pSrillgdoitio Ili 4a MONITORING & CONTROL CENTRE Security Monitoring Standards - V4.0 This document contains proprietary information, which is sole property of Monitoring & Control Centre with reference to CCTV Management and Operations Standards. V4.0 cc. 7/4/2018 Monitoring & Control Centre (MCC}. All copyrights reserved. P.O, Box 114421 Abu Dhabi, United Arab EmiratesSecurity Monitoring Standards - V4.0/2015 Ron on ein Cee Lene es Conte eee RR LC ‘001 Version [40 Date of issue 2015 S sisteln Fenranna cmos ene ‘This Document is developed by Abu Dhabi Monitoring and control Centre (MCC). The document is submitted to recipient for their use only. By receiving this document the recipient undertakes full responsibility not to duplicate the document or disclose in part of, or the whole of, any of the ‘information contained herein to any third party without prior permission from the MCC.G Security Monitoring Standards ~ V4.0/2015 CONTENTS 1. Introduction and Overview. 2. Abbreviations. 3. Scope. 4, Confidentiality 5. Point of Contact... 6. Coverage Area with the level of Coverage... ‘A. Hotels/Hotel Apartments/Shopping Malls B. Commercial & Residential Buildings Government Department/Public Sector Buildings D, Mosques, Church & Templ E, Educational Institutions & it’s transport... F, Private & Public Hospitals G. Men's, ladies & children clubs, Theme Parks, parks & other recreational areas . H. Liquor Retail Areas... in Equestrian, Shooting & Golf Clubs... Labor accommodation Camps. K. Banks, Money Exchanges, Jewelry & other financial institutions. Independent multi-level hyper markets, super markets & departmental stores. ‘Museum, Stadium and Exhibition Center Petrol filling stations ee St 14 Bus/Taxi & all public transport stands Critical institutions like power plants & refineries. Warehouses and open/enclosed Storage Yards.. prozEzr 7. Technical Requirements. A. CCTV Installation Requirements B. Cameras/Encoders* C. Network Switches/Firewall D. Video Management System... 19 E. Servers. F. Storage Units, G. Alarm Logs. H. Availability & Maintenance.peeaeuatnse Security Monitoring Standards - V4.0/2015 ete Power Lighting... Live Monitoring & Control Room Procedures. Documentation wannnnnine 2D Maps (CCTV Layout Drawing). Training. Signage pozEZrA Pre-approved Manufacturers List Design, Approval and integration Processes... Security Systern Inspection Requirements .. A. Requirements..n ne B. Severity Level 10. Appendix A: Questionnaire/information.. Camera Details Table (On each floor CCTY layout drawing)... Project Work Plan... ‘A. Client General Information B. Client System Integrator Information Client Current CCTV System Information (if any). D, Client Enhanced/New CCTV System Information... a 34 E, Client Enhanced/New CCTV System Camera information (For all cameras) 135 E 6 H. Confidentiality Undertaking (Non-Disclosure Agreement)... 11. Checklists/Register Logs templates... Control room visitors Log... CCTV Incident Log CCTY Maintenance Log / Fault Reports Log... Viewing Log of CCTV images... poe E, Issued Copy of image Log... Daily CCTV System Check Log CCTV, Control room suiting check H. Details of Control room auditing .G Security Monitoring Standards - V4.0/2015 Sea 1. Introduction and Overview ° General In order to increase the security and safety of UAE, Monitoring & Control Center ~ (here by "The Source”) has decided to request all Hotels, Hotel Apartments, Shopping Malls, Commercial & Residential Buildings, Government Department/Public Sector Buildings, Mosques/church/temple, Educational Institutions and its Transport, Private and Public Hospitals, Men's; Ladies & Children’s Clubs, Theme Parks, Parks and other Recreational areas, Liquor retail areas, Restaurants, Equestrian; Shooting & Golf Clubs, Labor Accommodations & cities, Independent multi-level Hypermarkets, Supermarkets and departmental stores, Banks; Money Exchanges; Jewelry and other Financial Institutions, Museum; Stadiums and Exhibition Centers, Petrol filling stations, Bus/Taxi and public transport stands, Critical Institutions like Power plants & refineries and Warehouses & open/enclosed storage yards (hereby “The Client”) in the Emirates of Abu Dhabi to enhance their CCTV systems in order to meet the hereby described operational and technical requirements and to integrate them with the existing systems (as defined by The Source). 