H P D PeirisPulle

Student Date

 Acknowledgement
I’m very much obliged to many people who helped me in accomplishing my research
project work and producing this report.

Firstly I wish to express my heartfelt thanks to the director of studies at IPM, course
coordinator for CCHRM batch as well as other staff members of IPM and staff of the
IPM library for their kindness.

I sincerely thank to Ms. Lakmmalee Liyanage, the HR manager of ABC (Pvt) Ltd. Who
gave me lot of information’s to undertake this research project. And also I wish to
express my thanks to all my friends who worked with me in ABC [pvt] Ltd to gave me
lot of valuable information’s to did this research project.

My friends who met during CCHRM course, Mr. Chamina, Mr. indika, for their immense
support sharing their ideas and knowledge, providing data and frothier vital
encouragement.

Last but not the least, my beloved father, mother and sister and also my friends who
always stood my behind gave me encouragement, provided facilities to complete this
research project.

And to god, who made all things possible.

The product of this project would not be possible without all of them.

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  Executive Summary

Purpose of doing this project is to develop what we learn in class room. In

this research project I want to know the satisfaction level of the employee’s in the ABC
[pvt] Ltd Ekala Factory. I have made a questionnaire for them & asked to answer that
question. And also I will interview few of them working in the organization for further
clarifications.

I wish to arrange the questionnaire by 25 questions and distribute that to 25

employees. In that questionnaire I will mention sanitary conditions, facilities provided by
the employer, his or her contribution to the organization, entertainment etc.

By providing this kind of a questionnaire I hope they will gave right answers. Because
they will not express all the grievance in the interview. I’m not familiar for them so they
will not express them self in front of a unknown person. So I wish questionnaire is the
correct method to use in this project.

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  INTRODUCTION
 Background of the
Organization Products or
services & Customers or
market Segment

ABC Company is a leading Balloon manufacturing company in Sri

Lanka. They develop their product for local market as well as for foreign market.
Customer could buy their products in any Super market Chain in Sri Lanka.

And also ABC Company develops their products for Export

market as well. For Euro market, United Kingdom, India, Australia and also for Maldives
as well. These Products are exporting under different logos. As a example UK & EURO
market will only accept FSC Certified Products. FSC is kind of a Green Concept. And
For You should pass TESCO Certified. ABC [Pvt] Ltd has all those Certifications and
annually they updating it. And also ABC Company has HACCP Certification &
Nutrosoyamine Free Certificate as well.

Like that ABC Company had wide range of a market share in Sri
Lanka. Because ABC company Balloons are fully secured & Environment friendly
products in Sri Lanka.

And also they had the best prices in the local market and also
export market. Because of the quality of the product and the certificates they have for
their product. Children are the important market base in balloon market so it’s important
to give them a product which free of effect. ABC [pvt] Ltd is hosting that responsibility
in a very good manner.

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  Organization Structure

ABC [pvt] Ltd was established in 1998 as a Balloon Manufacturing

Company. Late in 2003 ABC Company joined to XYZ Group. XYZ Group has 4
Companies including ABC Company.

There are 113 employees working in the ABC Company excluding staff
members. General Manager, Factory Manager, Marketing Manager, Production Manager,
Assistant Manager Human resources & Head of purchasing is the main management in
ABC [pvt] Ltd.

Total Structure of this organization can be display in a chart,

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 GENERAL MANAGER

Factory Marketing Assistant

Manager Manager Manager HR

Producti Head Purchasi Marketing team HR Executives

on ng
Of Coordinator, sales reps,
Manager Manager
IT Assistant sales reps

Head of HR Assistant
Supervisor
Trainee HR Officer
Head of Supervisor PLANT

Head of Supervisor QC &

PRINTING
Head of Supervisor PACKING

Store Keeper

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  OBJECTIVES
OF THE STUDY

Although ABC [pvt] Ltd produce quality products, employees

are not comfortable with their organization. They are not happy about benefits what they
received from the organization. So lots of conflicts happening among employees as well
as with the Organization

So my objective is to find out the reasons for job

dissatisfaction in the ABC [pvt] Ltd, Ekala factory & explain that through my research
project. By doing that I expect they will clear all those barriers to Organizational
Development & continue smooth functioning of the Organization.

To continue this process I wish to apply what I’m studied in

the Certificate Course in Human Resources Management & my personal experience.

Most important part of this project is to gather information

about practical situation of class room knowledge. Because there is big gap between class
room studies and practical situation. So it’s very important to get use all those
information’s in the right time.

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  REVIEW OF THE LITERATURE

In this research project I want to find out the reasons for job
dissatisfaction in the ABC [pvt] Ltd. So I made the questionnaire arranging more of
questions regarding the reasons what could occur Employee dissatisfaction.

