Frequencies

Notes

Output Created 18-Nov-2018 10:58:01

Comments

Input Data C:\Users\7\Desktop\TESIS YATA\spss

yata.sav

Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data File 98

Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.

Cases Used Statistics are based on all cases with valid

data.

Syntax FREQUENCIES VARIABLES=usia

jeniskelamin pekerjaan penampilan.apotek
keramahan.petugas
pelayanan.informasi.obat ketersediaan.obat
kecepatan.pelayanan kepuasan
/ORDER=ANALYSIS.

Resources Processor Time 00:00:00.016

Elapsed Time 00:00:00.017

[DataSet0] C:\Users\7\Desktop\TESIS YATA\spss yata.sav

Statistics

keramahan.petuga pelayanan.informa kecepatan.pelayan

usia jeniskelamin pekerjaan penampilan.apotek s si.obat ketersediaan.obat an kepuasan

N Valid 98 98 98 98 98 98 98 98 98

Missing 0 0 0 0 0 0 0 0 0

Frequency Table
 usia

Cumulative
Frequency Percent Valid Percent Percent

Valid 20-30 tahun 24 24.5 24.5 24.5

31-40 tahun 43 43.9 43.9 68.4

41-50 tahun 25 25.5 25.5 93.9

51-60 tahun 4 4.1 4.1 98.0

5 2 2.0 2.0 100.0

Total 98 100.0 100.0

jeniskelamin

Cumulative
Frequency Percent Valid Percent Percent

Valid perempuan 49 50.0 50.0 50.0

laki-laki 49 50.0 50.0 100.0

Total 98 100.0 100.0

pekerjaan

Cumulative
Frequency Percent Valid Percent Percent

Valid wirausaha 58 59.2 59.2 59.2

irt 30 30.6 30.6 89.8

petani 10 10.2 10.2 100.0

Total 98 100.0 100.0

penampilan.apotek

Cumulative
Frequency Percent Valid Percent Percent

Valid tidak baik 29 29.6 29.6 29.6

baik 69 70.4 70.4 100.0

Total 98 100.0 100.0

 keramahan.petugas

Cumulative
Frequency Percent Valid Percent Percent

Valid tidak baik 24 24.5 24.5 24.5

baik 74 75.5 75.5 100.0

Total 98 100.0 100.0

pelayanan.informasi.obat

Cumulative
Frequency Percent Valid Percent Percent

Valid tidak baik 22 22.4 22.4 22.4

baik 76 77.6 77.6 100.0

Total 98 100.0 100.0

ketersediaan.obat

Cumulative
Frequency Percent Valid Percent Percent

Valid tidak baik 23 23.5 23.5 23.5

baik 75 76.5 76.5 100.0

Total 98 100.0 100.0

kecepatan.pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid tidak baik 25 25.5 25.5 25.5

baik 73 74.5 74.5 100.0

Total 98 100.0 100.0

kepuasan
 Cumulative
Frequency Percent Valid Percent Percent

Valid tidak puas 33 33.7 33.7 33.7

puas 65 66.3 66.3 100.0

Total 98 100.0 100.0

Crosstabs

Notes

Output Created 18-Nov-2018 10:59:30

Comments

Input Data C:\Users\7\Desktop\TESIS YATA\spss

yata.sav

Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data File 98

Missing Value Handling Definition of Missing User-defined missing values are treated as
missing.

Cases Used Statistics for each table are based on all the
cases with valid data in the specified
range(s) for all variables in each table.

Syntax CROSSTABS
/TABLES=penampilan.apotek
keramahan.petugas
pelayanan.informasi.obat ketersediaan.obat
kecepatan.pelayanan BY kepuasan
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ RISK
/CELLS=COUNT EXPECTED ROW
COLUMN TOTAL
/COUNT ROUND CELL.

