Sr.

no Defect Notation No of defects

1 Misplaced transistors MT 601
2 Wrong component WC 212
3 Defective board dimension DD 146
4 Components not adhering CA 143
5 Circuitry problems on final test CT 90
6 Excess adhesive EA 71
7 Mounting holes improperly positioned MP 12

6-b
75 % of defects are due to Misplaced transistors,Wrong component and Defective board dimension
86 % of defects are due to Misplaced transistors,Wrong component, Defective board dimension and Compo
 Cummulative frequency Percetage 6-a
601 47.1372549 700 12
813 63.76470588
959 75.21568627 600 10
1102 86.43137255 500
1192 93.49019608 80

1263 99.05882353 400

60
1275 100 300
40
200

100 20

0 0
MT WC DD CA CT EA MP

mponent and Defective board dimension

mponent, Defective board dimension and Components not adhering
 120

100

80

60

40

20

0
CT EA MP
Sr.no Complaint Frequency Cummulative frequency Percentage
1 security measures 119 119 22.93%
2 No complaints 98 217 41.81%
3 dislike or fear of flying 57 274 52.79%
4 late planes/waits 57 331 63.78%
5 Others 51 382 73.60%
6 cramped seats 45 427 82.27%
7 overcrowded planes 42 469 90.37%
8 cost 16 485 93.45%
9 security measures 12 497 95.76%
10 connecting flight problems 8 505 97.30%
11 food 7 512 98.65%
12 lost luggage 7 519 100.00%

8-a 1.35%

8-c

8-d I would like to tackle security measures, dislike or fear of flying and late pla
customer customer service as together they contributes 44.9% of total com
 8-b
140 120.00%
120 100.00%
100
80.00%
80
60.00%
60
40.00%
40
20 20.00%

0 0.00%

slike or fear of flying and late planes/waits to improve

ey contributes 44.9% of total complaints
120.00%

100.00%

80.00%

60.00%

40.00%

20.00%

0.00%