Kent

Kent County Council
2015-16 Actuals and

2016-17 Estimates
Comparison Group:
(s) Kent
(d) Essex
(u) West Sussex
(x) Hampshire
(a) Gloucestershire
(z) Northamptonshire
(g) Worcestershire
(n) Warwickshire
(w) Suffolk
(f) Lancashire
(m) East Sussex
(t) Staffordshire
(e) Nottinghamshire
(k) Hertfordshire
(h) Derbyshire
(r) Norfolk
Libraries_Profile Page 1 28/03/2017

FOREWORD
I am pleased to be able to present the sixth edition

of the CIPFAstats Comparative Profile for Public
Library Servic
These profiles provide a comprehensive analysis of

public libraries data covering all the major topics
collected in the CIPFAstats Public Libraries
collection.
This means that there should be something for

everyone interested in the running of public library
services.
The analysis is simple and non-judgemental. You will not find any
quartiles, traffic lights or subjective commentary. Instead the report seeks
to visualise the data and to enable readers to draw their own conclusions.
The "Executive Report" acts as a high level summary, but is also designed
as an introduction to the whole report. Most readers will find reading
through these pages helpful as an introduction to the style and logic of the
more detailed pages.
The reports will aid everyone interested in public library services to ask
informed questions and come up with informed proposals for how the
services should be delivered in the future.
We hope you find this report interesting and helpful. If you have any
comments, suggestions or queries then CIPFA would be delighted to hear
from you (please see appendix 5 for contact details).
Kind regards,
Ian Watson
Lancashire County Council
Chair of the CIPFA Public Library Statistics Working Party

INTRODUCTION
The aim of the profile is to provide management information for decision makers involved in
providing the libraries service. Due to the wide range of topics covered, the report will have a
broad appeal and should be of interest to members, librarians and officers.
This profile compares your authority's library service figures from the 2016 CIPFAstats collection
with the group of authorities specified on the title page.
This is the fifth year of the profile, CIPFA would greatly appreciate your feedback and
suggestions on how we can make the profiles more interesting and useful.
INDEX
Executive Summary Page 4
Section A - Libraries & Library Users Page 7
Section B - Resourcing Page 15
Section C - Workload Page 25
Section D - Stock Page 31
Section E - Performance Page 41
Appendices Page 45
Approach to missing data
• 93% of UK Library Authorities provided data for the 2016 CIPFAstats Public Library Statistics. Authorities who did not
provide data are excluded from these comparisions completely.
• In a small number of cases authorities have provided totals (e.g. for costs), but not a complete breakdown. In such
cases the breakdown has been estimated by techniques such as apportionment or comparison to previous years' figures.
• In a small number of cases authorities have not provided other pieces of information. Where CIPFA felt this value was
important an estimation has been made. In no cases does this estimated data constitute more than 15% of the data
used in a comparision.
• Should any authority not be fully happy with estimates provided for their authority we will be very happy to produce a
new report for them using new data supplied by that authority.
• If you have any queries about our approach please do not hesitate to contact us: libraries@cipfa.org

EXECUTIVE SUMMARY
Comparing Kent with 15 Other Library Authorities
This summary provides an overview of the key indicators from the main report along with a few points of current interest,
showing how your authority's library service compares against other authorities.
Unless specified otherwise all data relates to 2015-16 Actuals.
A: Libraries and Library Users
120 Number of Libraries (31/03/16) • The chart on the left compares the number of
libraries your authority has with the other
100 authorities in the comparison. Kent has 110
libraries (the bar highlighted in black) compared
80 to an average of 52 libraries (as shown by the
horizontal line). Each pale bar represents one of
60 the authorities in the comparator group.
40
• Kent has one of the highest numbers of libraries
20 within the group giving an indication of the scale
of the library service.
0
s d f e x r t w k h z u a m g n
For more information about this type of chart
please see appendix 1.
1,800 Population (000's)
1,600
• Population is an important figure in this report as
1,400
we use it as a denominator to adjust for the size
1,200 of the authority (see next chart).
1,000
800 • Kent is the largest of the 16 authorities compared
600 here (in terms of population).
400
200
0
s d x f k r t u e h w z a g n m
200 Number of Active Borrowers per 1,000

population • The number of active borrowers per 1,000
population is a key indication of how well the
library service engages with the public.
150
• Kent is in the bottom quartile suggesting that the

100 library service does not engage as well with the
population when compared to the other
authorities.
50
Please see appendix 1 for further details on
quartiles.
0
d e r g x u k h m f z w s a n t

B: Resourcing
£16,000 Total Revenue Expenditure per 1,000

population • Total revenue expenditure per 1,000 population is
£14,000 a key cost indicator. Figures in the graph
£12,000 opposite are 2015-16 actuals.
£10,000
• Kent comes out as being at the higher end of the
£8,000 comparison, which suggests that it should
£6,000 compare its costs to other authorities to see if
there are any ways it could learn from their
£4,000
approaches.
£2,000
£0
g k s d m e f t x r w n h u a z
Total Revenue Expenditure per 1,000 population: Time Series

£18,000
£16,000
£14,000
£12,000
£10,000
£8,000
£6,000
£4,000
£2,000
£0
2012-13 2013-14 2014-15 2015-16 2016-17
(Estimates)
Kent Average
• The line chart plots the total revenue expenditure per 1,000 population over the last four years and shows the
estimated figure for 2016-17. The population figure used for all years is the mid-year 2016 figure, so the changes in
value relate to changes in expenditure only.
• For most authorities a drop can be seen in the 2016-17 estimates.
Volunteer hours as a % of volunteer hours

25.0%
plus employee hours
• One well publicised approach that library
authorities are taking is using volunteers.
20.0%
15.0%
• Kent had 6.1% of 'worked hours' provided by
volunteers in 2015-16 compared to an average of
10.0%
7.2%.
5.0%
0.0%
w z d g u a s f r m t x k n e h

C: Workload
6,000 Physical Visits for Library Purposes per 1,000 • The number of visits per 1,000 population is a
population strong indicator of workload faced by the
5,000 authority.
4,000 • It is also another measure of engagement and

offers a more complete picture as it will include
3,000 other reasons for visiting the library as well as
borrowing.
2,000
1,000
0
g r w x d f t u e z s a m k h n
6,000 Total Book Issues per 1,000 population

• This chart compares another core library activity,
5,000 providing an indicator for both workload and the
demand placed on the library book stock.
4,000
3,000
2,000
1,000
0
r g x u f w k e m h d s n t z a
D: Stock
1,600 Total Book Stock per 1,000 population
• This chart compares the overall book stock level

1,400
of the library service.
1,200
1,000
800
600
400
200
0
w r g x e d h f n t s m a u k z
E: Performance
90% Percentage supplied within 7 days
80% • Kent successfully supplied 48% of book requests

within 7 days of request. This was at the low end
70%
of the authorities compared.
60%
50%
40%
30%
20%
10%
0%
z t u w k e g n m r h x d s a f

SECTION A: LIBRARIES AND LIBRARY USERS
• This section compares the information on numbers of libraries,

opening hours, library users, visits and electronic access.
9 Total Service Points per 100,000 population

8
0
e s f w r h t d a z m u x g k n
(See page 8 for details)
Section Contents
Page 8 A1: Service Points
Number of service points

Busiest service points
Page 10 A2: Population Density
Comparisons for static & mobile libraries

% authorities without mobile libraries
Page 11 A3: Opening Hours
Distribution of opening hours

Opening hours at busiest service points
Page 12 A4: Library Users
Number of active borrows

Number of housebound readers
Number of visits
Electronic counters
Visits to website
Page 14 A5: Electronic Workstations
Number of terminals
Number of hours available & recorded
Public wi-fi access

