Nortel Meridian 1/PBXLink Integration Guide

Cisco Unity

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Text Part Number: OL-1292-01

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C O N T E N T S

Preface v Purpose v Audience v Organization vi Conventions vi Cisco Unity Documentation vii Obtaining Documentation viii Obtaining Technical Assistance x
1

CHAPTER

Nortel Meridian 1/PBXLink Integration 1-1 Integration Overview 1-1 Integration Description 1-3 Configuring Cisco Unity for the Integration 1-7 Programming the Phone System 1-8 Setting up the PBXLink Box 1-14 Testing the Integration 1-17

CHAPTER

2

Dual Phone System Integration 2-1 Dual Phone System Integration Overview 2-1 Changing Cisco Unity Administrator Settings 2-3 Changing the Number of Installed Ports 2-8

Nortel Meridian 1/PBXLink Integration Guide OL-1292-01

iii

Contents

APPENDIX

A

Exiting and Starting the Cisco Unity Software and Server A-1 Exiting the Cisco Unity Software A-1 Shutting Down or Restarting the Cisco Unity Server A-2 Starting the Cisco Unity Software A-2

APPENDIX

B

Remapping Extension Numbers B-1 The Remapping Feature B-1 Setting Up Cisco Unity to Remap Extension Numbers B-1 Syntax and Examples B-3

APPENDIX

C

Assigning Dialogic Ports for a Dual Phone System Integration C-1

Nortel Meridian 1/PBXLink Integration Guide

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OL-1292-01

Preface
This preface describes the purpose, audience, organization, and conventions of the Nortel Meridian 1/PBXLink Integration Guide. It also provides information on how to obtain related documentation.

Purpose
The Nortel Meridian 1/PBXLink Integration Guide provides instructions for integrating the phone system with the Cisco Unity voice messaging system. This guide includes:
• • • • •

An overview of the process. The requirements for setting up the integration. A description of how the integration works. The features supported by the integration. Descriptions of procedural tasks.

Audience
The Nortel Meridian 1/PBXLink Integration Guide is written for technicians who configure the phone system and Cisco Unity to work with each other. This guide requires knowledge of and access to both the phone system and the voice messaging system.

Nortel Meridian 1/PBXLink Integration Guide OL-1292-01

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click Settings > Control Panel > Phone and Modem Options.) Hyphens separate keys that must be pressed simultaneously (for example. (Example: In the Command Prompt window.) <> (angle brackets) (hyphen) > (right angle bracket) Angle brackets are used around parameters for which you supply a value. Chapter 2 describes the steps needed for a “dual phone system integration”—an integration of the voice messaging system with both Cisco CallManager and a traditional. (Example: On the Windows Start menu. (Example: Go to System > Configuration > Settings.) Information that you enter.) In the navigation bar of the Cisco Unity Administrator.Preface Organization Organization Chapter 1 of the Nortel Meridian 1/PBXLink Integration Guide describes the steps needed to integrate the phone system and the voice messaging system.) • Nortel Meridian 1/PBXLink Integration Guide vi OL-1292-01 . Conventions The Nortel Meridian 1/PBXLink Integration Guide uses the following conventions. circuit-switched phone system at the same time. A right angle bracket is used to separate selections that you make: • On menus. Ctrl-Alt-Delete). (Example: Enter Administrator in the User Name box. (Example: Click OK. enter ping <IP address>. Table 1 Nortel Meridian 1/PBXLink Integration Guide conventions Convention boldfaced text Description Boldfaced text is used for: • • Key and button names.

htm.htm. Also available in the Cisco Unity Administrator Help. Available in print and on Cisco.com at http://www. In this situation.htm. Cisco Unity Documentation Table 2 Cisco Unity Documentation Set Document Cisco Unity Customization Worksheets Location Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com/univercd/cc/td/doc/product/ voice/c_unity/index.cisco. you might do something that could result in equipment damage or loss of data. Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.htm.cisco.com at http://www.cisco.cisco.com/ univercd/cc/td/doc/product/voice/c_unity/index.Preface Cisco Unity Documentation The Nortel Meridian 1/PBXLink Integration Guide also uses the following convention: Caution Means reader be careful. Available in print.com at http://www.htm.com at http://www. and in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index. Available on Cisco.com/univercd/cc/td/doc/product/ voice/c_unity/index.com/univercd/ cc/td/doc/product/voice/c_unity/index.com at http://www. Cisco Unity Release Notes AV-Cisco TSP Release Notes Cisco Unity Installation Guide Cisco Unity System Administration Guide Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 vii .

com at http://www. Available in print and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index. Available in print and PDF formats on the Cisco Unity Documentation compact disc and on Cisco. Cisco Unity User Guide Cisco Unity at a Glance for Standard Conversation card Cisco Unity at a Glance for Optional Conversation card Obtaining Documentation The following sections provide sources for obtaining documentation from Cisco Systems.Preface Obtaining Documentation Table 2 Cisco Unity Documentation Set Document Cisco Unity Troubleshooting Guide Location Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.htm.com at http://www.cisco.htm.com/univercd/ cc/td/doc/product/voice/c_unity/index.cisco.com Nortel Meridian 1/PBXLink Integration Guide viii OL-1292-01 . Available in print and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.cisco.com http://www-europe.com http://www-china.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index.cisco.htm.htm.cisco.com at http://www. Also available in the Cisco Unity Administrator Help.com/univercd/ cc/td/doc/product/voice/c_unity/index.cisco. World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following sites: • • • http://www.com at http://www.

To submit your comments by mail. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. You can e-mail your comments to bug-doc@cisco.cisco. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 ix . Inc. Ordering Documentation Cisco documentation is available in the following ways: • Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace: http://www.cisco. which ships with your product. click Submit to send it to Cisco. 170 West Tasman Drive San Jose. After you complete the form. Documentation Feedback If you are reading Cisco product documentation on the World Wide Web. Click Feedback in the toolbar and select Documentation.com/cgi-bin/order/order_root.com.com/go/subscription • • Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California.com users can order the Documentation CD-ROM through the online Subscription Store: http://www. USA) at 408 526-7208 or. in North America. write to the following address: Attn Document Resource Connection Cisco Systems. by calling 800 553-NETS(6387).Preface Obtaining Documentation Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package.pl Registered Cisco. CA 95134-9883 We appreciate your comments. The CD-ROM package is available as a single unit or as an annual subscription. you can submit technical comments electronically.

from anywhere in the world.cisco. This highly integrated Internet application is a powerful. Registered users can order products. check on the status of an order.com Technical Assistance Center The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract. you can resolve technical issues with online technical support. Customers and partners can self-register on Cisco. and programs. download and test software packages. For Cisco.Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco provides Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity.com to obtain additional personalized information and services. Cisco.com registered users. additional troubleshooting tools are available from the TAC website. you can find information about Cisco and our networking solutions. services. troubleshooting tips. and order Cisco learning materials and merchandise. Customers and partners can obtain documentation. go to the following website: http://www. training. open access to Cisco information and resources at anytime.com Cisco. easy-to-use tool for doing business with Cisco. Nortel Meridian 1/PBXLink Integration Guide x OL-1292-01 . To access Cisco. networked services that provides immediate.com is the foundation of a suite of interactive. Cisco.com as a starting point for all technical assistance. Valuable online skill assessment. In addition.com. and certification programs are also available. and view benefits specific to their relationships with Cisco.com. Through Cisco. and sample configurations from online tools. access technical support.

