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Fixing The Seagate Bricks by Carter in Canada PDF
Fixing The Seagate Bricks by Carter in Canada PDF
Since 15 April 2009, over 4100 drives have been successfully un-bricked.
Well done people of the interwebs! Professional and rookie computer nerds, engineers, and
desperate hard disc owners alike have made digital disaster into something almost bearable.
Reward yourselves and go have pie. Apple, pumpkin, cherry...your choice. You deserve it.
Originally published on the Mapleleaf Mountain website which has now gone the way of the Dodo.
All good things must come to an end. Hope I helped a few of you out of a digital bind along the way. Cheers!
"Panic Sets In - The Drive Looks Dead"
You're here thanks to searching fate or intervention from the internet gods because you're
holding a Seagate hard drive that resembles a shiny brick and you're desperate to have those
old family photos and digital copy of your resume back. Fear not, I may be able to help.
This issue has affected thousands of drives according to most reports so know that you,
desperate digital warrior, are not alone.
You're lost, you're angry, you're confused by all the net chatter, and you're not a computer
engineer. Until you did that Google search about dead Seagate hard drives, you were
blissfully unaware of the torment lurking in your PC. You just want a simple answer about
how to get your bloody data back and make your hard drive spin again like the good old
days (last week when you swore you'd do a data backup soon). You don't want to have to
take university electrical engineering classes to fix this but the motivation of lost digital
treasures has landed you here eager to learn exactly how high the data cliff you're perched
upon really is. Hang in there, I'll talk you down.
If your situation is similar to mine and this method works for you, great! If it doesn't, I
doubt I can be much more help to you but check the forums linked below for assistance.
"Who am I Listening to - Should I Find Better Advice?"
Before you proceed with this dry tale of digital woe, let's be clear who you're listening to
drone on about all things technical. My name is Carter and I live in the wilds of British
Columbia with a beast of a computer in the basement that holds all my critical data and
occasionally links me to the outside world. I'm not a techno-expert but I do have some
engineering training in my distant past. For a time, I was in high tech (can you say IBM pc-
1) but have long since turned it from profession to avid hobby. I dabble like a mad scientist
in the basement with gizmos and robotics and countless PC builds so I've had my hands
electronically dirty for ages.
I'm a writer by trade (of a completely different genre) so what I think I'm really adding (if
anything) to the collective net consciousness on this matter is a simplified, non-threatening
(and dare I say potentially humorous) approach at best, or just another success story at
worst. I wanted to outline a method that used the most basic procedures and elements (plain
serial port, Hyperterminal, etc.) to simplify the problem and so that someone unfamiliar
with the technology wouldn't feel intimidated by the prospect of wiring into their drives. I
detail out a couple extra simple steps and it may not be the most direct route but if I can
translate techno-babble for the masses and sneak in all those irritating little details that a
novice may not know as well as the technophiles who eat, sleep, and breathe this stuff, I'll
feel I've added something significant. If you're a bit more advanced or need to use different
technology (most notably some of the modified mobile phone cable solutions out there - see
the parts list for notes), the threads linked below may be a better choice for you.
Although I could have whipped out the soldering iron, my particular solution avoided doing
so because blazing hot metal around electronics tends to make some people nervous. I
sourced all the particular bits I didn't already have laying about from one shop here in
Canada so that simplified things considerably in my case. I do think most of the items could
be found in the States or UK as well so I doubt parts supply will be an issue for most of the
globe. My apologies to inner Mongolia but luckily, the last yak I saw didn't come with a
Seagate hard drive as standard equipment. I'm also decent at pointing the camera so perhaps
a couple more photos in the pile of those already out there will help people of a more visual
inclination.
Many others much smarter than I have tread this path to bricked drive enlightenment and I
gratefully acknowledge all of their efforts. All of the particulars about drive commands
you'll read here are from various other sources on the web that are much more versed in the
device details. All credit is due to the following threads which helped me grasp the problem
and formulate my particular solution. Thanks to you all!
Insanely Helpful Forums and Original Material Links !!!