A1: Service Points
at 31 March 2016
Number / 100k pop Average

Mobile Libraries 11 0.7 0.4
Static Service Points 99 6.5 5.3
Total Service Points 110 7.2 5.5
Authority Average
Population 1,524,700 913,113
120 Total Service Points
100
80
60
40
20
0
s d f e x r t w k h z u a m g n
9 Total Service Points per 100,000 population
8
7
6
5
4
3
2
1
0
e s f w r h t d a z m u x g k n
Source: CIPFA Public Library Statistics 2016 - Cells 1 to 45, ONS Population Estimates Mid 2016
Busiest Service Points

2015-16 Actuals
Busiest Service Point (Issues): Tunbridge Wells Busiest Service Point (Visits): Margate
Authority Average Authority Average

Issues per annum 190,585 338,373 Visits per annum 390,237 461,257
1,200,000 Issues per annum 1,400,000 Visits per annum
1,000,000 1,200,000
1,000,000
800,000
800,000
600,000
600,000
400,000
400,000
200,000 200,000
0 0
r g d h u e x n k f m s w t a z r g h x d f s w u a t m e n k z
Source: CIPFA Public Library Statistics 2016 - Cells 48 & 49 Source: CIPFA Public Library Statistics 2016 - Cells 50 & 51

A1: Service Points (continued)
2015-16 Actuals
Library Opening/Closures
Authority /100,000 pop Avg

Libraries closed 0 0.0 0.56
Libraries Opened 0 0.0 0.00
Net Library openings 0 0.0 -0.56
8.00 Libraries Permentanly closed 1.00 Libraries Opened
7.00
0.80
6.00
5.00 0.60
4.00
3.00 0.40
2.00
0.20
1.00
0.00 0.00
k m f z x w u t s r n h g e d a z x w u t s r n m k h g f e d a
Source: CIPFA Public Library Statistics 2016 - Cell 46 Source: CIPFA Public Library Statistics 2016 - Cell 47
0.00 Net Openings/Closures
-1.00
-2.00
-3.00
-4.00
-5.00
-6.00
-7.00
-8.00
z x w u t s r n h g e d a m f k

A2: Population Density
2015-16 Actuals
Population Density and Number of Service Points

• In urban areas of high population density a small number of service points will be able to provide service to a large
population. In rural areas more service points will be required to enable the population to have easy access.
• The scatter plots below compare these two factors. For all UK library authorities it can be seen that as population density
increases (on the horizontal axis), the number of libraries per 100,000 population tends to be lower.
• As these charts are strongly effected by outliers, values for population density are capped at 120 and service points per
100,000 population capped at 18.0 and 3.0 for static service points and mobile libraries respectively.
Authority Median
Population Density 4.3 3.3
Static Service Points

8.0
Comparator Group Kent
7.0
Static Service Points per 100,000
6.0
5.0
4.0
population
3.0
2.0
1.0
0.0
0 1 2 3 4 5 6 7 8
Population Density
Mobile Libraries
1.2
Comparator Group Kent
1.0
Mobile Libraries per 100,000
0.8
0.6
population
0.4
0.2
0.0
0 1 2 3 4 5 6 7 8
Population Density
Mobile Libraries
6.3%
Number / 100k pop Average
Mobile Libraries 11 0.7 0.4
Mobile libraries per 100,000 population

1.2
1.0
93.8%
0.8
0.6
0.4
0.2 % Authorities with no mobile libraries
0.0 % Authorities with mobile libraries

r t s d n f w e a x z h u m g k

A3: Opening Hours
2015-16 Actuals
Service Points
Statutory Non-Statutory Total / 100,000 population % in Each Band
y
y
y
ge
ge
rit
ge
ge
ge
rit
rit
rit
rit
era
Hours Open
tho
era
tho
tho
tho
tho
era
era
era
Av
Au
Av
Au
Au
Au
Au
Av
Av
Av
All Libraries: < 10 1 1 0 0 1 1 0.1 0.1 0.9% 1.7%
Mobile: <10 0 0 0 0 0 0 0.1 0.0 0.0% 0.0%
Mobile: >10 11 4 0 0 11 4 0.7 0.4 10.0% 7.6%
Static: 10-14 6 3 0 0 6 3 0.4 0.3 5.5% 4.6%
Static: 15-19 13 5 0 0 13 5 0.9 0.0 11.8% 7.6%
Static: 20-24 12 6 0 1 12 6 0.8 0.6 10.9% 10.7%
Static: 25-29 9 5 0 0 9 5 0.6 0.6 8.2% 9.8%
Static: 30-34 4 5 0 0 4 6 0.3 0.6 3.6% 10.6%
Static: 35-39 4 6 0 0 4 6 0.3 0.6 3.6% 12.4%
Static: 40-44 24 6 0 0 24 6 1.6 0.6 21.8% 10.4%
Static: 45-49 4 4 0 0 4 4 0.3 0.4 3.6% 7.7%
Static: 50-54 7 5 0 0 7 5 0.5 0.5 6.4% 10.3%
Static: 55-59 13 3 0 0 13 3 0.9 0.3 11.8% 4.8%
Static: >60 2 1 0 0 2 1 0.1 0.1 1.8% 1.9%
Total 110 52 0 1 110 53 7.3 5.1
25% Percentage of libraries in each opening hours band

Kent Comparator Group
20%
15%
10%
5%
0%
All Mobile: Mobile 10-14 15-19 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 >60
Libraries <10 Libraries
< 10 >10 Weekly Opening Hours
Source: CIPFA Public Library Statistics 2016 - Cells 1 to 45

Opening Hours - Busiest Service Points
Busiest Service Point (Issues): Tunbridge Wells Busiest Service Point (Visits): Margate
Opening Hours at the Opening Hours at the

100 100
Busiest Service (Issues) Busiest Service (Visits)
80 80
60 60
40 40
20 20
0 0
z f g r w x s d u h e n a t m k z f g r x w d u t h s e n a m k
Kent 61.0 Average: 60.3 Kent 55.0 Average: 60.1


A4: Library Users
2015-16 Actuals
Number /1,000 pop Average
Active Borrowers 166,930 109 131

Housebound Readers 2,608 1.7 1.4
200 Number of Active Borrowers 10 Number of Housebound Readers
150 8
6
100
4
50
2
0 0
d e r g x u k h m f z w s a n t
n h s a w f r g z e d u x m k t
Source: CIPFA Public Library Statistics 2016 - Cells 122 & 123
Physical Visits for Library Purposes
6,000 Physical Visits for Library Purposes
5,000
4,000
3,000
2,000
1,000
0
g r w x d f t u e z s a m k h n
Physical Visits Number per 1,000 pop Average

2011-12 6,873,288 4,551 4,592
2012-13 6,227,896 4,247 4,288
2013-14 6,046,853 4,085 4,150
2014-15 5,579,190 3,736 3,946
2015-16 5,268,891 3,456 3,684
Physical Visits per 1,000 population

5,000
4,500
4,000
3,500
3,000
2,500
2,000
1,500
1,000
500
0
2011-12 2012-13 2013-14 2014-15 2015-16
Kent Average
Source: CIPFA Public Library Statistics 2016 - Cell 124

A4: Library Users (continued)
2015-16 Actuals
Authority Average Number per 1,000 pop Average

S.P. with Electronic Counters 64% 85% Visits to Website 792,176 520 1,887
Percentage of Service Points with 8,000 Visits to Website per 1,000 population
Electronic Counters
100% 7,000
6,000
80%
5,000
60%
4,000
40% 3,000
2,000
20%
1,000
0% 0
t k z u h w m g d x r f e a s n r n u d w k e f t z g m s a h x
Website Visits Number per 1,000 pop Average

