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    yuan liu
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    The document discusses the roles and responsibilities of hotel concierges. It mentions that traditionally concierges would carry guests' luggage and park their cars, but those services have been abolished. The key responsibilities now include ensuring rooms are properly stocked, doing light cleaning and laundry, and providing recommendations to guests. Concierges aim to deliver excellent customer service. In the past some hotels also provided medical insurance as an extra incentive for concierges, but that benefit has been discontinued.

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    wanglu IELTS2

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    201612题型2王陆

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    The document discusses the roles and responsibilities of hotel concierges. It mentions that traditionally concierges would carry guests' luggage and park their cars, but those services have been abolished. The key responsibilities now include ensuring rooms are properly stocked, doing light cleaning and laundry, and providing recommendations to guests. Concierges aim to deliver excellent customer service. In the past some hotels also provided medical insurance as an extra incentive for concierges, but that benefit has been discontinued.

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    © All Rights Reserved
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    23 views35 pages

    » 公共微信号 ieltswanglu

    Uploaded by

    yuan liu
    The document discusses the roles and responsibilities of hotel concierges. It mentions that traditionally concierges would carry guests' luggage and park their cars, but those services have been abolished. The key responsibilities now include ensuring rooms are properly stocked, doing light cleaning and laundry, and providing recommendations to guests. Concierges aim to deliver excellent customer service. In the past some hotels also provided medical insurance as an extra incentive for concierges, but that benefit has been discontinued.

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    © All Rights Reserved
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    of 35

    ゞ灬

    »公共微信号 ieltswanglu
    Which FOUR activities of the Union are mentioned by the
    speaker?
    »A political campaigning
    »B raising money for good causes
    »C running a supermarket
    »D providing catering service
    »E providing cheap tickets
    »F helping with accommodation
    »G running a newsagent’
    »charities
    »stationeries
    »good deal
    »cafeteria
    »big new _______
    »diner
    »dinner
    »配对题
    »同义替换！！
    »测试时间
    According to the speakers, in which situation
    are the following media most useful?

    »A individual children
    »B five or six children
    »C whole class
    »25 pictures ________
    »26 tapes ________
    »27 computers ________
    »28 videos ________
    »29 books ________
    »30 wall maps ________
    » I’d always plan group work around those …. Give the
    children a chance to interact and share ideas.
    » I agree…teachers often just leave maps on the wall
    for children to look at when they have some free
    time, but kids really enjoy using them for problem
    solving.
    » Yes, different people have different ideas. I suppose.
    What is Dr Simon’s opinion on the following points?

    A He agrees to it.
    B He doesn’t have a clear idea.
    C He is against it.
    » 27 buying a computer
    » 28 reading previous year’s dissertations
    » 29 using questionnaires as main research instrument
    » 30 interviewing tutors
    » Of massive expense
    » Great benefit
    »secondhand
    »I don’t think you should read them.
    »I don’t think you should read them in detail too early.
    »Avoid it
    »Why not?
    »They don’t have any special contribution to make.
    » But you can if you want .
    »ROOM SERVICE
    »WAITER
    »TOURISM MANAGEMENT
    »TOURIST MANAGEMENT
    »FRENCH KOREAN
    »Used to carry
    »Has been abolished
    »Unlike
    »concierge
    »Service in the hotel bar
    »has to be done
    »Do have to remove….from the rooms
    »Make sure the fridge has the right amount of
    drinks and snacks
    »Jacket and trousers
    »Do your own laundry
    »Used to do it
    »Park for free on the premises
    »Have well-trained staff
    »Pay for medical insurance
    »Extra incentive
    »Until recently
    »discontinued
    »课后的内容：
    »依依会领着大家做的！！！
    »QQ群里解决！！！
    »1. 背诵词汇
    »2. 做题后， 总结所有的题干，选项

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