MSFN Forums
(http://www.msfn.org/board/topic/143880-seagate-barracuda-720011-read-me-first/)
"Seagate Barracuda 7200.11 READ_ME_FIRST"
A comprehensive "is this solution for you?" compiled by the ever vigilant "jaclaz" and
others to see if you're in the right place before proceeding down this path.
MSFN Forums
(http://www.msfn.org/board/index.php?showtopic=128807)
"The Gradius Thread"
A very enterprising bloke who seems to have sorted out the problem as early as any. You
can read this "main" thread (a monster of over 180 pages that has assumed a life of its own)
*AFTER* the checklist in the post above. This group of people is the single best pool of
knowledge on this topic to be found on the web.
Seagate Tech Support
(http://community.seagate.com/cso_community_zones?catName=&kbid=ka030000000tgxl
AAA&search=7200.11+firmware&searchFilter=All+Results&zone=Desktop_Storage)
"The Firmware Update Page"
This is the page for the 'official' Seagate firmware update. The previous 'discussion' threads
have since been replaced with an all new forum which may or may not have more answers
and official solutions to your brick. Explore at your own risk/reward.
Brad Garcia's Page
(http://sites.google.com/site/seagatefix/Home)
"Brad's Method"
Another user who was in the same boat that sorted it out and kindly posted his procedure.
...as well as many others who have confirmed these methods in various discussion boards...a
web search will lead you to them easily.
Hey You! READ THIS! Yes, you. I mean it!
Everything outlined here could make matters worse! You could fry your drive beyond
repair and lose your data! I'm in no way responsible for anything you attempt to do with
these drives and you could potentially void your Seagate warranty by trying these
methods. Proceed at your own risk (but really it's not that hard). Read through the whole
process before you even think about cracking open the case on your PC and start poking
at wires.
Another warning since I've been asked so many times about it...you CANNOT simply
swap the PCB (logic board) of a working drive with your defective one. Apart from the
fact that they'd have to be identical in every respect (model, board revision, firmware, etc.
- not likely), they have information stored on them unique to each individual drive (things
like bad sector maps and data allocation tables) and you will almost certainly scramble
your data doing so. An analogy...just because you and your neighbour have the same
model car, doesn't mean you can use each other's keys to start them. Plus this misguided
swap won't fix your other drive and you'd be left with at least one brick. Don't even try it.
"Situation Check Alpha - Is This Procedure Right for You?"
First, if you've read this far, we need a quick situation check. We're talking about drives
from Seagate in the 7200.11 series that are impacted by this problem (I'll tell you exactly
how they're screwed in a bit). In my case, it was specifically two units of drive model
ST31000340AS (1TB Model, firmware revision SD15) but as I understand it, the other sizes
in the series are also in the same sinking electronic boat. If you have a defective drive that
is *NOT* a 7200.11, *IS* running SD1A or later firmware already, or is exhibiting a
problem *OTHER* than those described below, this fix will almost certainly NOT help
you. Hard drives do fail for other reasons I'm afraid. There are lots of other types of drives
on the planet and lots of other problems that effect them. This solution is ONLY for 7200.11
drives and ONLY for a very specific set of conditions and problems.
I had a drive go wonky on me before this issue became clear and sent it off as a defective
unit to warranty replacement. If you own one of these drives and have not yet had a
problem, you should jump to the "Update Your Firmware" section this instant and flash all
of your drives to the newest firmware revision available for your specific drive. ASAP.
Doing it yesterday would have been better. In the case of the second drive I had go brick on
me, I was actually in the process of doing just that when it went dead. Also, be aware that
some computer retailers still have stock of these drives with the defective firmware
installed. If you buy a new drive, be sure to check and flash the firmware as needed. One I
ordered just last week (April 2009) came with the old firmware and I suspect that suppliers
order these drives in huge lots so it will take time for them to deplete inventory.
Second, Seagate has in fact now offered to repair these drives (if bought at retail but
apparently not installed inside other brand computers - see tech support thread above) and
attempt to restore your data through their own process for free. In my case, the drives were
covered and they would have been happy to take them into their lab and achieve the same
results. The problem for me is that I live in Canada and several hundred kilometers from a
UPS depot that would have shipped the drives at their expense. Petrol to get there or
shipping on my own locally would have been around a $50 expense so I set that as my
repair budget. I only spent about half that because I already had most of the parts needed
laying about in my mad scientist workshop. I also wasn't too keen on my data crossing
various borders to their labs, waiting weeks for the backlog, and taking the risk of
something happening along the way. For me up here in the hinterlands of British Columbia,
a self-styled approach to repair presented itself and the sums made it smart for me to un-
brick my own drives. Your math may be different so choose for yourself.
