TEXT 1

John : Hello. This is John

Marry : Hello John, Can I speak to Sally please?
John : She is not here at the moment. Can I take a message?
Mary : OK. Tell her Mary called and could she please call me back.
John : OK. I will do that.
John : Thank you

TEXT 2

Operator : Hello, Frank and Brothers, How can I help you?

Peter : This is Peter Jackson. Can I have extension 3421?
Operator : Certainly, hold on a minute, I'll put you through...
Frank : Bob Peterson's office, Frank speaking.
Peter : This is Peter Jackson calling, is Bob in?
Frank : I'm afraid he's out at the moment. Can I take a message?
Peter : Yes, Could you ask him to call me at 0987654321. I need to talk to him about
the Nuovo line, it's urgent.
Frank : Could you repeat the number please.
Peter : Yes, that's 0-9-8-7-6-5-4-3-2-1, and this is Peter Jackson.
Frank : Thank you Mr. Jackson, I'll make sure Bob gets this ASAP.
Peter : Thanks, bye.
Frank : Bye.

TEXT 3

Caller : Hello.
Secretary : Hello, who’s speaking?
Caller : I am Mr. Didy from PT Lucky. May I speak to Mr. Andy, Please?
Secretary : Oh, I’m sorry. He is out for lunch. He will come back at two o’clock.
Could you call back?
Caller : Oh, dear, could I possibly leave a message then?
Secretary : Yes, please. But just a minute, I will take my note first. OK, what is it?
Caller : Well, I have promised to meet him this afternoon to talk about our corporation,
unfortunately I can’t afford to come. I have to take my wife to the doctor.
So, can you tell him that I will come on the following day at 10 o’clock.
Secretary : OK, anything else?
Caller : No, thanks a lot.
Secretary : You are welcome.
Struktur Teks
I. Receiving Calls
1. Answering at a switchboard / in an office / at a private number
Good morning, Montreal supplies. May I help you?
Hello, PT ABC. Can I help you?
Good afternoon, Harry, speaking
Hello, 88675932,
2. Requesting Identity
Who’s calling, please?
May I ask who’s calling?
Who’s speaking, please?
Can I have your name, please?
3. Asking the caller to hold
Hold on, please. He’s coming now
Just a moment, please. She’ll be with you right away
One moment, please. I’ll see if he’s free
He’s speaking on the other line. Will you hold?
4. Connecting the callers
I’ll connect you with the manager
I’ll put you trough to the manager
It’s ringing for you
You’re trough. Go ahead
5. The person being called is not in
I’m sorry; the manager is out at the moment
I’m terribly sorry. Mr. Hotman is away on business right now
He is not in the office now, but he’ll be back at 4 o’clock
6. Taking messages
Can I take a message?
Can I give him a message?
Can I you have like to leave a message?
Would you like to leave a message?
“… If I can take your name and number, I’ll ask him to call you back.”
II. Making Calls
1. Requesting a particular person or service
May I speak to Mr. John, Please?
May I speak to the manager, please?
May I have the Account Department, please?
2. Identifying yourself
This is Mr. Delano’s secretary
This is David McLaren
I’m calling on behalf of Mr. Harry
3. The person you are calling is not in
Could you tell me when he’ll be back?
Do you know what time she’ll be back?
4. Leaving a message
Yes, could you tell him to call me back?
Yes, tell her that I call. This is Rita
No, thanks. I’ll call back later
No, thanks. It’s not urgent