Name_________________________ Group_____________

1. Put in order

________Goodbye.
________Could you spell your name, please?
________One moment, please. I'm sorry, she's not in her office. Can I take a message?
________Good morning. Boland Engineeing.
________Yes, please. Could you ask her to call me?
________Yes, of course. Could you give me your name and telephone number?
________Yes. Marc, that's M-A-R-C, Hedman, H-E-D-M-A-N.
________Yes. 476 564832.
________Thanks a lot. Goodbye.
________Good morning. Can I speak to Ms Costa, please?
________Yes. My name's Marc Hedman and the number is 476 564832.
________Thank you. And could you say the number again?
________Thank you, Mr Hedman. I'll give her your message.

2- Choose the correct answer ,Write a, b, c or d

1- If I'm not home leave a message on my _______________machine .
a- Directory b-answering c-dial d- note pad

2- When you pick up the phone to call someone you hear a _________.
a- Receiver b- dial tone c-ringer d- dead signal

3- What number must I ______________ to call the police?

a- make b- dial c- compose d- answer

4- Someone is going to call me in a minute. Would you be so nice as to _______ the phone?
a- pick up b- take up c- hang up d- transfer

5- Which of the following things do you have to do when you are ‘on hold’? _______
a. Pay money b. Wait c Make a local call d. Say “Hello.”

6- Would you like to __________________a message ?

a- holds b-call c-leave d- give

7- I'm afraid he is out at the moment.Can I __________________ message?

a- connect b-take c- speak d- read
3- Match the phrases with their meanings
1 available …….... a – I want to speak about
2 call back ……... b – Don’t hang up
3 I’m calling about ...... c – phone again
4 leave a message ............. d – reachable, ready
5 Please hold the line ……….. e – connect me with
6 put me through to ...... f – leave a note
7 suit .......... g – be convenient for

4- Put the words in the right order to make sentences

1 544332 64 reach you me can on .

______________________________________________________
2 for message her leave would to like you a ?
______________________________________________________
3 call Eileen her asked to back me
______________________________________________________

Listening Choose the correct answer. (4,5marks)

1.) When was the man going to call the doctor?

a) 10:00am
b) at lunch
c) after work

2.) What kind of appointment does he want?

a) check out
b) check down
c) check up

3.) When does he want an appointment?

a) Thursday morning
b) Thursday afternoon
c) Wednesday afternoon

GOOD LUCK
file:///C:/Users/a/Desktop/Learn English Online - Free Audio Course - Unit 27 Doctor's
Appointment.htm