Third, a bit more about my particular situation is in order. Since I can't know my audience
here, you should at least know me so you can judge if we're on roughly the same page
(which should in many other non-drive-related ways worry you). As of the last update, I
now own twenty-three of these drives for more than 21 terabytes total available storage. I
began purchasing them for use in my critical data RAID array around May 2008. My data is
increasingly important to me so the plan was to start buying single drives and eventually
migrate them into a more secure RAID 5 array (edit: I have since decided to stick with a
simpler "primitive" backup solution described here). When these problems arose, however,
I was running the drives as stand-alone data drives, not in an array and not bootable. If
you're in either of the latter situations, I highly suggest you read some of the other guides
referenced above to sort out what if any other complications may arise. Also, I'm working
here under Windows XP service pack 3. While there are many, many other grand operating
systems out there, I've only got this one so I can't speak to the others. Jump into those
threads above if this isn't your particular OS train.
And last, I should specifically define the problem which is, in fact, one of two that are
causing these drives to misbehave. You power off your computer and when you come back
later, you find that your hard drive is no longer recognized by the PC...at all. You can't do
anything but watch in disbelief as you double-check your power and data cords to no avail.
Your drive is, as they say, a brick. What has happened is that your drive is locked in a
"busy" (BSY) state by malfunctioning firmware. This causes the drive to become
unreadable by the PC (specifically the internal BIOS) on the most basic levels of the system.
The other problem this series of drives seems to be having is called the "0LBA error" which
is different in scope but also addressed by the threads above. In that case you can see your
drive in the system but it reads as empty. If that's your case, head to the links above and may
the multitude of hardware gods have mercy on your data (but there are solutions, fear not).
Still unsure if this is for you? See the first link of the MSFN forums above to check that
you're on the right bus headed for digital redemption.
If you're past these checkpoints, then I'll assume you're in for the long haul with my little
narrative here. If not, sorry I couldn't help any further with your situation but don't give up.
There are threads galore about this topic on the web and you can find help there. If nothing
else, get Seagate on the phone (800.732.4283) to help point you in the right direction.
(This space intentionally left blank)
10. A terminal emulation program like HyperTerminal. Windows XP (and I think some
earlier versions) already includes a copy of this program. If you need to find another, a
search for "terminal emulation software" will produce several other free versions (e.g.
PuTTY, TeraTerm, etc.).
11. A small piece of cardstock. Yep, I said cardstock. Plain old thick, rigid paper. It might
help a bit if it's slightly slippery on one or both sides, like something you'd find stuck inside
slick, pre-printed retail packaging. It will be used to temporarily break the connection
between the drive's logic board and motor contacts in our process. Nothing metal, foil, or
even plastic as they can all have conductivity and static issues. Dig out that postcard you
sent yourself from Holland last year. It needs to be about that thick so you can pull it out
midway through the repair without ripping.
12. A small piece of sandpaper, or in extreme cases, a small utility knife. These are needed
to slim down the plastic connectors we'll use to plug into the data pins on the drive itself. In
some cases you may not need these, depending on the thickness of the wire ends you have
available.
To appease your inner accountant, even if you didn't have any of the parts beforehand like I
did, my guess is that whole ball of wax will set you back about $40 in Canada plus shipping
and GST. Probably about £20 in the UK or $30 in the States from what I can see of online
prices. Especially if you can score some of the items from a friend, a nearby school, or your
own parts stockpile, it seems like a good trade to save a few weeks with Seagate's official
support. Even more of a bargain if you don't happen to have that option in your situation.
Perhaps you can even find other people near you between the same rock and hard place and
share the costs? It won't take you half an hour to be done with all the gear and then you can
hand it off to the next person in need.
