HedEx Support

Global Platform for Delivery and Services

2012-05

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

 Are You Annoyed About a Lack of Documentation?

No guide for commissioning No way to obtain product

or configuration features
1 2

Where is the
No way to submit
documentation feedback 6 documentation? 3 No way to obtain KPIs

No way to find learning 5 4 No troubleshooting cases for

materials reference

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Huawei Support Website Helps You Find the Required Documentation

http://support.huawei.com

Product Documentation
Command reference Commissioning guide

Configuration guide Feature guide

Performance counter Parts replacement

reference

Alarm handling Troubleshooting

Charging management Security management

Case
Troubleshooting Configuration and
commissioning

Software upgrade O&M

Bulletin
Life cycle bulletin Training plan

The Huawei support website is the official platform for releasing product documentation, cases, and bulletins.

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

 Log in first

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

 Common User account

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

 Upgrade to Equipment Customer

Work email: stephen@chinamobile.com.cn Automatic approval

Personal email: stephen@gmail.com Manual approval

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Huawei Creates Equipment Customer Accounts for Trainees

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

 HDX file is recommended.

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

 Huawei combines all documentation for a
product such as commissioning and
configuration guides and feature
descriptions into a single HDX file. This
file can be viewed online or downloaded.

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

 View HDX files offline in HedEx Lite

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

 HedEx Lite - Huawei Electronic Documentation Explorer

Accurately and quickly

finds all desired
Runs directly without
information
any installation

Manages Huawei product

documentation centrally
Upgrades product
documentation
HedEx Lite
automatically

Makes feedback Enables quick

submission reading of notes
convenient

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Automatically Upgrade HDX Files in HedEx Lite

BSC6900 GSM Product

Documentation
(V900R014C00_02).hdx http://support.huawei.com

BSC6900 GSM Product

Documentation
(V900R014C00_01).hdx

HedEx Lite

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Download HDX Files by Online Query

Download HDX files here

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

Submit Feedback When Viewing Documents on Huawei Support Website

Submit feedback

View Huawei's replies

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Page 15

Submit Feedback When Viewing Documents in HedEx Lite

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential

 Thank you!

Download the HedEx Support

Global Platform for Delivery
and Services file here

HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential