PROJECT REPORT

ON

EMPLOYEE JOB SATISFACTION

Submitted in the Partial Fulfillment for the award

of

the degree of

BACHELOR OF BUSINESS ADMINISTRATION

UNDER THE GUIDANCEOF: SUBMITTED BY:

MRS.KAVITA BATRA DIKSHA

Roll no: 1443106

University Roll No:

(SESSION: 2016-17)

GOVT. COLLEGE FOR WOMEN

MAHARSHI DAYANAND UNIVERSITY

ROHTAK
DECLARATION

I Diksha, a student of 6th semester, bachelor of business administration roll no 1443106 of

GOVERNMENT COLLEGE FOR WOMEN, under the MAHARSHI DAYANAND
UNIVERSITY,Rohtak declare that the project report entitled EMPLOYEE JOB
SATISFACTION being submitted by me is an original piece of work done by me under the
supervision of Mrs.KAVITA BATRA. The matter presented has not been copied from any
other existing report. However, extracts of any literature which has been used for this report
has been duly acknowledged providing details of such literature in the reference. Also, this
project has not been submitted for the fulfillment of the requirement for the award of any
other degree or diploma to any other college/ university.

Diksha
 CONTENTS

1. INTRODUCTION TO COMPANY
 TATA MOTORS
 BACKGROUND
 OPERATIONS OF TATA MOTORS
 JOINT VENTURES
 PRODUCTS OF TATA MOTORS

2. COMPANY OUTLINES
 MANAGEMENT LEVELS
 MANAGEMENT OF TATA MOTORS

3. ABOUT COMPANY
 PRODUCTS & SERVICES
 SWOT ANALYSIS

4. ABOUT TOPIC

 INTRODUCTION
 BENEFITS
 RESEARCH METHODOLOGY
 OBJECTIVES OF THE STUDY
 DATA ANALYSIS AND INTERPRETATION
 LIMITATIONS
 FINDINGS FOR TATA MOTORS
 SUGGESTIONS
 QUESTIONNAIRE
 BIBLIOGRAPHY
INTRODUCTION TO COMPANY
INTRODUCTION TO COMPANY

TATA MOTORS
Tata Motors Limited (formerly TELCO, short for Tata Engineering and Locomotive
Company) is an Indian multinationalautomotive manufacturing company headquartered in
Mumbai, Maharashtra, India, and a subsidiary of the Tata Group. Its products include
passenger cars, trucks, vans, coaches, buses, construction equipment and military vehicles. It
is the world's 5th-largest motor vehicle manufacturing company, fourth-largest truck
manufacturer, and second-largest bus manufacturer by volume.

Tata Motors has auto manufacturing and assembly plants in Jamshedpur, Pantnagar,
Lucknow, Sanand, Dharwad,and Pune in India, as well as in Argentina, South Africa,
Thailand, and the United Kingdom. It has research and development centres in Pune,
Jamshedpur, Lucknow, and Dharwad, India and in South Korea, Spain, and the United
Kingdom. Tata Motors' principal subsidiaries purchased the British premium car maker
Jaguar Land Rover (the maker of Jaguar, Land Rover, and Range Rover cars) and the South
Korean commercial vehicle manufacturer Tata Daewoo. Tata Motors has a bus-
manufacturing joint venture with Marcopolo S.A. (Tata Marcopolo), a construction-
equipment manufacturing joint venture with Hitachi (Tata Hitachi Construction Machinery),
and a joint venture with Fiat Chrysler which manufactures automotive components and Fiat
Chrysler and Tata branded vehicles.

Founded in 1945 as a manufacturer of locomotives, the company manufactured its first

commercial vehicle in 1954 in a collaboration with Daimler-Benz AG, which ended in 1969.
Tata Motors entered the passenger vehicle market in 1991 with the launch of the Tata Sierra,
becoming the first Indian manufacturer to achieve the capability of developing a competitive
indigenous automobile.In 1998, Tata launched the first fully indigenous Indian passenger car,
the Indica, and in 2008 launched the Tata Nano, the world's cheapest car. Tata Motors
acquired the South Korean truck manufacturer Daewoo Commercial Vehicles Company in
2004 and purchased Jaguar Land Rover from Ford in 2008.

Tata Motors is listed on the (BSE) Bombay Stock Exchange, where it is a constituent of the
BSE SENSEX index, the National Stock Exchange of India, and the New York Stock
Exchange. The company is ranked 226th on the Fortune Global 500 list of the world's
biggest corporations as of 2016.

Type Public

BSE: 500570 (BSE SENSEX

Constituent)
Traded as
NSE: TATAMOTORS
NYSE: TTM

Industry Automotive

Founded 1945

Headquarters Mumbai, Maharashtra, India

Area served Worldwide

Keypeople Cyrus P. Mistry (2012–present) ,

Automobiles , Commercial Vehicles
, Coaches
BACKGROUND

Established in 1945, Tata Motors' presence indeed cuts across the length and breadth of India.
Over 4 million Tata vehicles ply on Indian roads, since the first rolled out in 1954. The
company's manufacturing base is spread across India - Jamshedpur (Jharkhand) in the east,
Pune (Maharashtra) in the west, and in the north in Lucknow (Uttar Pradesh) and Pantnagar
(Uttarakhand). A new plant is being set up in Singur (close to Kolkata in West Bengal) to
manufacture the company's small car. The nation-wide dealership, sales, services and spare
parts network comprises over 2,000 touch points. The company also has a strong auto finance
operation, TML Financial Services Limited, supporting customers to purchase Tata Motors
vehicles.

Tata Motors, the first company from India's engineering sector to be listed in the New York
Stock Exchange (September 2004), has also emerged as an international automobile
company. In 2004, it acquired the Daewoo Commercial Vehicles Company, Korea's second
largest truck maker. The rechristened Tata Daewoo Commercial Vehicles Company has
launched several new products in the Korean market, while also exporting these products to
several international markets. Today two-thirds of heavy commercial vehicle exports out of
South Korea are from Tata Daewoo. In 2005, Tata Motors acquired a 21% stake in Hispano
Carrocera, a reputed Spanish bus and coach manufacturer, with an option to acquire the
remaining stake as well. Hispano's presence is being expanded in other markets. In 2006, it
formed a joint venture with the Brazil-based Marcopolo, a global leader in body-building for
buses and coaches to manufacture fully-built buses and coaches for India and select
international markets. Tata Motors also entered into a joint venture in 2006 with Thonburi
Automotive Assembly Plant

Company of Thailand to manufacture and market the company's pickup vehicles in Thailand.
In 2006, Tata Motors and Fiat Auto formed an industrial joint venture at Ranjangaon (near
Pune in Maharashtra, India) to produce both Fiat and Tata cars and Fiat powertrains for the
Indian and overseas markets; Tata Motors already distributes and markets Fiat branded cars
in India. In 2007, Tata Motors and Fiat Auto entered into an agreement for a Tata license to
build a pick-up vehicle bearing the Fiat nameplate at Fiat Group Automobiles' Plant at
Córdoba, Argentina. The pick-up will be sold in South and Central America and select
European markets.
On 26 January 2014, the Managing Director Karl Slym was found dead. He fell from the
22nd floor to the fourth floor of the Shangri-La Hotel in Bangkok, where he was to attend a
meeting of Tata Motors Thailand.

