Marisa Koulen

224 East King Street Apt.219, Lancaster, PA 17602 | 4439074781

mtkoulen@millersville.edu

Summary of Qualifications
● Goal Oriented ● Extensive work in Adobe InDesign
● Experienced with copywriting ● Strong communication skills
● Microsoft Professional I and II
Certification
Work
Digital Copywriting Intern​, ​Lupeer​; Lancaster, PA - Oct. ’17 - May ‘18
Write compelling website copy, blogs, headlines, and calls to action while maintaining and
developing the company’s voice across all content.

Technical Expert​, ​Apple​; Lancaster, PA — Nov. ’16 - Present

Using empathy, build a quality professional relationship with customers while troubleshooting
and diagnosing issues on iOs and macOs devices. Prepare case notes and legal documents for
each appointment.

Manager/ Team Lead​, ​Adidas​; Lancaster, PA — March ’15 - Dec. ’16

Contribute to store profitability by applying knowledge of retail KPIs and allocation of resources.
Informed staff of latest technological and style developments through research and product
analysis. Drafted daily reports and shared with regional market leaders and in store associates.

EDUCATION
Millersville University​, Millersville, PA

Bachelor of Arts in English: Writing Studies

Minor in Journalism
Notable Coursework: Special Topic in Journalism: Multimedia and Literary Journalism; Craft of
Writing: Style; Visual Rhetoric; Advanced Reporting; and Editing and Publication

PRESENTATION/RESEARCH

“Power of the Portfolio: Standing Apart in Future Endeavors”

Made in Millersville​ - Presented at Millersville Conference

“Internships and Portfolios”

Admitted Student Expo​- Presented on behalf of Millersville English Department.

“Susquehanna Stories”

Sustainability Day ​- Presented Environment Advocacy Writing