2011-12 773,240 512 1,092
2012-13 889,456 607 1,516
2013-14 933,546 631 1,742
2014-15 646,321 433 1,799
2015-16 792,176 520 1,887
Website Visits per 1,000 population

2,000
1,800
1,600
1,400
1,200
1,000
800
600
400
200
0
2011-12 2012-13 2013-14 2014-15 2015-16
Kent Average
Source: CIPFA Public Library Statistics 2016 - Cell 128 and equivalent for previous years

A5: Electronic Workstations
2015-16 Actuals
Number per 100,000 pop Average Number per 1,000 pop Average
Terminals 682 44.7 51.7 Hours Available 1,464,290 960 1,117
Number of Devices per 100,000 Number of Hours Available per 1,000

100 population 3,500
population
3,000
80
2,500
60 2,000
1,500
40
1,000
20
500
0 0
g f r e m t h d w k z s a u n x g f r t w z e h s m k a d n u x
Number per 1,000 pop Average Authority Average

Hrs Recorded 516,558 339 373 Service Points with Wi-Fi Access 90% 91%
Number of Hours Recorded per 1,000 Percentage of Service Points with Public
1,000 population Wi-Fi Access
100%
800 80%
600 60%
400 40%
200 20%
0 0%
g f r m w t s e a h u d n k x z k a z u h x f e m w g s d t r n

SECTION B: RESOURCING
• This section examines levels of expenditure, staffing and the use

of volunteers.
£16,000 Total Revenue Expenditure per 1,000 population
£14,000
£12,000
£10,000
£8,000
£6,000
£4,000
£2,000
£0
Section Contents
Page 16 B1: Financial Information (Actuals)
Net expenditure, revenue expenditure & income

Revenue expenditure breakdown
Revenue income breakdown
Page 20 B2: Cost Indicators
Various cost indicators
Page 21 B3: Financial Information (Estimates)
Net expenditure, revenue expenditure & income

% expenditure on staff and materials
Page 22 B4: Staffing
Staff per 100k population

Professional & other paid staff
Staff costs per employee
Page 24 B5: Volunteers
Analysis of numbers and hours

B1: Financial Information (Actuals)
2015-16 Actuals £ per 1,000 pop Average
Revenue Expenditure 21,442,137 14,063 11,575

Revenue Income 1,058,555 694 1,039
Net Expenditure 20,383,582 13,369 10,536
graphs shown per 1,000 population £20,000 Total Revenue Expenditure
£15,000
£10,000
£20,000 Net Expenditure

£5,000
£15,000 £0
£10,000
Total Revenue Income
£0
£5,000
-£1,000
£0
g k s d f m e t x r n h w a u z -£2,000
-£3,000
-£4,000
a f t h s n u z k x d e r m w g
Source: CIPFA Public Library Statistics 2016 - Cells 157, 167 & 168
Revenue Expenditure £ per 1,000 pop Average
2012-13 18,466,431 12,592 13,225

2013-14 18,010,486 12,168 12,838
2014-15 22,928,967 15,353 12,251
2015-16 21,442,137 14,063 11,005
2016-17 (Estimates) 20,547,000 13,476 10,698
Revenue Expenditure per 1,000 population: Time Series
£18,000
£16,000
£14,000
£12,000
£10,000
£8,000
£6,000
£4,000
£2,000
£0
2012-13 2013-14 2014-15 2015-16 2016-17
(Estimates)
Kent Average

Revenue Expenditure (2015-16 Actuals) £ per 1,000 pop Average
Employees 9,655,534 6,333 5,964

Premises 3,321,323 2,178 1,921
Total Materials 1,824,550 1,197 1,263
Computing Costs 657,255 431 412
Other Supplies & Services 933,696 612 589
Transport 275,704 181 152
Third Party Payments 23,897 16 38
Support Service Costs 4,750,177 3,115 1,235
Total Revenue Expenditure 21,442,137 14,063 11,575

graphs show expenditure per 1,000 population
£8,000 Employees £14,000 Premises
£7,000 £12,000
£6,000
£10,000
£5,000
£8,000
£4,000
£6,000
£3,000
£2,000 £4,000
£1,000 £2,000
£0 £0
k u e m w s r x f d g n h t a z g s d e k r t m x f w h a z n u
£2,000 Total Materials £3,000 Computing Costs
£2,500
£1,500
£2,000
£1,000 £1,500
£1,000
£500
£500
£0 £0
k r m h g x f d u z s w n t e a d t s k r m a e g n f w u x z h
£2,500 Other Supplies & Services £500 Transport
£2,000 £400
£1,500 £300
£1,000 £200
£500 £100
£0 £0
m t x e h r s w g f k z n u d a t n d s r g e x u k m h z w a f
£350 Third Party Payments £3,500 Support Service Costs
£300 £3,000
£250 £2,500
£200 £2,000
£150 £1,500
£100 £1,000
£50 £500
£0 £0
e z a s f d x w u t r n m k h g s f n a k d x e h w t m r z u g

Revenue Income (2015-16 Actuals) £ per 1,000 pop Average
Overdue Charges 166,987 110 135

Hire of Audio & Visual Materials 122,188 80 115
Specific Grants 31,103 20 184
Receipts from the Public 297,957 195 240
Corporate Income 251,885 165 180
Other Income 188,435 124 185
Reservation Fees 12,359 8 32
Lettings 93,419 61 61
Electronic Revenue 0 0 40
Provision to other LAs 82,657 54 52
Total Revenue Income 1,058,555 694 1,039
graphs shown per 1,000 population
£300 Overdue Charges £400 Hire of Audio & Visual Materials
£250
£300
£200
£150 £200
£100
£100
£50
£0 £0
k u w r x a z d e s n t f m h g r x m k u z h w s a f e g t d n
£2,500 Specific Grants £500 Receipts from the Public
£2,000 £400
£1,500 £300
£1,000 £200
£500 £100
£0 £0
g w e t d k m z s x f a h u r n r h g a z u f n d w s e t k m x
£1,000 Corporate Income £600 Other Income
£800 £500
£400
£600
£300
£400
£200
£200
£100
£0 £0
w e g m n s r z u t x k f h d a m d n x k t f r z e w s u h g a

Total Other Income (2015-16 Actuals) £ per 1,000 pop Average
Reservation Fees 12,359 8 32

Lettings 93,419 61 61
Electronic Revenue 0 0 40
Provision to other LAs 82,657 54 52
Total Other Income 188,435 124 185
£600 Other Income
£500
£400
£300
£200
£100
£0
m d n x k t f r z e w s u h g a
£70 Reservation Fees £140 Electronic Revenue
£60 £120
£50 £100
£40 £80
£30 £60
£20 £40
£10 £20
£0 £0
x r u m f h n k t z w e d g s a k m n d f z h u t x w s r g e a
£150 Lettings £400 Provision to other LAs
£300
£100
£200
£50
£100
£0 £0
t x e w r s z g m a u f h k d n d m n s a u z x w t r k h g f e
Source: CIPFA Public Library Statistics 2016 - Cells 159, 160, 162 & 164

B2: Cost Indicators
£p Average £p Average
Average Cost per Book £6.72 £6.39 Cost per Visitor £4.07 £3.09
• Average cost per book acquisition. • Revenue expenditure divided by visitor number.
Average Cost per Acquisition (Books) Cost per Visitor

£10 £5
£8 £4
£6 £3
£4 £2
£2 £1
£0 £0
g u z n m s x t h f e r k d w a g k s m n d e h f t x a r w u z
Source: CIPFA Public Library Statistics 2016 - Source: CIPFA Public Library Statistics 2016 -
Sum of Cells 133 to 137 divided by Cell 71 Cell 157 divided by Cell 124
% Average % Average
% Employee Expenditure 45% 56% % Material Expenditure 9% 12%
100% Employee Expenditure as a % of Revenue 25% Material Expenditure as a % of Revenue