2. Abbreviations foe B&W | Black & White CCAC__| CCTV, Control room Auditing Checklist csi Current CCTV System Information CCV__| Closed Circuit Television or Camera Details Table cal Client General Information cL CCTV Incident Log CML__| CCTV Maintenance/Fault Log csct__| CCTV System Check Log OL Control room visitors Log DCA Details of Contral room auditing GPS Global Positioning System HD High-Definition HITPS | Hypertext Transfer Protocol Secure 1D Interface Control Document cit Issued Copy of image Log Internet Group Management ProtocolSecurity Monitoring Standards - V4.0/2015 LPR__| License Plate Recognition MCC | Monitoring & Control Center MTU__ | Maximum Transmission Unit NAS | Network-attached Storage nccl__| Enhanced/New CCTV System Camera information NCSI__| Enhanced/New CCTV System Information NDA__ | Non-Disclosure Agreement NTP___ | Network Time Protocol OA | Open Architecture PIM | Protocolindependent Multicast POP, Point Of Presence | PWP___| Project Work lan RAID__| Redundant Array of inexpensive Disks RTP ___| Realtime Transport Protocol “SAN | Storage Area Network | sit System Integrator Information | SL Severity Level 1 SM___| Sparse Mode sms __| Security Monitoring Standards UDP | User Datagram Protocol UTM __| Universal Transverse Mercator “| vic fewing Log of CCTV images | VMs jeo Management System | wes | World Geodetic system | 3. Scope i ‘The purpose of this document is to define the requirements from the Client to enhance their CCTV systems, so they will be able to integrate them with Source systems. This document provides the following information: ‘© Operational Concepts and Client Cameras Coverage ‘© General and Technical Requirements ‘© Availability and Maintenance of the system. ‘© Design, Approval and Integration Processes ‘© Security System Inspe Qn requirements8. Security Monitoring Standards ~ V4.0/2015 eet 4. Confidentiality Client is kindly requested hereby, to keep this process and its related information restricted, and not to use, in any case or mean the information/designs/plans to any other purpose rather than the enhancement/design of their CCTV systems and to meet the Source requirements. 5. Point of Contact During the design and implementation process the Source, through their appointed authorized auditing consultant will answer Client questions and will review and approve the Client designs. Client can clarify the enquiries related to thelr CCTV System integration with the Source system to the following contact number 02.405 8888 and email servicedesk(@admec.ae, 6. Coverage Area with the level of Coverage. ‘The Source is requesting all the below mentioned Client's to have video coverage of following areas as per the appropriate coverage level mentioned. A. Hotels/Hotel Apartments/Shopping Malls © Allentrances and exits ~ indoor and outdoor. ~ (Identification Level) ‘© Front desk/ Reception desk. ~(Identificat yn Level) «Full coverage of Lobby/entrance hall and Client service area such as kitchen (75% of coverage inside the kitchen), kitchen entrance door, laundry, housekeeping, etc. ~ (Recognition Level) ‘= Full coverage of Client indoor & outdoor parking passages areas. — (Detection Level) ‘© Full coverage of Elevators, lobbies, inside elevators, escalators, access staircases. ~ (Recognition Level) ‘+ Full coverage of all floor corridors, public open areas which is inclusive of all shop entrances, ATM areas, loading areas. ~ (Recognition Level) ‘+ Full coverage of Emergency Doors/Exits ~ (Identification Level) # Full coverage of liquor retail selling area, parking areas, liquor storage room, liquor warehouses inside and outside, loading/unloading areas, entrances/exits of liquor warehouses. (Recognition Level)& Security Monitoring Standards - V4.0/2015 Ete '* Full coverage of Server/Equipment room and CCTV Monitoring room. - (Identification Level) * Full coverage of Open Coffee shop/Fast food dining areas/phone booth, kids playing area, — (Recognition Level) * Coverage at entrances of entertainment areas, such as spa/gym/swimming pool/ cinema/ play & game area/ball rooms/pre-function areas, etc. — (Recognition Level) + Coverage at entrances of restaurants (Full coverage required if restaurant i located in an open area)/dining area/bars, etc. — (Recognition Level) © Coverage at entrances of Public toilets. - (Detection Level) © Coverage at entrances of Conference Center/ meeting rooms/Client bi (Recognition Level) ‘+ Coverage at entrances of Communication room/Etisalat room/IT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) ‘© Coverage