Y.

Sadanandam

H No: 4-16/2,
Harjan Colony,
Parvathapuram,
Uppal,
Hyderabad.
Mobile: 8074926658. Email:sadanandamy.postpaid@gmail.com
____________________________________________________________________________

Objective

Seeking position to utilize my skills and abilities in the industry that offers Professional growth
while being resourceful flexible and eventually use my strategic and planning skill in MIS

Soft Skills

♦ MS-Office, Advance Excel, MS-Excel Functions, MS-Word, MS-Access, Power Point.

Database Management, VBA, Macros.

Educational Qualification:

VBA:
Completed Course of VBA-Excel Programmer from peers Institute in Hyderabad

Degree:
Completed B.sc (Math’s) from, Kakatiya Government College kakatiya University in
2006 with 72%.
MPC in Vignan JR College at, Peddapali in 2002 with 62%
 10th from Branch high school, Peddapalli in 2000 with 66%
Profile
 Over All 7Years 9 Months’ Experience.
 Working as Data Analyst in Call Health Service Pvt.Ltd. for last 6Months
 Worked as Senior Process Executive (Reporting Analyst) in Cognizant Technologies Pvt.
Ltd. for Health Net Process for last 5 years
 Worked as MIS Executive in POLARIS BPO for Videocon D2h Inbound process for11
Months.
 Worked as “National MIS in TCISLfor 1year.
 Worked as a Floor supervisor cum MIS Executive in Nukala Vodata Services Pvt Ltd for
idea outbound process for 2Years.
Professional Experience

Call Health Service Private Limited, Hyderabad, TS.(FEB 2018- Till date)

Applications: MS-Excel, MS-Access, MS-PowerPoint,VBA

Responsabilités :
 Preparing Daily/weekly/monthly reports using Internal Tool application
 Preparing every two hours Order status report for all business
 Weekly basis Order revnue Summary report for all Business
 Ability to run queries as per business requièrent.
 Preparing Monthly basis Manpower Roster
 Preparing Monthly and quaterly business review of entire process
 Preparing the new request as per business requièrent.

Professional Experience

Cognizant Technologies Pvt. Ltd. Hyderabad (3rd December’12 to 22nd December’17)

Applications:ODBC, MS-Excel, MS-Access, MS-PowerPoint, Database Management, VBA,Macros

MS-Access: Tables- Creation of Table with data.

Query- writing query using SQL or designing query like Select Query, Make Table Query, Append
Query, Update Query, Crosstab Query, and Delete Query.
VBA : Using VBA Worksheet functions developingcoding and automated reports
MS-Excel :Vlookup, Hloopkup,Index,Match,Text functions,Mathematical functions.
Responsabilités :
 One of the challenging task is designing query through MS-Access as per client requierment
 Preparing Daily/weekly/monthly/queaterly reports through MS-Access data base.
 Weekly basis team updates are discusses with client through on call
 Team Deliverables status report sent to the client on weekly basis.
 Preparing the new request as per client requierment.

POLARISBPO services Ltd, Hyderabad (Dec 2011- Nov 2012)

Applications: MS-Excel, MS-Access, MS-PowerPoint, Hyperion SQL 2003.

Responsibilities

 Preparing Call Center Performance Report

 Preparing Agent, TL & AM wise Wrap% Report
  Preparing Agent&TL wise Stack Ranking
 Preparing Agent, TL&AM wise QRC Error%
 Preparing Weekly, Monthly & Quarterly ppt
 Preparing Special Reports as per Client
 Preparing Daily Incident Tracker Report
 Maintaining the Backup of all the Data.
 Maintaining the Reports such as Attendance, Login & Logout Timings, and Agent wise
Productivity details (for weekly & monthly basis).
 Preparing Attrition Tracker Report
 Preparing the Shift Plan On daily basis

Professional Experience

TATA Communications Internet services Ltd, Hyderabad (Dec 2010- Nov 2011)
Executive – MIS

Responsibilities

 Preparing ILL (INTERNET LEASE LINE) across PAN INDIA (CMI, CCI& Repeats
Report)
 Preparing Wimax across PAN INDIA SLA DASH BOARD Report (Service Level
Adherence).
 Preparing Wire Line across PAN INDIA SLA DASH BOARD Report.
 Weekly TNM Wise Speed Flash Report.
 Monthly PPT (Presentation) for National CMI, CCI, Call Center Trend.
 Preparing Special Reportsas for Reporting Manager.
 Sending National Customer Base Data inMs-Access Database format.
 Preparing Every 4hrs pending calls TAT for Wimax, wire line & ILL

NUKALA VODATA SERVICES PVT LTD

MIS & Floor Supervisor (Idea Outbound Process)
Responsibilities
 Maintaining attendance & Manpower.
 Data Allocation.
 Attending call escalations, clarifying the doubts of agents
 Briefing the Agents on New Updates sent by Clients.
 Sending Month End Attendance for Billing to H.R
 Maintaining the Reports such as Attendance, Login & Logout Timings, and Agent Wise
Productivity details (for weekly & monthly basis).
Personal Information

Father’s Name : Y. RAJESHAM

Date of Birth : 11-Oct-1985.
Gender : Male
Languages known : English, Telugu& Hindi
Personal Interests : Listening to melody music & Watching Movies.

Declaration

I hereby assure you that the above said information is true to the best of my knowledge.

Yours Sincerely,
(SADANANDAM.Y)