No workaround is available. Network functionality is noticeably impaired. To register for Cisco.com. To obtain a directory of toll-free numbers for your country.com/tac P3 and P4 level problems are defined as follows: • • P3—Your network performance is degraded. use the Cisco TAC website to quickly find answers to your questions. contact TAC by going to the TAC website: http://www. P4—You need information or assistance on Cisco product capabilities. product installation. No workaround is available. causing a critical impact to business operations if service is not restored quickly.com/warp/public/687/Directory/DirTAC. P2—Your production network is severely degraded.com/register/ If you cannot resolve your technical issue by using the TAC online resources. go to the following website: http://www. or basic product configuration.com registered users can open a case online by using the TAC Case Open tool at the following website: http://www. go to the following website: http://www. but most business operations continue. In each of the above cases.Preface Obtaining Technical Assistance Contacting TAC by Using the Cisco TAC Website If you have a priority level 3 (P3) or priority level 4 (P4) problem. affecting significant aspects of your business operations.com/tac/caseopen Contacting TAC by Telephone If you have a priority level 1(P1) or priority level 2 (P2) problem.cisco. Cisco.shtml P1 and P2 level problems are defined as follows: • • P1—Your production network is down.cisco.cisco. contact TAC by telephone and immediately open a case. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 xi .cisco.

Preface Obtaining Technical Assistance Nortel Meridian 1/PBXLink Integration Guide xii OL-1292-01 .

Test the integration. 4. Program the phone system and extensions. 3. See the “Testing the Integration” section on page 1-17. See the “Programming the Phone System” section on page 1-8. Configure Cisco Unity for the integration. 5.C H A P T E R 1 Nortel Meridian 1/PBXLink Integration Integration Overview Before performing the following integration steps. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-1 . 2. 1. See the “Configuring Cisco Unity for the Integration” section on page 1-7. confirm that the Cisco Unity™ server is ready for the integration by completing the appropriate tasks in Chapters 1 through 3 of the Cisco Unity Installation Guide. Integration Steps Follow these steps to set up this integration. Install and configure the Connected Systems™ PBXLink™ box. See the “Setting up the PBXLink Box” section on page 1-14. Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the “Requirements” section on page 1-2.

If you use ACD hunt groups. • • Nortel Meridian 1/PBXLink Integration Guide 1-2 OL-1292-01 . packages ACD-A and ACD-B. The phone system ready for the integration as described in the installation guide for the phone system. The SMDI port in the PBXLink box connected to a serial port (COM1 is the default) on the Cisco Unity server with an RS-232 serial cable. the SMDI port of the last PBXLink box is connected to the Management port of the first PBXLink box with an RS-232 serial cable. one analog port connected to the voice cards in the Cisco Unity server. Make sure that the serial protocol parameters for the Management port of the first PBXLink box are set to the same values as the SMDI port. If multiple PBXLink boxes are installed. For each voice messaging port.Chapter 1 Integration Overview Nortel Meridian 1/PBXLink Integration Requirements The Nortel Meridian/PBXLink integration supports configurations of the following components: Phone System • Nortel Meridian 1 with the following software option packages installed: Required Option Packages Table 1-1 Option Package EES MSB DDSP MWC DSET CPND ARIE • • • Package Number 10 17 19 46 88 95 170 One or more digital lines that are compatible with the M2616 digital phone connected to the PBX ports on the PBXLink box. The SMDI port of the first PBXLink box is connected to a serial port (COM1 is the default) on the Cisco Unity server with another RS-232 serial cable.

ini file. refer to “Installing Windows 2000 Server” in Chapter 3 of the Cisco Unity Installation Guide. For details on setting up the Boot. The PBXLink box receives the following call information from the phone system: • • • The extension of the called party The reason for the forward (the extension is busy. the integration will not work properly. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-3 . • • A system key that enables the integration and the appropriate number of voice messaging ports. Caution To prevent Windows from mistaking the serial connection for a serial mouse when rebooting the Cisco Unity server. Integration Description The Nortel Meridian/PBXLink integration uses one or more PBXLink boxes that each emulate up to two Nortel M2616 digital phones. as described in the Cisco Unity Installation Guide. Cisco Unity installed and ready for the integration. or D/120JCT-Euro ™ voice cards.Chapter 1 Nortel Meridian 1/PBXLink Integration Integration Description Cisco Unity Server • • The Dialogic® D/41EPCI ™. installed. D/120JCT-LS ™. confirm that the Boot. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server. Otherwise. An available serial port (COM1 is the default). The PBXLink is connected to the phone system with digital phone lines and connected to the Cisco Unity server with an RS-232 serial cable. or is set to forward all calls) The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID) The PBXLink box formats this information as a Simplified Message Desk Interface (SMDI) packet and sends the packet to Cisco Unity through the RS-232 serial cable. does not answer.ini file is set according to instructions.

For more information. Port B is disabled.html Configuration for 24 or Fewer Ports Nortel integrations with 24 or fewer ports can use one the following configurations (others that are possible): • • • (Recommended) A single PBXLink-48 box with Port A set for MWIs only and Port B set for calls only.Chapter 1 Integration Description Nortel Meridian 1/PBXLink Integration Cisco Unity uses this information to answer the call appropriately. Cisco Unity answers with the opening greeting. The PBXLink box also activates or deactivates message waiting indicators (MWIs) after receiving a command from Cisco Unity. In this configuration. which is available at the following website: http://www. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server. A single PBXLink-24 box with Port A set for both calls and MWIs. Two PBXLink-24 boxes with Port A of one box set for both calls and MWIs and Port A of the second box set for calls only. The following illustration shows the required connections.connectedsystems. PBXLink Box Connections A single PBXLink box is connected to the phone system with a digital phone line and connected to the Cisco Unity server with an RS-232 serial cable. Two PBXLink-24 boxes with Port A of one box set for MWIs only and Port A of the second box set for calls only. refer to Chapter 1 of the PBXLink User Guide. Configuration for 25 to 48 Ports Nortel integrations with 25 to 48 ports can use one of the following configurations (others that are possible): • (Recommended) A single PBXLink-48 box with Port A set for MWIs only and Port B set for calls only. Nortel Meridian 1/PBXLink Integration Guide 1-4 OL-1292-01 . a call forwarded to Cisco Unity is answered with the personal greeting of the subscriber. If the phone system routes the call to Cisco Unity without this information. For example. • It is not possible to use a single PBXLink-48 box with Port A set to both calls and MWIs and Port B set for calls only. and a single PBXLink-24 box with Port A set for calls only.com/pbx/48/pbxlink48.

Figure 1-2 Serial Connections Between Multiple PBXLink Boxes and Cisco Unity PBXLink box #2 PBXLink box #1 Phone system Cisco Unity server Digital lines RS-232 serial cable Analog lines Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 55420 55419 1-5 . The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server. Another RS-232 cable is then used to connect the SMDI port of the first PBXLink box to the Cisco Unity server. The following illustration shows the required connections.Chapter 1 Nortel Meridian 1/PBXLink Integration Integration Description Figure 1-1 Serial Connection Between a Single PBXLink Box and Cisco Unity PBXLink box Phone system Cisco Unity server Digital lines RS-232 serial cable Analog lines Multiple PBXLink boxes are connected to the Cisco Unity server by using an RS-232 cable to connect the SMDI port from the last PBXLink box to the Management port of the first PBXLink box.

