XXX SDN BHD Doc.

No: QF-03
Rev. No: 0
ANALYSIS ON PROCESS RISKS & OPPORTUNITIES Eff. Date: 01/04/2016

Risk Analysis

No Process Risk Severity Likeli- Result Action / PIC / Time Frame Evaluation of
hood Effectiveness

1 Sales & Marketing Competitors in the market S2 L4 M Action Effective

2 Low market demand S2 L3 M  Continuous servicing the existing
3 Poor customer service S2 L2 M customers and marketing
activities to increase market
demand
 Enhance customer service
knowledge and skills of sales
personnel

PIC
 Sales & Marketing Director and
sales personnel

Time Frame
 From time to time
4 Procurement Material shortage from supplier L2 S3 M Action Effective
 XXX SDN BHD Doc. No: QF-03
Rev. No: 0
ANALYSIS ON PROCESS RISKS & OPPORTUNITIES Eff. Date: 01/04/2016

5 Wrong ordering L2 S4 M  Keep stock for popular model

 Double checking system to
ensure the information is correct

PIC
 Procurement Manager
 Purchasing Executive

Time Frame
 Check the stock when budget
planning
 Every time when key in the
system / ordering
 Purchase Order / Material
Request are always verified by
superior.
6 Warehouse Stock not tally L2 S2 M Action Effective
 Ensure the stock card is recorded
and updated each time for stock
receiving, outgoing and returning
 Double check to tally end of the
month

PIC
 Warehouse personnel

Time Frame
 Each time receiving, outgoing
and returning
 Every end of the month
7 HR High staff turnover L4 S2 M Action Effective
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ANALYSIS ON PROCESS RISKS & OPPORTUNITIES Eff. Date: 01/04/2016

8 Incompetent staff L2 S3 M  On Job Training, Self

Development Training for staffs
 Motivation
 Clear company objectives &
targets
 Communication and teamwork

PIC
 HOD, Top Management

Time Frame
From time to time according to
Training Plan
9 Operation Work progress cannot meet the S3 L3 M Action Effective
timeline / Poor time management  Ensure project personnel follow
10 miscommunication with customer S4 L2 M the Gantt Chart, Gantt Chart was
during customer application
distributed to person in charge
11 Key in wrong information during S2 L2 M
application for FIA Approval &  Ensure the responsible person
REPPA follow the SOP and double
12 Fail in testing & commissioning S2 L4 M confirm with customer the
information in CRM
 Weekly meeting to review the
information by
 Pre-test by Project owner before
T&C

PIC
 Project Owner
 Sales & Marketing personnel (in
charge for application)
 License Team
 Adila (final verification/checking)

Time Frame
From time to time according to
Training Plan
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Rev. No: 0
ANALYSIS ON PROCESS RISKS & OPPORTUNITIES Eff. Date: 01/04/2016

13 Design & Development Error in design structure S5 L2 M Action Effective

 Ensure the design follows SEDA
Malaysia Grid-Connected
Photovoltaic Systems Design
Course
 Ensure relevant personnel follow
the SOP
 Project Owner shall verify &
approve the design before
installation

PIC
 Relevant personnel in design
 Project Owner / Manager - Jack

Time Frame
During and after designing
14 Servicing System failed/down during warranty S5 L3 M Action Effective
period  Project meeting on all projects

PIC
 Servicing personnel - Meor

Time Frame
According to Service Policy

Evaluated by : ___________________________
(Davis Chong)

Date : ___________________________

Opportunity Analysis

No Process Opportunity Action / PIC / Time Frame Evaluation of

 XXX SDN BHD Doc. No: QF-03
Rev. No: 0
ANALYSIS ON PROCESS RISKS & OPPORTUNITIES Eff. Date: 01/04/2016

Effectiveness
1 Sales & Marketing  Malaysia has been diversifying its electricity generation Action Effective
mix and shifting to alternate renewable energy sources  Attending more conference
such as solar. related to solar PV
 MIDA will be launching Malaysian Solar PV Roadmap  Update of act & regulation
2030, Malaysia will move forward in transforming the
solar PV industry PIC
 RE Act 2011 and the FiT system provide incentives for the Top Management
nation to invest in solar energy and allow for a satisfactory
return on investments within a reasonable period of time. Time Frame
With FiT, consumers can install their own renewable From time to time
resources such as solar modules at home.
 Under the RE Act 2010, a small-scale solar PV producer
or a household can potentially earn up to RM1.75 for
each kWh of electricity produced by selling the power to
Tenaga Nasional Bhd (TNB).
 Consumers who install capacity up to 4 kWp (kilowatt
peak) will be paid a FiT of RM1.23 per kWh. With a bonus
criteria such as the installation of solar PV in buildings or
building structures, they will be paid an additional 26 sen.
 Consumers who install solar PV for use as building
materials will get 25 sen per kWh and they will get three
sen more for using locally manufactured or assembled
solar PV modules.
 Seda has finally decided on the quota for all the RE
technology and opened its e-FiT online system for FiT
applications.
Management Implementation of ISO9001:2015 Action Effective
 Implement the QMS in every
processes
 Communicated to staffs on
policy and objetcives

PIC
All staffs

Time Frame
All time
 XXX SDN BHD Doc. No: QF-03
Rev. No: 0
ANALYSIS ON PROCESS RISKS & OPPORTUNITIES Eff. Date: 01/04/2016

Evaluated by : ___________________________
(Davis Chong)

Date : ___________________________