Professional Documents
Culture Documents
Organizational DevelopmentIntervention
Plan in EDP OperationSubmitted to the Instructor
ofTotalQuality Management, Department of Management
Cavite State University
Cavite City Campus
In partial fulfillment
of the requirements for the subject
BMGT 26: Total Quality Management
JERALD SANTIAGO
LINELLE CORDOVA
JHONALYN M. MALUMAY
BSBM-3B / #14 #04
nd
2 Semester, AY 2018-2019
Republic of the Philippines
CAVITE STATE UNIVERSITY
CAVITE CITY CAMPUS
DEPARTMENT OF MANAGEMENT
Business Management Unit
SUBMITTED TO:
Jhonalyn M. Malumay was residing at 312 M.Reyes Street, San Antonio, Cavite
City. She was born on September 13, 1996 at Cavite City. She is the third daughter of
Mr. Zosimo D. Malumay and Mrs. Josephine M. Malumay, her siblings are John Henry
Malumay, JhovielynMalumay and Jhon Phillip Malumay. She finished her primary
education at Manuel Rojas Elementary Schoolin San Roque, Cavite City in 2008 and
graduated at secondary level at Cavite National High School located in Chief E. Martin,
Cavite City on April 2012. After graduating in high school she did not pursue her studies
and worked as a cashier in public market. She continued her studies after 5 years of
working and she is now enrolled in Cavite State University-Cavite City campus as a
In her high school year, Jhonalyn M. Malumay was very active in participating on
church activities and at a very young age, she works as a sales lady, cashier and factory
worker.
.
Jerald Z Santiago was residing at 62M brgyTreceMartirez Street, Samontepark
Cavite City. He was born on September 14, 1992 at PulilanBulacan. He is the second son
of Mr. Ronaldo Santiago and Mrs. Imelda Santiago her siblings are Jerome Santiago and
Jovyann Santiago and Jolina Santiago He finished her primary education at Manuel Rojas
Elementary Schoolin San Roque, Cavite City in 2008 and graduated at secondary level at
Cavite National High School located in Chief E. Martin, Cavite City on April 2012. After
graduating in high school He did not pursue her studies and worked as a bagger in emilus
mart and become ah team leader . He continued her studies after 5 years of working and
in Cavite State University- Cavite City Campus taking a Bachelor of Science Major in
Marketing. A 3rd year college student. She has two siblings named Lianne Cordova and
Leireel Cordova. Her mother name is Ronellia Cordova and her Father is Angelito
Cordova.
She finished her Secondary Level in Cavite National Highschool in the year 2014.
After her highschool graduation she is not able to step on college because of financial
problem, she seek job right after her graduation and luckily, she became a barista of a
Page
LIST OF TABLES* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
LIST OF FIGURES* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
LIST OF APPENDICES* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
INTRODUCTION
Objectives of ODIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
METHODOLOGY
Collection of Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Process Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper Trailing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Historical Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Market Aspect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cost of Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SUMMARY* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONCLUSION* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RECOMMENDATIONS* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
REFERENCES* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
APPENDICES* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION
organization to determine what will be the problem in the future, and how could they fix
the problem quickly. Some of the small businesses are easily get bankrupt because of
lack of knowledge about organizational development plan, small or large companies must
have their organizational development intervention plan. To prevent the bankruptcy there
are some criteria for effective intervention plan; the Extent to which it (the Intervention)
fits the needs of the organization, the degree to which it is based on causal knowledge of
The main reason for this proposal is to help future entrepreneurs to identify what
problem will be they facing on their business. In order to determine the right path for the
achievements, the entrepreneur need to continually analyze what should be he/she needs
Objectives of ODIP
For the future entrepreneurs to be familiarize to the flow chart of the business
To identify what would be the future problem that may encounter of the business
owners.
To easily resolve the problem and decrease the expenses of the company
Intervention plan was conducted at Cavite State University Cavite City Campus.
TacoRico of Cavite State University Cavite City Campus AY. 2018 who pursued his
dream to be a sole proprietor in the future with the help of Enterprise Development
Project (EDP). The study focused only on tracing the development and intervention and
performance of TacoRico.
