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Templ - Excel - BalancedScorecard
Templ - Excel - BalancedScorecard
Increase Frequency of
% increase
Frequency Sale
Increase
Referal Rate % increase
Referals
Increase
Frequency % increase
Frequency
Measures
Reduce
Quality Cycle Time % reduction
Cycle Time
Cost of
Reduce Waste & % reduction
Costs Rework
Learning & Increase
Training % increase
Growth Core Skills
Increase
Systems System Un-
% reduction
Availability availability
Strategic Themes
Increase Customer Achieve Operational Be a Good Corporate
Build the Franchise Value Excellence Citizen
Expand, Deepen or
Grow Existing Business Redefine Relationships Reduce Delay Public Trust
Manage Suppliers
Growth Productivity
"Revenue or Sales Growth" Gross Profit/Labor Costs
Financial
Perspective Improve Shareholder Value
Revenue
Growth
Customer
Perspective
Product Leadership
Customer Intimacy
Customer Value Proposition Operational Excellence
Product/Service Attributes Relationship Image
Funct- Relation-
Price Quality Time Service Brand
ionality ships
Internal
Perspective
Be a Good
Build the Increase Operational
Corporate
Franchise Customer Value Excellence
Citizen
Learning
and Growth
Perspective
Delight
Customers Increase Customer Satisfaction Customer Satisfaction % increase
Effective
Processes Reduce Cycle or Lead Time Cycle Time % reduction
Motivated &
Prepared Increase Core Skills Training % increase
Workforce
Reduce Employee Turnover Turnover % reduction
90%
30%
90%
110%
90%
90%