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Call Center Dashboard - Final
Call Center Dashboard - Final
Satisfation Chart
50 67.4925373134
20 2
30 132.5074626866
100
3.3888888889
3.5348837209
3.3409090909
3.6590909091
3.5714285714
3.5128205128
3.4210526316
3.3548387097
402 57.6
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Agent Name Total Calls Calls Answered Avg. Speed of Answer Call Resolution (%)
Joe 64 54 70.3 84.4%
Dan 53 43 65.9 75.5%
Martha 52 44 71.5 67.3%
Greg 51 44 65.6 78.4%
Stewart 50 42 69.2 74.0%
Diane 47 39 72.0 74.5%
Jim 46 38 70.9 78.3%
Becky 39 31 67.9 69.2%
Joe
☺ Dan
Martha
☺ Greg
☺ Stewart
☺ Diane
Jim
Satisfaction Score: 3.47 Becky
0 1 2 3 4 5
(in sec) Abandon rate Avg Calls/Minute
16.7% 0.106
0.0%
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