Questionnaire

Dear Sir/Madam,

I am a research scholar, pursuing research programme leading to Ph.D degree in the area of
Commerce on the topic entitled “Total Quality in Higher Education and its Impact on Later
Life Success.--A Study with HRD Perspective”.

Objectives of the Study

 To understand the concept of total quality in higher education from HRD perspective.
 To analyze the factors contributing for institutionalization of quality in higher education.
 To assess the impact of quality in higher education on the later life success of the
students.
 To construct a model of relativity of quality higher education and carrier growth and
success

Please answer the following questions and enable me to complete my research work. Further, I
assure you that the information furnished by you will be kept confidential and used for academic
and research purpose only and not for any other purpose.

With regards,
 “Total Quality in Higher Education and its Impact on Latter Life Success
--A Study with HRD Perspective”

Questionnaire

Objective 1. To study the Demographic Variables of the respondents

Part A Personal information / Demographic Variables

1.1Name

1.2Gender
a. Male
b. Female

1.3 Age Group

a. Less than 35
b. 35-40
c. 40-45
d. 45-50
e. 50 and above

1.4 Marital Status

a. Married
b. Unmarried
c. Married but separated
d. Divorcee
e. Widow / Widower

1.5 Residence
a. Rural
b. Urban

1.6 Education level

a. Degree
b. Post Graduation
c. Professional
d. Any other Specify
 1.7 Department

1.8 Designation

1.9 Qualification of Mother

a. Degree
b. Post Graduation
c. Professional
d. Any other Specify

1.10 Qualification of Father

a. Degree
b. Post Graduation
c. Professional
d. Any other Specify

1.11 Education in type of institution studied in over the years

a. Government
b. Private

1.12 Work Experience

a. Less than 10
b. 10 -15
c. 15-20
d. 20 and above

1.13 Self Income

a. Less than 30,000
b. Rs 30,000 – Rs 40,000
c. Rs 40,000 – Rs 50,000
d. Rs 50,000 and above

1.14Type of Family
a. Joint
b. Nuclear

1.15 Size of Family (No of Siblings)

a. None
b. One - three
c. Four – Six
d. Six and above

1.16 Organization
a. Private
b. Government

1.17 Type of sector

a. Manufacturing
b. Service

Please encircle each one of the following questions objectively.

S.D – Strongly Disagree, D - Disagree, N – Neutral, A – Agree, S.A – Strongly Agree
Objective 2 : To analyze the factors contributing for institutionalization of quality in higher
education
Variables SD D N A SA
Academic qualifications 1 2 3 4 5
Professional experience 1 2 3 4 5
Communication skills 1 2 3 4 5
Academic
Friendliness/approachability 1 2 3 4 5
Student Teacher Ratio 1 2 3 4 5
Research activity 1 2 3 4 5
Perspectives for professional career (Placements) 1 2 3 4 5
Opportunities for postgraduate programs 1 2 3 4 5
Carrier 1 2 3 4 5
Opportunities to continue studies abroad
Prospects
Availability of exchange programs with other
1 2 3 4 5
institutes
Institution’s links with business 1 2 3 4 5
Availability of textbooks and journals 1 2 3 4 5
Library Easy borrowing process 1 2 3 4 5
Services 1 2 3 4 5
Friendliness/approachability
Sufficient working hours 1 2 3 4 5
 Extension of hours during examination 1 2 3 4 5
Book bank facility 1 2 3 4 5
E-library 1 2 3 4 5
Accessibility 1 2 3 4 5
Classrooms and laboratories infrastructure 1 2 3 4 5

Infrastructure AV Facility 1 2 3 4 5
Administration Infrastructure 1 2 3 4 5
Availability of services to host social and cultural
1 2 3 4 5
events
Sufficient working hours and quick services 1 2 3 4 5
Fee Structure 1 2 3 4 5
Friendliness/approachability 1 2 3 4 5
Adminisatative
Dissemination of Information 1 2 3 4 5
Clear guidelines and advice 1 2 3 4 5
Office automation Systems 1 2 3 4 5
Canteen services 1 2 3 4 5

Hostel facilities 1 2 3 4 5
Others Sport facilities 1 2 3 4 5

Medical facilities 1 2 3 4 5

Frequency of transport service 1 2 3 4 5

Objective 3 :To understand the concept of total quality in higher education from HRD
perspective.
.
Part B Academic

No Particulars SD D N A SA
Higher education has helped to gain mastery on subjects learnt 1 2 3 4 5
In the process of being educated I have been able to Comprehend the
1 2 3 4 5
concepts learnt .
Participating in co-curricular academic activities like debate, quiz, creative
writing has helped to develop working in teams and self confidence to 1 2 3 4 5
identify my untapped potential.
When I was in college, visiting of places of professional up gradation has 1 2 3 4 5
 prepared for future.
Education has helped to acquire leadership quality