at entrances of Bank/Exchange/Jewellery/ Mosque. ~ (Recognition Level) ‘¢ General View of Swimming Pool water area/ kids pool area (Pravision only). ‘© Main point of entry for all vehicles (Guest & Service vehicles) to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and overview of surrounding area). — (Identification Level) B. Commercial & Residential Buildings ‘Main entrances and enits - indoor and outdoor. ~ (Identification Level) © Full coverage of main Lobby/Reception lobby/entrance hall — (Recognition Level) * Emergency Doors/Exits ~ (Identification Level) * Full coverage of Elevators, Elevator lobbies, inside elevators, escalators, access staircases. ~ (Recognition Level) ‘+ Full coverage of parking areas. ~ (Detection Level) © Coverage at entrances of Utility rooms like Communication room/Etisalat room/IT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) ‘+ Main point of entry for al vehicles to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and overview of surrounding area). — (identification Level)6 pease Security Monitoring Standards - V4.0/2015 Stee . Government Department/Public Sector Buildings ‘* Main entrances and exits indoor and outdoor. ~ (Identification Level) Full coverage of main Lobby/Reception lobby/entrance hall ~ (Recognition Level) ‘© Emergency Doors/Exits — (Identification Level) © Full coverage of service areas/entrances/exits ~ (Recognition Level) ‘+ Full coverage of Elevators, Elevator lobbies, inside elevators, escalators, access staircases. — (Recognition Level] '* Coverage of Kitchen/Pantry’s ~ (Recognition Level) ‘Full coverage of parking areas. ~ (Detection Level) = Coverage at entrances of Utility rooms like Communication room/Etisalat room/IT room/HVAC/transformers rooms/Electrical room, ~ (Recognition Level) ‘© Main point of entry for all vehicles to Client premises should be covered by LPR cameras [Vehicle Number Plate, type and color of vehicle, driver, passenger and overview of surrounding area). — (Identification Level) D. Mosques, Church & Temple * llentrances and exits - indoor and outdoor. (identification Level) ‘Full coverage of main Lobby /entrance hall ~ (Recognition Level) + Full coverage of parking areas. ~ (Detection Level) ‘+ Emergency Doors/Exits (Identification Level) Coverage at entrances of Public toilets. - (Detection Level) Full coverage of Elevators, Elevator lobbies, inside elevators, escalators, access staircases. ~ (Recognition Level) © Coverage at entrances of Utility rooms like Communication room/Etisalat room/iT room/HVAC/transformers rooms/Electrical room. — (Recognition Level) ‘© Main point of entry forall vehicles to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and overview of surrounding area). ~ (Identification Level)6 adits sey Security Monitoring Standards ~ V4.0/2015 Sina £. Educational institutions & it's transport + Student Pick-up & Drop-off (Vehicle Number Plate, type and color of vehicle, passenger and ‘overview of surrounding area).~ (Recognition Level) ‘+ Landscape. - (Detection Level) + Main Entrance & Lebby/Reception Lobbies.— (Identification Level) ‘+ Cashier. ~ (Identification Level) ‘* Access points to all Institution buildings. ~ (Recognit ion Level) # Elevator lobbies in BOH, FOH and Car park where entry & exit from building is possible. ~ (Recognition Level) + Giculation corridors on all floors. — (Recognition Level) + Emergency exits on all Institution buildings where entry & exit from building is possible. ~ ({dentification Level) © Staircase on all floors. — (Recognition Level) ‘ Allcanteen entries. — (Recognition Level) ‘+ kitchen entry/exits. - (Recognition Level) + Canteen Dining Area. — (Recognition Level) ‘© Food delivery and storage areas entry / exits/Cashier. ~ (Recognition Level) ‘© Chemical Labs. — (Recognition Level) * Auditoriums / Ground / Play areas / Sports Hall / Swimming Pool. — (Recognition Level) ‘+ Entrances to Janitor room Toilets / Stores. ~ (Recognition Level) * Monitoring Room. ~ (Recognition Level) «Corridors leading to Bathroom/Wash rooms. ~ (Recognition Level) «Full coverage inside the transport. ~ (Recognition Level) + Acknowledgment alarm to make sure all passengers has left from transport © Cameras inside the transport must be equipped with audio inputs and GPS F. Private & Public Hospitals ‘+ Allentrances and exits - indoor and outdoor. - (Identification Level) ‘© Full coverage of main Lobby/Reception lobby/entrance hall ~ (Recognition Level) = Full coverage of all corridors. — (Recognition Level)@ Security Monitoring Standards - V4.0/2015 Sonic © Entrance of casualty. ~ (Identification Level) ‘© Emergency Doors/Exits (Identification Level) + Full coverage of Elevators, Elevator lobbies, inside elevators, escalators, access staircases. ~ (Recognition Level) ‘+ Full coverage of patients/customer waiting area. ~ (Recognition Level) ‘© Full coverage of parking areas. — (Detection Level) ‘+ Full coverage of kitchen/ pantry. ~ (Recognition Level) © Coverage at entrances of Utility rooms like Communication room/étisalat room/IT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) ‘© Main point of entry for all vehicles (Guest & Service vehicles) to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and. overview of surrounding area). ~ [Identification Level) G. Men’s, ladies & children clubs, Theme Parks, parks & other recreational areas «Allentrances and exits - indoor and outdoor. - (Identification Level) + Full coverage of main Lobby/Reception lobby/entrance hall - (Recognition Level) + Emergency Doors/Exits ~ (Identification Level) © Full coverage of Elevators, Elevator lobbies, inside elevators, escalators, access staircases. — (Recognition Level) ‘+ Full coverage of parking areas. ~ (Detection Level) + Full coverage ofall outdoor walkway. — (Recognition Level) * Coverage of ticket counters, ~ (Recognition Level) » Entrance to all indoor & outdoor game areas. — (Recognition Level) «Full coverage of refreshment area. — (Recognition Level) * Coverage at entrances of Utility rooms like Communication room/Etisalat room/IT room/HVAC/transformers rooms/Electrical room. — (Recognition Level) * Coverage at entrances of Public tollets. ~ (Detection Level) * Main point of entry for all vehicles (Guest & Service vehicles) to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and overview of surrounding area). ~ (Identification Level) 7 SG peasy Security Monitoring Standards ~ V4.0/2015 Svea H. Liquor Retall Areas + Full coverage of Liquor retail selling area~ (Recognition Level) ‘+ Allentrances and exits - indoor and outdoor. ~ (Identification Level) ‘© Full coverage of Liquor storage rooms — (Recognition Level) ‘+ Full coverage of Liquor warehouses inside and outside— (Recognition Level) + Full coverage of Loading/unloading arces- (Recognition Level) ‘+ Entrances/Exits of fquor warehouses (Recognition Level) ‘+ Full coverage of parking areas. ~ (Detection Level) 1. Equestrian, Shooting & Golf Clubs * Allentrances and exits - indoor and outdoor. ~ (Identification Level) ‘+ Full coverage of Reception/Front Desk. — (Identification Level) + Full coverage of Lobby/entrance hall and Client service area such as kitchen (75% of coverage inside the kitchen), kitchen entrance door, laundry, housekeeping, etc. ~ (Recognition Level) + Full coverage of Client indoor & outdoor parking passages areas. ~ (Detection Level) «Full coverage of Elevators, Elevator lobbies, inside elevators, escalators, access staircases. — (Recognition Level) ‘+ Emergency Doors/Exits (Identification Level) * Full coverage of all floor corridors, public open areas which Is inclusive of all shop entrances, ‘ATM areas, loading areas. ~ (Recognition Level) + Coverage at entrances of Communication room/Etisalat room/IT room/HVAC/transformers rooms/Electrical room. — (Recognition Level) + Full coverage of Open Coffee Shop/Fast food dining ereas/phone booth. ~ (Recognition Level) ‘© Kids playing area. ~ (Recognition Level) © Coverage at entrances of entertainment areas, such as spa/aym/swimming pool/ cinema/ play & game area etc. — (Recognition Level) + Coverage at entrances of restaurants (Full coverage required if restaurant is located in an open ‘area)/dining area/bars, etc. ~ (Recognition Level) © Coverage at entrances of Public tollets. ~ (Detection Level)G Security Monitoring Standards - V4.0/2015 ‘ttt Coverage at all faltles such as Equestrian Cub, Golf Cub, Rugby club, shooting areas. — (Recognition Level ® Coverage at entrances of Conference Center/ meeting rooms/Client business center. — (Recognition Level) Main point of entry for all vehicles (Guest & Service vehicles) to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and ‘overview of surrounding area). - (Identification Level) Labor accommodation Camps ‘+ Allentrances and exits - indoor and outdoor. - (Identification Level) ‘+ Full coverage of main Lobby/Reception lobby/entrance hall ~ (Recognition