Professional Documents
Culture Documents
Page No.
Acknowledgement
Introduction
Analysis of Business
Current Business Analysis
Financial Budget
Customer Profile
Focus Groups
SWOT Analysis
Action Plan
Layout of the Kitchen
Hierarchy
Sample Food Menu
Licenses
Conclusion
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Acknowledgement
I have taken efforts in this project report. However, it would not have been possible without
the kind support and help of many individuals and organization. I would like to extend my
sincere thanks to all of them.
I am highly indebted to Chef Rishiraj Singh for their guidance and constant supervision as
well as for providing necessary information regarding the project & also for their support in
completing the project.
I would like to express my gratitude towards the members of International Institute of Hotel
Management for their kind co-operation and encouragement which help me in completion
of this project.
I would like to express my special gratitude and thanks to Mr. Debashish Ghosh , Director
(I.I.H.M, Jaipur) for giving me such attention and time.
My thanks and appreciations also go to my colleague in developing the project and people
who have willingly helped me out with their abilities.
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Introduction
Mathur’s Co. Ltd. plans to open a medium-sized professional Chinese restaurant titles as
“WOTS IN THE WOK” in Malviya Nagar with a capacity of serving 100 guests,
providing perfect original Chinese food including Ala Cart, Buffet, Beverages, and outdoor
catering service . The restaurant will be located on Opposite side of World Trade Park, JLN
Marg, Malviya Nagar, Jaipur. The restaurant will meet the great market demand.
Malviya Nagar, JLN Marg is a prosperous business location because this area is the main
entertainment hub of the city in the afterhours. Also it is the Airport connecting road and the
presence of Fortis Hospital, Genpact Call Centre and the Union Bank of India will serve
more potential guests.
The total budget of this plan is about Rs.70,00,000. And the company needs a loan of
Rs.21,00,000 from the bank to rent the place, purchase new furniture and equipment, and
offer new services. It is a professional restaurant. It will surely satisfy the customer’s needs,
increase the revenue and profit, and improve the financial statements. The restaurant
occupies an area of about 310 square meters, which can serve 120 guests on weekdays
and 180 guests at the weekends or on special occasions. So, the management needs to
hire about 20 employees for such a large place.
It is expected that the restaurant can run successfully because the company has
done much preparatory work on the feasibility and necessity of opening such a
restaurant, including collecting customer profiles, carrying out customer surveys, analyzing
the present market situation, and consulting some experts and consultant groups.
In order to get a clearer idea of the market situation of local Chinese restaurants,
our company arranged some free and open talks with eight focus groups, each representing
a clearly defined group of people. The eight focus groups include 8 managers of the local
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companies, 10 frequent business travelers, 20 white collars, Women’s and men’s from
different families, 15 pairs of young couples, 20college students , 20 individual walking
guests in the local main street, 10 employees currently working in local Chinese
restaurants. Through the discussion, we found out their main complaints were mostly
about the following aspects: local restaurants are too simple , ambience not good, lack
of choices; no good buffet is offered; no restaurants serves professionally .
The above opinions contribute to our decision on the exact objectives of the business. Our
company believes that all the above can undoubtedly encourage and enable our company
to run the business well.
Mathur’s Co. Ltd plans to open a Chinese restaurant in Jaipur. The whole project needs a
budget of Rs.70,00,000. There are two shareholders. Mathur’s Co. Ltd invests
Rs.21,00,000, occupying 30% of the whole investment. And the other shareholder, Mr.
Malay Mathur, invests Rs.28,00,000, occupying 40% of the whole investment. The
restaurant needs to grant a loan of Rs.21,00,000 from the bank.
And it is estimated that the restaurant will bring great profit: the goal of the first fiscal year is
to make a profit of Rs.40,00,000 (approx.) and get all the investment returned within 2
years from the opening. For approx. one and half year it will cover its fixed cost and after
that it will earn profit.
LOCATION -
The restaurant will be located on the opposite side of World Trade Park, JLN Marg, Malviya
Nagar, Jaipur. It is one of the biggest business hub in Jaipur. It occupies an area of about
310 square meters with a capacity of serving 120 guests on weekdays. It will be one of the
best Chinese restaurants in Jaipur. Its characteristics are as follow:
● The restaurant is large enough to hold a banquet with a capacity up to 180 guests.
● The decoration is of Traditional Chinese art and culture .
● The lighting and ventilation are inimitable and attractive.
● Restaurant’s hygiene is of high standards .
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New Services
The Chinese restaurant will provide varieties of original Chinese cuisines. Ala Carte
selection is available for lunch, dinner and supper. Coffee & tea are served in afternoons &
evenings. Buffet dinner is available on Saturdays, Sundays and public holidays.
Supplementary service will include outside catering.
● The varieties of Chinese foods provided by the Chinese restaurant are much more
than those of other restaurants.
● The price that the Chinese restaurant is offering is of medium scale.
● The restaurant will provide the existing and potential key guests with membership
cards with a 5% discount.
● Service in English is available for foreign customers.
● Coupons of Rs.249 (valid within one month) will be given upon to every Rs.2499
consumption.(only for starting 2 months)
● Small gifts will be presented to those who hold their birthday parties in our
restaurant.
Payment modes accepted - Cash , Card , Online portal .
New Facilities
The Chinese restaurant will be equipped with comfortable and fashionable desks, chairs,
sofas, beautiful tableware and new equipment including a full set of latest Chinese kitchen
stoves and various kitchenware, live cookingstation , two large refrigerators, a set of central
air-conditioners and a set of sound system .
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Analysis of the Business
Malviya Nagar is a business location in Jaipur. There are more than 100 companies dealing
with export business, and more than 50 factories manufacturing export-oriented products.