Expenditure Expenditure
80% 20%
60% 15%
40% 10%
20% 5%
0% 0%
g u z w h n r e x m k a f t s d g z h u r x n m w f k t d s a e
Cell 131 as a percentage of Cell 157 Cell 151 as a percentage of Cell 157
• Cost per Available Hour

% Average £p Average
% Support Services 22% 12% Cost per Available Hour £14.64 £11.73
35% Support Service Costs as a % of Revenue £20 Cost per Available Hour
Expenditure
30%
25% £15
20%
£10
15%
10%
£5
5%
0% £0
g a n s f k d x h e w t m z r u g x d k s m n e u a h t w r f z
Cell 156 as a percentage of Cell 157 Cell 157 divided by Cell 53

B3: Financial Information (2016-17 Estimates)
Net Expenditure £ per 1,000 pop Average
Employees 9,359,500 6,139 5,865

Premises 3,386,200 2,221 1,311
Supplies & Services - Materials 1,527,100 1,002 1,340
Other Expenditure 6,274,200 4,115 2,269
Revenue Expenditure 20,547,000 13,476 10,698
Revenue Income (1,095,800) (719) (1,553)
Net Expenditure 19,451,200 12,757 9,144
£15,000 Total Revenue Expenditure
£10,000
£16,000 Net Expenditure
£14,000 £5,000
£12,000
£10,000 £0
g k s d m e x r t n w f h u a z
£8,000
£6,000 Total Revenue Income

£12,000
£4,000 £10,000
£2,000 £8,000
£0 £6,000
g k s d m x e t r n f w h u a z
£4,000
£2,000
£0
g e w m r x z d u k n t s h f a
Source: CIPFA Public Library Statistics 2016 - Cell 170 to 174
2016-17 Estimates % Average 2016-17 Estimates % Average
% Employee Expenditure 46% 56% % Material Expenditure 7% 13%
100% Employee Expenditure as a % of Revenue 25% Material Expenditure as a % of Revenue

Expenditure Expenditure
80% 20%
60% 15%
40% 10%
20% 5%
0% 0%
g u z h w e n r f m a k x s t d g z x r h u w f t m k n e d s a
Cell 170 as a percentage of Cell 174 Cell 172 as a percentage of Cell 174

B4: Staffing
at 31 March 2016
FTE per 100,000 pop Average
Professional Staff 57.6 3.8 3.3

All Other Staff 318.4 20.9 21.0
Total Staff 376.0 24.7 24.4
6 Professional Staff per 100,000

population
5
50 Total Staff per 100,000 population 2
40 1
0
30 x r u t f h s z e n m k g w a d
20
35 Other Paid Staff per 100,000 population

10
30
0
x f k u e s r w n z m t h d a g 25
20
15
10
5
0
x f k w u e s n z m r d t h a g
This tree diagram analyses professional and other staff as a percentage of total staff.
Your authority's value is followed by the average value in italics.
Professional Staff
15.3% 13.7%
Total Staff
All Other Paid Staff

84.7% 86.3%

B4: Staffing (continued)
£ Average
Employee Costs per Employee 25,680 25,075

0.5 Employees per 1,000 population
Employees per 1,000 population 0.25 0.24
Employee Costs per 1,000 population 6,333 5,964 0.4
0.3
£35,000 Employee Costs per Employee

0.2
£30,000
0.1
£25,000
0.0
£20,000 x f k u e s r w n z m t h d a g
£15,000
£8,000 Employee Costs per 1,000 population
£10,000
£5,000
£6,000
£0
g d m e k w h s u r a t n f z x
£4,000
Source: CIPFA Public Library Statistics 2016 - £2,000

Cell 131 divided by Cell 97
£0
k u e m w s r x f d g n h t a z
All Staff FTE per 1,000 pop Average

2011-12 420.4 0.29 0.29
2012-13 424.9 0.29 0.28
2013-14 400.9 0.27 0.27
2014-15 388.5 0.26 0.26
2015-16 376.0 0.25 0.24
Employees per 1,000 population: Time Series

0.30
0.29
0.28
0.27
0.26
0.25
0.24
0.23
0.22
0.21
2011-12 2012-13 2013-14 2014-15 2015-16
Kent Average

B5: Volunteers
2015-16 Actuals
Number of Volunteers Number Average

1,500
Volunteers 1,097 698
Volunteer Hours 39,895 27,716
1,000
Average Hours per Volunteer 36.4 39.6
500 Number of Hours per Volunteer

80
60
0
d w s u k r z x f a t g m e h n
40
80,000 Number of Volunteer Hours
20
60,000
0
x f w g n z d t s u e m a h k r
40,000
20,000

0
w d x s z u f k r g t a m e n h
• The section below uses 1,625 hours as the annual hours worked by a full-time member of staff.
• We use this to compare hours provided by paid staff and volunteers.
• The two charts below compare the volunteers to the total of paid staff and volunteers.
FTE Average % Average

% Hours worked by volunteers 6.1% 7.2% Volunteers as % headcount 74.5% 73.0%
Volunteer hours as a % of volunteer hours Number of volunteers as a % of volunteer

25.0% plus employee hours 100%
headcount plus employee headcount
20.0% 80%
15.0% 60%
10.0% 40%
5.0% 20%
0.0% 0%
w z d g u a s f r m t x k n e h w z d u a r g m k s t n f h e x
Source: CIPFA Public Library Statistics 2016 - Cells 98 & 99 Source: CIPFA Public Library Statistics 2016 - Cells 98 & 99
Number of Volunteers: Time Series

Volunteers Number Average 1,400
2011-12 1,082 437 1,200

2012-13 1,095 637
1,000
2013-14 1,295 706
800
2014-15 1,252 798
2015-16 1,097 698 600
400
Source: CIPFA Public Library Statistics 2016 -
200
Cell 98 and equivalent for previous years
0
2011-12 2012-13 2013-14 2014-15 2015-16
Kent Average

SECTION C: WORKLOAD
• This section examines issues and stock turn for books and other
items along with requests, enquiries and loans.
6,000 Total Book Issues per 1,000 population
5,000
4,000
3,000
2,000
1,000
0
r g x u f w k e m h d s n t z a
Section Contents
Page 26 C1: Book Issues
Split by children/adult and fiction/non-fiction
Page 27 C2: Stock Turn
Page 28 C3: Audio, Visual, Electronic & Other Issues
Split by various categories
Page 30 C4: Request Service
Total and online
Page 30 C5: Enquiries
Total and online
Page 30 C6: Inter-Library Loans
Supplied and received

C1: Book Issues
2015-16 Actuals
Number /1,000 pop Average 2,500 Adult Fiction Issues
Adult Fiction 1,957,662 1,284 1,578

2,000
Adult Non-Fiction 817,806 536 699
Children's Fiction 1,688,567 1,107 1,183 1,500
Children's Non-Fiction 241,807 159 175

1,000
Total Book Issues 4,705,842 3,086 3,636
500

0
r g u f w x m e t h n d z s k a
1,400 Adult Non-Fiction Issues
1,200
6,000 Total Book Issues 1,000
800
5,000
600
4,000 400
200
3,000
0
g r u x f k d w h e n s m a t z
2,000
1,000
2,000 Children's Fiction Issues
0
r g x u f w k e m h d s n t z a 1,500
1,000
500
Breakdown of issues (percentage). Your authority's 0

value is followed by the average value in italics. x k r u m e w s a g z f n d h t
Adult Fiction
350 Children's Non-Fiction Issues
41.6% 43.4%
300
Adult Non-Fiction
250
Book 17.4% 19.2%
200
Issues
Children's Fiction 150
35.9% 32.5%
100
Children's Non-Fiction 50
5.1% 4.8%
0
r x e w u g h k a s d m z f n t

