Professional Documents
Culture Documents
Bank Soal Bahas 01
Bank Soal Bahas 01
Traffic was topped for more than four hours yesterday because of an accident. A car hit a bus on State
Street at about 5.30 p.m. Three bus passengers were taken into the hospital. Police closed two blocks of
State Street until 9.45 and directed traffic to Main Street.
A. On main Street
C. On State Street
Jawaban : C
A. One
B. Two
C. Three
D. None
Jawaban : C
We are the leading company that provides online marketing service, supply chain chart, and business
consultation service. Our currect fields of expertise are:
- Online marketing
- Salesmanship training
- Human resources
- Manufacture
A. A student
B. Alarge company
C. A family
D. An applicant
Jawaban : B
Jawaban : C
Jawaban : B
Guest : ...
Jawaban : D
8. Receptionist : Good morning, could I reserve a ticket from Surabaya to Medan for this evening?
Guest : Sorry, all the flights for this evening are sold out...
Receptionist : It’s OK for the earliest flight tomorrow. How much does it cost
D. Why is it so expensive?
Jawaban : C
a. Will find
b. Would find
d. Would found
Jawaban : A
10. Katrin : The service in this restaurant is very slow, we’ve been waiting for 45 minutes.
Mitta : ........
A. Let’s eat
Jawaban : B
11. Guest : I’m sorry to say this, I think the air conditioning doesn’t work properly.
Customer service : I’m sorry. I’ll get someone to check it for you.
Jawaban : B
12. Dhika : I’m afraid I have to complain, Tantri. You haven’t returned the book you borrowed last
month
A. I don’t know
Jawaban : C
13. Donna : What about your plan for next holiday John?
a. Will
b. Will have
c. Would
d. Would have
Jawaban : A
a. Tyas is ready to go
b. Rony will prepare Tyas luggage
Jawaban : C
15. She could have attended the meeting if she had taken the first train. It means that…
Jawaban : C
ESSAY
I recently received a letter from Mr. Robinson, a valued customer of ours. He purchased an Italian coffee
table and four French dining room chairs from us which your company delivered to his residence.
He has written a complaint that the purchases arrived damaged. We pride ourselves in the quality of our
product and would like an explanation as to how this mishap occurred. Even though the items are
insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be resolved to
everyone' s satisfaction.
Sincerely,
Jackie Middleton
Questions
I am writing concerning claim #760. The amount that your adjusters have set for the damage caused
by Hurricane Harry to my barn is unacceptably low.The amount that your company has offered would not
even allow doing the work myself, as the materials alone would cost almost $300 more than your
estimate.
I am including the estimate from our independent contractors that I have asked to inspect the
damage to my barn, and their estimates vary between $1,500 and $1,750.
I would like your company to take into consideration the estimates I have provided and reevaluate
your settlement offer. If you continue to deny the fact that your offer is unacceptably low, I will need to
seek legal counsel.
Yours sincerely,
Mathew Liverpool
3. What is the cost of the materials needed to fix the damage according to Mr. Liverpool?
To claim or complaint
He would like your company to take into consideration the estimates that he have provided and
reevaluate your settlement offer. If Mr. Green continue to deny the fact that your offer is unacceptably
low, He will need to seek legal counsel.