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Entity Highlighting For Travel Intents

Instructions

Overview
In this task, you will view conversations between travel customer support representatives and
their customers. Your task is to select each entity in the statement that matches the entities below
using our entity extraction tool. 

Steps
1. Review the conversation, focusing on the highlighted message.
2. In the given message and intent provided, select the word/number that corresponds to an
entity listed below. 
If you are uncertain about an entity, double check the de nition. 
Review the entire conversation again for context if necessary.
3. If there are no entities present, mark "Click here if none of the elds are present or if there are
no elds available." 
Example: The intent is emailcon rmation, but there is no email address actually listed so
you would mark the "Click here if none of the elds are present or if there are no elds
available." 

How to Use Text Highlight Tool:

Step 1: Highlight the word or sentence

Do NOT include whitespace before the
extracted entity and highlight whole
sentence.

Step 2: Select the Entity

You may select more than one entity
Click on a second entity to highlight
more

Rules & Tips

Follow the de nitions outlined carefully.
There might be different types within one entity. 
There might be several occurrences of an entity in a sentence.
For example, we are looking for names.
"Hey Erika, do you know where are Nicolina and Kevin? Connor is already here."
For entries like, "Boston, Massachusetts" or "Paris, France", please slot the entire entity as
either ArrivalCity or DepartureCity
De nitions
Entity De nition Entity Examples

ArrivalAirport Refers to the airport code or

airport name that the My ight leaves from BOS/Logan
customer is arriving at International Airport.

ArrivalCity Refers to the city that the My ight/cruise arrives in Boston.

customer is arriving at. If the My ight lands in Tokyo, Japan.
customer only provides one
city, then use it as ArrivalCity

ArrivalTime Refers to the time the My cruise docks at 2 pm

customer is arriving

Refers to the start date of a My ight is on the 29th/June 10.I'm

reservation or ight booking. ying from San Francisco to Hong Kong
StartDate Note: if only one date is from June 10 to June 30.
provided in the utterance,
please mark it as StartDate I want to visit from 11th to 14th Jan. 

EndDate Refers to the end date of a I'm ying from San Francisco to Hong
reservation or ight booking Kong from June 10 to June 30.

I want to visit from 11th to 14th Jan.

HotelName Refers to the proper name of Marriott, Motel 6, Mrs. Field's Bed and
the hotel chain or hotel brand Breakfast

Name Refers to the customer's rst, My name is James Bond. 

last, or full name

DepartureAirport Refers to the airport code or My ight leaves from BOS/Logan

airport name that the International Airport.
customer is leaving from

DepartureCity Refers to the city that the My ight/cruise leaves from Boston.
customer is leaving from

DepartureTime Refers to the time the My ight leaves at 10 pm

customer is leaving

EmailAddress Refers to the customer's michaeljfox@timetravel.com

email address

PhoneNumber Refers to the customer's 555-555-5555

phone number

Refers to the number of I booked a room for two people.

people for a booking ( ight, My tickets were for 8 people.
NumberofPassengers
hotel, car rental, cruise, any
booking)

Price Refers to the price of any The ight was $100 and the hotel was
product the customer is $150.
booking or canceling. 

TimeofArrival Refers to the time that the My ight lands at 2:45.

customer's ight My ight lands in the afternoon.
lands/arrives. 

TimeofDeparture Refers to the time that the My ight leaves at noon/12:00 pm

customer's ight is leaving.

ItineraryNumber Can be any combination of My itinerary number is 13IG836B2.

numbers, letters, or both.
Also called reservation
number or booking number.

Product Refers to the type of entity Hotel, car, ight, vacation package,
that the customer booked.  cruise etc.

CarType Any type of car brand/make I'd like the 2016 Ford Fiesta, please. 
or model. Highlight the entire
entity including year.
Step 1: Review the conversation: Step 2: Extract the relevant elds from
the message

Agent: Good morning, how may I assist Intent: other

you?
Customer: Hi! I am interested in booking
a ight from SFO to JFK, july 22 2019-
september 22 2019
Can you also tell me about special
discounts on hotes &or car rentals if
bundled with this ight?
Click here if none of the elds are present or
there are no elds available

Agent: I'd be happy to book that for you.