C2: Stock Turn
2015-16 Actuals
Number Average
Adult Fiction 4.3 5.2

Adult Non-Fiction 2.4 2.5
8.0 Adult Fiction Stock Turn
Children's Fiction 4.2 4.9
Children's Non-Fiction 2.1 2.5
6.0
Total Book Issues 3.6 4.0
4.0
• Number of books issued divided by the book stock
(i.e. the average number of times each book was issued
during the year). 2.0
0.0
u r g z f x m a k h t d s n w e
5.0 Adult Non-Fiction Stock Turn
4.0
6.0 Total Book Issue Stock Turn 3.0
5.0 2.0
1.0
4.0
0.0
3.0 u r f x k s e g h t d z n m w a
2.0
8.0 Children's Fiction Stock Turn
1.0
6.0
0.0
u r k f x z m g h s a n t d e w
4.0
2.0
0.0
k u r z a m x n g h f s w d t e
5.0 Children's Non-Fiction Stock Turn
4.0
3.0
2.0
1.0
0.0
r u k x m a f h g z n s d e t w
Source: CIPFA Public Library Statistics 2016 - Cells 100 to 104 divided by Cells 58 to 62 respectively

C3: Audio, Visual, Electronic & Other Issues
2015-16 Actuals
Number /1,000 pop Avg
Sound Recordings
Music 22,311 14.6 16.6
Adult Talking Books 123,373 80.9 82.0
Children's Talking Books 20,940 13.7 18.6
Video & DVDs 74,558 48.9 62.1
Multimedia & Open Learning Packs 3,253 2.1 4.6
Electronic Products
eBooks 108,038 70.9 92.7
eAudio 36,445 23.9 19.7
eAudiovisuals 0 0.0 0.0
Total Audio Visual Issues 388,918 255.1 296.2
graph shown per 1,000 population
600 Total Audio, Visual, Electronic & Other Issues
500
400
300
200
100
0
r x u h w k f e d s m a t n g z
This tree diagram analyses Audio, Visual, Electronic & Other Issues.
Music
5.7% 5.6%
Adult Talking Books
31.7% 27.7%
Children's Talking Books
5.4% 6.3%
Videos & DVDs
Audio, Visual, 19.2% 21.0%

Electronic Multimedia & Open Learning Packs
& Other Issues
0.8% 1.5%
eBooks
27.8% 31.3%
eAudio
9.4% 6.6%
eAudiovisuals
0.0% 0.0%

C3: Audio, Visual, Electronic & Other Issues (continued)
35 Music Issues 140 Adult Talking Book Issues
30 120
25 100
20 80
15 60
10 40
5 20
0 0
f r n x u d k w s h t m g a e z x u r h m e k w s f t d n g z a
70 Children's Talking Book Issues 200 Video & DVD Issues
60
50 150
40
100
30
20 50
10
0 0
r u k x t m h a e s g f w d z n r x w h f d m a u s k g z e n t
25 Multimedia & Open Learning Pack Issues 200 eBook Issues
20
150
15
100
10
50
5
0 0
t u k w h r a s e z x f g d n m r x u e h k w a t d s f n g m z
40 eAudio Issues 1.4 eAudiovisual Issues
30
20
10
0 0.0
x a w k r s f u h m z d n e g t z x w u t s r n m k h g f e d a

C4: Request Service
2015-16 Actuals
Requests 495,865 325 244 Online Requests 252,734 166 121
700 Number of Requests for Specific Items 500 Number of Online Requests
600
400
500
400 300
300 200
200
100
100
0 0
w d s r u a x f h k m e g n t z w d k s x u r n g m f h t a e z
C5: Enquiries
2015-16 Actuals
Enquiries 437,350 287 401 Online Enquiries 17,200 11.3 9.3
800 Number of Enquiries 25 Number of Online Enquiries
700
20
600
500 15
400
300 10
200
5
100
0 0
m e d k r x n h g w f s a t u z w d e g s k a f t u x h m n r z
C6: Inter-Library Loans

2015-16 Actuals
Loans Supplied 924 0.6 1.3 Loans Received 1,218 0.80 1.83
10.0 Supplied 10.00 Received
8.0 8.00
6.0 6.00
4.0 4.00
2.0 2.00
0.0 0.00
n x f r k w h u t s m d a e z g f n x r m d h k w s a t u e z g

SECTION D: STOCK
• This section examines issues and stock turn for books and other
items along with requests, enquiries and loans.
Book Stock at 31 March 2016

(Stock per 1,000 population) Adult Fiction
400
300
200
100
Children's Non-Fiction 0 Adult Non-Fiction
Avg Kent
Children's Fiction
Section Contents
Page 32 D1: Book Stock
Page 34 D2: Audio, Visual, Electronic & Other Stock
Page 37 D3: Book Acquisitions
Page 38 D4: Audio, Visual, Electronic & Other Acquisitions
Page 39 D5: All Acquisitions (Books & Audio Visual)
Trendline
Page 40 D6: Lending Stock Replenishment Rate
Overall replenishment rate

D1: Book Stock
Summary
Book Stock at 31 March 2016
Adult Fiction
350
300
250
200
150
100
50
Children's Non-Fiction 0 Adult Non-Fiction
Children's Fiction Avg Kent
• Books per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total book stock.
Reference Books
7.9% 6.5% Adult Fiction
34.6% 33.5%
Adult Non-Fiction
25.6% 30.8%
Book Stock Lending Stock
86.2% 85.0% Children's Fiction
30.9% 27.3%
Children's Non-Fiction
9.0% 8.4%
Reserve Stock
6.0% 8.5%

D1: Book Stock (continued)
140 Reference Book Stock
120
at 31 March 2016
100
No. /1,000 pop Avg
80
Reference Books 119,795 79 70
60
Lending Stock
40
Adult Fiction 451,900 296 309
20
Adult Non-Fiction 334,810 220 284
0
Children's Fiction 403,437 265 252 r f g u n x z s m d k t h w e a
Children's Non-Fiction 117,247 77 77

500 Adult Fiction Stock
Reserve Stock 90,332 59 93
Total Book Stock 1,517,521 995 1,085 400
300
200
100
0
w e r f n g x m t h d s u k z a
1,600 Total Book Stock
1,400 400 Children's Fiction Stock
1,200
300
1,000
800 200
600
400 100
200
0
0 e x w d t s r f m g u n h a k z
w r g x e d h f n t s m a u k z
600 Adult Non-Fiction Stock
500
400
300
200
100
0
g w x a r d k h n m e u f s z t
250 Children's Non-Fiction Stock

250 Reserve Stock
200
200
150
150
100
100
50
50
0
w e d g x s t h r z n a m u f k
0
r h a f x t d u w n s m e g z k

D2: Audio, Visual, Electronic & Other Stock
Stock at 31 March 2016
Reference
30
Reserve 25 Music
20
15
eAudiovisuals 10 Adult/Talking Books
5
0
eAudio Children's/Talking Books
eBooks Video & DVD
Multimedia & Open Learning

Packs Avg Kent
• Stock per 1,000 population, see next page for detail.
This tree diagram analyses each type of stock as a percentage of total audio visual stock.
For Reference Music

0.4% 0.2% 13.8% 16.8%
Adult Talking Books
34.5% 25.1%
6.7% 5.4%
Videos & DVDs
Electronic & Lending Stock Multimedia & Open Learning Packs
Other Stock 88.3% 97.8% 1.2% 1.7%
eBooks
7.8% 22.3%
eAudio
2.2% 2.5%
eAudiovisuals
Reserve Stock 0.0% 0.0%
11.3% 2.1%

D2: Audio, Visual, Electronic & Other Stock (continued)
at 31 March 2016
Number per 1,000 pop Avg
For Reference 506 0.3 0.2

