Professional Documents
Culture Documents
NSB is not issuing credit cards. But we suggest improving the Ready Cash card with credit card facilities.
In Sri Lanka it’s looking little tuff to obtain a credit for the middle class peoples. And they also are being
far from these issues. To bring them on the way NSB can issue credit card for them.
ICT solutions:
Sometime peoples are afraid to bring their jewels out. And also may be they don’t have enough time
and transport facility. So we suggesting to NSB to use banking executives in this service.
Suggestions:
ICT solutions:
Customer can make an appointment through online or over the phone to the head office of NSB.
The system finds the nearest branch and inform to the branch. The branch officers will confirm
the appointment and pass the message to the head office through the network. Then the head
office will send the details of appointment to the customer.
Fastest and reliable network connection will make the process efficiently. And the
collaborative system will make the data transfer efficiently.
After the cash deposited system will inform the customer through the email or sms notification.
Banking executives will use PDA’s to connect with the system from the customer’s place.
Customer can check the status of the process through the online.
When we walk through the housing loan section we’ll find there too much of desks the customer has to
pass. And it look little complex in the customer point of view. To make the customer feel good, we’ll
suggest to the NSB to serve the customer at one desk.
ICT solutions:
ICT solutions:
After customer came to NSB and apply for the loan, if he successfully completed the 1 st stage of
the process NSB will provide login facility for the customer.
The customer can create an user account on the NSB website and look the status of his loan
process.
Every day the system must update the status through batch processing.
If any documents needed or if the NSB want more clarification NSB will inform to the customer
through e-mail or sms notifications.
And customer can able to provide sufficient documents through e-mail or through the user
account.
If any additional payment, like stamp duty, customer able to make the payment through the
online using credit cards or making an order using his/her serving accounts.
Customer can make appointment with the NSB to visit for more information & clarifications
through the online.
The system will collaborate with all the peoples and departments which are interacting with the
housing loan process.
NSB need to conduct training sessions for the customers and other peoples who interacting with this
process to make the system successful.
Suggestions
Customer makes a request through phone to Bank.
The bank agents will come to customer place and give banking services.
The agents do the services via online with the bank.
The agent can introduce new schemes that bank has introduced.
ICT solutions
Customer can make a request through online or over the phone to the NSB.
The bank agents can work PDA or laptops when they meet the customers.
Customer can check the status at real time.
More reliable and secure service.