LETTER OF COMPLAINT

Phrases and Vocabulary

Letters of complaint should be formal 1. Say what youre complaining about 2. Describe what happened 3. Say what you expected about it
Remember to use linking expressions, such as: In the first place,.. What is more., Moreover,.In addition. Furthermore. Salutation
Dear Sir/Madam, Mr/Mrs/Ms White

Opening Paragraph:
I am writing to express my strong dissatisfaction with or in connection with I am writing to put forward some complaints regarding.. I am writing in reference to/ with regard to Unfortunately what I received/experienced/discovered was completely different to what I expected/ordered.

Main Paragraphs:
On receiving the..I was surprised to discover that Despite the fact that your advertisement promisedI found that. It has got neithernor. I was bitterly disappointed to discover /learn /find that To my annoyance/ shock/surprise. It leaves me no choice but to express. Your advertisement was misleading in this respect. I think it is ungrateful that I would like to hear your explanation for the above. I am sorry to have to bring this to your attention, but.

Closing Paragraph
I wait a prompt reply./ I am confident that this matter will receive your prompt attention. I would appreciate your immediate attention in this matter In view of the inconvenience that you/this caused, I feel that you should.. Furthermore an apology would be appreciated I hope the necessary improvement will be made.

Signature endings
Yours faithfully/sincerely