Lending Stock 0.3 0.2
Sound - Music 16,364 10.7 17.3
Sound - Adult Talking Books 40,852 26.8 25.8
Sound - Children's Talking Books 7,984 5.2 5.6
Video & DVDs 40,055 26.3 26.9
Multimedia & Open Learning Packs 1,383 0.9 1.8
Electronic - eBooks 9,246 6.1 22.9
Electronic - eAudio 2,646 1.7 2.6
Electronic - eAudiovisuals 0 0.0 0.0
Reserve Stock 15,193 10.0 2.2
Total Audio Visual Stock 134,229 88.0 105.3
graph shown per 1,000 population
350 Total Audio Visual Stock
300
250
200
150
100
50
0
m n x r h u w f d s e z t k a g

D2: Audio, Visual, Electronic & Other Stock (continued)
1.5 Reference Stock Music Stock

150
1.0 100
0.5 50
0.0 0
h k s r d a w u t m z x n g f e n u f x w m t d s r k g a h e z
Adult Talking Book Stock Children's Talking Book Stock

40 15
30
10
20
5
10
0 0
x m n u d h r s z f e t g k w a t h r u e x m k s g a f d z w n
50 Video & DVD Stock 8 Multimedia & Open Learning Packs
40
6
30
4
20
10 2
0 0
d e w x h m z r f s g u n a k t r x u k w d f e z t s a g n m h
250 eBooks 8 eAudio
200
6
150
4
100
2
50
0 0
m h n w a x r f u k e s z g d t t a k x n w e h z r u f s m d g
1.0 eAudiovisuals 15 Reserve Stock
0.8
10
0.6
0.4
5
0.2
0.0 0
z x w u t s r n m k h g f e d a s t u x r a z m g n w k h f e d

D3: Book Acquisitions
2015-16 Actuals graphs shown per 1,000 population
100 Adult Fiction Acquisitions
Number per 1,000 pop Average

80
Reference Books 1,996 1.3 1.5
60
Lending Stock
Adult Fiction 86,806 56.9 56.5 40
Adult Non-Fiction 36,713 24.1 24.9 20
Children's Fiction 60,350 39.6 39.9
0
Children's Non-Fiction 7,820 5.1 6.5 r f m k h n s w x g d t u z a e
Total Book Acquisitions 193,685 127.0 129.3
60 Adult Non-Fiction Acquisitions
50
40
200 Total Book Acquisitions
30
20
150
10
0
100 k r h u x g f s n e w t d a z m
50 60 Children's Fiction Acquisitions
50
0 40
r k f x h w s g m n d u t e z a
30
20
10
0
r x w f k h e m d s t n g u a z
6 Reference Book Acquisitions 20 Children's Non-Fiction Acquisitions

5
15
4
3 10
2
1 5
0
g n u k h s m w x e r t z d a f 0
w r h e k x d f n g s z u a t m
This tree diagram analyses each type of stock as a percentage of total book acquisitions.
Reference Books Adult Fiction

1.0% 1.1% 45.3% 44.2%
Adult Non-Fiction
Book Acquisitions Lending Stock 19.2% 19.5%
99.0% 98.9% Children's Fiction
31.5% 31.2%
Children's Non-Fiction
4.1% 5.1%

D4: Audio, Visual, Electronic & Other Acquisitions
2015-16 Actuals
0.30 Reference Acquisitions
0.25
0.20
Number per 1,000 pop Avg
0.15
For Reference 8 0.0 0.0
0.10
Lending Stock
0.05
Sound - Music 1,458 1.0 0.5
0.00
Sound - Adult Talking Books 3,002 2.0 2.5 r s k z x w u t n m h g f e d a
Sound - Children's Talking Books 388 0.3 0.4
2 Music Acquisitions
Video & DVDs 5,582 3.7 3.9
Multimedia & Open Learning Packs 9 0.0 0.0
eBooks 3,729 2.4 11.7 1
eAudio 697 0.5 1.0

eAudiovisuals 0 0.0 0.0 1
Total Audio Visual Acquisitions 14,873 9.8 20.1

0
180 Total Audio Visual Acquisitions w x r s k u m d n g f z t h e a
160 Adult Talking Book Acquisitions

5
140
120 4
100 3
80
2
60
40 1
20
0
0 z x u t k h m e d r n s f w a g
m z r h w x u k s d a e t g n f
2.0 Children's Talking Book Acquisitions
1.5
200 eBook Acquisitions
1.0
150
0.5
100
0.0
50 r t u h k m e f z s w g d x n a
0 10 Video & DVD Acquisitions

m w z x h r a u s k n f t e d g
5.0 eAudio & eAudiovisual Acquisitions

6
4.0 4
3.0 2
2.0 0
h r z m x w g s d a k u e f n t
1.0
0.0 0.3 Multimedia & Open Learning Packs

m z h w f e d k x s r u n a t g
0.2
0.2
0.1
0.1
0.0
u k r t w f d x s n e z m h g a

D4: Audio, Visual, Electronic & Other Acquisitions (continued)
This tree diagram analyses each type of stock as a percentage of total audio visual acquisitions. Your authority's
value is followed by the average value in italics.
For Reference Music

0.1% 0.1% 9.8% 2.5%
Adult Talking Books
20.2% 12.5%
2.6% 2.1%
Videos & DVDs
Electronic & Lending Stock Multimedia & Open Learning Packs
Other Acquisitions 99.9% 99.9% 0.1% 0.2%
eBooks
25.1% 58.2%
eAudio
4.7% 4.9%
eAudiovisuals
0.0% 0.0%
D5: All Acquisitions (Books and Audio Visual)
Acquisitions Number per 1,000 pop Average

2011-12 207,019 141 173
2012-13 233,722 158 176
2013-14 398,289 267 262
2014-15 214,907 142 154
2015-16 208,558 137 148
Acquisitions per 1,000 population: Time Series
300
250
200
150
100
50
0
2011-12 2012-13 2013-14 2014-15 2015-16
Kent Average

D6: Lending Stock Replenishment Rate
Lending Stock Years Average • Time taken in years to replenish the lending stock on
Replenishment Rate 6.9 7.3 open access or available on loan at 2015-16 rate.
12 Lending Stock Replenishment Rate
10
0
e g a w d n t z x s u h f r k m
Source: CIPFA Public Library Statistics 2016 - (Cell 62 + Cell 81) / (Cell 70 + Cell 93)

SECTION E: PERFORMANCE
• The CIPFAstats Public Library Statistics primarily collect cost and

quantity figures. Here we analyse the performance data included,
in particular the results of the lastest PLUS surveys*.
100% Choice of Books is 'Very Good' or 'Good'
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
z x w u t s r n m k h g f e d a
Section Contents
Page 42 E1: Requests
% supplied in 7, 15 and 30 days
Page 43 E2: Adults Public Library Users Survey (PLUS)
Satisfaction Measures
Page 44 E3: Childrens Public Library Users Survey (PLUS)
Satisfaction Measures
Outcome Measures
*Public Library Users Survey (PLUS)
This PLUS data is the feedback from the individuals who makes use of library services. It contains the views of children,
young people and adults from diverse neighbourhoods who have been surveyed on a variety of topics including books,
homework and computers. Examples of the way the PLUS data is used includes, for example, demographic profiling to
determine demand amongst key groups for services.
If you would like to learn more about PLUS please contact research@cipfa.org

E1: Requests
2015-16 Actuals
Percentage Supplied Authority Average
within 7 days 48% 63%


80%
70%
60%
50%
40%
30%
20%
10%
0%
z t u w k e g n m r h x d s a f
80%
60%
40%
20%
0%
z w g x n t e u m k r f d a s h
80%
60%
40%
20%
0%
z w x g n e s t u m r a f k h d

