Professional Documents
Culture Documents
ON
“TYPES OF DEPOSITS”
Table of content
Table of content
2. PROFILE OF BANKS
2.1 IDBI BANK 19-25
2.2 CANARA BANK 26-32
3. ANALYSIS OF DATA 33-40
4. INTERPRETATION
4.1 Finding 41
4.2 Suggestion 42
4.3 Conclusion 43
5. ANNEXTURES-1 (MANAGER) 44-46
ANNEXTURES-2 (CUSTOMER) 47-49
ANNEXTURES-3 (BANKS LETTER HEAD)
6. BIBLOGRAPHY 50
1
Chapter - I
GENERAL INTRODUCTION
1.2Defination:
A bank is a financial institution that accepts deposits & channels those deposits
into lending activities.
Indian Banking Companies Act - “Banking Company is one which transacts the
business of banking which means the accepting for the purpose of lending or investment
of deposits money from the public repayable on demand or otherwise and withdrawal by
cheque, draft, order or otherwise”.
Dictionary meaning of the Word ‘Bank’ -The oxford dictionary defines a bank as
“an establishment for custody of money received from or on behalf of its customers. It’s
essential duty is to pay their drafts on it. It’s profits arises from the use of the money left
employed by them”.
1.3 Origin:
The history of banking refers to the development of banks and
banking throughout history, with banking defined by contemporary sources as an
organization which provides facilities for acceptance of deposits, and provision of loans.
The history begins with the first prototype banks of merchants of the ancient world,
which made grain loans to farmers and traders who carried goods between cities. This
began around 2000 BC in Assyria and Babylonia. Later, in ancient Greece and during the
Roman Empire, lenders based in temples made loans and added two important
innovations: they accepted deposits and changed money. Archaeology from this period
in ancient China and India also shows evidence of money lending activity.
In ancient India there is evidence of loans from the Vedic period (beginning 1750
BC). Later during the Maurya dynasty (321 to 185 BC), an instrument called adesha was
in use, which was an order on a banker desiring him to pay the money of the note to a
third person, which corresponds to the definition of a bill of exchange as we understand it
today. During the Buddhist period, there was considerable use of these instruments.
Merchants in large towns gave letters of credit to one another.
Banking in India originated in the first decade of 18th century with The General
Bank of India coming into existence in 1786. This was followed by Bank of Hindustan.
Both these banks are now defunct. The oldest bank in existence in India is the State Bank
of India being established as “The Bank of Bengal" in Calcutta in June 1806. A couple of
decades later, foreign banks like Credit Lyonnais started their Calcutta operations in the
1850s. At that point of time, Calcutta was the most active trading port, mainly due to the
trade of the British Empire, and due to which banking activity took roots there and
prospered.
The first fully Indian owned bank was the Allahabad Bank, which was established
in 1865. By the 1900s, the market expanded with the establishment of banks such as
Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in Mumbai - both
of which were founded under private ownership. The Reserve Bank of India formally
took on the responsibility of regulating the Indian banking sector from 1935. After India's
independence in 1947, the Reserve Bank was nationalized and given broader powers.
4
The Public Sector emerged as the driver of economic growth consequent to the
industrial revolution in Europe. With the advent of globalization, the public sector faced
new challenges in the developed economies. No longer the public sector had the privilege
of operating in a seller’s market and had to face competition both from domestic and
international competitors. Further, in the second half of the 20th century in the developed
economies, the political opinion started swinging towards the views that the intervention
as well as investment by Government in commercial activities should be reduced to the
extent possible.
Without a sound and effective banking system in India it cannot have a healthy
economy. The banking system of India should not only be hassle free but it should be
able to meet new challenges posed by the technology and any other external and internal
factors. For the past three decades India's banking system has several outstanding
achievements to its credit. The most striking is its extensive reach. It is no longer
confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system
has reached even to the remote corners of the country. This is one of the main reasons of
India's growth process. The government's regular policy for Indian bank since 1969 has
paid rich dividends with the nationalization of 14 major private banks of India.