Level) ‘+ Full coverage of Elevators, Elevator lobbies, inside elevators, escalators, access staircases. ~ {Recognition Level} + Full coverage of Perimeter & parking areas. — (Detection Level) + Full coverage of kitchen/pantry. ~ (Recognition Level) © Coverage at entrances of Utility rooms like Communication room/étisalat room/IT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) + Coverage at entrances of Public toilets. — (Detection Level) ‘+ Main point of entry for all vehicles (Guest & Service vehicles) to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and overview of surrounding area). ~ (Identification Level) K. Banks, Money Exchanges, Jewelry & other financial institutions *Allentrances and exits - indoor and outdoor. ~ (Identification Level) + Full coverage of parking areas — (Detection Level) ‘= Full coverage of cash counters ~ (Identification Level) Full coverage of perimeter area ~ (Detection Level) + Full coverage of reception & customer waiting area. — (Identification Level) Full coverage of service area. ~ (Recognition Level) ‘+ Full coverage of locker/safe rooms. - (Identification Level) ‘© Emergency Doors/Exits ~ (Identification Level)G Security Monitoring Standards - V4.0/2015 amen © Coverage at entrances of Utility rooms like Communication room/Etisalat room/IT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) ‘+ Full coverage of ATM counters ~ (Identification Level) independent multi-level hyper markets, super markets & departmental stores ‘#Allentrances and exits - indoor and outdoor. ~ (Identification Level} + Full coverage of Elevators, Elevator lobbies, inside elevators, escalators, access staircases. ~ (Recognition Level) ‘+ Emergency Doors/Exits — (Identification Level) ‘© Full coverage of point of sales. — (Recognition Level) + Full coverage of parking areas. ~ (Detection Level) ‘+ Fullcoverage of ATM counters. ~ (Identification Level) © Coverage at entrances of Utility rooms like Communication room/Etisalat room/IT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) M, Museum, Stadium and Exhibition Center + Allentrances and exits - indoor and outdoor. ~ (Identification Level) «Full coverage of parking areas. ~ (Detection Level) ‘+ Full coverage of perimeter area. — (Detection Level) ‘+ Full coverage of main Lobby/Reception lobby/entrance hall ~ (Recognition Level) ‘Full coverage of Elevators, Elevator lobbies, inside elevators, escelators, access staircases. — (Recognition Level) ‘= Full coverage of ticket counters. ~ (Recognition Level) + Emergency Doors/Enits ~ (Identification Level) + Full coverage of exhibition/public areas/stands/corridors ~ (Recognition Level) © Coverage at entrances of Utility rooms ike Communication room/Etisalat_room/IT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) + Coverage at entrances of Public toilets. ~ (Detection Level)& Security Monitoring Standards - V4.0/2015 “erences ‘Main point of entry for all vehicles (Guest & Service vehicles) to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and ‘overview of surrounding area). ~ (Identification Level) N. Petrol filling stations ‘© Entry and Exit of station. — (Identification Level) ‘+ Full coverage of petro filing bay/ Vehicle service and washing areas. — (Recognition Level) ‘+ Full coverage of parking areas. ~ (Detection Level) * Coverage at entrances of Utllty rooms like Communication room/étisalat_ room/iT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) ©. Bus/Taxi & all public transport stands ‘© Entry and Exit of station. ~ (Identification Level) ‘+ Full coverage of main Lobby/Reception lobby/entrance hall - (Recognition Level) ‘+ Emergency Doors/Exits (Identification Level) ‘© Full coverage of Bus/Taxi bay, ~ (Recognition Level) ‘© Full coverage of ticket counter & passenger waiting area. ~ (Recognition Level) ‘+ Full coverage of Bus service & petrol filing area. ~ (Recognition Level) + Full coverage of corridors & service areas. ~ (Recognition Level) ‘+ Full coverage of parking areas. ~ (Detection Level) © Coverage at entrances of Utility rooms like Communication roomv/Etisalat room/IT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) ‘+ Coverage at entrances of Public toilets. - {Detection Level) ‘+ Main point of entry for all vehicles (Guest & Service vehicles) to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and overview of surrounding area). ~ (Identification Level) P. Critical institutions like power plants & refineries © Allentrances and exits - indoor and outdoor. - (Identification Level) ‘© Full coverage of main Lobby/Reception lobby/entrance hall ~ (Recognition Level)G eters Security Monitoring Standards - V4.0/2015 semen ‘© Emergency Doors/Exits ~ (Identification Level) ‘Full coverage of Elevators, Elevator lobbies, inside elevators, escalators, access staircases. (Recognition Level) ‘© Full coverage of parking areas. ~ (Detection Level) ‘+ Full coverage of reception & service areas. ~ (Identification Level) ‘+ Full coverage of production & storage areas. ~ (Recognition Level) «Full coverage of perimeter. - (Detection Level) + Full coverage of loading/unloading docks & bays.