The caller then hears the personal greeting of the subscriber and can leave a message. Cisco Unity identifies a subscriber based on the extension from which the call originated. This information appears in the subject line of the message in the desktop messaging application. Cisco Unity automatically identifies a subscriber who leaves a message during a forwarded internal call. based on the extension from which the call originated. Cisco Unity notifies the phone system to activate the message waiting indicator (MWI) on the subscriber’s extension (a lamp or a stutter dial tone). When a message is waiting for a subscriber. Cisco Unity receives caller ID information from the phone system (if available). Caller ID Easy message access Identified subscriber messaging Message waiting indication Nortel Meridian 1/PBXLink Integration Guide 1-6 OL-1292-01 .Chapter 1 Integration Description Nortel Meridian 1/PBXLink Integration Integration Features The Nortel Meridian/PBXLink integration with Cisco Unity provides the following features: Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension. A subscriber can retrieve messages without entering an ID. A password may be required. the call is forwarded to the voice mail of the subscriber.

Go to System > Switch. go to the Cisco Unity Administrator by doing one of the following: • • In Internet Explorer. In the Integration box.Chapter 1 Nortel Meridian 1/PBXLink Integration Configuring Cisco Unity for the Integration Configuring Cisco Unity for the Integration After ensuring that the Cisco Unity server is ready for the integration by completing the appropriate tasks in Chapters 1 through 3 of the Cisco Unity Installation Guide. integration features may not be enabled. If the setting is not Serial or Multiple Integrations. Double-click the desktop shortcut to the Cisco Unity Administrator. contact your sales representative for the necessary system key. go to http://<server name>/web/sa. To confirm that the integration is enabled Step 1 On the Cisco Unity server. Step 2 Step 3 Step 4 Step 5 Go to System > Licensing > Licensed Features. Table 1-2 Switch Settings Switch Parameter Manufacturer Model Switch PBX Software Version Integration Step 6 Required Setting Nortel Meridian-1 All Serial Click the Save icon. Confirm that the settings match those in the following table. If the settings are incorrect. perform the following procedures to confirm that the integration is enabled and to enter the port settings. confirm that the setting is Serial for a single phone system integration or Multiple Integrations for a dual phone system integration. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-7 .

see Appendix A. To program the phone system Step 1 Assign extensions for the voice messaging ports.” Make sure that the phone system sends calls only to Cisco Unity voice ports that are set to Answer Calls on the System > Ports page in the Cisco Unity Administrator. And. For more information. Indicate the settings for the port.Chapter 1 Programming the Phone System Nortel Meridian 1/PBXLink Integration To enter port settings Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 In the Cisco Unity Administrator. the call will not be dropped. Type the extension for the port. For the settings to take effect. Calls sent to a voice port not set to Answer Calls cannot be answered by Cisco Unity. go to System > Ports. Select a port in the table. If you want to remap extension numbers (for example. Repeat Steps 2 through 4 for the remaining ports.” Programming the Phone System If you use programming options other than those supplied in the following procedures. exit and restart the Cisco Unity software. see Appendix B. when multiple subscribers use a single phone. “Exiting and Starting the Cisco Unity Software and Server. if certain voice cards are installed. but the port remains unavailable for use until the Cisco Unity server is restarted. the performance of the integration may be affected. or when multiple extension numbers on a single phone should go to a single subscriber greeting). Click the Save icon. “Remapping Extension Numbers. Nortel Meridian 1/PBXLink Integration Guide 1-8 OL-1292-01 .

and ARIE. If any of these options is missing.Chapter 1 Nortel Meridian 1/PBXLink Integration Programming the Phone System Step 2 Confirm that the software on the phone system is current by using overlay 22 to display options EES. DSET. set the following customer data block options. set the following options to enable display of a four-letter code why the call was forwarded. MSB. CPND. DDSP. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-9 . contact your sales representative. Table 1-3 Customer Data Block Options Step 3 Option REQ TYPE CUST NITE OPT Setting CHG CDB <customer data block> <the pilot number if night calls go to voice mail> CFO MCI IDP FNAD FNAN FNAT FNAL CFNA DFNA AODN MDID NDID MWFB LDTT EEST Step 4 FDN FDN FDN FDN 6 6 <the pilot number for the automated attendant> YES YES YES 6 NO On overlay 95. MWC. On overlay 15.

it is recommended that you balance the load among the PBXLink boxes. 3. 5. You can balance the load by enabling digital line keys for one PBXLink box to monitor odd-numbered ports (1. set the following options to enable the analog voice messaging lines. and Nortel Meridian 1/PBXLink Integration Guide 1-10 OL-1292-01 . Table 1-5 Analog Voice Messaging Line Options Option CDEN Setting SD (if QPC60) DD (if QPC452) 4D (if QPC594) CUST DN HUNT CLS Step 6 <customer data block> <the extension number for the port being set> <the next line after the port being set> HTA FBD DTN XFA FND MWD LDTA On overlay 11. set the following options to enable the digital lines for the PBXLink box. If you set up more than 24 voice messaging ports.Chapter 1 Programming the Phone System Nortel Meridian 1/PBXLink Integration Table 1-4 Calling Party Display Options Option REQ TYPE CUST RESN CFWD CFNA HUNT XFER AAA Step 5 Setting CHG CPND <customer data block> YES CFWD CFNA HUNT T A On overlay 10.

while enabling digital line keys on the other PBXLink box to monitor even-numbered ports (2. any valid unused number> <the pilot number. the first analog line number in the hunt group> <the second analog line number after the extension for KEY 16> <additional analog line numbers> <the 22nd analog line number> <the 23rd analog line number> <the 24th analog line number> Program each phone to forward calls to the pilot number assigned to the voice messaging ports. and so on). 6. see the “To set up the port LTNs” section on page 1-16. KEY 37 SCN KEY 5 SCN KEY 6 SCN Step 7 Setting 1 ADD HFD CNDA DNDA 000 <the primary number for the digital line. For details. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-11 . 4.Chapter 1 Nortel Meridian 1/PBXLink Integration Programming the Phone System so on). based on one of the following Cisco Unity call transfer types. . Table 1-6 Digital Line Options Option AOM CLS HUNT KEY 00 SCR KEY 16 SCN KEY 17 SCN . . or for an ACD hunt group.

it is recommended that you set up an ACD hunt group as described in the “To set up an ACD hunt group for more than 30 ports” section on page 1-13. depending on the number of voice messaging ports in the Cisco Unity server. Perform one of the following procedures. If Cisco Unity has more than 30 voice messaging ports. then continue up to the 30th. Confirm that call forwarding is disabled when the extension is busy. To set up a hunt group for up to 30 ports Step 1 Step 2 Step 3 Step 4 Set up the first voice messaging port as the pilot number of the hunt group. Set the second voice messaging port to hunt to the third. Set the 30th voice messaging port to hunt to the first voice messaging port.Chapter 1 Programming the Phone System Nortel Meridian 1/PBXLink Integration Table 1-7 Call Transfer Types Transfer type Release transfer (blind transfer) Usage Program the phone to forward calls to the pilot number when: • • The extension is busy The call is not answered Supervised transfer Program the phone to forward calls to the pilot number only when the call is not answered. Nortel Meridian 1/PBXLink Integration Guide 1-12 OL-1292-01 . Set the first voice messaging port to hunt to the second voice messaging port.