Personal

No Particulars SD D N A SA
My college has helped in developing moral uprightness 1 2 3 4 5
My college has helped in developing concern for fellow mates 1 2 3 4 5
My college and education has transformed to be committed to work 1 2 3 4 5
My college education has made me to be role model for fellow learners 1 2 3 4 5
Education has modified me to be a person of sound mind I,e to be
1 2 3 4 5
emotionally mature
Education and exposure has made me honestly introspect myself 1 2 3 4 5
Higher education has drastically helped me accepting life in right
1 2 3 4 5
sportsmanship
In the process of being educated I have been able to Comprehend the
1 2 3 4 5
concepts learnt

Interpersonal

No Particulars SD D N A SA
Higher education has made me effective team worker towards shared goal 1 2 3 4 5
My college education has made to exercise self discipline 1 2 3 4 5
Education has made me to ecourage others to participate 1 2 3 4 5
Develop friendship and contact has been the outcome of education quality
1 2 3 4 5
received
Education has helped to foster group cohesiveness 1 2 3 4 5
Mutual help id practiced piously due to quality education 1 2 3 4 5
Develop empathetic skills was one of the main focus in college education 1 2 3 4 5
My college has helped in developing moral uprightness 1 2 3 4 5

Societal

No Particulars SD D N A SA
Aware and follow the principles laid in the constitution 1 2 3 4 5
Well informed about the present current realities (political, economic, social,
1 2 3 4 5
cultural and religion)
Exercising rights to elect the right representative of my country 1 2 3 4 5
Commitment to society and extent help in all activities of human problem by
1 2 3 4 5
exercising readiness to step beyond comfort zone
 Commitment and being sensitive to the environment 1 2 3 4 5
Appreciate and preserve the literature, art and national heritage 1 2 3 4 5
Eradicate the superstitious belief and develop scientific approach 1 2 3 4 5
Education has helped to refute with dignity

Objective 4: To assess the impact of quality in higher education on the later life success of the
students.
Leadership Style

No Particulars SD D N A SA
As a leader of the group/ process I am able to use the skills acquired in the
1 1 2 3 4 5
process of formal education.
2 As a leader I inspire my team to perform the best and utilize their abilities 1 2 3 4 5
I agree on with my team on specific and measureable job expectation from
3 1 2 3 4 5
me and them
4 I recognize my team members accomplishment 1 2 3 4 5
5 I try to build rapport with team 1 2 3 4 5
6 I listen to problem of my team and try to personalize it as my own problem 1 2 3 4 5

 Involvement
No Particulars SD D N A SA
1 I establish goals and objectives and involve myself into it 1 2 3 4 5
2 I am involved in decision making in the organization 1 2 3 4 5
3 I feel the organization is mine and feel a part of it 1 2 3 4 5
4 I own the responsibility to any outcome of the work good or bad 1 2 3 4 5
5 I feel a sense of belongingness towards the organization 1 2 3 4 5
6 I am accountable for my performance 1 2 3 4 5

 Work environment
No Particulars SD D N A SA
1 I am open to opposing views 1 2 3 4 5
2 My goals set for others is realistic and attainable 1 2 3 4 5
3 My own feeling are affected now I perform the job 1 2 3 4 5
4 I exert and do my job . I am a task master. 1 2 3 4 5
5 I encourage to learn from mistake 1 2 3 4 5
6 My job involves multi tasking 1 2 3 4 5
 Decision Making
No Particulars SD D N A SA
1 I take time to decide on an issue 1 2 3 4 5
2 Before I take decision I spend some time in isolation and analyze the SWOT 1 2 3 4 5
3 I look for necessary information to do my work 1 2 3 4 5
4 At time I take wrong decision but I move ahead not to commit the same later 1 2 3 4 5
5 I assemble the information to take right decision 1 2 3 4 5
6 As a decision maker I assert to be an authentic leader 1 2 3 4 5

 Opportunities
No Particulars SD D N A SA
1 I have always been grabbing the opportunity for future prospects 1 2 3 4 5
I have always performed better than others and have grown faster as
2 1 2 3 4 5
compared to others
3 I have opportunities to develop new sills to do my present job with quality 1 2 3 4 5
4 My company has helped to build my skill set by providing me training 1 2 3 4 5
5 I have sufficient opportunities to grow in both profession and personal 1 2 3 4 5
I am aware of the opportunities to that are available for me at the
6 1 2 3 4 5
organization
 Empowerment
No Particulars SD D N A SA
1 I feel confident analyzing the long term problems to find solution 1 2 3 4 5
2 I feel confident in contributing to discussion about the organization strategy 1 2 3 4 5
3 I am capable of coming out of problem by my own efforts and diligence 1 2 3 4 5
4 When I have set back in my work I have difficulty in coming out of it 1 2 3 4 5
5 I am optimistic about what happen to me in the organization 1 2 3 4 5
6 Every cloud has a silver ling is the attitude I carry 1 2 3 4 5
 Individual and Group Performance

No Particulars SD D N A SA
1 I have created individual identity for myself in the organization 1 2 3 4 5
2 My skills have been converted into a competency 1 2 3 4 5
3 Every time I do a repeated task quality is ensured 1 2 3 4 5
I have received appreciation from the top management for my efforts and
4 1 2 3 4 5
always recognized.
5 The organization has always considered me as an asset of the organization 1 2 3 4 5
I have always give an a fair returns on investment made by the organization
6 1 2 3 4 5
on me.