DATE: May 10, 2016

TICKET NO.: 1605101441

TRANSCRIPT:

Seerium:Name: Benjamin Cyril Aromin, Email: bcbaromin@ymail.com, Account: none

Benjamin Cyril Aromin:Hi I was disconnected because of my poor internet signal. I was talking to
someone about a minute ago
Juana:It's a wonderful day here at Globe. My name is Juana. How may I help you?
Juana:I have arranged the schedule of your broadband/landline service repair to our technical
team. This is scheduled between 1:00 PM and 8:00 PM on May 12, 2016. Your job order number is
23664010.
Juana:You will be notified via call or text before their visit. Should there be any changes in the
scheduled date due to unexpected circumstances such as bad weather, power outages or
difficulties with building permits and the like, we will notify you accordingly via call or text. Please
keep your lines open so you can be easily contacted for feedback. Thank you.
Benjamin Cyril Aromin:oh hi juana
Benjamin Cyril Aromin:very good thank you
Juana:Yes Sir, I apologize for chat session was disconnected.
Benjamin Cyril Aromin:I was disconnected because of poor internet signal.