Chapter 1 Nortel Meridian 1/PBXLink Integration Programming the Phone System Table 1-8 Example of 30-Port Hunt Group Device Port 1 Port 2 Port 3 . then continue up to the 30th. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-13 . Set the first voice messaging port to hunt to the second. set ACD 1 to forward to the first voice messaging port. Set the 30th voice messaging port to hunt to ACD 2. then continue up to the last voice messaging port. With the Night Call Forward Destination (NCFW) command. . set ACD 2 to forward to the 31st voice messaging port. Set the last voice messaging port to hunt to ACD 1. Port 29 Port 30 Setting HUNT HUNT HUNT Destination Port 2 Port 3 Port 4 <additional ports> HUNT HUNT Port 30 Port 1 To set up an ACD hunt group for more than 30 ports Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Set up ACD 1 as the pilot number of the hunt group. Set the 31st voice messaging port to hunt to the 32nd. With the NCFW command. .

even parity. Port 46 Port 47 Port 48 Setting NCFW HUNT HUNT Destination Port 1 Port 2 Port 3 <additional ports> HUNT HUNT NCFW HUNT Port 30 ACD 2 Port 31 Port 32 <additional ports> HUNT HUNT HUNT Port 47 Port 48 ACD1 Setting up the PBXLink Box To set up the PBXLink box. and 1 stop bit.com/pbx/48/pbxlink48. which is available at the following website: http://www. 7 data bits.Chapter 1 Setting up the PBXLink Box Nortel Meridian 1/PBXLink Integration Table 1-9 Example of 48-Port ACD Hunt Group Device ACD 1 (pilot number) Port 1 Port 2 . . Port 29 Port 30 ACD 2 Port 31 .html Nortel Meridian 1/PBXLink Integration Guide 1-14 OL-1292-01 . Set the application to 1200 baud. . . . refer to the PBXLink User Guide. The display panel and buttons on top of the PBXLink box. you can access the configuration menus through: • • A terminal access application such as HyperTerminal.connectedsystems. For details.

The interface leaves the menu system. The port handles only MWIs. Select Analog Ports on A. then press Enter. Select Configure Port A. select Analog Ports on B. and enter the number of voice messaging ports that Port B monitors. then press Enter. Select Call Forward Display. Table 1-10 Port Configuration Settings Step 9 Setting Calls Only MWI Only Calls + MWI Step 10 Meaning The port handles only calls. Then enter 1 and press Enter. Otherwise. If you are using HyperTerminal. skip to the next step. The list of phone systems appears. Step 11 Step 12 Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-15 . If you are setting up a PBXLink-48 box. skip to Step 2. skip to Step 6. enter the option settings as shown in the following table. and enter the number of voice messaging ports that Port A monitors. select one of the preceding settings for Port B. Otherwise. The Main menu appears. then press Enter. skip to the next step. Select Prime Number. then press Enter. then press Enter. enter M and press Enter. Step 2 Step 3 Step 4 Step 5 Select Configuration and press Enter.Chapter 1 Nortel Meridian 1/PBXLink Integration Setting up the PBXLink Box To set up the PBXLink box Step 1 If you are using HyperTerminal. If you are not using HyperTerminal. select one of the following settings for Port A. Select PBX Options and press Enter. If you are setting up a PBXLink-48 box. Step 6 Step 7 Step 8 Select PBX Options and press Enter. Select Nortel M1 and press Enter. enter M and press Enter. enter the pilot number for Cisco Unity. select Configure Port B. then press Enter. If you are not using HyperTerminal. The port handles both calls and MWIs.

Step 2 Step 3 Step 4 Select Configuration and press Enter. then select Random and press Enter. Table 1-12 Random LTN Settings for Odd-Numbered Ports LTN Number 0 1 Voice Messaging Port Value 0001 0003 Nortel Meridian 1/PBXLink Integration Guide 1-16 OL-1292-01 . The Main menu appears. Select Port A LTNs (or the port that handles calls).Chapter 1 Setting up the PBXLink Box Nortel Meridian 1/PBXLink Integration Table 1-11 Call Forward Display Options Option CFWD CFNA HUNT Setting • • CFWD (only if you do not use ACD hunt groups) DIR (only if you use ACD groups) CFNA HUNT If the system has more than 24 voice messaging ports. it is recommended that you balance the load among the PBXLink boxes by setting up the Port LTNs for random operation. enter M and press Enter. skip to Step 2. If you are not using HyperTerminal. To set up the port LTNs Step 1 If you are using HyperTerminal. enter the voice messaging port values (not the extension) as shown in the following table. Then select SMDI Options and press Enter. then press Enter. Select Setup Random LTNs.

If any of the steps indicates a failure. . see the following documentation as appropriate: • • • The installation guide for the phone system Cisco Unity Troubleshooting Guide This integration guide Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-17 . Select Setup Random LTNs. Voice Messaging Port Value 0002 0004 0006 <the remaining even-numbered voice messaging ports> Testing the Integration To test whether Cisco Unity and the phone system are integrated correctly. . Step 5 Step 6 Voice Messaging Port Value 0005 <the remaining odd-numbered voice messaging ports> Repeat Steps 1 through 3 on the interface of the next PBXLink box. perform the procedures in the order listed. then press Enter. Table 1-13 Random LTN Settings for Even-Numbered Ports LTN Number 0 1 2 . .Chapter 1 Nortel Meridian 1/PBXLink Integration Testing the Integration Table 1-12 Random LTN Settings for Odd-Numbered Ports LTN Number 2 . enter the voice messaging port values (not the extension) as shown in the following table. .

then click Find. For more information on transfer settings. enter x. If Example Subscriber is not displayed. In the Extension field. Nortel Meridian 1/PBXLink Integration Guide 1-18 OL-1292-01 .Chapter 1 Testing the Integration Nortel Meridian 1/PBXLink Integration To set up the test configuration Step 1 Step 2 Step 3 Set up two test extensions (Phone 1 and Phone 2) on the same phone system that Cisco Unity is connected to. Click the Save icon. click the Find icon (the magnifying glass) in the title bar. click Messages to go to Subscribers > Subscribers > Messages for Example Subscriber. click Yes. Step 4 Step 5 Step 6 In the Extension field. Under Message Waiting Indicators (MWIs). Open the Status Monitor by doing one of the following: • • In Internet Explorer. and confirm that the extension number is for Phone 1. and select Example Subscriber in the list that appears. click Release to Switch. In the navigation bar. check Use MWI for Message Notification. refer to the “Subscriber Template Call Transfer Settings” section in the Help for the Cisco Unity Administrator. Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Under Transfer Incoming Calls. Click the Save icon. click Call Transfer to go to Subscribers > Subscribers > Call Transfer for Example Subscriber. Ring Subscriber’s Extension. In the navigation bar. go to Subscribers > Subscribers > Profile. In the Cisco Unity Administrator. go to http://<server name>/web/sm. Click the Save icon. enter the extension of Phone 1. Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not answered. Double-click the desktop shortcut to the Status Monitor. Under Transfer Type.

Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 To test an internal call with release transfer Step 1 From Phone 1. Do not answer Phone 1. Leave a message for Example Subscriber and hang up Phone 2. The activated MWI means that the phone system and Cisco Unity are successfully integrated for turning on MWIs.Chapter 1 Nortel Meridian 1/PBXLink Integration Testing the Integration • In the Windows systray. On the Status Monitor. confirm that the state of the port handling the call changes to “Idle. Confirm that the MWI on Phone 1 is activated. enter the internal pilot number for Cisco Unity. which correctly interpreted the information. enter the access code necessary to get an outside line. On the Status Monitor. enter the extension for Phone 1. note the port that handles this call. On the Status Monitor. When you hear the opening greeting. Hearing the greeting means that the phone system forwarded the unanswered call and the call-forward information to Cisco Unity. To test an external call with release transfer Step 1 Step 2 Step 3 Step 4 From Phone 2. after the number of rings that the phone system is set to wait.” This state means that release transfer succeeds.” This state means that the port was successfully released when the call ended. note the port that handles this call. right-click the Cisco Unity icon and click Status Monitor. Hearing the opening greeting means that the port is configured correctly. and confirm that the state of the port handling the call changes to “Idle. the call is forwarded to Cisco Unity and that you hear the greeting for Example Subscriber. Hearing a ringback tone means that Cisco Unity released the call and transferred it to Phone 1. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-19 . then enter the number outside callers use to dial directly to Cisco Unity. Confirm that.

” This state means that the port was successfully released when the call ended. then click Find. which correctly interpreted the information.Chapter 1 Testing the Integration Nortel Meridian 1/PBXLink Integration Step 2 When asked for your password. go to Subscribers > Subscribers > Call Transfer. On the Status Monitor. Set the Rings to Wait For field to 3. Hearing the voice name means that Cisco Unity correctly identified the subscriber by the extension. The deactivated MWI means that the phone system and Cisco Unity are successfully integrated for turning off MWIs. click Supervise Transfer. Nortel Meridian 1/PBXLink Integration Guide 1-20 OL-1292-01 . Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity. Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 To set up supervised transfer on Cisco Unity Step 1 In the Cisco Unity Administrator. and select Example Subscriber in the list that appears. Hang up Phone 1. Step 2 Step 3 Step 4 Under Transfer Type. refer to the “Subscriber Template Call Transfer Settings” section in the Help for the Cisco Unity Administrator. enter 12345. Confirm that you hear the recorded voice name for Example Subscriber. press 1. click the Find icon (the magnifying glass) in the title bar. If Example Subscriber is not displayed. After listening to the message. press 3 to delete the message. Confirm that the MWI on Phone 1 is deactivated. Click the Save icon. When asked whether you want to listen to your messages. confirm that the state of the port handling the call changes to “Idle. For more information on transfer settings.

enter the access code necessary to get an outside line.” This state and hearing an indication that you are on hold mean that Cisco Unity is supervising the transfer.Chapter 1 Nortel Meridian 1/PBXLink Integration Testing the Integration To test supervised transfer Step 1 Step 2 Step 3 Step 4 From Phone 2. after three rings. Hearing the greeting means that Cisco Unity successfully recalled the supervised-transfer call. In the navigation bar. you should hear the indication your phone system uses to mean that the call is on hold (for example. Step 2 Step 3 Step 4 Step 5 Under Transfer Incoming Calls. and select Example Subscriber in the list that appears. click No (Send Directly to Subscriber’s Greeting). and confirm that the state of the port handling the call remains “Busy. During the greeting. Click the Save icon. click the Find icon (the magnifying glass) in the title bar. Confirm that. When you hear the opening greeting. then click Find. go to Subscribers > Subscribers > Call Transfer. enter 99990. Instead. Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2. Hearing the opening greeting means that the port is configured correctly. music or beeps).” This state means that the port was successfully released when the call ended. In the Extension field. enter the extension for Phone 1. Do not answer Phone 1. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 1-21 . you hear the greeting for Example Subscriber. On the Status Monitor. confirm that the state of the port handling the call changes to “Idle. If Example Subscriber is not displayed. note the port that handles this call. Step 5 Step 6 Step 7 Step 8 To return Example Subscriber to the default settings Step 1 In the Cisco Unity Administrator. On the Status Monitor. hang up Phone 2. then enter the number outside callers use to dial directly to Cisco Unity. click Profile to go to Subscribers > Subscribers > Profile.

click Messages to go to Subscribers > Subscribers > Messages for Example Subscriber. Under Message Waiting Indicators (MWIs).Chapter 1 Testing the Integration Nortel Meridian 1/PBXLink Integration Step 6 Step 7 Step 8 In the navigation bar. Click the Save icon. Nortel Meridian 1/PBXLink Integration Guide 1-22 OL-1292-01 . uncheck Use MWI for Message Notification.

Integration Steps When No Phone Systems Are Installed Follow these steps to set up the dual phone system integration when no phone systems are installed. Install the traditional phone system. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 2-1 .C H A P T E R 2 Dual Phone System Integration Cisco Unity can be integrated with one each of the following phone systems at the same time: • A traditional. Cisco CallManager. circuit-switched phone system. Cisco Unity must dial the same access codes that a subscriber dials when calling someone on the other phone system. Dual Phone System Integration Overview Before performing the following integration steps. 1. To transfer calls from one phone system to the other. confirm that the Cisco Unity™ server is ready for the integration by completing the appropriate tasks in Chapters 1 through 3 of the Cisco Unity Installation Guide. Any traditional phone system that Cisco Unity integrates with can be used in a dual phone system integration. • All extensions for subscribers and call handlers must be unique regardless of which phone system a subscriber (or call handler) uses.

Integrate the traditional phone system and Cisco Unity. Remove the existing AV-Cisco TSP on Cisco Unity. Integrate Cisco CallManager and Cisco Unity. 2. 3. which is located in the Integrations directory on the Cisco Unity Documentation compact disc. 1. See Chapter 1 of this integration guide. Reinstall the AV-Cisco TSP. 3. 3. See the “Changing Cisco Unity Administrator Settings” section on page 2-3.Chapter 2 Dual Phone System Integration Overview Dual Phone System Integration 2. Integration Steps When a Traditional Phone System Is Already Installed Follow these steps to set up the dual phone system integration when the traditional phone system is already installed and Cisco CallManager is being newly installed. Integration Steps When Cisco CallManager Is Already Installed Follow these steps to set up the dual phone system integration when Cisco CallManager is already installed and a traditional phone system is being newly installed. Nortel Meridian 1/PBXLink Integration Guide 2-2 OL-1292-01 . See the PDF of the Cisco CallManager Integration Guide. Change the Cisco Unity Administrator settings. Install the traditional phone system. See the “To reinstall the AV-Cisco TAPI service provider” section on page 2-9. 4. 5. See the “To remove the existing AV-Cisco TSP” section on page 2-9. which is located In the Integrations directory on the Cisco Unity Documentation compact disc. Integrate Cisco CallManager and Cisco Unity. Install Cisco CallManager. Install Cisco CallManager. See the PDF of the Cisco CallManager Integration Guide. 1. 2. See the “Changing Cisco Unity Administrator Settings” section on page 2-3. Integrate the traditional phone system and Cisco Unity. See Chapter 1 of this integration guide. Change the Cisco Unity Administrator settings. 4.