First may I get your full name?

Customer: Can you also tell me about

special discounts on hotes &or car rentals
if bundled with this ight?

Agent: I'd be happy to discuss all our

great discounts as well! Let's start with
the plane ticket. What is your full name?

Customer: Great! Eva Marie Baskin s the

full name,

Customer: I'd like to y out early morning

if possible

Agent: Great Mrs. Baskins we have

morning ights leaving JFK at 6:00AM,
7:00 AM 9:00AM and 11:30AM. Would
you like your return ight to be in the
morning as well?

Customer: Yes 6:00am ight SFO to JFK

please. And similar time for JFK-SFO.

Agent: Great! We have a return ight at

6am as well, I'll go ahead and schedule
that. Two 6am ights for you. As for
discounts we have a 15% discount if you
bundle a hotel or car with your ight.
Would you be interested in either?

Customer: Thanks, just the hotel please

Agent: Okay we have rooms available

near the Airport for Holiday Inn. Is that
acceptable?

Customer: Yes

Agent: Okay how many nights would you

like to stay?
 Customer: just 1 night before the return
ight to SF

Agent: Okay so we have a room at the

holiday inn at SFO for 21 September
2019. You should receive con rmation
emails for both the ight and hotel. Is
there anything else I can help you with?

Customer: that's all for today, thanks!

Agent: My pleasure, have a good day!

Step 1: Review the conversation: Step 2: Extract the relevant elds from
the message

Agent: Good Morning, how may I help Intent: bookhotel

you today?
Let's do the Best Western please.

Customer: Hi, I am really struggling and Arrival City Start Date End Date
need some help booking a ight.
Hotel Amenity Hotel Name Name
Click here if none of the elds are present or
there are no elds available
Agent: I'm sorry to hear that! I'm happy
to help.
(required)

Customer: Great, Thank you! I am trying

to book a ight from DC to Atlanta for
March 3 with a return ight on March 5.

Agent: Sure I'd be happy to help you book

that ight. First may I get your full name?

Customer: Yes my name is Rachel

Flemming

Agent: And what time would you like to

book that ight? We have plenty of ights
between Washington DC and Atlanta on
both days.

Customer: I would like to y out in the

morning for both ights please.

Customer: Would it actually be cheaper if

I go ahead and book my hotel with you
too?

Agent: Yes! I'd be happy to book your

hotel as well.

Customer: Great, Thank you

Agent: On March 3rd we have ights
leaving DC at: 6:30am, 9am and 11am in
the morning.

Customer: The 9am ight works for me.

Agent: Great and for your return ight

from Atlanta to Washington D.C. we
have: 5am, 7:30am and 10:30am.

Customer: 10:30 am works.

Agent: Excellent lets book your hotel

now. Are you looking for any hotel in
particular?

Customer: I am not picky on the hotel, I

guess something close to the airport
would be nice.

Agent: We have Holiday Inn at $120 a

night and Best Western for $95 with
plenty of availabilities.

Customer: Let's do the Best Western

please.

Agent: Sounds good how many nights

would you like to stay?

Customer: 2 nights please

Customer: 5-Mar

Agent: 2 nights from March 3rd through

March 5th?

Customer: yes please

Agent: Excellent! So to recap I booked

your ight Leaving Washington D.C. at
9am on March 3rd and your return ight
from Atlanta at 10:30am on the 5th of
March. You will check in at the Best
Western for two nights. Does this all
appear correct?

Customer: Yes it does. Thank you so much

 Agent: My pleasure. Is there anything else
I can help you with today?

Customer: No that is all

Agent: Thank you for using our service

and have a good day!

Customer: Thanks you too!

