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5 Whys Analysis
5 Whys Analysis
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By repeatedly asking the question “Why” (five is a good rule of thumb), you can peel away the layers of symptoms which can le
problem. Very often the ostensible reason for a problem will lead you to another question. Although this technique is called “5
you will need to ask the question fewer or more times than five before you find the issue related to a problem.
4. Loop back to step 3 until the team is in agreement that the problem’s root cause is identified. Again, this may take fewer or m
5-Why Analysis
Problem: Processing of job requests delayed
There was no formal There was no system The company grew There was
set of procedures to in place to do so. at an exponential insufficient planning
handle job requests, rate that there was
and procedures were no time to document
passed on by mouth anything.
as opposed to being
documented.
Why 5 Root Cause Recurrence Prevention
We assumed that the Insufficient Develop a communication
benefits were communication strategy to show the benefits
obvious. of a computerized system.
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