On 2 November 2015, Tata Motors announced Lionel Messi as global brand ambassador at
New Delhi, to promote and endorse passenger vehicles globally.

OPERATIONS

Tata Motors has vehicle assembly operations in India, the United Kingdom, South Korea,
Thailand, Spain and South Africa. It plans to establish plants in Turkey, Indonesia, and
Eastern Europe.

TATA MOTORS CARS

The Tata Pr1ma

Tata Motors Cars is a division of Tata Motors which produces passenger cars under the Tata
Motors marque. Tata Motors is among the top four passenger vehicle brands in India with
products in the compact, midsize car, and utility vehicle segments. The company's
manufacturing base in India is spread across Jamshedpur (Jharkhand), Pune (Maharashtra),
Lucknow (Uttar Pradesh), Pantnagar (Uttarakhand), Dharwad (Karnataka) and Sanand
(Gujarat). Tata's dealership, sales, service, and spare parts network comprises over 3,500
touch points. Tata Motors has more than 250 dealerships in more than 195 cities across 27
states and four Union Territories of India. It has the third-largest sales and service network
after Maruti Suzuki and Hyundai.

Tata LPT Trucks made at overseas plants. Tata also has franchisee/joint venture assembly
operations in Kenya, Bangladesh, Ukraine, Russia, and Senegal. Tata has dealerships in 26
countries across 4 continents. Tata is present in many countries, it has managed to create a
large consumer base in the Indian Subcontinent, namely India, Bangladesh, Bhutan, Sri
Lanka and Nepal. Tata is also present in Italy,Spain, Poland, Romania, Turkey, Chile, South
Africa, Oman, Kuwait, Qatar, Saudi Arabia, United Arab Emirates, Bahrain, Iraq, Syria and
Australia.
TATA DAEWOO

Tata Daewoo (officially Tata Daewoo Commercial Vehicle Company and formerly Daewoo
Commercial Vehicle Company) is a commercial vehicle manufacturer headquartered in
Gunsan, Jeollabuk-do, South Korea, and a wholly owned subsidiary of Tata Motors. It is the
second-largest heavy commercial vehicle manufacturer in South Korea and was acquired by
Tata Motors in 2004. The principal reasons behind the acquisition were to reduce Tata's
dependence on the Indian commercial vehicle market (which was responsible for around 94%
of its sales in the MHCV segment and around 84% in the light commercial vehicle segment)
and expand its product portfolio by leveraging on Daewoo's strengths in the heavy-tonnage
sector.

Tata Motors has jointly worked with Tata Daewoo to develop trucks such as Novus and
World Truck and buses including GloBus and StarBus. In 2012, Tata began developing a new
line to manufacture competitive and fuel-efficient commercial vehicles to face the
competition posed by the entry of international brands such as Mercedes-Benz, Volvo, and
Navistar into the Indian market.

TATA HISPANO

Tata Hispano Motors Carrocera, S.A. was a bus and coach manufacturer based in Zaragoza,
Aragon, Spain, and a wholly owned subsidiary of Tata Motors. Tata Hispano has plants in
Zaragoza, Spain, and Casablanca, Morocco. Tata Motors first acquired a 21% stake in
Hispano Carrocera SA in 2005,and purchased the remaining 79% for an undisclosed sum in
2009, making it a fully owned subsidiary, subsequently renamed Tata Hispano. In 2013, Tata
Hispano ceased production at its Zaragoza plant.

JAGUAR LAND ROVER

Jaguar Land Rover PLC is a British premium automaker headquartered in Whitley, Coventry,
United Kingdom, and has been a wholly owned subsidiary of Tata Motors since June 2008,
when it was acquired from Ford Motor Company. Its principal activity is the development,
manufacture and sale of Jaguar Cars luxury and sports cars and Land Rover premium four-
wheel-drive vehicles. It also owns the currently dormant Daimler, Lanchester, and Rover
brands.
Jaguar Land Rover has two design centres and three assembly plants in the UK. Under Tata
ownership, Jaguar Land Rover has launched new vehicles including the Range Rover
Evoque, Jaguar F-Type, the Jaguar XF, the Jaguar XJ (X351) the second-generation Range
Rover Sport, the fourth-generation Land Rover Discovery, and the Range Rover (L405).

TML DRIVELINES

TML Drivelines Ltd. is a wholly owned subsidiary of Tata Motors engaged in the
manufacture of gear boxes and axles for heavy and medium commercial vehicles. It has
production facilities at Jamshedpur and Lucknow. TML Forge division is also a recent
acquisition of TML Drivelines. TML Drivelines was formed through the merger of HV
Transmission and HV Axles.

TATA TECHNOLOGIES

Tata Technologies Limited (TTL) is an 86.91%-owned subsidiary of Tata Motors which

provides design, engineering, and business process outsourcing services to the automotive
industry. It is headquartered in Pune (Hinjewadi) and also has operations in Detroit, London,
and Thailand. Its clients include Ford, General Motors, Honda, and Toyota.

The British engineering and design services company Incat International, which specialises in
engineering and design services and product lifecycle management in the automotive.

EUROPEAN TECHNICAL CENTRE

The Tata Motors European Technical Centre (TMETC) is an automotive design, engineering,
and research company based at Warwick Manufacturing Group (WMG) on the campus of the
University of Warwick in the United Kingdom. It was established in 2005 and is a wholly
owned subsidiary of Tata Motors. It was the joint developer of the World Truck.

In September 2013, it was announced that a new National Automotive Innovation Campus
would be built at WMG at Warwick's main campus at a cost of £100 million. The initiative
will be a partnership between Tata Motors, the university, and Jaguar Land Rover, with £30
million in funding coming from Tata Motors.
JOINT VENTURES
JOINT VENTURES

TATA MARCOPOLO

Tata Marcopolo is a bus-manufacturing joint venture between Tata Motors (51%) and the
Brazil-based Marcopolo S.A. (49%). The joint venture manufactures and assembles fully
built buses and coaches targeted at developing mass rapid transportation systems. It uses
technology and expertise in chassis and aggregates from Tata Motors, and know-how in
processes and systems for bodybuilding and bus body design from Marcopolo. Tata
Marcopolo has launched a low-floor city bus which is widely used by Chandigarh, Kolkata,
Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Lucknow, Pune, Agra, Kochi,
Trivandrum, and Bengaluru transport corporations. Its manufacturing facility is based in
Dharwad.

FIAT TATA

Fiat-Tata is an India-based joint venture between Tata and Fiat Automobiles which produces
Fiat and Tata branded passenger cars, as well as engines and transmissions. Tata Motors has
gained access to Fiat's diesel engine and transmission technology through the joint venture.

The two companies formerly also had a distribution joint venture through which Fiat products
were sold in India through joint Tata-Fiat dealerships. This distribution arrangement was
ended in March 2013; Fiats have since been distributed in India by Fiat Automobiles India
Limited, a wholly owned subsidiary of Fiat.

TATA HITACHI CONSTRUCTION MACHINERY

Tata Hitachi Construction Machinery is a joint venture between Tata Motors and Hitachi
which manufactures excavators and other construction equipment. It was previously known
as Telcon Construction Solutions.
PRODUCTS OF TATA MOTORS

For details of Tata Motors passenger cars, see Tata Motors Cars. For details of Land Rover
products, see Land Rover. For details of Jaguar products, see Jaguar Cars.

Cars charm one and all be it a new or a used

one. They are in many colors, many varieties
and models of cars on sale. The craze for cars
never seems to end. In fact the car market is
swamped with all segment of cars viz. sports
cars, big cars, small cars and many others. Even
in developing countries like India, the car
market has witnessed tremendous growth in the
recent years. As a result the competition among
the car manufacturer is also increasingand they are finding innovative ways of capturing the
market. While Maruti Suzuki India Ltd. has been selling the largest volume of private cars in
India for quite some time now, Tata motors has bedazzled the world with the launch of Nano
the cheapest car.Various multinational car companies are also selling diverse models of cars
in India.

Used car market is also growing at a parallel speed. Even big car companies themselves are
now buying the used cars and reselling them. Another notable development is the rising
popularity of the rental cars in India. This is due mainly to the influx of population from
smaller towns to the big cities and expansion of the business community. Car rental agencies
have also emerged in large numbers to target the car crazy generation.

The easy availability of car loans, financiers have also contributed a lot in the boom of the
automobile industry in India. Go for the car of your choice without worrying much for the
maintenance tips of cars, insurance, financiers and other car related issues.

SPORTS UTILITY VEHICLES

The origin of the sports utility vehicles (SUVs) can

be traced back to the usage of military jeeps in the
aftermath of the World War II period. On account
of their off-road capabilities, the SUVs gradually became popular especially in the rural areas
of US and Europe and big automobile majors sensed a growing business opportunity. Starting
off with the Toyota Land Cruiser , Land Rover made their mark on the global automobile
market as the sports utility vehicles.

In terms of design and aesthetics, the sports utility vehicles do vary but broadly could be
described as non-commercial passenger vehicles built with a body on frame chassis as is seen
in many trucks. Known popularly as the "off road vehicle" or "four wheel drive", the SUVs
progressively have undergone transformation in design and components for light weight and
fuel with its variants of Tata Sumo and Tata Safari while Mahindra & Mahindra launched
offers a range of choices today. While the country is witness to all kinds of car, the sports
utility vehicles Voyager, Bolero and Scorpio.

Toyota the global auto major from Japan came hard with its own SUVs like Prado, Qualis
and Innova. Hindustan Motors in association with its foreign partners launched Pajero while
the Korean auto giant Hyundai launched Terracan efficiency have been incorporated into the
contemporary sports utility vehicles. No wonder thus that SUVs are increasingly being used
for recreational and sporting purposes too.

The Indian automobile market in the last few years too has undergone significant
transformation. From a few outdated passenger car and truck models to boast of, the car
market has grown big and too have made a mark in the Indian automobile scene. While Tata
Motors and Mahindra & Mahindra are the major domestic car makers with a range of sports
utility vehicles, Maruti as the leading Indian car maker was the one to start off with its Maruti
Gypsy. Soon Tata Motors came up and Tuscon. In the context of continuously increasing
demand for the SUVs in India, both the domestic and foreign car makers are putting their
efforts in launching newer and varied form of SUVs.
COMMERCIAL VEHICLES

The rapid growth that marked the commercial automobiles' sector after independence can be,
to a great degree, seen as a fruition of Nehru's far sighted vision of an industrialized nation
and the subsequent exodus of masses to the cities. Today, India's commercial vehicles sector
is one of the rapidly growing industries in the country.

The output of commercial vehicles in India has shot up to 2.8 times between the years 1998
to 2004; the figure is significant in the light of the fact that the growth in passenger cars has
been only 2.2 times between the same period. Some of the automobile companies that are
operating in the commercial vehicles sector in India are-

Ashok

Leyland - One of the first automobile companies in India, Ashok Leyland was born when Mr.
Raghunandan Saran responded affirmatively to Nehru overtures to enter the vacant
automobile sector in 1948. Since then the company has seen manytie-ups with
reputedinternational companies and built up a formidable reputation in the country. Ashok
Leyland dominates the commercial vehicles sector in India with as many as 375,000 vehicles
battling on the Indian roads.

Force Motors - Force Motors Ltd founded in 1958 as Bajaj Tempo Ltd. is a manufacturer of
three wheelers , multi utility and cross country vehicles, light commercial vehicles, tractors
and now heavy commercial vehicles.
Eicher - Eicher takes great pride in its commercial vehicles that are touted as low priced as
well strong. Eicher has a range of Buses, Truck and Chassis.

Tata Motors - The first Indian company to come up with an indigenous car, Tata Motors'
credentials goes further. In the commercial vehicles sector, Tata Motors manufactures Luxury
Buses, Trucks and Tractors.
Volvo - One of the latest entrant into the commercial vehicles sector in India, Volvo is the
largest producers of heavy trucks in the world.

Mahindra and Mahindra - manufactures extremely durable buses, trucks, and three wheelers.
Mahindra and Mahindra gives a clear priority to vehicles that are meant tosurvive rugged use.
COMPANY OUTLINES
COMPANY OUTLINES

Tata Motors Limited is India's largest automobile company, with revenues of Rs. 32,426
crores (USD 7.2 billion) in 2006-07. It is the leader by far in commercial vehicles in each
segment, and the second largest in the passenger vehicles market with winning products in
the compact, midsize car and utility vehicle segments. The company is the world's fifth
largest medium and heavy commercial vehicle manufacturer, and the world's second largest
medium and heavy bus manufacturer.

Established in 1945, Tata Motors' presence indeed cuts across the length and breadth of India.
Over 4 million Tata vehicles ply on Indian roads, since the first rolled out in 1954. The
company's manufacturing base is spread across India - Jamshedpur (Jharkhand) in the east,
Pune (Maharashtra) in the west, and in the north in Lucknow (Uttar Pradesh) and Pantnagar
(Uttarakhand). A new plant is being set up in Singur (close to Kolkata in West Bengal) to
manufacture the company's small car. The nation-wide dealership, sales, services and spare
parts network comprises over 2,000 touch points. The company also has a strong auto finance
operation, TML Financial Services Limited, supporting customers to purchase Tata Motors
vehicles.

Tata Motors, the first company from India's engineering sector to be listed in the New York
Stock Exchange (September 2004), has also emerged as an international automobile
company. In 2004, it acquired the Daewoo Commercial Vehicles Company, Korea's second
largest truck maker. The rechristened Tata Daewoo Commercial Vehicles Company has
launched several new products in the Korean market, while also exporting these products to
several international markets. Today two-thirds of heavy commercial vehicle exports out of
South Korea are from Tata Daewoo. In 2005, Tata Motors acquired a 21% stake in Hispano
Carrocera, a reputed Spanish bus and coach manufacturer, with an option to acquire the
remaining stake as well. Hispano's presence is being expanded in other markets. In 2006, it
formed a joint venture with the Brazil-based Marcopolo, a global leader in body-building for
buses and coaches to manufacture fully-built buses and coaches for India and select
international markets. Tata Motors also entered into a joint venture in 2006 with Thonburi
Automotive Assembly Plant

Company of Thailand to manufacture and market the company's pickup vehicles in Thailand.
In 2006, Tata Motors and Fiat Auto formed an industrial joint venture at Ranjangaon (near
Pune in Maharashtra, India) to produce both Fiat and Tata cars and Fiat powertrains for the
Indian and overseas markets; Tata Motors already distributes and markets Fiat branded cars
in India. In 2007, Tata Motors and Fiat Auto entered into an agreement for a Tata license to
build a pick-up vehicle bearing the Fiat nameplate at Fiat Group Automobiles' Plant at
Córdoba, Argentina. The pick-up will be sold in South and Central America and select
European markets.

These linkages will further extend Tata Motors' international footprint, established through
exports since 1961. While currently about 18% of its revenues are from international
business, the company's objective is to expand its international business, both through
organic and inorganic growth routes. The company's commercial and passenger vehicles are
already being marketed in several countries in Europe, Africa, the Middle East, Australia,
South East Asia and South Asia. It has assembly operations in Malaysia, Kenya, Bangladesh,
Ukraine, Russia and Senegal.

The foundation of the company’s growth is a deep understanding of economic stimuli and
customer needs, and the ability to translate them into customer-desired offerings through
leading edge R&D. The R&D establishment includes a team of 1400 scientists and engineers.
The company's Engineering Research Centre was established in 1966, and has facilities in
Pune, Jamshedpur and Lucknow. The ERC has enabled pioneering technologies and
products. It was Tata Motors, which developed the first indigenously developed Light
Commercial Vehicle, India's first Sports Utility Vehicle and, in 1998, the Tata Indica, India's
first fully indigenous passenger car. Within two years of launch, Tata Indica became India's
largest selling car in its segment. The ERC in Pune, among whose facilities are India's only
certified crash-test facility and hemi-anechoic chamber for testing of noise and vibration, has
received several awards from the Government of India. Some of the more prominent amongst
them are the National Award for Research and Development Efforts in Industry in the
Mechanical Engineering Industries sector in 1999, the National Award for Successful
Commercialisation of Indigenous Technology by an Industrial Concern in 2000, and the
CSIR Diamond Jubilee Technology Award in 2004.

The company set up the Tata Motors European Technical Centre (TMETC) in 2005 in the
UK. TMETC is engaged in design engineering and development of products, supporting Tata
Motors' skill sets. Tata Daewoo Commercial Vehicle Company and Hispano Carrocera also
have R&D establishments at Gunsan in South Korea and Zaragoza in Spain.
The pace of new product development has quickened through an organisation-wide structured
New Product Introduction (NPI) process. The process with its formal structure for
introducing new vehicles in the market, brings in greater discipline in project execution. The
NPI process helped Tata Motors create a new segment, in 2005, by launching the Tata Ace,
India’s first indigenously developed mini-truck. The years to come will see the introduction
of several other innovative vehicles, all rooted in emerging customer needs. Besides product
development, R&D is also focussing on environment-friendly technologies in emissions and
alternative fuels.

Through its subsidiaries, the company is engaged in engineering and automotive solutions,
construction equipment manufacturing, automotive vehicle components manufacturing and
supply chain activities, machine tools and factory automation solutions, high-precision
tooling and plastic and electronic components for automotive and computer applications, and
automotive retailing and service operations.

True to the tradition of the Tata Group, Tata Motors is committed in letter and spirit to
Corporate Social Responsibility. It is a signatory to the United Nations Global Compact, and
is engaged in community and social initiatives on labour and environment standards in
compliance with the principles of the Global Compact. In accordance with this, it plays an
active role in community development, serving rural communities adjacent to its
manufacturing locations.

With the foundation of its rich heritage, Tata Motors today is etching a refulgent future.
MANUFACTURING

Tata
Motors owes its leading position in the Indian automobile industry to its strong focus on
indigenisation. This focus has driven the Company to set up world-class manufacturing units
with state-of-the-art technology. Every stage of product evolution-design, development,
manufacturing, assembly and quality control, is carried out meticulously. Our manufacturing
plants are situated at Jamshedpur in the East, Pune in the West and Lucknow in the North.

JAMSHEDPUR

Established in1945, the Jamshedpur unit was the company's first unit and is spread over an
area of 822 acres. It consists of 4 major divisions - Truck Factory, Engine Factory, Cab &
Cowl Factories, and the Novus. The Truck Division boasts of two assembly lines. The main
assembly line, measuring 180m in length has 20 work stations with a vehicle rolling out
every 8 mins. The other line is dedicated to special purpose vehicles and for meeting the
requirements of the Indian Army. The Cab, Cowl & Novus Factory is equipped with state-
of- art facilities like Centralized Paint Shop and Automated painting set up, Robot painting,
BIW Fabrication of day & sleeper cabs for trucks, Articulates ( Tractor/ Trailer), BIW
Fabrication of Cowls for buses, and other miscellaneous applications.

As one of the most modern forging set-ups in the country, the Forge Division is equipped
with a semi-automated forging line with 40,000 mkgBeche Hammer and state-of-the-art
presses from Kurimoto of Japan. It produces critical forgings like crankshafts, front axle
beams and steering parts for the automobile plant. The new forging line, installed in April
1984, has the capacity to forge front axle beams at 90 sec per piece and crankshafts at 120 sec
per piece. Mechanical presses help produce a variety of heavy forgings. The sophisticated
FIDIA digit 165 CC Graphite Milling Machine links shop floor machines to the design
workstation. The Forge has been certified as ISO 9002 and QS 9000 by the BVQI.

PUNE

The Pune unit is spread over 2 geographical regions- Pimpri (800 acres) and Chinchwad
(130 acres). It was established in 1966 and has a Production Engineering Division, which
has one of the most versatile tool making facilities in the Indian sub-continent. It houses a
Vehicle manufacturing complex which is one of the most integrated automotive
manufacturing centers in the country producing a large variety of individual items and
aggregates. It is engaged in the design and manufacture of sophisticated press tools, jigs,
fixtures, gauges, metal pattern and special tools, as well as models for the development of
new ranges of automobile products. Its capabilities have enabled Tata Motors to introduce
new products and improve existing ones without resorting to imports of dies or fixtures.

Over the years, this division has developed expertise in design and manufacture of
automated dies, fixtures and welding equipment. Its large design group is fully conversant
with state-of-the-art CAD facilities and manufacturing facilities comprising of light and
heavy CNC machine shops, jigs boring room, plastic template shop, wood pattern and model
pattern shop, five axis precision machine tools and laser control machines. To cope with
such a diverse range, four assembly lines have been established, one each for MCVs and
HCVs, LCVs, Utility vehicles and one for Passenger Cars (Indica and Indigo).

LUCKNOW

Tata Motors Lucknow is one of the youngest production facilities among all the Tata
Motors locations and was established in 1992 to meet the demand for Commercial Vehicles
in the Indian market. The state of art plant is strongly backed by an Engineering Research
Centre and Service set-up to support with latest technology and cater to the complexities of
automobile manufacturing. Fully Built Vehicle business, which is one of the fast growing
areas of our business, is also established in Lucknow plant, rolls out commercial vehicles
and is specialized in the designing and manufacturing of a range of modern buses which
includes Low-floor, Ultra Low-floor, CNG & RE Buses. The Lucknow facility also
specializes in manufacturing HCBS (High capacity Bus System) buses.

UTTARAKHAND

The company has set up a plant for its mini-truck, Ace, at Pant Nagar in Uttarakhand. The
plant will begin commercial production during the course of the year. This is the company's
fourth plant, after Jamshedpur (commercial vehicles), Pune (commercial vehicles and
passenger vehicles) and Lucknow (commercial vehicles).

The company is investing about Rs.1000 crores in the plant. Vendors for the vehicle will
make additional investments to set up their plants in the vendor park adjoining the plant.
The operation will generate about 7500 direct and indirect jobs in the plant, among vendors
and service providers in the area.
RESEARCH & DEVELOPMENT

Research provides the much-needed inspiration for the birth of new ideas, which in turn
breathes new life into products. World-class automotive research and development are key
factors that contribute to the leadership of the Company.

ENGINEERING RESEARCH CENTRE

The Research Centre at Jamshedpur regularly upgrades components and aggregates. A well-
equipped torture track enables rigorous and exhaustive testing of modifications before they
are used as regular fitments.

The Engineering Research Centre in Pune was setup in 1966 and is among the finest in the
country. It has been honored with two prestigious awards - 'The DSIR National Award for
R&D Effort in Industry - 1999' and 'National Award for Successful Commercialization of
Indigenous Technology by an Industrial Concern – 2000.
FACILITIES

 TEST BEDS

Tata Motors has 24 engine test beds for engine development. These are fully automated
with computerized data acquisition and logging. They are used to test performance,
endurance, and durability. They are also used in development of components and other
engine aggregates.

 CHASSIS DYNAMOMETER EMISSION LAB

The ERC has a specialized AVL Zollner Chassis Dynamometer with a 508mm-twin
roller for checking the emission levels of chassis. It is certified by UTAC, TUV,
INTA and ARAI. With a 125 kw generator, it can cater to the maximum vehicle
speed of 210 km/h. Inertia simulation ranges from 567kg to 3000 kg.

 INSTRUMENTATION LIBRARY

The 'Instrumentation Laboratory' at ERC Engines is equipped with a range of

instruments to assist engine development. These include data acquisition systems, air
flow meters, blow-by meters, smoke meters, oil consumption meters,
incometer&topometer, piston profile tester, FIP test rig, Swirl test rig, and many other
support equipments to cater to routine engine development activities.

 REDUCING EMISSIONS

A specialized laboratory has been set up to measure levels of emission of vehicles using
petrol, diesel or CNG. This laboratory helps Tata Motors achieve fuel consumption
efficiencies that would conform to international standards, under varying driving cycles.
It stands testimony to Tata Motors commitment to help bring down levels of atmospheric
pollution caused by vehicular exhaust.
  TEST TRACKS

High-speed tracks are specialized tracks for testing endurance of cars and commercial
vehicles. The Tata Motors torture tracks and high-speed tracks in Jamshedpur and
Pune are the only one of their kind in the country. The torture track has 4 segments.
Each segment affords a different type and level of stress testing for the vehicle chassis and
aggregates. The tracks subject the chassis to shock, twisting, and bending loads. 1000
cycles on this torture track are equivalent to approximately one and a half lakh kms of
running on regular roads. It thus provides a valid test of chassis and vehicle durability.

 SAFETY

Tata Motors ERC is the only high-tech facility in India to evaluate the degree of passenger
safety in the event of any high-speed impact. Through a special crash test facility. Different
types of accidents are simulated; the results analyzed, and put to use in the development of a
vehicle that satisfies stringent international safety norms.

 DESIGNING AND STYLING

The CAD centre is equipped with 53 state-of-the-art CAD stations and the latest software.
The CAD centre is a vital organ of ERC's Cab Design Section.
CAD designing involves development of vehicle specifications, styling interiors and
exteriors, reviewing the styling from the engineering and aesthetic points of view, virtual
prototyping to check for design acceptability and feasibility of manufacture.
CORPORATE SOCIAL RESPONSIBILITY

Tata Motors believes in technology for tomorrow. Its products stand testimony to this.
Company’s annual expenditure on R&D is approximately 2% of our turnover. It has also set
up two in-house Engineering Research Centers that house India's only Certified Crash Test
Facility. It ensures that its products are environmentally sound in a variety of ways. These
include reducing hazardous materials in vehicle components, developing extended life
lubricants, fluids and using ozone-friendly refrigerants. Tata Motors has been making
conscious effort in the implementation of several environmentally sensitive technologies in
manufacturing processes. The Company uses some of the world's most advanced equipment
for emission check and control.

Tata Motors concern is manifested by a dual approach

 Reduction of environmental pollution and regular pollution control drives

 Restoration of ecological balance

Tata Motors has been at the forefront of the Indian automobile industry's anti-pollution
efforts by introducing cleaner engines. It is the first Indian Company to introduce vehicles
with Euro norms well ahead of the mandated dates. Tata Motors’ joint venture with
Cummins Engine Company, USA, in 1992, was a pioneering effort to introduce emission
control technology for India.

Tata Motors has set up effluent treatment facilities in its plants, to avoid release of polluted
water into the ecosystem. In Pune, the treated water is conserved in lakes attracting various
species of birds from around the world thus turning the space into a green belt. Tree
plantation programs involving villagers and Tata Motors employees, have turned acres of
barren village green. Tata Motors has planted as many as 80,000 trees in the works and the
township and more than 2.4 million trees have been planted in Jamshedpur region. Over half
a million trees have been planted in the Poona region. Tata Motors has directed all its
suppliers to package their products in alternate materials.
CORPORATE SUSTANIBILITY

INTEGRATED RURAL DEVELOPMENT

The company has adopted several villages around its manufacturing units at Pune,
Jamshedpur and Lucknow. Integrated Rural Development aims at meeting basic needs in
five broad areas - Health, Education, Water, Environment and Livelihoods.

EMPLOYABILITY

The company is establishing the small car plant at Singur in West Bengal. CS at Singur
focuses on enhancing the employability of the youth and women in the region through
training and skill development. Skills being imparted are attuned to the immediate
requirements and future demands that would be generated with the coming of the ancillaries.
QUALITY POLICY

Tata Motors is committed to maximizing customer satisfaction and strives to achieve the goal
of excellence, by continual improvement, through ongoing design and development,
manufacture and sale of reliable, safe, cost-effective, quality products and services of
international standards, using environmentally sustainable technologies, for improving levels
of efficiency and productivity within its plants and ancillaries.

Tata Motors also has commitment towards improving the quality of life of its employees,
both within and outside its plants and offices, through improved work practices and social
welfare schemes.

Our ‘Quality Policy’ underlines our commitment to the manufacture of quality products using
“environmentally sustainable technologies”. The ‘Environmental Policy’ makes specific
commitment to prevention of pollution and management review of the environment
management system.

ENVIRONMENTAL POLICY

TATA Motors reaffirms its commitment to minimize the adverse impacts of its products,
operations and services on the environment.

Towards this end, it shall strive to:

 Establish sound environment objectives and targets & a process of reviewing them.
 Comply with all applications legal / regulatory & other Environment requirement.
 Reduce the emission levels of vehicles in full compliance of the regulatory norms &
proactively work with the industry, Government, other related industries & agencies
to bring in international practices.
 Use of environmentally sustainable technologies & practices for prevention of
pollution and the continual improvement in environment performance.
 Conserve natural resources and energy by minimizing their consumption & “wastage.
 Minimize wastage generation, enhance recovery & recycling of material and develop
Eco-friendly wastage disposal practices.
 Building awareness of our work force, customers and vendors on Environment issues.
MANAGEMENT LEVELS
MANAGEMENT LEVELS

To focus effectively on the issues and ensure expedient resolution of diverse matters, the
Board has constituted a set of Committees with specific terms of reference/scope. The
Committees operate as empowered agents of the Board as per their Charter/ terms of
reference. Targets set by them as agreed with the management are reviewed periodically and
mid-course corrections are also carried out. The minutes of the meetings of all Committees of
the Board are placed before the Board for discussions / noting. The relationship between the
Board, the Committees and the senior management functions is illustrated alongside.
MANAGEMENT OF TATA MOTORS

BOARD OF DIRECTORS

 Mr. Ratan N Tata (Chairman)

 Mr. N A Soonawala
 Dr. J JIrani
 Mr. V R Mehta
 Mr. R Gopalakrishnan
 Mr. Nusli N Wadia
 Mr. S M Palia
 Dr. R A Mashelkar
 Mr. Ravi Kant
 Mr. P M Telang

SENIOR MANAGEMENT

 Mr. Ravi Kant Managing Director

 Mr. P M Telang Executive Director (Commercial Vehicles)
 Mr. Rajiv Dube President (Passenger Cars)
 Mr. C Ramakrishnan Chief Financial Officer
 Mr. P Y Gurav Vice President (Corporate Finance-Accounts and Taxation)
 Dr. S J Tambe Vice President (Human Resource)
 Mr. ZackriaSait Vice President (Technical Services)
 Mr. A M Mankad Head (Car Plant)
 Mr. S B Borwankar Head (Jamshedpur Plant)
 Mr S Krishnan Vice President (Commercial-PCBU)
 Mr Ravi Pisharody Vice President (Sales & Marketing)
 Mr. H K Sethna Company Secretary
ABOUT COMPANY
 ABOUT COMPANY

PRODUCTS AND SERVICES

 Finished TATA MOTORS

TATA MOTORS & TATA  TATA MOTORS Cars
MOTORS Products  Cars Articles
 TATA MOTORS Cars products

 Castings, Forging and Machined Components

 Rolling Mill Rolls and Refractory
 Pig Iron and Sponge Iron
 Railway Rolling stock and Mini / Micro Hyde
Projects supply
 Aluminum and Mining Industry equipment and
Engineering
spares
 Diesel Genets
 Construction and material handling equipment
 Automotive accessories
 Agro equipment including Tractors
 Bicycles and Bicycle Spare Parts

 Industrial
 Food Additives
 Chloral Alkalis
 Iron Oxide
Chemicals  Pigments
 Solvents
 Maize Derivatives
 Minerals
 Paint Driers

 TATA MOTORS manufacture, export, sourcing

Nature of Business
and marketing
  Engineering

Year of establishment  1962

 600000 (20 14-2015)

Number of employees

 US$6.7 Billion
Profit
SWOT ANALYSIS

SWOT ANALYSIS OF TATA MOTORS INDUSTRY:

STRENGTH

 High Growth

 Ready availability of highly skilled and cheap manpower

 Large raw material base

 Policy initiatives taken by government

 Capability to assimilate new technologies and handle new projects

 Continuous emphasis on product development and design up gradation

WEAKNESS

 Lack of warehousing support from government

 International price fluctuation

 Huge labour force resulting in high labour charges

 Lack of strong presence in global fashion market

 Unawareness of international standards by many players

 OPPORTUNITIES

 Rising potential in the domestic market

 Growing fashion consciousness globally

 Use of information technology and decision support to help eliminate the

length of production cycle of different products

 Use of E-Commerce in direct marketing.

THREATS

 Major part of the industry in unorganized

 Limited scope for mobilizing funds through private placements and public
issues (many businesses are family owned)

 Difficulty in obtaining bank loans resulting in high cost of private borrowings

 Stricter internationals standards

 High competition from east European countries and other Asian countries

 Lack of communication facilities and skills

 INTRODUCTION

TO

EMPLOYEE JOB SATISFACTION

INTRODUCTION TO EMPLOYEE JOB SATISFACTION

Organization is nothing but a group of people whose activities have been planned &
coordinated to meet organization objectives. An organization that exists to produce &
services has a good chance to service & prosper it. It consists of right people.

The vast majority of people work to support themselves & their families. But people work for
many other reasons other than economic security e.g. many also work to keep busy & feel
useful, to create & achieve something. They want to gain recognition & achiever status or to
test & stretch their capabilities. To meet these multifarious needs, people & organization join
forces.

The biggest challenge to the manager is to make all employees contribute to the success of
the organization in an ethical & socially responsible way. The society well-being, to a large
extend depends on its organization particularly business organization. It is the business
organization which makes goods & service available, provided job, generate wealth & land
stability & security to the people.

To assist employees in achieving their personal goals, at least in so for as these goals enhance
the individual’s contribution to the organization. Personal objective of employees must be
met if workers leave the organization is to be maintained retained & motivated. Otherwise,
employee performance & satisfaction may decline & employee may leave the organization.

Human resource is the important factor of the organization. If this factor is not satisfied or not
work properly then organization cannot achieve their target.

For that purpose employees are of ten asked to supply HCL information about the content of
job, given their familiarity with it. An organization expects accurate information about the
job as well as organization also concerned about the employee’s reaction to having their jobs
analyzed. In order to prevent employee dis-satisfaction uncertainty & anxiety, organization
should communicate the reason for conducting the job analysis & keep the employee
informed about employee satisfaction process.

Employees are the most valuable assets of an organization there should be a conscious effort
to realize goals by satisfying needs and aspiration of employees.
Organization must meet their goals by which employees feel satisfied in their work lines due
to the key strength of the company determined by the human power of the organization.

Basically two types of functions performed by HR Manager these are operative & managerial
both functions are helpful to get the employee satisfaction working in the company.

FUNCTION OF HRM

Operation Functions Managerial Functions

EMPLOYEE

SATISFACTION

 Wages

 Nature of work

 Promotion Chances

 Supervision

 Work Group

 Working Conditions

 High employee satisfaction levels can reduce employee turnover. Dissatisfied

employees tend to perform below their capabilities, result in high turnover of staff and
leave their jobs relatively quickly and are not very likely to recommend the company
as an employer.
  Employee satisfaction research give employees ‘a voice’ and also allow the
pinpointing of problematic areas leading to the raising of staff satisfaction levels,
developing and reviewing of staff management and optimizing corporate
communication.
 Issues covered include the current workplace situation, management styles/attitudes,
internal communications, workplace atmosphere, corporate culture/vision and image.

Employee satisfaction research encompasses many different research techniques but the
measurement of satisfaction is only the first step to improving employee satisfaction.

Research done by various researcher shows that satisfied, motivated employees will create
higher customer satisfaction and in turn positively influence organizational performance.
Noticing this trend, many organizations are investing in measuring and quantifying
employee’s opinions and attitudes by incorporating Employees Satisfaction Surveys into their
existing HR and organizational processes.

Benefits of Employee Job Satisfaction:

More Accurate Perspective:

Organization achieve a more accurate view of current policies and a more clear perspective of
issue that are of priority to employees than others, such as benefits versus career
development, versus compensation.

Increased Employee Loyalty:

By quantifying and analyzing employee attitudes and opinions, enterprises can identify
problem areas and solutions to create a supportive work environment encouraging a
motivated and loyal workforce.

Training Needs Assessment:

Employees Satisfaction Surveys aid in developing individual goals and career potential. With
more insight into their opinion and attitudes, management can establish professional
development initiatives.
Improved Customer Service:

Because motivated employees are critical to improved organizational initiative, such as

increasing customer satisfaction, enterprises that value had strive for greater employee
satisfaction ultimately create higher customer satisfaction.

A comprehensive employee satisfaction process can be keys to a more a motivated and loyal
workforce leading to increased customer satisfaction and overall profitability for an
enterprise.
RESEARCH METHODOLOGY
RESEARCH METHODOLOGY

Research Design

Research design for present study was descriptive and exploratory.

Methods of data collection

There are two types of methods for data collection:
 Primary Source
 Secondary Source

1) The questionnaire was formed covered 14 major areas.

2) Sample of 80 workers was taken representing app. 40% of total workers i.e. 200.
3) The workers were interviewed and asked to fill the questionnaire based on stratified
random sampling method.

SAMPLE DESIGN
A sample design is a definite plan for obtaining a sample from given population. It
refers to the techniques or the procedure the researches would adopt in selecting the
items for sample.
SAMPLE SIZE
Here sample size is 80 workers i.e. 40% of total work force of the company who represent the
entire population.
OBJECTIVES OF THE STUDY

 To study worker’s satisfaction level regarding working condition, welfare activities,

and interpersonal relationship and identify areas for improvement and know worker’s
overall satisfaction level.
 To study the how productivity and quality can be improved through satisfaction
 To study worker’s perception regarding the safety arrangements and safety training
prgrammes.
DATA ANALYSIS:

The survey started by choosing a tool, designing the process, compiling the data and
interpreting the result.

DATA ANALYSIS TOOLS:

Table and pie chart were used to analysis data.

Method of data collection and Area Targeted

Data were collected through questionnaire method.

AREA TARGETED:
The following are the targeted areas
1. Goal Clarity
2. Canteen Facility
3. Working Condition
4. Interpersonal Relationship
5. Safety
6. Quality Improvement
7. Supervisor Behavior
8. Welfare Activities
9. Quality Improvement Programs
10. Training and development
LIMITATIONS
 Limitations of the study:

 As the study deals with the behavior of the employee, it was not easy to convey the
questions to them and to get the proper answer.
 Time provided for the study was also limited.
 Area of the study very small.
 Cost was the major constraint in the study.
DATA ANALYSIS
AND
INTERPRETATION
DATA ANALYSIS & INTERPRETATION

TATA MOTORS DEPARTMENT

Q1. The mission, vision, objectives and core values of my organization are shared and well
explained.

PERCENTAGE ALTERNATIVES

89% SATISFIED

0% NEUTRAL

11% DISSATISFIED

0% 11%
SATISFIED

NEUTRAL
89%
DISSATISFIED

From the above data, it is interpreted that 85.45% workers are satisfied , and 10.45%
workers are dissatisfied with the way in which mission , vision , objectives and core values
are explained and shared with them.
Q2. I am satisfied with the quality of food and other canteen facilities provided to me.

PERCENTAGE ALTERNATIVES

14.55% SATISFIED

1.81% NEUTRAL

83.63% DISSATISFIED

TOTAL

14.55%
1.81% SATISFIED
NEUTRAL
DISSATISFIED

83.63%

From the above data it is interpreted that 14.55% workers are satisfied, and 83.63% workers
are dissatisfied with the canteen facility provided to them , while 1.81% were neutral.
Q3. Proper lighting, ventilation, sitting and cleanliness facilities are provided to me, while I
am on the job.

PERCENTAGE ALTERNATIVES

76.36% SATISFIED

9.09% NEUTRAL

14.45% DISSATISFIED

14.55%
SATISFIED
9.09%
NEUTRAL
DISSATISFIED
76.36%

From the above data it is interpreted that 76.36% workers are satisfied , and 14.45% are
dissatisfied with the working environment provided to them , while 9.09% are neutral.
Q4. Co-workers value and respect each other as a person , in our organization .

PERCENTAGE ALTERNATIVES

74.54% SATISFIED

3.64% NEUTRAL

21.82% DISSATISFIED

21.82%
SATISFIED
3.64% NEUTRAL
DISSATISFIED
74.54%

From the above data it is interpreted that 74.54% workers are satisfied and 21.82% are
dissatisfied with the interpersonal relationship among themselves; while 3.64% were
indifferent.
Q5. Various programs like training, education etc. conducted by the company for the
personal growth, quality improvement and productivity improvement are very useful..