 Salary & other benefits

 Work place safety
 Less training
 Working environment
 Working time
 Supervising staff
 Working conditions

This kind of a reason could help employee

dissatisfaction. It’s responsibility of the HR people to minimize these problems. They
could apply motivational theories such as,

 Create a motivating environment

 Provide fair rewards
 Give recognition
 Reinforce relationship among employees
 Job enlargement-Expanding the content of the job
to including new responsibilities
 Job enrichment-given more benefits to the employee
to perform their duties easily
 Have a dream\ vision
 Select people who are highly motivated an set as
example

These kinds of a thing can do to motivate the

employees.

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  ANALYSIS

As mention in the above statement I made a questionnaire (will there under Appendix) to
help this research project. Created 25 questions and gave it to 25 employees in the
organization. This is how they answered the questions.

Very Very
agreed Agreed Disagreed Disagreed Total

1 10 15 25

2 7 17 1 0 25

3 3 16 6 25

4 4 18 1 2 25

5 4 20 0 1 25

6 8 14 1 2 25

7 8 11 2 4 25

8 6 17 2 25

9 2 9 5 9 25

10 2 6 10 7 25

11 1 10 6 8 25

12 1 19 4 1 25

13 7 14 1 3 25

14 1 8 11 5 25

15 5 11 4 5 25

16 3 18 1 3 25

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 17 0 1 23 1 25

18 0 15 6 4 25

19 1 15 1 8 25

20 1 11 7 6 25

21 1 9 12 3 25

22 0 22 1 2 25

23 1 21 1 2 25

24 1 7 7 10 25

25 1 6 10 8 25

In this table you could see some highlighted questions like 10, 14, 17, 21,
24 and 25. In 14th & 17th questions I asked about entertainment event which organized by
the employer. You could see employees are happy about the entertainment events
organized by the organization. In that interview also every employee noted that specially.

In the 21st question I asked about workplace safety of the employee,

employees are not happy with that also. Especially in night shifts they notice that there is
no care of person to report.

In the 24th and 25th questions I asked about promotions and salary levels of
the employees, employees are not happy with how the promotions given them. And they
notice that lots of favoration in this company.

But as a total questionnaire they gave positive answers for it. 65% of the
employees gave positive answers for questions and only 35% they gave negative answers
for it. This can display in pie chart like this,

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 Answers for Questionnaire

Strongly Agreed
Agreed
Strongly Disagreed
Disagreed

In their 13% of them Strongly agreed for overall questions, 53% of them Agreed for
overall questions, Only 18% of them Strongly disagreed it, 16% of them Disagreed for
overall questions.

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  FINDINGS (KEY ISSUES)

Although overall answers are positive some of the highlighted are there like safety,
motivation, training and development, salary and other benefits and working
conditions are not in the enough level in this organization.

Suggestions for develop safety:

Accident is always a cost to the organization so it’s very important to prevent accident at
workplace and create safe environment in the organization. Following steps are
preventive actions which could help for it.

01. Education-get people to think safety

Create safety awareness (training programs)
Safety slogans and posters
02. Skill Training-Incorporate accident prevention in learning process
Provide skills required to handle dangerous machinery
03. Engineering-Utilize engineering methods to prevent accidents through equipment &
design of the job
04. Protection-Providing of protective equipment such as safety shoes, gloves hard hats,
safety glasses etc.

Suggestions for motivations:

Motivation always help employer to drive Employee towards their goals. There are
some key objectives of doing motivation such as,
01. To energize people towards identified goals, results or
outcomes.
02. To enable people to achieve more than ave rage or
acceptable performance levels.
03. To realize the higher potential of individuals.

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But motivating the employees is not easy task. Because,

People do things for their reasons

You cannot motivate people by force-you have to act in a

manner for them to get motivated.

Likewise there has to be an individual process for every once. It’s easy to identify who
needs to motivate. There are some indicators which can indentify there are people who
need to be motivated. Such as,

1. Increase labour turn over

2. Late attendance & absenteeism
3. Drop in productivity
4. Drop in quality of work out put
5. Interpersonal conflicts
6. Industrial disputes

Likewise many of indicators help to identify it. In the ABC [pvt] Ltd there are lots of
interpersonal conflicts, higher level of labour turn ove r and also drop in quality &
productivity could see remarkably.

So there is some employees who need to be motivated. This can do by many ways but
they have to understand that same theory will not applicable for every once. Because
motivating factors are different from one employee to another. There is some common
factors could help to motivate the employee. Such as,

 Create a motivating environment

 Provide fair rewards
 Give recognition
 Reinforce relationship among employees
 Job enlargement-Expanding the content of the job
to including new responsibilities
 Job enrichment-given more benefits to the employee
to perform their duties easily
 Have a dream\ vision
 Select people who are highly motivated an set as
example
Are the common motivating factors could help
to motivate employees.

