TREVON T.

BANKS
WILLING TO RELOCATE trevonbanks101@gmail.com (202)200-9120

PROFESSIONAL SUMMARY
 Good organizational skills.
 Ability to adapt to fast-paced operations.
 Strong research skills.
 Proven customer service skills, able to handle difficult customers and various complaints.
 Strong computer skills in MS Office (Word, Access, Outlook, Excel, PowerPoint), Adobe
Creative Suite (Photoshop, Illustrator, InDesign).

EDUCATION
Bachelor of Business Administration in Business, May 2018
Marshall University - Huntington, West Virginia

PROFESSIONAL EXPERIENCE
Support Specialist
Learning Resource Center, Marshall University (September 2016 - Present)
 Works with university faculty, staff, and community-based clients
 Monitors computer labs and classrooms to maintain a safe and clean environment
 Assists students with computer-related issues
 Loans and sells equipment and supplies to students and faculty

IT Services Intern
U.S. Internal Revenue Services, DC Government (June 2017-August 2017)
 Planned, prioritized, and recommended mitigating strategies to address risk and issues
within the three IT divisions
 Served as the divisions liaison for incoming tickets among IT divisions.
 Worked on a business case that would help increase efficiency and effectiveness among IT
divisions

Crew Member
Chick Fil A, Marshall University (January 2016-May 2016)
 Performed guest services
 Food preparation
 Took orders and served food in a timely manner
 Provided guest satisfaction by maintaining a clean and safe environment

Technology & Support Services Intern

Office of the Chief Technology Officer, DC Government (June - August 2011-2015)
 Assisted senior management and employees in various technology matters such as asset
management, IT Inventory, Help Desk Operations, Software Installs and Hardware Tasks
 Assisted in the repairing, rebuilding & imaging computers and learned techniques for
troubleshooting, maintaining and protecting the computer
 Provided administrative support for meetings; arranged for support services
 Performed basic research market research for supplies
 Learned basic project management skills from Inventory Project Manager
 Checked packages, mail for accuracy, safety and proper placement of delivery
 Assisted managers with customer relations, customer service and guest services departments
AWARDS & HONORS
 Black United Students Member at Marshall University
 Memorial Scholarship Recipient at Marshall University
 John Q. Hill Memorial Fund at Marshall University
 Dean’s List

REFERENCES

Albert Simon Lisa Golden Brian Smith

Marshall University U.S. Internal Revenue Service Marshall University
Learning Resource Center Supervisor Chick Fil A
LRC Coordinator (202) 360-1722 Manager
(304) 942-5448 (304) 617-8852