~ (Recognition Level) + Coverage at entrances of Utility rooms like Communication room/Etisalat _room/IT room/HVAC/transformers rooms/Electrical room. ~ (Recognition Level) © Main point of entry for all vehicles (Guest & Service vehicles) to Client premises should be covered by LPR cameras (Vehicle Number Plate, type and color of vehicle, driver, passenger and ‘overview of surrounding area). ~ (Identification Level) Q. Warehouses and open/enclosed Storage Yards + Allentrances and exits - indoor and outdoor, ~ (Identification Level) + Full coverage of loeding/unloading docks & bays.~ (Recognition Level) ‘General coverage of storage areas ~ (Detection Level) © Opti ‘areas. ~ (Recognition Level) al general coverage with thermal technology for volatile/inflammable materials storage Full HD Camera with WOR above 120db Identification 250 pixels/m 40 pixels 100 pixels/m v pixels HD / Mega-pixel Recognition Detection 20 pixels/m 3pixels | 4 CF cameras& sesasyantags Security Monitoring Standards - V4.0/2015 Seite 7. Technical Requirements ‘The Source is requesting Client to meet all the technical requirements mentioned below while designing and implement the security system. A. CCTV installati n Requirements ‘The security systems design shall enable the security of the bullding to be monitored only in the Security Control Room and must have capability to integrate with third party systems in future such as BMS, ‘Access Control, etc. The system shall be designed, engineered, furnished, delivered, installed and tested to ensure itis fully operating and free of engineering, installation, system operation and Original Equipment Manufacturer (OEM) defects that provide a "turnkey" solution. The Integrator must also be certified in installing and supporting the system equipment from which they are manufactured and supplied from. The system ‘must support three types of recordings: motion, continuous and video analytic recording, Routine performance checks of the security system shall be the responsibilty of the respective Client. A ‘maintenance register shall be maintained to register all security equipment failure, with details on date & time of failure, type of failure, action taken, date of rectification, etc. All failures and intentional stoppage of the security system shall be reported to the Source/ authorized auditing consultant in writing. Cameras shall be installed in protective enclosures at locations and heights not easily accessible. Enclosures shall be rated to prevent ingress of dust, dirt, moisture and the likes that could affect the operation of the camera. Vandal proof housings shall be used for cameras installed at heights accessible to people. Outdoor camera enclosures shall be minimum IP66 rated with sun shroud. CCTV equipments shall be installed in lockable racks/cabinets in secure risers/rooms. Equipments installed outdoor, shall be rated for use in extreme UAE weather conditions. Properly rated ‘outdoor enclosure shall be provided to house field power and transmission equipments. Outdoor ‘enclosure shall be designed with sun shade and suitable cooling mechanism.G tints Security Monitoring Standards ~ V4.0/2015 Sati Camera shall satisfy the recommended observation criteria defined for that camera location. Selection of camera location shall also consider factors such as lighting conditions, seasonal foliage obstructions, temporary or permanent man made obstructions; etc. Approval from the Source/authorized auditing consultant is required for system design, CCTV layout drawings and material submittals before implementation phase. 