E2: Public Library User Survey (PLUS)
Over 16
Survey Year: 2015-16 Authority Average

Proportion who view their library opening hours as 'very good' or 'good' na na
Proportion who view their library as 'very good' or 'good' na na
Proportion who find the choice of books as 'very good' or 'good' na na
Library Opening Hours are 'Very Good' or 'Good'

100%
80%
60%
40%
20%
0%
Library is 'Very Good' or 'Good'

100%
80%
60%
40%
20%
0%
Choice of Books is 'Very Good' or 'Good'

100%
80%
60%
40%
20%
0%

E3: Public Library User Survey (PLUS)
Under 16
Survey Year: 2013-14 Authority Average

Who think the library is ‘good’ (average score out of 10) .. 9.1
Over 16 who think the library is 'good'

10.0
8.0
6.0
4.0
2.0
0.0
x w u s r n m k g f e a t h d z

APPENDICES
• Information to help you get the most out of the report.
APPENDIX 1 - Comparative Bar Charts Page 46

The report makes a great deal of use of one simple type of chart that is used by many organisations
including the consultants McKinsey & Co. to display data simpy and effectively. This section provides a
detailed overview of the chart and instructions on how to read the charts to get the most out of them.
APPENDIX 2 - Background Information Page 49

This appendix provides comparisons for educational achievement, deprivation, area, population and
population density as all these can have in impact on libraries planning.
APPENDIX 3 - Financial Information Page 51

This appendix provides more detailed tables of the financial data analysed in section B.
APPENDIX 4 - Other CIPFA Libraries Services Page 53

Links to other services that CIPFA provides for library authorities.
APPENDIX 5 - Contact Us! Page 53

Let us know what you think and how we can make the profile more useful.

APPENDIX 1 - Comparative Bar Charts
Comparative bar charts
This type of chart is the backbone of our report. It enables us to display the data for the entire group efficiently, displays
clearly to readers where their authority sits compared to the group and provides key information about the range of
values being compared.
While we hope these charts will be intuitive to many readers, some readers will benefit from a little more information. In
this appendix we clarify how these charts work and present techniques for getting the most out of the them.
Example 1: Anatomy of a comparative bar chart
This chart displays fictional user satisfaction data for 25 authorities. Each bar represents an individual authority and the
bar for the reader's authority highlights in black.
The values for the authorities are displayed in order starting at the highest value at the left of the chart and dropping to
the lowest at the right of the chart.
In this example, the black bar highlights on the left of the chart, showing that the authority is performing strongly (has a
high value) for this indicator when compared to the other 24 authorities.
The horizontal black line is the average value for the group. In this example it can literally 'be seen' that the authorities
user satisfaction is clearly above average as the black bar is taller than the height of the average line.
The y-axis shows the scale and enables readers to judge the values of individual authorities and the average. While
readers natually cannot read exact values off the chart, your authority's own value and the group average will be
displayed near the chart, often with the associated raw data.
• group average
• comparator authority
• your authority
Example 2: Comparative bar charts for reports with small numbers of authorities
This example displays fictional income data for 12 authorities.
Authorities can request copies of this report using any grouping of authorities that they wish (e.g. small regional
groupings, nearest neighbours or family groupings, core cities up to the whole of Britain).
For small groupings of authorities (19 or less) we display letters under the charts and provide a key in the report to
enable readers to identify each of their comparator authorities individually.
• letters enable readers to

identify specific authorities

Example 3: Zero values and unavailable data
Zero values: In some cases the value for any authority might be zero, in this case the value 'displays' as a bar of zero
height (i.e. no bar) on the right of the distribution (which follows the pattern of lowest values to the right of the chart).
Unavailable data: In other cases there may not be data available, either because the data were not supplied, or because
the data supplied have been rejected. These are displayed by missing bars on the left of the chart.
Averages: Zero values are included in the average as they are genuine values for authorities. The average however
excludes unavailable data.
This chart shows fictional agency staff costs for 12 authorities. The four missing bars can potentially cause confusion,
however it will quickly become second nature to readers.
In this chart, authorities q, f and a have no spend on agency staff, i.e. they have not used agency staff and therefore
their values are genuinely zero. However the use by authority h is unknown and has been excluded from the analysis
(represented by the gap on the left of the chart). The chart average is based on only 11 authorities as authority h is
excluded.
Example 4: Comparisons with large numbers of authorities
When a large number of authorities are displayed the individual bars get so small that they start to merge. The value for
your authority should still be clearly visible as the black bar. While individual bars cannot be seen, this does not detract
from the readers ability to compare their value to the group, or learn about overall range of values.
This chart shows fictional overhead costs for 150 authorities. By looking at the shape of the graph and position of the
black bar and average line the following information can be observed.
• The black bar authority has a very low figure, being less than a third of the group average.
• Data were not available for around 10% of the authorities (gap on left of the chart).
• 5% of the authorities report either zero or miniscule costs (gap on right of the chart).
• There is great variation in these costs, as the distribution slopes smoothly from left to right showing that there is no
'typical' value for this cost.

Examples 5-8: Example distributions and help in interpreting them
The distributions of values shown on the charts can vary greatly. Here we show some examples to help readers
understand how the distributions can vary. In each case we will keep the black bar authority's value the same and the
group average the same, however the shape of the graph and distribution of the groups values are varied to give quite
different pictures of the example authority's costs.
• This chart shows a very common distribution (which a • This chart shows a straight sloping distribution.
statistician would appropriately call the 'normal' • There is no consistency between authorities and no such
distribution). thing as a typical value.
• While there is a wide range of values (20-100) the • In this particular case the highlighted authority is above
majority of authorities are in a much tighter range (about average, but not signficantly so.
half are between 50 and 70).
• In this particular case the highlighted authority has one
of the highest costs.
• This chart shows little variation between authorities. • This distribution is quite rare, the chart clearly displays
two distinct groupings of authorities.
• In this particular case the highlighted authority is clearly
the most expensive per 1,000 population. • In this case interpreting the highlighted authorities value
is difficult and it is important to investigate the reasons
behind this variation.
Quartiles
We finish this introduction with a quick note about quartiles.
Quartiles are a popular simple way to examine distributions of
cost or performance data.
Quartiles are produced by splitting the distribution into four
quarters, as presented on the right.
Mathmatically the word quartile refers to the boundaries
between the quarters (called the lower quartile, median and
upper quartile).
In business & management the word quartile is more often
used to refer to the quarters themselves. "Top quartile" is used
to desribe the best quarter (e.g. highest performance) while
"bottom quartile" refers to the worse (e.g. high cost or low
performance).
It is common approach to view "being in the top quartile" as a
benchmark to be achieved, and "being in the bottom quartile"
as a sign of problems.
We do not show quartiles in this report, as this approach can be
viewed as simplistic, and it does not fit in with the purpose of
the report, which is to inform rather than judge. The reader
should however compare the top and bottom charts and note
how easy it is to quarter the distribution with the mind's eye.