There are more than 500 foreign business guests working in Jaipur every day. Lots of
foreigners and export companies’ managers complain about that there are not enough
Chinese restaurants in the city.
Currently there are many (informal) Chinese restaurants in Jaipur, and many
fast-food restaurants (McDonald’s , Dominos , Subway , Burger king , KFC ,etc). Most of
the guests complain about that they couldn’t find many professional& traditional Chinese
restaurant in Jaipur. Restaurant business is growing in Malviya Nagar, Jaipur. So, opening
a professional and traditional Chinese restaurant will meet the great market demand.
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Financial Budget
The total investment of the project is Rs.70,00,000, mainly breaking down into the following
four aspects:
Decoration: The purchase of building material, labor costs & expenses of design would be Rs.12,60,000
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Operating Budget: The annual operating budget would be Rs 27,30,000
1. Wages 20,00,000
2. Utilities 5,00,000
4. Advertisement 30,000
5. Consultancy 20,000
6. Public Relations30,000
7. Staff Training 50,000
Equipment’s:The estimated cost of the equipment’s in the restaurant & kitchen would beRs.10,30,000
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TOTAL COST OF THE PROJECT
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Customer Profiles
1. Businessmen
➢ Frequent business travelers
➢ Foreign businessmen who work in Jaipur
➢ Managers, customers and clients of companies
➢ Guests who want to hold business gatherings
2. White collars
4. Family customers
6. Other guests
➢ Individual guests who want to hold private gatherings
➢ Individual guests who want to hold birthday parties
Our main customers are the business personnel and foreigners, so we will improve the
Chinese food and Service to meet their need
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QUESTIONS
The following questions were designed for the eight focus groups except the current local
Chinese restaurant staff. The discussions with each focus group were allowed to be free,
open and optional.
1. How often do you visit a Chinese restaurant? (Similar answers could be expected in
the following two questions.)
2. How often do you have lunch in a Chinese restaurant?
3. How often do you have dinner in a Chinese restaurant?
4. How many people do you usually have lunch or dinner with in a Chinese restaurant?
5. How do you like the current Chinese restaurants in Jaipur?
6. Which of the following is the most important in Chinese restaurant: food, service,
location, atmosphere, or environment?
7. Do you usually find the food you expect in current Chinese restaurants?
8. Do you prefer to have Ala Carte or buffet in a Chinese restaurant?
9. Do you want the restaurant to provide both Chinese cuisine and Asian cuisines?
10.How do you like Chinese buffet?
11.What kind of food do you expect in a Chinese restaurant?
12.What basic services would you like in a Chinese restaurant?
13.What additional services do you expect in a Chinese restaurant?
14.How much do you usually spend per person in a Chinese restaurant?
15.Do you like to have coffee or tea in a Chinese restaurant?
16.What kind of environment or atmosphere do you expect to see in an ideal Chinese
restaurant?
17.Which local Chinese restaurant do you like most? Why?
18.What do you expect in a totally new Chinese restaurant?
19.Do you like a Chinese restaurant to have service in English?
20.Where do you think to be the ideal location of a new Chinese restaurant?
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The following questions were specially designed for the current local Chinese restaurant
clerks. The discussion was allowed to be free, open and optional.
Complaints
Suggestions
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SWOT Analysis
Strengths
➢ The restaurant is the newest and most professional Chinese restaurant in Malviya Nagar,
Jaipur.
➢ The Chinese restaurant has a capacity of more than 100 people.
➢ The restaurant provides a perfect combination of Chinese and Asian cuisines.
➢ The restaurant is the only one providing Chinese buffet dinner during weekends and
holidays.
➢ Seasonal cuisines promotion and chef’s recommendation will be served weekly.
➢ The decoration, furniture, lighting, and ventilation are of first class.
➢ Service in English is available in the restaurant.
Weaknesses
➢ It takes time to train new waiters to be capable waiters.
➢ It takes time to find the persons who have professional managing knowledge and
experience.
➢ It takes time for the different level management staff to communicate and coordinate.
➢ It requires time to develop frequent guests.
Opportunities
➢ More than 100 frequent foreign business travelers visit Jaipur every week.
➢ In August, September and October, there are more than 200 foreign guests visiting Jaipur
every day. They are peak seasons for Chinese restaurants.
➢ There are three main export-oriental industries in Jaipur: ceramics, electrics and furniture.
They bring more and more foreign guests to Jaipur. This also contributes to the business of
the Chinese restaurants.
➢ There are more than 100 companies dealing with export business, and more than 50
factories manufacturing export-oriented products. More and more white collars in
these companies prefer Chinese culture and Chinese food.
➢ It is a trend that more and more local companies prefer to have banquet in Chinese
restaurants when celebrating Chinese festivals.
➢ There is no restaurant offering Chinese buffet dinner in Malviya Nagar, Jaipur.
➢ There is no restaurant providing professional Chinese food in Malviya Nagar, Jaipur.
➢ There is no restaurant that is able to communicate to the guests in English.
Threats
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Action Plan
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LAYOUT
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EXECUTIVE
CHEF
SOUS CHEF
CHEF DE BANQUET
PARTIE CHEF
COMMIS COMMIS
WASHER
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Licenses Required for Opening a Restaurant
✧FIRE DEPARTMENT
✧POLLUTION CERTIFICATE
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References
https://www.zomato.com/jaipur
https://www.scribd.com/doc/47814962/restaurant-project
www.bplans.com/fast_food_restaurant.../company
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CHINESE THEME BASED RESTAURANT
MALAY MATHUR
BATCH 2016-19
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