Computer

Supported
Collaborative
Work
Examples of CSCW
systems
Email
Shared database/hypertext
Videoconferencing
Chat systems
Real-time shared application
Aspects collaborative writing
Drawing
Games
Core stones of group
activity
Communication
Support for ongoing and direct communication among people
Text, voice, video, and Face to face communication
Collaboration
The act of joint co-operation in solving a problem or
undertaking a task - e.g. finding a place and a time to meet,
decision making.
Support for sharing info such as awareness of others’ activities
Co-ordination
Orchestra the communication and the collaboration
Adjusting individual contributions to fit into the overall task
Includes distributing tasks to team members, and reviewing
their performance
Computer mediated
communication
distributing information
increasing organizational efficiency
creating electronic democracy
challenging traditional hierarchies.
Computer mediated
communication (cont.)
+networking ---> promote long-distance
collaboration
Branching
Emotions, Flaming, free rider
Distance learning
Virtual communities
Time-space matrix

Same time Different times

Same Asynchrounous
Face to face
place interaction

Different Synchrounous Asynchrounous

places distributed distributed
Same place same time
Meeting face-to-face. Brainstorming, voting, and
ranking.
Managers spent about half of their time in
meetings
Difficult to keep a fixed focus and decision
making
E-whiteboard, WYSIWIS, Meeting rooms (1981
Arizona)
Same place different times
Usually it needs a shared
space
Co-ordination tools
Project scheduling
Different places same time
Distance
Video conferencing
Desktop conferencing
Replication on others’ screen
Chat, IRC, ICQ, CuSeeMe, Instant messager,
Shared-Editor session, Lectures
Different places different
times
Electronically file transfer
Durable messages
WWW in CSCW
E-groups, BSCW, Newsgroups
E-mail
 Awareness
Who is/was who
Who does/did what
What is done
Are you there? From E-mail to F2F
Couple/Uncouple awareness.
 Other issues
Departure/adding users to the team
Anonymity
Distinct roles
Users who need each other to complete a task
Security
Discussion
Email- what is shared?
Group vs. Community
From Here and Now to Everywhere and Forever
[5]
Human-human interaction