APPENDIX 2 - Background Information
Educational Attainment
Average
Educational Attainment 57.3% 58.1%
70% Percentage of pupils achieving 5 A*-C grades

including English & Maths
60%
50%
40%
30%
20%
10%
0%
k n a g u x f d s e m t h r w z
Source: CIPFA Children's Services Actuals Statistics 2013-14 - Column 316
Deprivation
Average
Index of Deprivation 17.7 16.5
25 Indices of Deprivation
20
15
10
0
f m e r h s z g t w d n a u k x
• The higher the index, the more deprived the authority is.
Source: CLG Indices of Deprivation 2010

Population
Average
Population 1,524,700 913,113
1,800,000 Population
1,600,000
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
s d x f k r t u e h w z a g n m
Source: ONS Mid 2015 Population Estimates
Area
Average
Area (hectares) 354,486 275,617
600,000 Area (hectares)
500,000
400,000
300,000
200,000
100,000
0
r w x s d f a t h z e u n g m k
Source: ONS Area 2015
Population Density
Median
Population Density 4.3 3.3
8 Population Density
0
k s u d f e x g t m h z n a w r

APPENDIX 3 - Financial Information
For Kent County Council
Financial Information 2015-16 (Actuals)

Employees 9,655,534 6,333 5,964
Premises 3,321,323 2,178 1,921
Supplies & Services
Books & Pamphlets
- Reference 39,823 26 34
- Adult Fiction 596,704 391 392
- Adult Non-Fiction 336,724 221 192
- Children's Fiction 273,825 180 170
- Children's Non-Fiction 54,931 36 37
Newspapers, Periodicals & Magazines 71,575 47 65
Sound Recordings1 137,210 90 114
2
DVDs, CD-ROMs, Software & Multimedia 67,231 44 63
3
Electronic & Online Products 236,912 155 180
Other Acquisitions 0 0 11
Bookbinding 9,616 6 5
Total Materials 1,824,550 1,197 1,263
Computing Costs 657,255 431 412
Other Supplies & Services 933,696 612 589
Transport 275,704 181 152
Third Party Payments 23,897 16 38
Support Service Costs 4,750,177 3,115 1,235
Revenue Income £ per 1,000 pop Average

Overdue Charges (166,987) (110) (135)
Reservation Fees (12,359) (8) (32)
Lettings (93,419) (61) (61)
Hire of Audio & Visual Materials (122,188) (80) (115)
Electronic Revenue 0 0 (40)
Specific Grants (31,103) (20) (184)
Provision of Library Services to other Local Authorities (82,657) (54) (52)
Miscellaneous - receipts from the public (297,957) (195) (240)
Miscellaneous - corporate income (251,885) (165) (180)
Total Revenue Income (1,058,555) (694) (1,039)
Net Expenditure (excluding Capital Charges) 20,383,582 13,369 10,536

Capital Charges 2,438,280 1,599 760
Total Net Expenditure (including Capital Charges) 22,821,862 14,968 11,296
Total Capital Expenditure 489,227 321 380
1
Includes Music, Adult Talking Books and Children's Talking Books (Cells 139 to 141)
2
Includes DVDs, Multimedia & Open Learning Packs and CD-ROMs & Software (Cells 142 & 143)
3
Includes eBooks, eAudio, eAudiovisual, Subscriptions and Online / Electronic Products (Cells 144 to Cell 148)

Financial Information 2016-17 (Estimates)

Employees 9,359,500 6,139 5,865
Premises 3,386,200 2,221 1,311
Supplies & Services - Materials 1,527,100 1,002 1,340
Other Expenditure 6,274,200 4,115 2,269
Revenue Income (1,095,800) (719) (1,553)
Net Expenditure (excluding Capital Charges) 19,451,200 12,757 9,232
Capital Charges 2,438,280 1,599 884
Total Net Expenditure (including Capital Charges) 21,889,480 14,357 10,116

APPENDIX 4 - Other CIPFA Libraries Services
• CIPFA Public Library Statistics
CIPFA are the leading independent source of data about local government services, undertaking more
than 30 surveys annually. We have been collecting data relating to public libraries for more than fifty
years. The data collected represents the most comprehensive source of information relating to
measuring the performance of public library authorities in the UK.
A working group of local authority practitioners and central government representatives meet bi-annually
to help shape the direction of the questionnaire and data that is collected to ensure that it is continually
adapted to remain relevant in an ever-changing environment.
Datasets provide financial and non-financial information for local government managers engaged in
comparative analysis and performance measurement. Subscribers to www.cipfastats.net have access to
our historical archive of downloadable data in addition to a range of interactive and visual tools to help
with further analysis.
www.cipfastats.net/leisure/publiclibrary
• CIPFA Public Library User Survey (PLUS)
CIPFA have been developing and supporting a range of library survey tools, enabling authorities to
collect feedback from users of their services, since 1995. This began with the launch of PLUS in 1995,
which was followed by Children's PLUS in 1997, ePLUS in 2001 and the Home Delivery Survey in 2005.
Indicators from PLUS were adopted by the Audit Commission and the Department for Transport, Local
Government and the Regions (DTLR now DCLG) for the collection of a number of Best Value Performance
Indicators (BVPIs). It was also adopted by the Department for Culture, Media and Sport (DCMS) for
their Public Library Service Standards (PLSS) and Public Library Impact Measures (PLIMs).
New from July 2012: The 2012 Adult PLUS survey has now been updated and includes new questions on
transport, use of computers and living arrangements. The questionnaire and manual of guidance can be
accessed by subscribers from www.cipfasocialresearch.net/subscribersarea, which will also include
details on how CIPFA can help you to deliver your survey and make best use of the results.
www.cipfasocialresearch.net
APPENDIX 5 - Contact Us!
We hope you have found the profile interesting and informative.
This is the sixth year of the profile and we aim for this to be a user-led product that improves year-on-
year.
Please help us improve the next round by contacting us with your thoughts and suggestions!
libraries@cipfa.org
We will also be happy to answer any queries you have regarding the profiles.

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Kent County Council

2015-16 Actuals and

Libraries_Profile Page 1 28/03/2017

I am pleased to be able to present the sixth edition

These profiles provide a comprehensive analysis of

This means that there should be something for

Libraries_Profile Page 2 28/03/2017

Section A - Libraries & Library Users Page 7

Section B - Resourcing Page 15

Section C - Workload Page 25

Section D - Stock Page 31

Section E - Performance Page 41

Approach to missing data

Libraries_Profile Page 3 28/03/2017

A: Libraries and Library Users

1,800 Population (000's)

200 Number of Active Borrowers per 1,000

• Kent is in the bottom quartile suggesting that the

Libraries_Profile Page 4 28/03/2017

£16,000 Total Revenue Expenditure per 1,000

Total Revenue Expenditure per 1,000 population: Time Series

• For most authorities a drop can be seen in the 2016-17 estimates.

Volunteer hours as a % of volunteer hours

Libraries_Profile Page 5 28/03/2017

4,000 • It is also another measure of engagement and

6,000 Total Book Issues per 1,000 population

1,600 Total Book Stock per 1,000 population

• This chart compares the overall book stock level

90% Percentage supplied within 7 days

80% • Kent successfully supplied 48% of book requests

Libraries_Profile Page 6 28/03/2017

• This section compares the information on numbers of libraries,

9 Total Service Points per 100,000 population

(See page 8 for details)

Number of service points

Page 10 A2: Population Density

Comparisons for static & mobile libraries

Page 11 A3: Opening Hours

Distribution of opening hours

Page 12 A4: Library Users

Number of active borrows

Page 14 A5: Electronic Workstations

Libraries_Profile Page 7 28/03/2017

Number / 100k pop Average

Total Service Points 110 7.2 5.5

120 Total Service Points

9 Total Service Points per 100,000 population

Busiest Service Points

Authority Average Authority Average

1,200,000 Issues per annum 1,400,000 Visits per annum

Libraries_Profile Page 8 28/03/2017

Authority /100,000 pop Avg

8.00 Libraries Permentanly closed 1.00 Libraries Opened

0.00 Net Openings/Closures

Libraries_Profile Page 9 28/03/2017

Population Density and Number of Service Points

Static Service Points

Mobile libraries per 100,000 population

0.2 % Authorities with no mobile libraries

0.0 % Authorities with mobile libraries

Libraries_Profile Page 10 28/03/2017

Total 110 52 0 1 110 53 7.3 5.1

25% Percentage of libraries in each opening hours band

Source: CIPFA Public Library Statistics 2016 - Cells 1 to 45