LETTER OF COMPLAINT

CHECKLIST

I have started with Dear Sir/ Madam,

I have written at least 4 main paragraphs.

My letter is formal.

I have said why I am writing in the first paragraph.

I have mentioned all the complaints.

I have requested action in the fourth (last) paragraph.

I have used the correct closing expression Yours faithfully,

I have written my first name and my surname at the end.

I have used appropriate phrases

I am writing to complain about…

I am not at all happy with…

You say that…In fact…

My first/second complaint is that…

The problem did not stop there…

To my surprise/ horror/ disappointment. …

Furthermore, …

When it comes to the question of…

I must insist that…

I must ask you to…

I hope that in future…

I therefore request…

I look forward to Ving