Resources Processor Time 00:00:00.046

Elapsed Time 00:00:00.032

Dimensions Requested 2

Cells Available 174762

[DataSet0] C:\Users\7\Desktop\TESIS YATA\spss yata.sav

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

penampilan.apotek * kepuasan 98 100.0% 0 .0% 98 100.0%

keramahan.petugas * kepuasan 98 100.0% 0 .0% 98 100.0%

pelayanan.informasi.obat *
98 100.0% 0 .0% 98 100.0%
kepuasan

ketersediaan.obat * kepuasan 98 100.0% 0 .0% 98 100.0%

kecepatan.pelayanan *
98 100.0% 0 .0% 98 100.0%
kepuasan

penampilan.apotek * kepuasan

Crosstab

kepuasan

tidak puas puas Total

penampilan.apotek tidak baik Count 29 0 29

Expected Count 9.8 19.2 29.0

% within penampilan.apotek 100.0% .0% 100.0%

% within kepuasan 87.9% .0% 29.6%

% of Total 29.6% .0% 29.6%

baik Count 4 65 69

Expected Count 23.2 45.8 69.0

% within penampilan.apotek 5.8% 94.2% 100.0%

% within kepuasan 12.1% 100.0% 70.4%

% of Total 4.1% 66.3% 70.4%

Total Count 33 65 98

Expected Count 33.0 65.0 98.0

% within penampilan.apotek 33.7% 66.3% 100.0%

% within kepuasan 100.0% 100.0% 100.0%

 % of Total 33.7% 66.3% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 81.129a 1 .002

Continuity Correctionb 76.966 1 .000

Likelihood Ratio 94.668 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 80.301 1 .000

N of Valid Casesb 98

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 9.77.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

For cohort kepuasan = tidak

17.250 6.664 44.655
puas

N of Valid Cases 98

keramahan.petugas * kepuasan

Crosstab

kepuasan

tidak puas puas Total

keramahan.petugas tidak baik Count 24 0 24

Expected Count 8.1 15.9 24.0

% within keramahan.petugas 100.0% .0% 100.0%

% within kepuasan 72.7% .0% 24.5%

% of Total 24.5% .0% 24.5%

baik Count 9 65 74

Expected Count 24.9 49.1 74.0

 % within keramahan.petugas 12.2% 87.8% 100.0%

% within kepuasan 27.3% 100.0% 75.5%

% of Total 9.2% 66.3% 75.5%

Total Count 33 65 98

Expected Count 33.0 65.0 98.0

% within keramahan.petugas 33.7% 66.3% 100.0%

% within kepuasan 100.0% 100.0% 100.0%

% of Total 33.7% 66.3% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 62.604a 1 .001

Continuity Correctionb 58.733 1 .000

Likelihood Ratio 70.433 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 61.966 1 .000

N of Valid Casesb 98

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 8.08.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

For cohort kepuasan = tidak

8.222 4.457 15.167
puas

N of Valid Cases 98

pelayanan.informasi.obat * kepuasan

Crosstab

kepuasan

tidak puas puas Total

pelayanan.informasi.obat tidak baik Count 22 0 22

Expected Count 7.4 14.6 22.0

% within
100.0% .0% 100.0%
pelayanan.informasi.obat

% within kepuasan 66.7% .0% 22.4%

% of Total 22.4% .0% 22.4%

baik Count 11 65 76

Expected Count 25.6 50.4 76.0

% within
14.5% 85.5% 100.0%
pelayanan.informasi.obat

% within kepuasan 33.3% 100.0% 77.6%

% of Total 11.2% 66.3% 77.6%

Total Count 33 65 98

Expected Count 33.0 65.0 98.0

% within
33.7% 66.3% 100.0%
pelayanan.informasi.obat

% within kepuasan 100.0% 100.0% 100.0%

% of Total 33.7% 66.3% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 55.877a 1 .000

Continuity Correctionb 52.113 1 .000

Likelihood Ratio 62.366 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 55.307 1 .000

N of Valid Casesb 98

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 7.41.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

For cohort kepuasan = tidak
6.909 4.000 11.934
puas

N of Valid Cases 98

ketersediaan.obat * kepuasan

Crosstab

kepuasan

tidak puas puas Total

ketersediaan.obat tidak baik Count 23 0 23

Expected Count 7.7 15.3 23.0

% within ketersediaan.obat 100.0% .0% 100.0%

% within kepuasan 69.7% .0% 23.5%

% of Total 23.5% .0% 23.5%

baik Count 10 65 75

Expected Count 25.3 49.7 75.0

% within ketersediaan.obat 13.3% 86.7% 100.0%

% within kepuasan 30.3% 100.0% 76.5%

% of Total 10.2% 66.3% 76.5%

Total Count 33 65 98

Expected Count 33.0 65.0 98.0

% within ketersediaan.obat 33.7% 66.3% 100.0%

% within kepuasan 100.0% 100.0% 100.0%

% of Total 33.7% 66.3% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 59.196a 1 .001

Continuity Correctionb 55.379 1 .000

Likelihood Ratio 66.313 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 58.592 1 .000

N of Valid Casesb 98

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 7.74.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