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 Financial incentives are the factor ABC [pvt] Ltd used to motivate their employees. But
this motivating system is not affective for long time and also cannot continue able.
Because it’s long time cost for the organization. And some other reasons as well. Such as,

 It satisfies social & psychological needs of employees

 All employees are not motivated by money.
 It’s for short period of a time only not useful in the achievement of long
term goals of the organization.
 Financial incentives when used continuously for long durations; loses its
attractiveness as employees get used to it. But non financial incentives
remains more effective as it’s speaks to the heart of employees.

So it’s important to change the method that ABC [pvt] Ltd used to motivate the
employee.

My suggestion is for motivate employee for long period of a time is Non financial
incentives. Non financial incentives relate to social and psychological needs of the
employees. Though money is an important need, employees do not work for money.
There are many incentives that satisfy many social and psychological needs of
employees non –monetary incentives include all social & psychological attractions by
which employees are incited to accomplish the best and more work. Following are the
examples for non financial incentives,

 Reword & recognition

 Promotions
 Enhanced responsibility & challenge
 Status & Ranking
 Training
 Appreciation & Praise
 Freedom for decision making

Suggestions for Training & Development

Training & Development is also helps employer to avoid demotivation

among the employees. It,

 Helps improve performance of individual jobs and thereby improving the

performance of the overall organization
 Improve product quality
 Improve work efficiency
 Improve quality of service levels
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  Use hidden individual potential, it will help to improved productivity
 Increase moral and positive attitude
 Career progression of employees

Employee dissatisfaction could become as a grievance if it not settle as it’s happened. So

it’s very important to prevent these issues for smooth functioning. Creating good
atmosphere were grievances not occur is a challenge for the organization. But it’s very
important milestone to reach in the modern business.

These are the suggestions what I could give by my experience & what I’m
learn in the class room. And also there are some of the common methods could
help to prevent these kinds of a issues.
 Exit interview
 Attitude surveys
 Complaints Box
 Observation
These methods could help to minimize the grievances at the workplace.

These methods could be helpful to the organization to prevent dissatisfaction at

the work place. Exit interview is one of the affective method to minimize the
labour turn over. Because by doing the exit interview organization can realize
what are issues that occur organizational labour turn over and minimize that
problems.

Complaints box is also one of the effective way to minimize dissatisfaction and
also grievances. Maintaining a complaints box is not easy task in the organization.
But if the organization continue to follow this process effectively employee
believe that organization flexible for their requests and organization provide
solutions for our problems.

This will boost employee morale & increase employee motivation. So it’s
important to create loyalty among the employees. That will help employer to
achieve organizational goals & objectives.

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  RECOMMENDATIONS

Appendix 01. Survey Questionnaire

Here bellow displaying the Questionnaire that used to did the research project,

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 8 fY%aKsh iu;A idu fm<

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olajd

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olajd

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5' ;k;=r

l<ukdlrK iyhl úOdhl ks,Odß

lksIaG úOdhl ks,Odß ld¾hd, ld¾hh iyhl

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 úia;rh

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jvd;a tlÕ
fkdfõ

tlÕ fkdfõ

Page 17
jvd;a tlÕ fõ

tlÕ fõ
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05' Tnf.a ksmqK;d iy m<mqreoaog irs,k /lshdjla

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07' Tnf.a /lshdj ms<sn| Tng ;Dma;su;a úh yel'

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10' jHdmdr wdh;kh fiajlhska fj; ,ndfok fmdfrdkaÿ

ksis mrsos bgqlrkjd'

11' jegqmg wu;rj ,ndfok wfkl=;a myiqlï ms<sn|

Tnf.a u;h'

12' fiajh lsrSug we;s ld,iSudj ms<sn| Tng

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Tng olajk iyfhda.h m%udKj;ah'

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17' Tnf.a ridiajdoh fjkqfjka wdh;kh ixúOdkh lrk

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úfkdao pdrsld ms<sn|j Tng iEySulg m;aúh yel'

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ms<sn| Tnf.a u;h

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we;s mshjr m%udKj;ah"

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n,mEula we;s lrk nj yefÕa'

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,nd .ekSfï yelshdjla we;'

25 wdh;kh ;=< udf.a jegqma jeä lsßï idOdrK nj yefÕa'

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 Appendix 02. Additional Data
I want to do research project by using floor level employees. So I had made all the
questions in Sinhala which is familiar for them and I have to explain all these contents in
Tamil to the employees how didn’t know Sinhala. So it’s hard and also interesting
research to execute. I wish that I could give valuable information and also applicable
suggestions for them.

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