For details. The traditional phone system (including the voice card software used in the integration) must be installed and integrated with Cisco Unity before Cisco CallManager is integrated. The Cisco Unity server set up and Cisco Unity 3. see the “To specify switch settings for the traditional phone system” section on page 2-4. which is located on the Cisco Unity Documentation compact disc.1(1) or later. as described in the Cisco Unity Installation Guide. Specify settings for the traditional phone system on the System > Switch > Switch page. For details.0(1) or later installed. For information about integrating Cisco Unity with Cisco CallManager and the AV-Cisco TAPI Service Provider.Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings 5. See the “Changing Cisco Unity Administrator Settings” section on page 2-3. A traditional phone system installed and integrated with Cisco Unity. Change the Cisco Unity Administrator settings. Follow these steps to set up the dual phone system integration. see Chapter 1 of this integration guide. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 2-3 . version 3. 1. Requirements The dual phone system integration supports configurations of the following components: • A Cisco Unity system key with the integration type set to “Multiple integrations” and with the appropriate number of voice messaging ports enabled. see the PDF of the Cisco CallManager Integration Guide. you need to adjust settings on pages in the Cisco Unity Administrator so that Cisco Unity can work with both phone systems. and the AV-Cisco TAPI service provider (TSP) installed and configured. Cisco CallManager. • • • Changing Cisco Unity Administrator Settings After Cisco Unity is installed and the phone systems have been separately integrated.

2. 4. Specify settings for Cisco CallManager on the IP Switch page. see the “To modify voice port settings” section on page 2-5. see the “To specify switch settings for Cisco CallManager” section on page 2-5. see the “To select which phone system subscribers and call handlers use” section on page 2-7. The settings for the traditional phone system selected during the Cisco Unity Setup program appear. assign port ranges to the traditional phone system first. Select the phone system that subscribers and call handlers use. you must also reinstall the AV-Cisco TAPI service provider. 5. or the integration may not work. To specify switch settings for the traditional phone system Step 1 Step 2 Go to System > Switch > Switch. Select the phone system that Cisco Unity uses when dialing out to send message notifications. For details. see the “Changing the Number of Installed Ports” section on page 2-8. 3. For details. For more information. Do not reinstall the AV-Cisco TAPI service provider until after you have set up the voice cards or reinstalled the voice card software. For details. The access code is the same number that subscribers on the traditional phone system dial to reach someone on the Cisco CallManager system.Chapter 2 Changing Cisco Unity Administrator Settings Dual Phone System Integration Caution Specify settings for the traditional phone system before specifying settings for Cisco CallManager. see the “To select which phone system Cisco Unity uses for message notification” section on page 2-7. Caution If you need to add or remove voice cards or uninstall the voice card software after the dual phone system integration is set up. For details. Nortel Meridian 1/PBXLink Integration Guide 2-4 OL-1292-01 . You must proceed in this order. and adjust settings for the ports assigned to each phone system. then to CallManager. enter the trunk access code that Cisco Unity must dial to transfer calls to Cisco CallManager from the traditional phone system. On the Ports page. In the Access Code field.

Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings Step 3 Step 4 Adjust other settings as appropriate. To specify switch settings for Cisco CallManager Step 1 Step 2 Go to System > Switch > IP Switch. Click the Save icon. In the Access Code field. enter values as shown in the following table: Table 2-1 Switch Settings Switch Parameter Manufacturer Model Switch PBX software version Integration Step 3 Step 4 Required Setting Cisco CallManager 3. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 2-5 . Step 5 Click the Save icon. In the Set Active Switch Type section. The access code is the same number that subscribers on Cisco CallManager dial to reach someone on the traditional phone system.01 or later TAPI Click Set As Active. then click OK in the Warning dialog box. To modify voice port settings Step 1 Go to System > Ports. enter the trunk access code that Cisco Unity must dial to transfer calls to the traditional phone system from Cisco CallManager. then click OK in the Warning dialog box. For more information about the other settings on the Switch page. see the online Help in the Cisco Unity Administrator. then click OK in the Warning dialog box.

For each phone system. Click the Save icon. where y is the port number of the last port displayed on the Ports page or the number of licensed voice ports on the system key. where x is the number of ports on the installed voice cards. Caution If you assign fewer voice ports to the traditional phone system than are available on the installed voice cards. Do not assign more ports to the traditional phone system than the number of ports on the voice cards. Step 3 Step 4 Step 5 Step 6 Caution The port range for each phone system must be set as specified in Steps 2 and 3 above.” In the Port Assignments section.Chapter 2 Changing Cisco Unity Administrator Settings Dual Phone System Integration Step 2 In the Port Assignments section. For information on editing the registry for the port range. confirm that an appropriate number of ports are used to answer calls and to dial out for message waiting indicators (MWIs). whichever is lower. all available voice ports on the voice cards are used in the integration regardless of the Port Assignments settings. Nortel Meridian 1/PBXLink Integration Guide 2-6 OL-1292-01 . Otherwise. The port range for the traditional phone system is port 1 through x. indicate the range of ports to be assigned to Cisco CallManager. you must edit the registry for this port range to take effect. The range for Cisco CallManager is x + 1 through y. message notifications. see the appendix “Assigning Dialogic Ports for a Dual Phone System Integration. Enter an extension for each port. The port range must begin with the next port after the last port for the traditional phone system. indicate the range of ports to be assigned to the traditional phone system. Specify other settings as appropriate. Cisco Unity will be unable to answer incoming calls and to dial out. If there is a port range mismatch. The number of ports available for Cisco CallManager is the difference between the number of licensed voice ports on the system key and the number of ports assigned to the traditional phone system. and Media Master recordings by phone.

select the appropriate phone system. Adjust other settings as appropriate. Cisco Unity will not be able to transfer calls to or from the subscriber or call handler. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 2-7 . you will modify only those pages that will be using Cisco CallManager. Note that changes made to subscriber templates do not affect existing subscriber accounts. Step 1 In Cisco Unity Administrator. Note that changes made to subscriber templates do not affect existing subscribers. Cisco Unity will be unable to turn the MWIs for the subscriber on or off and will be unable to reach the extension for the subscriber when recording by phone with Media Master. Cisco Unity uses the traditional phone system as its default. see the online Help in the Cisco Unity Administrator. Additionally. Step 1 In Cisco Unity Administrator. For more information.Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings To select which phone system subscribers and call handlers use For existing subscriber templates. subscriber accounts. Caution If the Switch setting on the Profile page for the subscriber or call handler does not match the phone system actually used by a subscriber or call handler. during the initial setup of the dual phone integration. you can select which phone system Cisco Unity dials out on when notifying subscribers of new messages. Therefore. To select which phone system Cisco Unity uses for message notification If subscribers use message notification. and call handlers. go to the appropriate page: • • Subscribers > Subscriber Template > Message Notification Subscribers > Message Notification. go to the appropriate page: • • • Subscribers > Subscriber Template > Profile Subscribers > Subscribers > Profile Call Management > Call Handlers > Profile Step 2 Step 3 In the Switch list.

