ENG 7 Teacher’s copy

USEFUL VOCABULARY FOR WRITING THE LETTER OF COMPLAINT

Salutation Dear Sir/Madam

Explainig reason I am writing in order to complain about / I am writing to complain about/ with excellent help of your …..
Unfortunately, I am writing to inform you….
In the first place
First of all
Introducing the My first complaint is
complaint:
The first problem is
The first thing I would like to draw your attention to is
My first concern is
Secondly / In the second place
Not only …….but also
Introducing Moreover
further
In addition to this
complaints:
Supplementary to this
…….was also unacceptable
I propose that you replace the item /I therefore suggest that I be given a full refund
Demanding I would be grateful if my money was refunded
action: I would be appreciative if you could help me solve these problems..
I would be thankful if you could give me a full refund
I look forward to hearing from you / I look forward to receiving a full refund
Endings I look forward to receiving a replacement
I look forward to receiving your explanation