"Down to Business - Prep the Drive"
The first thing we need to do is get the drive ready. Here it will help you to see a drive with
the logic board completely removed so that you can tell what we're attempting to
accomplish but in your case, you do not need to remove the board completely. As you can
see in the picture below, there are two sets of contacts under the board. It's the three contacts
near the centre marked in red (the "motor" contacts) that we're trying to insulate from
contact temporarily by using our fancy cardstock inserted in the right spot.
Drive with logic board completely removed (left) and close view of three centre "motor"
contacts (right) outlined in red
With nothing connected to the drive and on your nice, clean, static-free work surface (you
have found yourself one of those, right?), set your drive on a protected surface and loosen
the screw indicated below in red with your torx T-6 screwdriver. It isn't a long screw so be
careful not to unscrew it more than a few turns. This should allow you to insert the
cardstock next to the screw and between the logic board and motor contacts so that the
connection is broken. Turn the screw one or two rotations tighter just to ensure the screw
stays in place but do not apply any pressure to the cardstock. This will be pulled out with
power on during the middle of the procedure so if you feel the need to safely test the
method a few times without power, now is the time to do so.
(Note: Some guides on the web have suggested insulating the *other* set of contacts (the
"head" contacts) you see in the lower left of the above photo to the right. I tried this
originally and it didn't work for me but obviously others have had some success with it. In
*my* case, with 1TB model drives, I can assure you that insulating the slightly easier to
access motor contacts worked where the head contacts method didn't. I suspect the specific
model of your drive will account for the varying levels of the results so if one way doesn't
work for you, think about trying the other. You'll know to look here if the HyperTerminal
session won't allow you to spin down the drive and continues to give you the BSY error in
reply - "LED:01...blah blah blah". If you're allowed to spin down the drive, then this bit isn't
your issue.)
The main screw to loosen outlined in red
If your cardstock or logic board is being stubborn, it is relatively safe to unscrew any of the
other five screws that hold the logic board onto the drive case at this point since there is no
power applied. Still, this is a delicate piece of electronics so avoid excessive handling and
by all means, be careful of things like static discharge, stray screws or screwdriver tips, and
gravity (aka "oops"). If you need to further loosen the logic board to insert the card in the
right place, don't be afraid to do so. Better to loosen a few extra screws than jam the
cardstock into a compromising position under the board or worse still, damage the contacts.
Once you have the cardstock in place, snug up all but the centre screw marked in red above.
While it shouldn't impact your efforts, be aware that the two outside corner screws are about
triple the length of the other four and that there is an insulating foam pad between the drive
case and the logic board that needs to remain in place and unaffected by our little procedure.
Drive prepped with cardstock (orange) and jumper wires to drive RX and TX pins
"Building the Perfect Beast - Device Assembly"
Ok, good work so far. Time to plug the pieces together and get some power flowing. Onto
your breadboard, plug the serial adapter pins in so that each is on its own row with a few
extra empty holes exposed next to each pin. Remember that the horizontal rows of the
breadboard are all wired together so your adapter should be vertical, i.e., the pins of the
adapter go up and down several rows, not across one row.
- Carter in Canada
(your favourite source of maple syrup and beavers)
Update 1: Some amazingly generous and grateful people have offered to send me
compensation for this little story that helped fix their drives and while I'm terribly flattered,
all I did was compile information from elsewhere on the web and stick in a bit of text and a
few pictures. It was really no trouble at all. If you want to thank me in this more material
way, please just make a donation of some sort (volunteer time, pet food, good old cash) to
your local animal shelter or a reputable animal-welfare charity like the Humane Society or
World Wildlife Fund. They're the causes I care about most.
Update 2: I no longer need the old website and addresses (mapleleafmountain.com) where
this tome originally appeared so it will soon evaporate into the past. I'd still like to hear
about your successes out there even though I've long since moved past this particular
project. If you'd like to send me a note, my bright new shiny email (as of June 2014) is
MrSporksHands@gmail.com. Feel free to drop me a line but know that I don't monitor that
email regularly. Best of luck to you all out there. No go make some tea and take a break
from hard drive repair for a while. Look out a window, smell some flowers, and above all...
Don't Panic
(large friendly letters)