1.4Bank Deposit:
Bank deposits consist of money placed into banking institutions for safekeeping.
These deposits are made to deposit accounts such as savings accounts, checking
accounts and money market accounts. The account holder has the right to withdraw
deposited funds, as set forth in the terms and conditions governing the account
agreement.
• It acts as an intermediary between people having surplus money and those requiring
money for various business activities.
• It facilitates business transactions through receipts and payments by cheques instead of
currency.
• It provides loans and advances to businessmen for short term and long-term purposes.
• It also facilitates import export transactions.• It helps in national development by
providing credit to farmers, small-scale industries and self-employed people as well as to
large business houses which lead to balanced economic development in the country.
• It helps in raising the standard of living of people in general by providing loans for
purchase of consumer durable goods, houses, automobiles, etc.
6
1) DEMAND DEPOSIT:
The money we keep in our saving accounts is like a medium of exchange and this
is called Demand deposits. This is because ownership of this deposit may be transferred
from one person to another via cheques or electronic transfers. There is no fixed term to
maturity for Demand Deposits.
prescribed in order to offset the cost of maintaining and servicing such deposits. Savings
deposits are deposits that accrue interest at a fixed rate set by the commercial banks.
Current Accounts are designed to meet the needs of such sections of the public who
operate their account regularly and frequently. i.e. Traders, Businessmen, Corporate
bodies or the like who receive money and make payments very often. Current accounts
are suitable to such category of customers as there are no restrictions on the number of
withdrawal or deposit. Current accounts can be opened by individuals, proprietary
concerns, partnership firms, Private & Public Ltd Co., HUFs/Specified associations,
Societies, Trusts, Limited Liability Partnerships etc.
Recurring deposits:
Fixed amount is deposited at regular intervals for a fixed term and the repayment
of principal and accumulated interest is made at the end of the term. These deposits are
usually targeted at persons who are salaried or receive other regular income. A Recurring
Deposit can usually be opened for any period from 6 months to 120 months.
9
Saving Account:
Savings Bank account, as the very name suggests, is intended for savings for the
future. There are no restrictions on the number and amount of deposit that can be made
on any day. Minimum amount of withdrawal/deposit is Rs.10/-. Balance in the account
earns interest at rates decided by the Bank, from time to time. The facility of withdrawal
by cheque is also allowed subject to certain restrictions. Savings Bank accounts can be
opened by eligible persons except in the name of Government departments / bodies
depending upon budgetary allocations for performance of their functions / Municipal
Corporations or Municipal Committees / Panchayat Samitis / State Housing Boards /
Water and Sewerage / Drainage Boards / State Text Book Publishing Corporations /
Societies / Metropolitan Development Authority / State / District Level Housing Co-
operative Societies, etc. or any political party or any trading / business or professional
concern, whether such concern is a proprietary or a partnership firm or a company or an
association
Basic Savings Bank Deposit Accounts As per the modified guidelines of RBI, the
“Basic Savings Bank Deposit Account” will offer following minimum common facilities
to all the customers:
i. The Basic Savings Bank Deposit Account should be considered a normal banking
service available to all.
ii. This account shall not have the requirement of any minimum balance
iii. The services available in the account will include deposit and withdrawal of cash at
bank branch as well as ATMs; receipt/credit of money through electronic payment
channels or by means of deposit/ collection of cheques drawn by Central/ State
Government agencies and departments.
iv. While there will be no limit on the number of deposits that can be made in a month,
account holders will be allowed a maximum of four withdrawals in a month, including
ATM withdrawals
12
JOINT ACCOUNTS: Deposit accounts can be opened by an individual in his own name
or by more than one individual in their joint names, subject to maximum of four persons.
Any person competent to contract /who need not necessarily be the parent of the minor
may deposit the money belonging to him in his name jointly with a minor. However, the
minor in such cases should be duly represented by his/her natural guardian or in the
absence, a guardian appointed by a competent court only.
