Kaitlyn Roberts

Introduction

I am fully employed at Alliance Lighting and simultaneously attending Durham College for Pre-Health Science
Program. I will be attending school full-time in the fall for Nursing.

Skills

 Strong work ethic and tenacity

 Reliable and flexible

 Sincerely positive, energetic attitude

 Clear communication skills; working towards becoming bilingual

 Experienced using Microsoft Office applications

Professional Experience

Dispatcher Alliance Lighting Contracting Services 2018- current

 Organizing projects for customers such as Winners

 Following up with contractors for updates

 Weekly reports

Special Moves Coordinator Hansen’s Forwarding 2014-2018

 Organizing vehicle tours such as “Chrysler’s Hometown Hockey Tour”

 Diligently responding to customer inquiries by phone, in person and via email

 Data entry, including creating quotes and booking orders

Customer Service Supervisor, Metro Beechwood 2011-2014

 Displayed excellent customer service skills through “positive language”
 Proven ability to mediate difficult situations

 Responsible for the balancing the Cash Office

 Administered coworkers breaks and audits

 Updated accounts and various databases

Volunteer Experience

Outreach Volunteer, Operation Come Home (OCH) 2009- 2010

 Distributed essentials to Ottawa’s homeless communities

 Educated youth on how OCH can help: contacting family, education, employment, medical assistance
 Interacted with youth through variety of activities, including game nights and family dinners
 Assisted in planning community fundraising events

Education

Canadian Red Cross 2014

Standard First Aid and CPR Level A

Algonquin College 2012-2013

Paralegal Diploma Program

University of Ottawa 2009-2011

Bachelor of Arts, Criminology Major

References

Patrick O’Reilly, Assistant Store Director

Metro Beechwood, Ottawa ON

2
(613) 744 – 6676

Moira Laing, Service Manager

Metro, Beechwood, Ottawa ON

(613) 744 – 6676

Luis Leonardes, Store Owner

Dutton Food Market, Dutton ON

(519) 762 – 2734