Amy Q Z Lee

 
1020 Aoloa Place #408A
Kailua, HI 96734
Cell: (510) 896-5694
alee31@my.hpu.edu

Summary
Compassionate and dedicated public health student. Enjoys working with community members, leaders, and
the public. Seeking an opportunity to manage cases and provide solutions for at-risk groups.
Skills
 Communication and presentation  Building trust and rapport
 Mac and PC proficiency  Strong writing and verbal skills
 Standards and procedures  Printing and affixing labels
 File and records maintenance  Sanitizing understanding
 HIPAA and confidentiality

Experience
Kalapawai Market and Deli May 2016 to Current
Barista and Cashier
Kailua, HI
 Memorized official and off-menu preparations to serve all customer beverage desires.
 Prepared more than 20+ drinks per shift with high accuracy and consistently strong customer
satisfaction.
 Addressed and resolved customer concerns by problem solving and communication to maintain
customer satisfaction
 Restocked counter and customer areas to maintain adequate items levels for expected needs.
 Listened to customer desires and needs to recommend optimal products.
 Protected customers by regularly cleaning and sanitizing work areas and equipment.
 Resolved customer disputes with tact and professionalism.
 Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
 Greeted guests with pleasant smile and superior customer service.
 Maintained highest standards of conduct and service to support company reputation.
Hawaii Pacific University September 2019 to May 2020
Study Abroad Assistant
Honolulu, HI
 Answered phone calls and asked appropriate questions to determine which staff member could be of
service.
 Created PowerPoint presentations used for Study Abroad workshops and classes.
 Entered data into Excel database and updated details, including student contacts and study abroad
information
 Scan documents
 Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
 Pleasantly welcomed students, answered phone calls and maintained front reception desk.
 Coordinated project materials, including managing physical and digital files, monitoring spreadsheets
and updating reports.
  Improved office efficiency, managing student correspondence
Kailua Animal Clinic January 2016 to May 2016
Receptionist
Kailua, HI
 Manage front desk
 Answer phone calls, check patients in, process payments and transactions
 Stock and price products
 Make sure customers and animals are well taken care of

Windward YMCA September 2015 to December 2015

 Leader with insuring children are safe, having fun and doing their homework.
Albany YMCA January 2015
 Leader responsible for camp groups on off-site excursions to local parks, community pools, amusement
and recreational facilities.
Education and Training
Tilden Preparatory High School 2014
High School Diploma
University of Hawai'i- Windward Community College 2018
AA Degree
Hawai'i Pacific University
Bachelor of Science: Public Health
Hawaii Pacific University Expected in August 2021
Master of Science: Public Health
Honolulu, HI
References
 Eric Dobrinski- Manager Kalapawai Market (4years) 808-262-4359
 Melissa Matsubara- Study Abroad Director (7 months) 808-544-9326
 Dr. Bob Pantell- Kapiolani Hospital CPS Department (5months) 415-308-8771
 Anaeliz Colon- Professor at Hawaii Pacific University (3years) (401) 480-7365
Websites, Portfolios, Profiles
 https://hpuamylee.weebly.com/
Certifications
Collaborative Institutional Training Initiatives (CITI Program)