Learning outcome Performance Management:

The student independently creates a digital tool and corresponding manual, giving the
organization insight into their performance and the ability to commit interventions.

Indicator:
1. The student places issues related to performance management in a broader
theoretical framework and analyses the relationships between the various
knowledge areas.
I. The student demonstrates the function and operation of the performance
measurement framework “the balanced scorecard”;
II. The student demonstrates how to measure and manage customer
relationships;
III. The student demonstrates how to measure and manage internal business
process performance;
IV. The student demonstrates how to measure and manage learning and
innovation performance;
V. The student demonstrates how to measure and manage financial
performance;
2. The student demonstrates how management accounting information supports
decision making in an organization;
o The student makes decisions based on results and analysis of the purchasing
department;
o The student makes decisions based on results and analysis of the sales
department;
o The student makes decisions based on the results and analysis of the
operations department;
o The student makes decisions based on the results and analysis of the supply
chain department;
3. The student analyses financial information of a department store in order to
calculate the capacity, revenues and profitability. The student presents the
outcomes of the analysis in an Excel sheet;
Opbouw module

Norm Grade Grade x

Test Weight SBU* Assessor Resit**
*** 1 - 10 weight

A: Supply chain game

- End score Group 20% 0.20 67 Tutor 0 5.5
- Presentation Individual 80% 1
B: Performance
Management Tool
2.0
- Manual Individual 50% 0.20 67 Tutor 1
- Tool demonstration Individual 50% 1
C: Finance case
Financial
- Calculations Individual 30% 0.20 67 1 2.0
specialist
- Accountability Individual 70%
D: Knowledge exam Individual 0.20 68 Tutor 1 5.5
E: Business
Individual 0.20 67 Lecturer 1 2.0
communications
Final Grade of the
module