METHODOLOGY
This chapter presents the methodology that will be used in this study and will
The primary used data was the manuscript given by the owner of Tacorico and
through asking questions from the owner and the employee. Secondary data was obtained
Tacorico offered product that is made only by the owner and all the process are
shoulder by the owner including the production, marketing, financial process. There will
be a possibility that problems or delay may occur since the entrepreneur are making all
the process alone, there will be times that he cannot assure that he can give all his time in
making sure that the process will be done in time since there is no one to help him. It may
consume so much time and effort for the process to be done, additional thing to consider
that may affect the process is he has work to do to support his family. He can do the
process alone but the entrepreneur cannot assure the quality of the product. The owners
employee is the one who is selling the product since the owner has 1 employee to rely on
he cannot assure that the employee will be always present and if there will be times that
he cannot make it, it will be a problem because the time, the process and money
Historical Background
last September 1, 2018 until December 1, 2018. The business was located at Muralla, P.N
Cavite City. The starting capital was Php30, 000. TacoRico was derived from the core
product of the business and the owner’s name. TacoRico is under the food service
industry, which means that the business outlet serves snacks for immediate consumption
on site (food away from home). This industry includes restaurants, school and hospital
TacoRico is a sole proprietor business that is owned and manage by single person.
It offers different flavors of Tacos such as; Taco la Primero (ground pork original flavor),
Taco la Cerdo Curry (ground pork curry flavor), Taco la Barriga (sisig pork belly).
Customers can also avail combo snacks like Taco con Jugo Uno (ground pork original
flavor + any juice), Taco con Jugo Dos (ground pork curry flavour + any juice) and Taco
TacoRico promotes thru the use of signages and social media. Two signageswas
provided for the enterprise, first is for the logo for the food cart and second is the menu
list of TacoRico. Overall, the TacoRico satisfies their customer. Customers obviously
enjoy the Tacos they eat and also thru some interviews customers were happy that with
Market Aspect
market situation where the product can be identified through demand analysis.
Product
The core product of TacoRico is tacos which comes with different flavors. Tacos
is defined by Merriam Webster as fried tortilla that is folded or rolled and stuffed with a
mixture (as of seasoned meat, cheese, and lettuce. Taco la Primero (gound pork original
flavor), Taco la Cerdo Curry (ground pork curry flavor) and Taco la Barriga (sisig pork
belly) together with drinks like Azul (blue lemonade) and Rojo (strawberry red iced tea).
Customers can also avail combo meals like Taco con Jugo Uno (ground pork original
flavor + blue lemonade or strawberry red iced tea), Taco con Jugo Dos (ground pork
curry flavor + blue lemonade or strawberry red iced tea) and Taco con JugoTres (sisig
pork belly + blue lemonade or strawberry red iced tea) was the flavors of tacos.
Contact
Supplier
Purchase
of raw
Inventory
ingredie
nts
Cleaning and
Selling of Storing of
Product Raw
Ingredients
Preparat
Cooking
ion of
Procedu
Ingredie
re
nts
Figure 5. Process Flow
1. Contact Supplier – the proprietor will contact his suppliers, one of the supplier
of his main ingredients is his friend so the proprietor can ask his supplier to
2. Purchase of raw ingredients – the proprietor will buy and pick up his reserved
orders from his suppliers and check the quality of the raw ingredients to ensure
that all the produce items are fresh and to avoid unfair trade practices.
3. Cleaning and Storing of Raw Ingredients – raw ingredients must be clean first
and store at fridge to avoid accumulation of hazardous bacteria that can be really
harmful for the consumers. It will be stored for and get ready for the next day for
must be thaw out and get ready for cooking. The proprietor also chop all the
Since there are different flavor the cooking procedure differs depend on the
pork with garlic and onion but with a twist of liquid seasoning and soy sauce.
Ingredients:
garlic
cooking oil
liquid seasoning
soy sauce
Procedure:
- grind the boneless pork shoulder or pork butt (or can buy already ground
- Add in the 2 tbsp of liquid seasoning and 2 tbsp of soy sauce in half-way
of cooking.
Taco la Cerdo Curry (ground pork curry flavor) – same as the ground pork
Ingredients:
onion
garlic
cooking oil
salt and pepper
liquid seasoning
soy sauce
curry powder
Procedure:
- grind the boneless pork shoulder or pork butt (or can buy already ground
- add in the 2 tbsp of liquid seasoning and 2 tbsp of soy sauce in half-way of
cooking.
Taco la Barriga (sisig pork belly) – boiled and deep-fried pork belly that are
chopped thoroughly and mixed with onions, soy sauce, liquid seasoning and
Ingredients:
onion
water
soy sauce
liquid seasoning
cooking oil
Procedure:
- boil the pork belly for 20-30 minutes, add salt and soy sauce.
- after boiling, thrust the pork belly with fork many times skin side, then
rest after.
- next, deep fry the pork belly skin side down and skin side up until golden
6. Selling of the product – after the cooking process, the cooked ingredients that is
needed for the product will be put on a stainless tray, each flavor of tacos and
other ingredients will be put on a different stainless tray that will be placed too in
7. Inventory – before the seller returned the food cart to the owner`s house, he will
do some inventory of the items, he will list down if there is any need to replenish
supplies and he will show the record book to the owner to determine how many
to the name of a single person only, and the owner is the overall in-charge in the business
operation. Since the owner is in charge in over-all business operation he/she has duties
media.
awareness of customers.
Cooks and manage the quality of the product from raw to finish
product.
gather.
for:
Financial Aspect
The starting capital of TacoRico was Php30, 000, this was used in purchasing the
starting ingredients (raw ingredients), equipments and supplies and other miscellaneous
expenses.
Cost of Quality
AZUL COSTING
DIRECT COST QTY ACQUISITION COST YIELD UNIT COST
blue lemonade 1 pack (8L) 165 34 4.85
water 5gallons 20 80 0.25
crushed ice 5kg 50 34 1.47
TOTAL 6.57
INDIRECT COST QTY ACQUISITION COST YIELD UNIT COST
plastic cups (8oz.) 100pcs 55 100 0.55
TOTAL 0.55
DIRECT LABOR COST
owner (cook) 1 200 136 1.47
TOTAL 1.47
OVERALL TOTAL 8.59
ROJO COSTING
DIRECT COST QTY ACQUISITION COST YIELD UNIT COST
strawberry red iced tea 1 pack (8L) 165 34 4.85
water 5gallons 20 80 0.25
crushed ice 5kg 50 34 1.47
TOTAL 6.57
INDIRECT COST QTY ACQUISITION COST YIELD UNIT COST
plastic cups (8oz.) 100pcs 55 100 0.55
TOTAL 0.55
DIRECT LABOR COST
owner (cook) 1 200 136 1.47
TOTAL 1.47
OVERALL TOTAL 8.59
Tacorico offered products that came from public market because of its low prices
of variety of products and because of that the venture do not have the assurance for the
quality of product because there may be times that products being purchased have
defects. There is only one person doing the production, marketing, financial process and
it’s the owner. It can make the venture complicated because one person cannot supervise
It should be in a trusted meat dealer like Monterey to ensure the quality and the
safetyness of the consumer. Since there are only two people in this venture the owner and
the seller, making sure that the quality of output it must have a strict time management
and supervising the venture everytime. The owner should atleast have 2 employees for
SUMMARY
TacoRico are outlets or facilities that serve snacks for immediate consumption on
site offers different flavors of tacos either soft taco shell or hard taco shell. The venture
was made because the owner tried to experiment about the product especially for the
possible fillings for the tacos so that he can determine what are the appropriate taste that
suits for the tacos. The owner is also helping his employee in selling the product,
recording the sales of the business on a daily basis, repairing and maintenance of the food
cart of the business and janitorial duties after the business hours.
CONCLUSION
The researcher’s conclusion after summarizing all the data was Tacorico should
have not be dependent to the owner because the owner has a work outside the venture to
support his family. The owner does not recognizing the lack of person to be in charge in
the area that is needed. The owner did not give importance of cleanliness and the
RECOMMENDATION
entrepreneurs are facing various challenges when planning a business. The researcher
recommends that the place or position must recognize so that in a future time the
entrepreneur wants or the objectives must achieved. In order to find the right path that
will lead to success the entrepreneur must analyze all the aspects that surround the
management and operation of their business. The owner must commit to this venture and
must internalize the importance of improving his capability to achieve his objectives.