High Yield Options – Other savings accounts are after offering high interest rates
as compared to others. There are options that are mainly ideal on saving for a long-term
basis, like emergency funds. The majority of savings is done on a strict process online.
Luckily, there are banks that allow for high interest rates. If you are interested in
processing banking online, there are substantial returns on the money as compared to the
local branch.
With these in mind, you might want to consider investing in stocks, government
bonds, mutual funds and other high-yield investment vehicles. They don’t provide the
same level of safety and security that savings accounts do, but they give you the chance
to enjoy high interest rates and earn more money.
Fixed Deposit:
Term deposits are deposits received by the Bank for a fixed period, withdrawable
after the expiry of the fixed period and include deposits such as
Recurring/Fixed/Kamadhenu etc. Bank has tailored various term deposit schemes to suit
the needs and expectation of the investing people from all walks of life. Term deposits
can be opened by individuals, partnership firms, Private/Public Ltd Co.’s, HUFs,
Institutions, Societies, Trusts, Limited Liability Partnership etc.
The Minimum period for placing deposit under Fixed deposits (FD) Scheme is 15
days, reinvestment scheme, Kamadhenu Deposit (KD) is 5 months and Recurring deposit
(RD) is 6 months. Deposits of above ` 5 lakh can be placed for a minimum period of
even 7 days. The maximum period for deposits under fixed deposits (FD), Kamadhenu
Deposit (KD) and Recurring deposit (RD) is 10 years. However, deposits in the name of
minors and deposits under court orders are accepted for more than 10 years period.
The minimum amount to be deposited varies with banks, but is usually around Rs10,000.
If the foremost question on your mind regarding deposits is if you need a savings account
with the bank, rest assured.
Most banks don't require you to be a savings account holder first, though there are
some benefits. For instance, if you have internet banking enabled with your bank,
opening a fixed deposit may only require you to log on and open a fixed deposit. You can
choose the kind of deposit you want to make, the time period, and the amount.
Other benefits include overdraft facilities and linking the deposit to your bank account
and enabling the sweep-in and sweep-out facilities.
However, online or not, opening a deposit in other banks is hardly a taxing
process. It simply involves filling out a form, putting together a set of documents and
your photographs and submitting them. The bank will issue a fixed deposit receipt which
you need to hold on to.
While all banks have the required forms at their branches, a good many, such as
Kotak Mahindra Bank or Axis Bank, have them available on their Web site. Download,
print and fill these out.
16
Still others such as HDFC Bank, ING Vysya, Axis Bank and ICICI Bank allow
you to submit details online, post which the bank sends a representative to collect the
form and necessary documents.
You can also opt to submit them at the closest bank branch itself, but in such a
case, you have to go in person. Forms are either available under the ‘Accounts and
Deposits' tab on the Web site or in the ‘Downloads' section.
As far as taxation is concerned fixed deposits are taxed at normal rates of taxation
and hence one cannot take the tax benefit from this investment.
TERM DEPOSIT:
1) Deposits for periods of 7 days to 120 months.
2) Minimum deposit is Rs.1000/- and multiples Rs.100/-.
3) Interest normally paid quarterly, half yearly, or yearly. Monthly payment can be had
at discounted rates.
4) Loans are available up to 90% of the deposit, with interest 1% above the deposit
rate.
5) Minors above the age of 10 can deposit upto Rs.200000/- in their names
independently.
Premature withdrawal permitted with applicable penalty.
6) Ideal investment for earning regular quarterly income without disturbing principal,
and with maximum liquidity and safety.
7) The deposit will be renewed on due date for the same period.
8) TDS is applicable, 15H/15G to be submitted for exemption.
Chapter - II
PROFILE OF BANKS:
Introduction:
IDBI the tenth largest development bank in the world has promoted world class
institutions in India. A few of such institution built by IDBI are the National Stock
Holding Corp. (NSE), the National Securities Depository Services Ltd.( NSDL ) Stock
Holding Corp. of India (SHICL) etc. IDBI is a strategic investor in a plethora of
institutions, which have revolutionized the Indian Financial Markets.