Step 1: Review the conversation: Step 2: Extract the relevant elds from
the message

Agent: Hi! How can I help you? Intent: thankyou

no thank you I am staying with family

Customer: Hello. I would like to book a

ight to Casablanca on March 24 Click here if none of the elds are present or
there are no elds available

Agent: I can help you with that! First, can (required)

I get your full name, please?

Customer: Yes my name is Charmouta

Kabira

Agent: Thanks! and from what city will

you be departing?

Customer: I am leaving from Atlanta

Georgia

Agent: And on what date?

Customer: on March 24 please

Agent: And is this one way or round trip?

Customer: one way

Agent: Ok, so thats from Atlanta Georgia,

USA, one way to Casablanca, Morocco
departing on march 24?

Customer: that's right! Thanks you very

much
 Agent: Great! Can I get an email address
to send you itinerary?

Customer: yes that would be

zibbikbiiiir@chramit.net

Agent: And would you like to add a hotel

or rental car?

Customer: no thank you I am staying with

family

Customer: they will pick me up in the

airport

Agent: Sounds like you're all set then. I'll

just need a credit card number to make
payment, please

Customer: is that necessary?

Agent: I can email you a link to enter

payment info if you prefer, but the ight
reservation won't be nalized until
payment is made. Would you like that link
sent?

Customer: yes please

Agent: I'l send that right over. Anything

else I can help you with today?

Customer: no, that is everything i need.

Thanks you for your help!

Agent: Enjoy the rest of your day!

Goodbye!

Customer: goodbye!

Step 1: Review the conversation: Step 2: Extract the relevant elds from
the message

Agent: Hi, welcome to Hightower Hotels, Intent: providedetails

how can I help you?
June12th to 19th

Customer: Hi! Arrival Airport Arrival City Arrival Time

Departure Airport Departure City

Departure Time Email Address End Date

 Customer: I was checking my reservation Hotel Amenities Hotel Name
and I noticed that my current hotel does
not have a pool or airport shuttle Itinerary/Reservation Number Name

Number of Passengers Phone Number

Price Product Start Date

Customer: I was wondering if I can Click here if none of the elds are present or
conceal this reservation and make a new there are no elds available
one

(required)

Agent: Yes, I can assist you with that.

What is the email address and
reservation number for your current
stay?

Customer: Thanks! My email address is :

asokjf@pumpkin.com and reservation #
skdjf3249

Agent: And what dates are you planning

on staying?

Customer: June12th to 19th

Agent: Great, thank you! We have a room

available in a hotel closer to the airport
with hourly shuttles and a pool. Would
you like me to transfer your reservation
there?

Customer: Yes that will be perfect!

Agent: Excellent, I'm glad I could help. Is

there anything else I can do for you?

Customer: I think that all for today .

Thanks for all your help

Agent: Thank you for choosing us, have a

great day!

Customer: You too! Bye!

Step 1: Review the conversation: Step 2: Extract the relevant elds from
the message

Agent: Hello there how can I help you? Intent: thankyou

Thank you bye!

Customer: Hi, I booked my hotel a few

days ago but never received an email Click here if none of the elds are present or
con rmation. there are no elds available

(required)
Agent: I'm sorry to hear that. May I please
get your e-mail address and reservation
#?

Customer: Yes, my email address is

happygolucky15@gmail.com

Customer: The reservation number is

C12345

Agent: Thank you

Agent: Let me check you booking

Agent: Ok.... It appears here that your

reservation was made for My6th to the
10th. Is that correct?

Customer: Yes its for May 6 to the 10

Agent: ok great. I will go ahead and

resend you a con rmation email.

Agent: It should arrive shortly

Agent: Is there anything else I can help

you with ?

Customer: Thank you, do you know if the

hotel has a pool or offers any recreational
activities?

Agent: Yes, the hotel has a pool, And has

many recreational activities. Some come
at a cost and other are free such as the
Zumba classes.

Customer: Oh great!

Agent: Did you receive your e-mail?

Customer: Yes I did thank you so much !

Agent: Your Welcome. Enjoy the rest of

your day!

Agent: Bye!
Customer: Thank you bye!

Submit & Continue