2. As appropriate. Reinstall the AV-Cisco TAPI service provider after you have set up the voice cards or reinstalled the voice card software. see the “To remove the existing AV-Cisco TSP” section on page 2-9. second are the ports connected to CallManager. in the Switch list select the phone system that Cisco Unity uses to dial out when notifying subscribers of new messages. Caution The selected phone system must have at least one port set to dial out for message notifications on the System > Ports page. The voice messaging ports must appear in this order in the list of ports: first are all the ports connected to the traditional phone system. Changing. remove or add voice cards. or Removing Voice Cards” in the Cisco Unity Installation Guide. For details. For information about removing Dialogic voice card software. 3. If the selected phone system does not have any ports set for this function. Adjust the port assignments on the System > Ports page. if you need to add or remove voice cards or uninstall voice card software. see “To reinstall the AV-Cisco TAPI service provider” section on page 2-9. Changing the Number of Installed Ports After the dual phone system integration is set up. Remove the existing AV-Cisco TAPI service provider. or uninstall and reinstall the voice card software. 4. Step 3 Adjust other settings as appropriate. Cisco Unity uses the phone system specified on the subscriber template’s Profile page as the default. Nortel Meridian 1/PBXLink Integration Guide 2-8 OL-1292-01 . For more information. For details. follow these steps: 1. notifications will fail. Each notification device can be associated with a specific phone system (except for text pagers). see the online Help in the Cisco Unity Administrator. refer to the chapter “Adding.Chapter 2 Changing the Number of Installed Ports Dual Phone System Integration Step 2 For each device.

Close Control Panel. On the Windows Start menu. On the Windows Start menu. you must adjust the port assignments for Cisco CallManager on the System > Ports page. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 2-9 . To remove the existing AV-Cisco TSP Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 On the Cisco Unity server. Click the Advanced tab. The Add Driver dialog box appears.Chapter 2 Dual Phone System Integration Changing the Number of Installed Ports If you completely remove the traditional phone system. log on to Windows as an administrator. Click OK to close the dialog box. Double-click Phone and Modem Options. log on to Windows as an administrator. Click Close to close the Phone and Modem Options dialog box. To reinstall the AV-Cisco TAPI service provider Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 On the Cisco Unity server. click Settings > Control Panel. A dialog box appears confirming the installation of the TSP. then click Add. Click Add. after the voice cards and voice card software used in the integration with the traditional phone system have been removed. Click Yes. then click Stop Unity). Close Control Panel. click AV-Cisco TSP. In the list. Click AV-Cisco Service Provider. click Settings > Control Panel > Add/Remove Programs. The Phone and Modem Options dialog box appears. Click Remove. Stop Cisco Unity (right-click the Cisco Unity icon in the system tray.

Chapter 2 Changing the Number of Installed Ports Dual Phone System Integration Step 10 Restart the Cisco Unity server. Nortel Meridian 1/PBXLink Integration Guide 2-10 OL-1292-01 .

Right-click the Cisco Unity icon in the status area of the taskbar. Click Stop Cisco Unity. To exit the Cisco Unity software from another computer Step 1 Step 2 If the system uses the automated attendant. and go to http://<Cisco Unity server name>/status. route all calls to the operator. An “X” appears in the Cisco Unity icon when Cisco Unity stops running. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 A-1 . enter the name and password of a Cisco Unity administrator. Press Ctrl-Alt-Delete. Start Internet Explorer. then lock or log off Windows to prevent access by unauthorized users. route all calls to the operator. If prompted.A P P E N D I X A Exiting and Starting the Cisco Unity Software and Server Exiting the Cisco Unity Software This section provides two procedures for exiting the software: from the Cisco Unity server and from another computer. To exit the Cisco Unity software from the Cisco Unity server Step 1 Step 2 Step 3 Step 4 Step 5 If the system uses the automated attendant. Log on to Windows as a Cisco Unity administrator.

choose a method: Cisco Unity stops running after all calls are finished. Otherwise. Step 4 Shutting Down or Restarting the Cisco Unity Server If an expansion chassis is connected to the Cisco Unity server. Click Shut Down or Restart. Click Shut Down.Appendix A Shutting Down or Restarting the Cisco Unity Server Exiting and Starting the Cisco Unity Software and Server Step 3 In the Cisco Unity Status Monitor. under Shutting Down Unity. To shut down or restart the Cisco Unity server Step 1 Step 2 Step 3 Exit the Cisco Unity software. the server may not detect the voice cards in the expansion chassis. then stops running. turn on the expansion chassis before you turn on the server. or Cisco Unity interrupts calls in progress with a voice message. Starting the Cisco Unity Software This section provides two procedures for starting the software: from the Cisco Unity server and from another computer. and if both the expansion chassis and the server are turned off. the Cisco Unity software starts automatically. by using a procedure in the “Exiting the Cisco Unity Software” section on page A-1. if it is running. Nortel Meridian 1/PBXLink Integration Guide A-2 OL-1292-01 . disconnects all calls. three tones play and a check mark appears in the Cisco Unity icon in the status area of the taskbar. On the Windows Start menu. When Cisco Unity starts successfully. When Cisco Unity does not start successfully. During a restart. click Shut Down. two tones play and an “X” appears in the Cisco Unity icon in the status area of the taskbar.

three tones play and a check mark appears in the Cisco Unity icon. In the Cisco Unity Status Monitor. To start the Cisco Unity software from another computer Step 1 Step 2 Step 3 Step 4 Start Internet Explorer. Exchange starts automatically when you turn on or restart the server. Step 4 Step 5 Press Ctrl-Alt-Delete. If you exited Exchange manually but did not restart the Cisco Unity server. Click Start.Appendix A Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software Cisco Unity is a Windows 2000 service that is configured to start automatically when you turn on or restart the server. Right-click the Cisco Unity icon in the status area of the taskbar. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 A-3 . Exchange must be running before you start the Cisco Unity software. When Cisco Unity starts successfully. two tones play and an “X” appears in the Cisco Unity icon. If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software. reroute calls to Cisco Unity. start Exchange first. and go to http://<Cisco Unity server name>/status. then lock or log off Windows to prevent access by unauthorized users. reroute calls to Cisco Unity. When Cisco Unity does not start successfully. Do one of the following procedures only if you exited the Cisco Unity software but did not restart the server. Click Start Cisco Unity. Like Cisco Unity. To start the Cisco Unity software from the Cisco Unity server Step 1 Step 2 Step 3 Log on to Windows as a Cisco Unity administrator. at the top of the page. If prompted. If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software. click the System Status icon (the first icon). enter the name and password of a Cisco Unity administrator.