The birth of IDBI bank took place after RBI issued guidelines for entry of new
private sector banks in January 93. Subsequently, IDBI as promoters sought permission
to establish a commercial bank and retained KPMG a management consultant of
international repute to prepare the principle approval to establish IDBI bank on February
11th 1994 thereafter the bank was incorporated at Gwalior under companies act on 15th
September 1994 with its registered office at Indore. The Certificate of Commencement of
Business was received on 2nd December 1994. Bank's registered office is in Indore and
Head Office in Mumbai.
One of the reason for the growth of Indian banks like ICICI and IDBI is that they
have been allowed freedom to open any no. of branches in a particular city or suburb.
They have also been given the freedom to open ATMs unlike in both cases the foreign
banks who have been restricted in both of these areas.
20
strongly committed to work towards emerging as the 'Bank of choice' and 'the most
valued financial conglomerate', besides generating wealth and value to all its stakeholders
2.2 Origin:
The Industrial Development Bank of India (IDBI) was established in 1964 under an
Act of Parliament as a wholly owned subsidiary of the Reserve Bank of India. In 1976,
the ownership of IDBI was transferred to the Government of India and it was made the
principal financial institution for coordinating the activities of institutions engaged in
financing, promoting and developing industry in India. IDBI provided financial
assistance, both in rupee and foreign currencies, for green-field projects as also for
expansion, modernization and diversification purposes. In the wake of financial sector
reforms unveiled by the government since 1992, IDBI also provided indirect financial
assistance by way of refinancing of loans extended by State-level financial institutions
and banks and by way of rediscounting of bills of exchange arising out of sale of
indigenous machinery on deferred payment terms.
After the public issue of IDBI in July 1995, the Government shareholding in the
Bank came down from 100% to 75%.IDBI played a pioneering role, particularly in the
pre-reform era (1964–91), in catalyzing broad based industrial development in India in
keeping with its Government-ordained ‘development banking’ charter. Some of the
institutions built with the support of IDBI are the Securities and Exchange Board of
India (SEBI), National Stock Exchange of India (NSE), the National Securities
Depository Limited (NSDL), the Stock Holding Corporation of India Limited (SHCIL),
the Credit Analysis & Research Ltd, the Exim Bank (India), the Small Industries
Development Bank of India (SIDBI) and the Entrepreneurship Development Institute of
India.
reforms in financial sector, IDBI reshaped its role from a development finance institution
to a commercial institution. With the Industrial Development Bank (Transfer of
Undertaking and Repeal) Act, 2003, IDBI attained the status of a limited company viz.,
IDBI Ltd.
Subsequently, in September 2004, the Reserve Bank of India incorporated IDBI
as a 'scheduled bank' under the RBI Act, 1934. Consequently, IDBI, formally entered the
portals of banking business as IDBI Ltd. from 1 October 2004. The commercial banking
arm, IDBI BANK, was merged into IDBI in 2005.
ATM:
Besides cash withdrawals, some of the important things that you can do through
the International Debit cum ATM card are :
Balance Enquiry
Statement Request
Cheque-book Request
Mini statements
Cheque and Cash Deposits
International usage
Make purchases at 51,000 merchant establishments in India and over
10 million worldwide.
Fabulous discounts and great deals at various establishments
Internet Banking:
Internet Banking gives you the power to access your bank account from your
Personal Computer. Some of the important features of Internet Banking are :
Phone Banking:
Just pick up your phone and access your account. The following features are
available through Phone Banking:
Mobile Banking:
The unique feature is that this facility is available across all mobile service
providers. :
Balance enquiry
Details of Last three transactions
Cheque payment status
Cheque book request
Statement request
Pension Account:
Pension, now without any tension Worried about receiving your monthly pension
cheque? Stop worrying. Open an IDBI.
24
Bank Pension Account and get rid of all the hassles of receiving pension payment
smooth after month. IDBI Bank's Pension Account gives you the joy of receiving your
pension without any tension.
Sabka Account
IDBI introduces Sabka Account - a savings account that's literally meant for
everyone;
Absolutely elementary in its approach and with an average quarterly balance
requirement of just Rs 250.
Salient features of Sabka Account:
1. Low average quarterly balance:
Modern banking facilities with IDBI's Sabka Account with just Rs 250.
statements. If you have registered for Internet Banking, you can also avail of the
5. Recurring Deposits
This account offers you a recurring fixed deposits service wherein you can earn a
higher rate of interest just by investing a small amount (as low as Rs 500) every
25
month. There will be no charges for standing instruction for credit to Recurring
Introduction:
Canara bank is an Indian state-owned bank headquartered
in Bangalore, Karnataka. It was established at Mangalore in 1906, making it one of the
oldest banks in the country. The government nationalized the bank in 1969. As of
November 2015, the bank had a network of 5784 branches and more than
9153 ATMs spread across India
Widely known for customer centricity, Canara Bank was founded by Shri
Ammembal Subba Rao Pai, a great visionary and philanthropist, in July 1906, at
Mangalore, then a small port town in Karnataka. The Bank has gone through the various
phases of its growth trajectory over hundred years of its existence. Growth of Canara
Bank was phenomenal, especially after nationalization in the year 1969, attaining the
status of a national level player in terms of geographical reach and clientele segments.
Eighties was characterized by business diversification for the Bank. In June 2006, the
Bank completed a century of operation in the Indian banking industry. The eventful
journey of the Bank has been characterized by several memorable milestones. Today,
Canara Bank occupies a premier position in the comity of Indian banks.
Over the years, the Bank has been scaling up its market position to emerge as a
major 'Financial Conglomerate' with as many as nine subsidiaries/sponsored
institutions/joint ventures in India and abroad. As at June 2016, the Bank has further
expanded its domestic presence, with 5847 branches spread across all geographical
segments. Keeping customer convenience at the forefront, the Bank provides a wide array
of alternative delivery channels that include 9657 ATMs, covering 4081 centers. Several
IT initiatives were undertaken during the year. The Bank set up 172 hi-tech E-lounges in
27
select branches with facilities like ATM, Cash Deposit Kiosk with voice guided system,
Cheque Deposit Kiosk, Self-Printing Passbook Kiosk, Internet Banking Terminal,
Online Trading Terminal and Corporate Website Access. ‘Canara e-Info book’ – an
electronic passbook and banking related information facility was introduced on mobile
platforms - Android, Windows & iOS. The Bank also launched Canara Bank RuPay
Debit Card, Canara Club Card – Debit, Canara Secured Credit Card, Canara Elite Debit
Card, Canara Bank Platinum Rupay Cards, Platinum Rupay Card and EMV Chip Cards
under debit and credit cards. Online Savings Bank and PPF account opening were
introduced. The Bank made several value additions under internet banking and mobile
banking services.
Promoting an inclusive growth strategy, which has been formed as the basic plank
of national policy agenda today, is in fact deeply rooted in the Bank's founding
principles. "A good bank is not only the financial heart of the community, but also
one with an obligation of helping in every possible manner to improve the economic
conditions of the common people". These insightful words of our founder continue to
resonate even today in serving the society with a purpose.
Origin:
Founded as 'Canara Bank Hindu Permanent Fund' in 1906, by late Shri
Ammembal Subba Rao Pai, a philanthropist, this small seed blossomed into a limited
company as 'Canara Bank Ltd.' in 1910 and became Canara Bank in 1969 after
nationalization.
"A good bank is not only the financial heart of the community, but also one with an
obligation of helping in every possible manner to improve the economic conditions of
the common people" - A. Subba Rao Pai.
Founding Principles:
Sound founding principles, enlightened leadership, unique work culture and remarkable
adaptability to changing banking environment have enabled Canara Bank to be a
frontline banking institution of global standards.
2) Pragathi Krishna Gramin Bank has its headquarters at Bellary, Karnataka, and has 645
branches spread over eleven districts. Canara bank is a state level lead bank in Kerala.
29
1) INOPERATIVE ACCOUNTS:
“Inoperative” means not functioning, and non-functioning of a bank account
continuously for 2 years brings it in the category of non-operative or dormant account.
Here, non-functioning means “non-functioning of transactions” by the account holder. As
per Reserve Bank of India (RBI) guidelines, this rule applies to both savings as well as a
current account.
2) UNCLAIMED DEPOSITS:
Money left undisturbed in an inactive bank account which eventually (commonly
5 years after the last transaction) is considered an abandoned property whose ownership
passes onto the State under the escheat laws.
6) RECURRING DEPOSIT:
Recurring Deposit is a special kind of Term Deposit offered by banks in India
which help people with regular incomes to deposit a fixed amount every month into their
Recurring Deposit account and earn interest at the rate applicable to Fixed Deposits.
Chapter - III
ANALYSIS OF DATA
COLLECTION OF DATA:
For the purpose of my study I have collected the relevant data keeping in mind the
aim of my research. I have collected the data from different source namely primary data
and secondary data sources.
Primary Data:
The primary data related to study was collected from the branch office of the
IDBI bank and CANARA bank visited in ambarnath. The relevant information is given to
me by the manager of the bank branch.
SECONDARY DATA:
Beside primary data, I have also collected the secondary data from the source
given below
34
TABLE 3.1
Question 1:
TYPE OF ACCOUNT CUSTOMERS ARE HOLDING
20
18
16
14
12
10 Canara Bank
8 IDBI Bank
6
4
2
0
Saving Recurring Fixed Current Other Total
Account Account Account Account
35
TABLE 3.2
Question 2:
How frequently do you visit to your bank?
Bi weekly 2 6
Weekly 4 3
Fortnightly 4 2
Monthly 8 5
Total 20 20
20
18
16
14
12
10 Canara Bank
8 IDBI Bank
0
Bi weekly Weekly Fortnightly Monthly As and Total
when
required
36
TABLE 3.3
Question 3:
Who has suggested to open an account in this bank
20
18
16
14
12
10
8 Canara Bank
6 IDBI Bank
0
37
TABLE 3.4
Question 4:
How much time do you stand in queue for operating your account?
20
18
16
14
12
10 Canara Bank
IDBI Bank
8
0
Up to 10 11-20 mins 21-30 mins above 30 1 hour Total
min mins
38
TABLE 3.5
Question 5:
How is the saving account services of this bank?
25
20
15
IDBI Bank
Canara Bank
10
0
Good Bad Total
39
TABLE 3.6
Question 7:
Do you think that pan & photo are necessary for opening an account?
Yes 18 18
No 2 2
Total 20 20
25
20
15
Canara Bank
IDBI Bank
10
0
Yes No Total
40
TABLE 3.7
Question 8:
Do you receive statements monthly
Yes 16 18
No 4 2
Total 20 20
25
20
15
Canara Bank
IDBI Bank
10
0
Yes No Total
41
Chapter - IV
INTERPRETATION
TABLE 3.1: From the above table it could be inferred that out of 20 people majority
people have chosen saving account. Most of the respondents are preferring savings
account. Presently the bank offers varieties of account services to the customer.
TABLE 3.2: From the above table it could be inferred that majority of people visit there
bank monthly.
TABLE 3.3: From the above table it could be inferred that majority of people have
chosen the bank according to the goodwill in the market. Whereas some has opened there
account by someone influence.
Table 3.4: From the above table it could be inferred that majority of people have stated
that they have to wait in the queue not more than 10 minutes to deposit their money.
TABLE 3.5: From the above table it could be inferred that majority of people have said
they only have saving account in this bank.