8. Cameras/Encoders* ‘+ IP Cameras/Encoders shall be compliant with H.264 base encoding profi IP Cameras/Encoders shall be capable of multi-streams with its native resolution & FPS. ‘* Live streams of 1P Cameras/Encoders would be in native resolution/25-30 frames per second and the recording streams would be as per the requirements mentioned under storage units section, + Each camera/encoder channel must be configurable with single dedicated IP address. «IP cameras/encoders must support security features like HTTPS end 802.2x standards. The encoder/IP camera shall be able to automatically start streaming according to last known configuration when itis restarted/reset/rebooted. Cameras must support resolution from 4CIF to Full HD, + Full HO quality day/night cameras with WOR above 120db and with backlight compensation should be required for the main ereas as mentioned with identification level of coverage. ‘Frame rate shall be at least one I-Frame once in every 1-4 seconds. ‘© FPS shall be selectable from 12 - 30 frames per second to allow proper video analytics of the stream ‘+ Camera/Encoder streams shall be streamed as Transport RTP/UDP. ‘+ Cameras/Encoders/VMS must support multicast streaming and the multicast addresses will be defined by the Source. * IP cameras/Encoders shall not require having a heartbeat sent to video management system. + IP cameras/Encoders must support stamping on the live stream with camera location ID, date and time.pears Security Monitoring Standards - V4.0/2015 Seems ‘+ IP cameras/Encoders shall be synchronized to GPS time (NTP or similar based). ‘+All the cameras shall be configured with unique name based on the location of coverage and camera names should not be repeated. * Encoders can be used for existing analog system by taking approval from the Source/ authorized auditing consultant and should meet all the above technical requirements. €. Network Switches/Firewall © Cameras/Encoders/VMS IP addressing shall be compatible with Source provided IP scheme and based on the Source/authorized auditing consultant provided scopes. = ifthe wt uses the Multicast routing, that routing shall be based on PIM-SM and IGMP snooping should be enabled in all edge switches. * Core Level switches (Layer 3} must be redundant in nature with two physical core switches (preferred one is a stackable solution or a VSS enabled to effectively use the entire bandwidth) ‘with dual uplinks from each edge switches, ‘© Security systems would be installed in a dedicated network (network switches must be dedicated only for CCTV components}. ‘+ The network switches must be capable to configure the MTU size and the same shall be configured according to the Source requirement which is 1300. ‘© There should be four-core single mode fiber connectivity from equipment rack dedicated for integration to the Etisalat POP room. ‘+ Connectivity to Source’s premises will be provided by Firewall. ‘+ The Client responsibility is to purchase the Firewall according to list provided by the Source. ‘+The Firewall connection to the site's Network is 1 G8 copper wire. ‘© Apart from the connectivity of Client network to Source network; there should not be any kind of network connectivity to any remote/public networks, All the activities not limited to ‘monitoring/maintenance/updates/renewal/activation/trouble-shooting would be done onsite/offline. ‘© The Firewall shall be defined as a default gateway for the VMS. In case this is unfeasible, VMS shall have a route defined to Source datacenter via above mentioned firewall.G sessing Security Monitoring Standards - V4.0/2015 sennonns ‘* The requested firewalls brands and models willbe listed by the Source. D. Video Management System +The VMS must support failsafe mode and by failsafe, the CCTV system must be equipped with fail over servers and in case if any recording server ‘ails then VMS must be copable for automatic switch over of configuration from falled recording server to standby/failover recording server. Once the failed recording server comes online then the configuration should switch beck over automaticaly. All these switch over must be without any loss in live monitoring and recording of cemeras associated to that particular recording server. ‘+ VMS must support Multicast streaming and external connection by a defined ICD (Interface Control Document} ‘+ VMS must allow connection to other systems threw an IP based WAN or LAN. + The VMS shall support providing a list of connected cameras to an external interface. The system shall support parallel REAL TIME transition and transition of recorded replay. «The VMS shall have the ability to stream in REAL TIME