PERCENTAGE ALTERNATIVES

90.91% SATISFIED

0.00% NEUTRAL

9.09% DISSATISFIED

9.09%
0.00%
SATISFIED
NEUTRAL
DISSATISFIED

90.91%

From the above data it is interpreted that 90.91% workers are satisfied and 9.09% are
dissatisfied with the conduction of various programs like training, education etc
Q6. I always feel that my life is valued by the company as it gives special emphasis on safety
arrangements and safety training programme.

PERCENTAGE ALTERNATIVES

82.27% SATISFIED

3.63% NEUTRAL
9.09% DISSATISFIED

9.09%
3.63%
SATISFIED
NEUTRAL
DISSATISFIED

87.27%

From the above data it is interpreted that 87.27% workers are satisfied and 9.09% workers
are dissatisfied with the statement that their life is valued by the company. Whereas 3.63%
are neutral.
Q7. I feel pride in associating with the organization.

PERCENTAGE ALTERNATIVES

85.45% SATISFIED

1.81% NEUTRAL

12.72% DISSATISFIED

12.72%
1.81%
SATISFIED
NEUTRAL
DISSATISFIED
85.45%

From the above data it is interpreted that 85.45% workers are satisfied and 12.72% workers
are dissatisfied with the statement that they feel pride in associating with the organization
while 1.81% are neutral.
Q8. My supervisor gives attention to my problems and is available to me whenever needed.

PERCENTAGE ALTERNATIVES

81.34% SATISFIED

3.63% NEUTRAL

10.45% DISSATISFIED

3.63% 10.45%
SATISFIED
NEUTRAL
DISSATISFIED

81.34%

From the above data it is interpreted that 81.34% workers are satisfied and 10.45% are
dissatisfied with the behaviour of their supervisor; while 3.63% were neutral.
Q9. Various welfare activities of company such as salary advance , loan , home visits, special
medical facilities , society etc. are good .

PERCENTAGE ALTERNATIVES

85.45% SATISFIED

1.81% NEUTRAL

12.72% DISSATISFIED

1.81% 12.72%

SATISFIED
NEUTRAL
DISSATISFIED

85.45%

From the above data it is interpreted that 85.45% workers are satisfied and 12.72% workers
are dissatisfied with the welfare activities of the company; while 1.81% are neutral.
Q10. Various programs conducted for quality improvement like advice , reward policy ,
quality circle , TBEM , etc.; and at present reward and recognition policies like Kaizen ,
quality circles award policies are good and profitable for the company.

PERCENTAGE ALTERNATIVES

76.36%
SATISFIED
0%
NEUTRAL
23.64%
DISSATISFIED

23.64%
SATISFIED
0% NEUTRAL
DISSATISFIED
76.36%

From the above data it is interpreted that 76.36% workers are satisfied and 23.64% workers
are dissatisfied with the various programs conducted for quality improvement.
FINDINGS
FINDINGS FOR TATA MOTORS

 In FWD, company’s mission, vision, objectives, core values and objectives are shared
and explained to the workers. The satisfaction level is high and very few are
dissatisfied with the way in which mission, vision, objectives and core values are
shared and explained.
 Majority of workers (app.84%) are dissatisfied with the canteen facility and the
quality of the food.
 The work conditions are satisfactory in FWD. Approx.77% workers are satisfied with
it.
 The workers are quite satisfied with the interpersonal relationship that exists between
them.
 Various programs conducted by company for personal growth , quality improvement
and productivity improvement are satisfactory .
 Safety arrangement and safety training programs are good in the company.
 Being part of the organization, most of the workers feel pride.
 Supervisor gives proper attention to the problems of the workers and always available
to them whenever needed.
 Welfare activities conducted by the company are good.
 Most of the workers are satisfied with the quality improvement programs as well as
with the reward and recognition policies.
 The workers are quite satisfied with the interpersonal relationship that exists between
them.
 Various programs conducted by company for personal growth, quality improvement
and productivity improvement are satisfactory.
 Safety arrangement and safety training programs are good in the company.
Being part of the organization, most of the workers feel pride.

 Supervisor gives proper attention to the problems of the workers and always available
to them whenever needed.
 Welfare activities conducted by the company are good.
SUGGESTIONS
 SUGGESTIONS

 Management must take some initiative in order to improve the quality of the food
provided in the canteen and other canteen facilities.
 More attention must be given to the cleanliness. In some dept. like LGD proper
cleaning does not take place. Workers of FWD have to face the same problem.
 Management must focus their attention on this aspect.
 In LGD some workers think that in reward they must get those things which
are useful for them. Things which they can use in their day today life.
 Workers are not satisfied with the medical facility. Company must take some
initiative for providing better medical facility.
QUESTIONAIRE
 QUESTIONNAIRE

NAME: ………………………………………………………….......................................

AGE:………………………………………………………………………………………

QUALIFICATION:……………………………………………………………………..

Q.1: Are you cleared about the mission, vision and objective of the organization?

(a) yes (b) no

Q.2: Quality of food and canteen facilities are appropriate?

(a) satisfied (b) not satisfied (c) not satisfied

Q.3: Are you satisfied with the lighting, ventilation ,sittingand cleanliness with in the
organization?

(a)satisfied (b)neutral (c) not satisfied

Q.4: Are you satisfied with the level of interpersonal relationship with in the
organization?

(a) satisfied (b) not satisfied (c)not satisfied

Q;5: Are you satisfied with the quality improvement&productivity Improvement

programmes conducted by the organization?

(a) satisfied (b)neutral (c) dissatisfied

Q.6: Are you satisfied with the safety arrangements and safety training
programmeswith in the organization?

(a)satisfied (b)neutral (c)dissatisfied

Q.7: Do you feel pride with in the organization?

(a)yes (b)no

Q.8: Supervisor gives attention to your problems?

(a)yes (b)no

Q.9: Are you satisfied with various welfare activities such

as:advancesalary,homeloans,visits, special medical facilities, society etc?

(a)yes (b)no

Q.10: Are you satisfied with the quality improvement programmeswith in the
organization?

(a) yes (b)no

Signature:
BIBLIOGRAPHY
 BIBLIOGRAPHY
 Aswathappa, K.; Organizational Behaviour; 5th Edition, Himalaya Publishing
House, Mumbai, 2000.
 Sikula, Andrew F. and Mckenna, John F.; The Management of Human
Resources- Personnel Text & current issues ; John Wiley and New York
,1989.
 C.B. Gupta; Human Resource Management – Text & cases 1st Edition 1996.
 Tripathi, P.C.; Human Resource Development; 2nd Edition, Sultan Chand &
sons, New Delhi, 1989.
 Organizational Behavior ---Luthans

 Research Methodology ----C R Kothari

WEB ADDRESS
 www.utcecho.com
 www.stpt.usa.edu.com
 www.kaaj.com
 www.tatainternational.com