Appendix A Starting the Cisco Unity Software Exiting and Starting the Cisco Unity Software and Server Nortel Meridian 1/PBXLink Integration Guide A-4 OL-1292-01 .

for example.A P P E N D I X B Remapping Extension Numbers The Remapping Feature The extension remapping feature lets you convert the calling numbers and forwarding numbers of calls that Cisco Unity handles to the extensions of your choice. Forwarding number (the number that a call is going to). or unanswered calls to phones not assigned to subscribers can be forwarded to the Inbox of a supervisor. There are also examples of extension remapping syntax. For example. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 B-1 . Remapping can change one or both of the following extension numbers in a call: • Calling number (the number from which a call originates). • Setting Up Cisco Unity to Remap Extension Numbers This section includes a procedure for enabling the remapping feature. when the phone system cannot map multiple extension numbers on a subscriber’s phone to a single Inbox. This feature is useful. unanswered calls to all line extensions on a single phone can be forwarded to the Inbox of a single subscriber. For example. Cisco Unity changes the calling number of calls that the phone system sends it so that the caller ID appears to be a different extension than the one that actually placed the call.

Creating remapping instructions in an .2. if you want to remap only the extensions that Cisco Unity provides with calls it forwards. Then press Return.5-34. enter [Range] and press Return. Nortel Meridian 1/PBXLink Integration Guide B-2 OL-1292-01 . Cisco Unity reads all files that have the . you can have several .exm files remap caller ID numbers.exm extension to help organize the remapping information (for example. Ports_1-12.Appendix B Setting Up Cisco Unity to Remap Extension Numbers Remapping Extension Numbers By performing the procedure. create (or open) an . one or more .exm file in a directory remaps only the type of extension number that the directory is named for. To monitor all voice messaging ports. you can create multiple files in either or both of two directories: • • In the Calling directory.exm files with different file names but the same . An . and then press Return. Using a text editor. To create a section for indicating which voice messaging ports will be monitored for remapping calls. For a sample file. you might enter: ports=1. see the file Sample. you must enter the instructions in an .exm).exm and Ports_13-24. the Calling directory needs no file in this case. enter ports=* on this line. In this directory is the file Sample. To remap extension numbers Step 1 On the Cisco Unity server.exm file in one directory.10 Step 5 To create a section for the remapping rules. go to the Calling directory. Ranges are designated by a hyphen (-) without spaces. browse to the CommServer\IntLib\ExtensionMapping directory. press Return. enter [Number Mappings].exm extension in these directories.txt in the CommServer\IntLib\ExtensionMapping directory.exm file can have only one [Range] section. To remap calling numbers. In the Forwarding directory. In each directory. For example. one or more . For example.exm files remap numbers that Cisco Unity provides with calls it forwards. Step 2 Step 3 Step 4 Enter ports= followed by the numbers of the voice messaging ports separated by commas.exm file in the Forwarding directory.txt and two more directories: Calling and Forwarding.

Use ? as a placeholder for a single digit. Table B-1 Wildcard Characters Wildcard * ? Result Matches zero or more digits. <new number> The rules cannot include spaces between digits. enter one remapping rule on the line. Step 6 Using the wildcards and examples in the following “Syntax and Examples” section. Wildcard characters cannot appear at the beginning of a number.exm file can have only one [Number Mappings] section. However. Table B-2 gives examples for the syntax and results of rules in the . Then press Return.exm file. For more information. Step 7 Step 8 Step 9 Step 10 Step 11 For all remaining rules. “Exiting and Starting the Cisco Unity Software and Server. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 B-3 . To remap forwarding numbers. Save and close the .Appendix B Remapping Extension Numbers Syntax and Examples An . Matches exactly one digit.exm files.exm files. see Appendix A. Perform Steps 3 through 8. restart the Cisco Unity software. The rule format is: <original number>. the numbers must be separated by a comma and a single space. repeat Step 6.” Syntax and Examples Table B-1 lists the wildcard characters you can use in the . go to the directory CommServer\IntLib\ExtensionMapping\Forwarding. For extension remapping to take effect.

5-34. 1189 2???. 44* Original Number 2189 3189 4189 2189 2291 3189 3291 8000 8765 12300 12385 New Number 1189 1189 1189 1189 1291 1189 1291 61000 61765 4400 4485 Cisco Unity executes rules in the order they appear in the . 1189 4189. 61??? 123*. 9??? Nortel Meridian 1/PBXLink Integration Guide B-4 OL-1292-01 . 1189 3189. 1189 8???. 3189. 4189. 1??? 8???. An .10 [Number Mappings] 2189. the . 123?.exm file.exm file might contain the following: [Range] ports=1. 1??? 3???. 1189 1189 1189 8891 The extension 1234 would be remapped to 1189 while extensions 1233 and 1235 would be remapped to 8891. 1189 4189.exm file might contain the following rules: 1234. 1189 3189.Appendix B Syntax and Examples Remapping Extension Numbers Table B-2 Syntax Examples Rule 2189. because the rule mapping 1234 appears earlier. For example.2.

then perform the following procedure. The Cisco Unity server has a system key enabled for a total of eight ports. The Ports page on System Administrator indicates that Ports 1 and 2 are assigned to the traditional phone system and Ports 3 through 8 are assigned to Cisco CallManager. Even so. Cisco Unity assigns a voice messaging port to the traditional phone system for every port available on the installed voice cards before assigning voice messaging ports to Cisco CallManager. Ports 1 through 4 (the total voice card ports) will be assigned to the traditional phone system. If you want to assign fewer than the total voice card ports to the traditional phone system. Cisco CallManager has six Voice Mail ports set up.A P P E N D I X C Assigning Dialogic Ports for a Dual Phone System Integration In a dual phone system integration. and Ports 5 through 6 will be assigned to Cisco CallManager. The maximum number of voice messaging ports are assigned to the traditional phone system in spite of the settings on the Ports page in the System Administrator. The result is that Cisco Unity may not have enough voice messaging ports remaining to assign to Cisco CallManager. Nortel Meridian 1/PBXLink Integration Guide OL-1292-01 C-1 . you must first set the Port assignments on the Ports page of the System Administrator. For example. a dual phone system integration might have the following configuration: • • • • A traditional phone system has a four-port voice card installed.

Double-click the DeviceID Lower Bound value. click Start > Run. The Registry Editor appears. exit and restart the Cisco Unity software. “Exiting and Starting the Cisco Unity Software and Server. Enter the name DeviceID Upper Bound and press Enter. A new value appears in the subkey. enter the number of Dialogic ports you want to assign and click OK. enter Regedit and press Enter. see Appendix A.Appendix C Assigning Dialogic Ports for a Dual Phone System Integration To set the Port assignments in the Registry Step 1 Step 2 Step 3 On the Cisco Unity server. For the settings to take effect. Go to HKEY_LOCAL_MACHINE\Software\ActiveVoice\MIU\1. For more information. In the Value Data field. A new value appears in the subkey. where <x> is a number.0\ Initialization\ServiceProvider <x>. in the Edit menu click New > DWORD Value. In the Open field. The Edit DWORD Value dialog box appears.” Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Nortel Meridian 1/PBXLink Integration Guide C-2 OL-1292-01 . Close the Registry Editor. You will find several subkeys with this name. In this subkey. Enter the name DeviceID Lower Bound and press Enter. in the Edit menu click New > DWORD Value. Double-click the DeviceID Upper Bound value.TSP. Locate the subkey in which the value Service Provider Name is D41MT. enter 1 and click OK. In the Value Data field. The Edit DWORD Value dialog box appears.

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