the video of selected cameras/a group of cameras/tne whole cameras configured to VMS. ‘+ The VMS shall have the ability to stream RECORDED channels of selected cameras/a group of cameras/the whole cameras configured to VMS. + The system shall allow selection of the required cameras to be transmitted based on the camera 1D (Name, Identification...) + The system shall allow selection of the required cameras to be transmitted based on a defined ‘time period (from [date], {hour}, [min], to from [date], hour}, [min}) + The system shall include the video metadata of the cameras in the video transmission: © Location © Timestamp © Other recorded information # The Local CCTV system shall be synchronized to GPS time (NTP or similar based). + The broadcast process shall maintain the native cameras performance in domains of resolution, frame rate, colored / B&W)G peers Security Monitoring Standards ~ V4.0/2015 Senet ‘The VMS vendors support for at least 3 years from the system commissioning, oF, upgrading the system to the latest supported VMS version by the vendor. The VMS system vendor shall use a standard tool for replay of the video, or shall provide the replay tool with its ICD. ‘The Vendor/Client shall supply the ICD, and Source will determine whether it complies with the (OA. It if complies, Source will approve it. ‘The VMS shall support standard compression format H.264/MPEG-4 for the broadcast video or lossless conversion to a standard compression format. ‘The VMS should stream the video, in real time and recorded, in a standard non encrypted RTP/UDP protocol. Servers The servers must be equipped with dual processors, dual power supplies and minimum 10/1Gbps dual communication Uplinks to network without any single point of failure. The servers designed must support failsafe by providing redundant/fall over servers for recording and management. ‘The CPU load of servers must not exceed an average of 70%. Video server(s) should be able to process incoming streams with ease with 25% scaling capacity Storage Units The storage units must be equipped with dual Controllers, dual power supplies and dual network uplinks to NAS/SAN switches without any single point of failure, The recording system should be a unified NAS/SAN with minimum RAID 5 or above configured. ‘The retention period of the recording storage will vary due to the purpose for the system and how long record retention is required as to serve its intended purpose. The period range is (30- 180 days) ‘The Client is required to record on their Storage Units all the Client channels (Cameras) for a period of (90-180} days as follows:-‘randainosa at Security Monitoring Standards - V4.0/2015 Educational Institutions: ‘Motion based recording by considering 50% motion with following conditions:- ‘© During Motion detected period all cameras record in native resolution at 12fps, h.264 codec at 30% compression, (© During non-motion period all cameras record in native resolution at 3fps, h.264 codec at 30% compression. All Other Clients: © Continuous (24X7) in native resolution/12 fps, H.264 codec @ 30% compression The hard disks required for recording must be enterprise level one with minimum 7200 rpm. + Ifthe storage system Is Block Level/File level system (SAN/NAS) the following points should be implemented mandatorily ‘©. High availability should be provided from the controller/head unit to all its attached 1800's. © Allthe J800's should be configured individually © Consider one hot spare hard disk in each JBOD. # Ifthe storage system is virtualized storage then a similar unit itself should be considered as hot spare to the system. ‘* Video servers and storage should be installed inside a dedicated lockable rack (hereafter CCTV Rack) with tamper-monitoring switch, ‘+ CCTV Racks should be placed in a separate lockable, well ventilated room. If CCTY Rack is placed in Monitoring Room, it has to be partitioned and proper cooling should be provided. + For storage smaller than 50 TB, room must have Air Conditioning Unit and well ventilated and for systems with more than 100 TB Storage, room must have Close Control Unit (CCU) cooling. G. Alarm Logs ‘The System is required to keep a detailed log file and to send alerts in the following events: ‘Whenever the system dedicated cabinet for integration is opened (by means of a system cabinet tampering switch- an HW switch that indicate whenever the cabinet is Opened or Closed) ‘Loss of system communication