TABLE 3.6: From the above table it could be inferred that majority of people says that
pan & photo are necessary for opening an account. For security and identity sake.
TABLE 3.7: From the above table it could be inferred that majority of people says they
receive statement monthly.
(A) Finding:
It has been found out that different customers are having different views in
relation to their bank and the service provided to them, the following are shown in the bar
chart provided above to understand it easily.
1) Maximum numbers of the customers are holding savings account with the bank. By
which the bank get maximum funds from saving account holder to lend.
2) Customers have chosen the respective bank considering to their service and goodwill.
(B) Suggestion:
With regard to banking products and services, customers respond at different
rates, depending on the consumers characteristics. Hence both the bank should try to
bring their new product and services to the attention of potential early adopters.
1) Both the should ask for their consumer feedback to know whether the customers are
really satisfied or dissatisfied with the service and product of the bank. If they are
dissatisfied, then the reasons for dissatisfaction should be found out and should be corrected in future.
2) The Canara Bank brand name has earned a lot of goodwill and enjoys high brand
equity. As there is intense competition, Canara Bank should work hard to maintain its
position and offer better service and products to customers. Whereas IDBI BANK is the second
good bank in public sector and should improve its technique to gain rank the market.
3) Majority of the people find banking important in their life, so both banks should
employ the strategies to convert the want in to need which will enrich their business.
4) The bank should try to increase the Brand image through performance and service
then, only the customers will be satisfied.
(C) Conclusion:
The project entitled “TYPES OF DEPOSITS BY BANK”. Has helped me in
studying satisfaction about services and products offered to customers. And various type
of deposits offered by banks to the customer and the customers view related to it. This
project has helped me in gaining knowledge about various banks activity and d service
provided by them to the customers.
However, the major purpose of this study is to know the various schemes offered
by banks to mobilize their deposits. Here in this study schemes offered by public banks
were studied, which reveals the following conclusion:
1) Savings bank account is for all kinds of people, tailored intentionally by banks to
promote saving habits.
3) Fixed deposit account is scheme offered by banks for regular income to people or else
gives high returns as well as safety.
.
44
Annexures No.-I
Questionnaire (Manager)
Personal Particular
Name of respondent:
Bank:
Branch:
Type of bank: private bank public bank foreign bank
Years of experience:
DESIGNATION:
(a) 3%
(b) 3.2%
(c) 4%
(d) 8%
45
3) According to importance, rank the resources being used in your bank for
business activities.
(a) Manpower
(b) Machines
(c) Money
(d) Materials
Yes No
Yes No
Fully partly
Bank overdraft:
Locker facility:
Investment transaction:
Deposits:
7) Do you think fixed deposit account holder are big support o the bank in long term
finance?
Yes NO
46
8) How do you let our customers know about your new deposits product?
d) On line Advertisement
a) Withdraw of cash
c) Balance check
h) Transfer of funds
10) What has your bank done to increase its deposit account holder base? any
attracting offers?
Answer:
Annexures No.-II
Questionnaire (CUSTOMER):
Objective: Data are collected for research work and other than this has no other
purpose. The information collected from respondents would be kept confidential.
Personal Particulars:-
Name:
Age:
Sex:
Name of Bank holding account:
3) Who have convinced you to open an account or avail banking services from your
bank?
(a) Branch manager
(b) Advertising
(c) Goodwill of bank
(d) Employees of bank
(e) Others
4) How much time do you stand in queue for operating your account?
(a) Up to 10 minutes
(b) 11 - 20 minutes
(c) 21 - 30 minutes
(d) Above 30 minutes
6) Are you satisfied with interest rate bank offered you on saving account?
Ans:
7) Do you think that pan & photo are necessary for opening an account?
Yes No
10) What all facilities are given to you on opening saving account in this bank?
Answer:
11) If not this bank which bank would you prefer to open your account?
Answer:
BIBLIOGRAPHY:
WEBLOGRAPHY
Internet
@ www.idbibank.com
@ www.wikipedia.com
@ www.canarabank.com