For cohort kepuasan = tidak

7.500 4.212 13.355
puas

N of Valid Cases 98

kecepatan.pelayanan * kepuasan

Crosstab

kepuasan

tidak puas puas Total

kecepatan.pelayanan tidak baik Count 25 0 25

Expected Count 8.4 16.6 25.0

% within kecepatan.pelayanan 100.0% .0% 100.0%

% within kepuasan 75.8% .0% 25.5%

% of Total 25.5% .0% 25.5%

baik Count 8 65 73

Expected Count 24.6 48.4 73.0

% within kecepatan.pelayanan 11.0% 89.0% 100.0%

% within kepuasan 24.2% 100.0% 74.5%

% of Total 8.2% 66.3% 74.5%

Total Count 33 65 98

Expected Count 33.0 65.0 98.0

% within kecepatan.pelayanan 33.7% 66.3% 100.0%

% within kepuasan 100.0% 100.0% 100.0%

% of Total 33.7% 66.3% 100.0%

 Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 66.106a 1 .002

Continuity Correctionb 62.180 1 .000

Likelihood Ratio 74.748 1 .000

Fisher's Exact Test .000 .000

Linear-by-Linear Association 65.432 1 .000

N of Valid Casesb 98

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 8.42.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

For cohort kepuasan = tidak

9.125 4.745 17.547
puas

N of Valid Cases 98

Logistic Regression

Notes

Output Created 18-Nov-2018 11:02:14

Comments

Input Data C:\Users\7\Desktop\TESIS YATA\spss

yata.sav

Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data File 98

Missing Value Handling Definition of Missing User-defined missing values are treated as
missing
Syntax LOGISTIC REGRESSION VARIABLES
kepuasan
/METHOD=ENTER penampilan.apotek
keramahan.petugas
pelayanan.informasi.obat ketersediaan.obat
kecepatan.pelayanan
/CRITERIA=PIN(.05) POUT(.10)
ITERATE(20) CUT(.5).

Resources Processor Time 00:00:00.015

Elapsed Time 00:00:00.048

[DataSet0] C:\Users\7\Desktop\TESIS YATA\spss yata.sav

Case Processing Summary

Unweighted Casesa N Percent

Selected Cases Included in Analysis 98 100.0

Missing Cases 0 .0

Total 98 100.0

Unselected Cases 0 .0

Total 98 100.0

a. If weight is in effect, see classification table for the total number of cases.

Dependent Variable Encoding

Original Value Internal Value

tidak puas 0

puas 1

Block 0: Beginning Block

Classification Tablea,b

Predicted

Kepuasan
Percentage
Observed tidak puas Puas Correct
Step 0 kepuasan tidak puas 0 33 .0

puas 0 65 100.0

Overall Percentage 66.3

a. Constant is included in the model.

b. The cut value is .500

Variables in the Equation

B S.E. Wald Df Sig. Exp(B)

Step 0 Constant .678 .214 10.058 1 .002 1.970

Variables not in the Equation

Score Df Sig.

Step 0 Variables penampilan.apotek 81.129 1 .002

keramahan.petugas 62.604 1 .001

pelayanan.informasi.obat 55.877 1 .000

ketersediaan.obat 59.196 1 .001

kecepatan.pelayanan 66.106 1 .002

Overall Statistics 91.963 5 .002

Block 1: Method = Enter

Omnibus Tests of Model Coefficients

Chi-square df Sig.

Step 1 Step 125.214 5 .000

Block 125.214 5 .000

Model 125.214 5 .000

Model Summary

Cox & Snell R Nagelkerke R

Step -2 Log likelihood Square Square

1 .000a .721 1.000

a. Estimation terminated at iteration number 20 because maximum
iterations has been reached. Final solution cannot be found.

Classification Tablea

Predicted

kepuasan
Percentage
Observed tidak puas puas Correct

Step 1 kepuasan tidak puas 33 0 100.0

puas 0 65 100.0

Overall Percentage 100.0

a. The cut value is .500

Variables in the Equation

B S.E. Wald Df Sig. Exp(B)

Step 1a penampilan.apotek 1,890 7.228E3 .000 1 .026 5.437

keramahan.petugas 1,683 3.163E4 .000 1 .001 5.403

pelayanan.informasi.obat 1,824 1.233E5 .000 1 .002 6.195

ketersediaan.obat 1,890 1.219E5 .000 1 .001 6.618

kecepatan.pelayanan 1,543 2.713E4 .000 1 .023 5.233

Constant 57.230 9.884E3 .000 1 .995 .000

a. Variable(s) entered on step 1: penampilan.apotek, keramahan.petugas, pelayanan.informasi.obat, ketersediaan.obat,

kecepatan.pelayanan.