Warning # 849 in column 23.

Text: en_MY
The LOCALE subcommand of the SET command has an invalid parameter. It
could
not be mapped to a valid backend locale.

Your temporary usage period for IBM SPSS Statistics will expire in 14
days.

GET

FILE='/Applications/IBMSPSSStatistics/Subscription/Samples/Polish/demo_
cs.sav'.
DATASET NAME DataSet1 WINDOW=FRONT.
NEW FILE.
DATASET NAME DataSet2 WINDOW=FRONT.
FREQUENCIES VARIABLES=Gender
/ORDER=ANALYSIS.

Frequencies

Notes
Output Created 28-AUG-2018 07:18:56
Comments
Input Active Dataset DataSet2
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 120
File
Missing Value Handling Definition of Missing User-defined missing
values are treated as
missing.
Cases Used Statistics are based on all
cases with valid data.
Syntax FREQUENCIES
VARIABLES=Gender
/ORDER=ANALYSIS.
Resources Processor Time 00:00:00.01
Elapsed Time 00:00:00.00
[DataSet2]

Statistics
Gender
N Valid 120
Missing 0

Gender
Cumulative
Frequency Percent Valid Percent Percent
Valid Male 54 45.0 45.0 45.0
Female 66 55.0 55.0 100.0
Total 120 100.0 100.0

FREQUENCIES VARIABLES=Age EmploymentStatus EhalingApps

/ORDER=ANALYSIS.

Frequencies

Notes
Output Created 28-AUG-2018 07:23:00
Comments
Input Active Dataset DataSet2
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 120
File
Missing Value Handling Definition of Missing User-defined missing
values are treated as
missing.
Cases Used Statistics are based on all
cases with valid data.
Syntax FREQUENCIES
VARIABLES=Age
EmploymentStatus
EhalingApps
/ORDER=ANALYSIS.
Resources Processor Time 00:00:00.00
Elapsed Time 00:00:00.00

Statistics
EmploymentSta
Age tus EhalingApps
N Valid 120 120 120
Missing 0 0 0

Frequency Table

Age
Cumulative
Frequency Percent Valid Percent Percent
Valid 18-29years 18 15.0 15.0 15.0
30-39years 90 75.0 75.0 90.0
40-49years 9 7.5 7.5 97.5
50-59years 3 2.5 2.5 100.0
Total 120 100.0 100.0

EmploymentStatus
Cumulative
Frequency Percent Valid Percent Percent
Valid Student 19 15.8 15.8 15.8
Employed 81 67.5 67.5 83.3
Unemployed 20 16.7 16.7 100.0
Total 120 100.0 100.0

EhalingApps
Cumulative
Frequency Percent Valid Percent Percent
Valid Grabcar 83 69.2 69.2 69.2
Uber 21 17.5 17.5 86.7
Mycar 1 .8 .8 87.5
JomRides 5 4.2 4.2 91.7
MULA 5 4.2 4.2 95.8
Dacsee 5 4.2 4.2 100.0
Total 120 100.0 100.0

DESCRIPTIVES VARIABLES=YearsasCustomer ModernVehicles NeatDrivers

ConvinientWorkingHours
ProblemSolving TimelyDrivers InformativeApps ConfidenceInBehaviour
SafeDrivers
TrainedSkilledDrivers SafeLuggage UnderstandingOfNeeds CurteousApps
AvailabilityOfDrivers
CompetitorUsage GoodExperience GoodReaction ExpectedServiceQuality
ModernApplications
PositiveReception LikelihoodhoodForRecommendation
ComplaintManagment GoodCommunicationSkills
CurteousDrivers CustomerServiceSupport PromptCustomerSupport
/STATISTICS=MEAN STDDEV MIN MAX.

Descriptives

Notes
Output Created 28-AUG-2018 07:25:45
Comments
Input Active Dataset DataSet2
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 120
File
Missing Value Handling Definition of Missing User defined missing
values are treated as
missing.
Cases Used All non-missing data are
used.
Syntax DESCRIPTIVES
VARIABLES=YearsasCusto
mer ModernVehicles
NeatDrivers
ConvinientWorkingHours
ProblemSolving
TimelyDrivers
InformativeApps
ConfidenceInBehaviour
SafeDrivers
TrainedSkilledDrivers
SafeLuggage
UnderstandingOfNeeds
CurteousApps
AvailabilityOfDrivers
CompetitorUsage
GoodExperience
GoodReaction
ExpectedServiceQuality
ModernApplications
PositiveReception
LikelihoodhoodForRecomm
endation
ComplaintManagment
GoodCommunicationSkills
CurteousDrivers
CustomerServiceSupport
PromptCustomerSupport
/STATISTICS=MEAN
STDDEV MIN MAX.
Resources Processor Time 00:00:00.01
Elapsed Time 00:00:00.00

Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
YearsasCustomer 120 2.00 3.00 2.0917 .28976
ModernVehicles 120 1.00 34.00 2.7167 3.66721
NeatDrivers 120 1.00 4.00 2.1417 .78103
ConvinientWorkingHours 120 1.00 4.00 1.9500 .79758
ProblemSolving 120 1.00 5.00 2.4167 1.02558
TimelyDrivers 120 1.00 4.00 1.8500 .72934
InformativeApps 120 1.00 3.00 1.5833 .74001
ConfidenceInBehaviour 120 2.00 4.00 2.6333 .66019
SafeDrivers 120 2.00 4.00 2.5500 .64626
TrainedSkilledDrivers 120 1.00 4.00 2.0500 .67176
SafeLuggage 120 1.00 4.00 2.4167 .90362
UnderstandingOfNeeds 120 1.00 5.00 2.6750 1.37298
CurteousApps 120 2.00 5.00 3.1167 .98034
AvailabilityOfDrivers 120 1.00 4.00 2.1500 .72934
CompetitorUsage 120 1.00 5.00 3.9500 1.01956
GoodExperience 120 1.00 4.00 2.0500 .67176
GoodReaction 120 1.00 4.00 1.8250 .80610
ExpectedServiceQuality 120 1.00 3.00 2.2500 .74755
ModernApplications 120 1.00 3.00 1.8250 .70607
PositiveReception 120 1.00 3.00 1.9833 .66083
LikelihoodhoodForRecom 120 1.00 4.00 2.0500 .67176
mendation
ComplaintManagment 120 1.00 5.00 2.7417 1.49225
GoodCommunicationSkills 120 2.00 44.00 2.8333 3.85304
CurteousDrivers 120 2.00 5.00 2.8250 .86639
CustomerServiceSupport 120 1.00 4.00 2.1833 .74454
PromptCustomerSupport 120 1.00 4.00 2.3333 .91057
Valid N (listwise) 120

FREQUENCIES VARIABLES=YearsasCustomer ModernVehicles NeatDrivers

ConvinientWorkingHours
ProblemSolving TimelyDrivers InformativeApps ConfidenceInBehaviour
SafeDrivers
TrainedSkilledDrivers SafeLuggage UnderstandingOfNeeds CurteousApps
AvailabilityOfDrivers
CompetitorUsage GoodExperience GoodReaction ExpectedServiceQuality
ModernApplications
PositiveReception LikelihoodhoodForRecommendation
ComplaintManagment GoodCommunicationSkills
CurteousDrivers CustomerServiceSupport PromptCustomerSupport
/BARCHART PERCENT
/ORDER=ANALYSIS.

Frequencies

Notes
Output Created 28-AUG-2018 07:28:18
Comments
Input Active Dataset DataSet2
Filter <none>
Weight <none>
Split File <none>
 N of Rows in Working Data 120
File
Missing Value Handling Definition of Missing User-defined missing
values are treated as
missing.
Cases Used Statistics are based on all
cases with valid data.
Syntax FREQUENCIES
VARIABLES=YearsasCusto
mer ModernVehicles
NeatDrivers
ConvinientWorkingHours
ProblemSolving
TimelyDrivers
InformativeApps
ConfidenceInBehaviour
SafeDrivers
TrainedSkilledDrivers
SafeLuggage
UnderstandingOfNeeds
CurteousApps
AvailabilityOfDrivers
CompetitorUsage
GoodExperience
GoodReaction
ExpectedServiceQuality
ModernApplications
PositiveReception
LikelihoodhoodForRecomm
endation
ComplaintManagment
GoodCommunicationSkills
CurteousDrivers
CustomerServiceSupport
PromptCustomerSupport
/BARCHART PERCENT
/ORDER=ANALYSIS.
Resources Processor Time 00:00:06.16
Elapsed Time 00:00:05.00

Statistics
 C
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vi
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Ye en
ar M N tW Pr Ti
sa od e or ob m
sC er at ki le el
us nV Dr ng m yD
to eh iv H So riv
m icl er ou lvi er
er es s rs ng s
N V 12 12 1 12 12 12
a 0 0 2 0 0 0
li 0
d
M 0 0 0 0 0 0
i
s
s
i
n
g

Frequency Table

YearsasCustomer
Cumulative
Frequency Percent Valid Percent Percent
Valid 1-3years 109 90.8 90.8 90.8
4-5years 11 9.2 9.2 100.0
Total 120 100.0 100.0

ModernVehicles
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 39 32.5 32.5 32.5
Agree 40 33.3 33.3 65.8
Neutral 16 13.3 13.3 79.2
Disagree 13 10.8 10.8 90.0
 Strongly Disagree 10 8.3 8.3 98.3
23.00 1 .8 .8 99.2
34.00 1 .8 .8 100.0
Total 120 100.0 100.0

NeatDrivers
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 20 16.7 16.7 16.7
Agree 72 60.0 60.0 76.7
Neutral 19 15.8 15.8 92.5
Disagree 9 7.5 7.5 100.0
Total 120 100.0 100.0

ConvinientWorkingHours
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 38 31.7 31.7 31.7
Agree 53 44.2 44.2 75.8
Neutral 26 21.7 21.7 97.5
Disagree 3 2.5 2.5 100.0
Total 120 100.0 100.0

ProblemSolving
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 19 15.8 15.8 15.8
Agree 55 45.8 45.8 61.7
Neutral 29 24.2 24.2 85.8
Disagree 11 9.2 9.2 95.0
Strongly Disgaree 6 5.0 5.0 100.0
Total 120 100.0 100.0

TimelyDrivers
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 34 28.3 28.3 28.3
Agree 78 65.0 65.0 93.3
Disagree 8 6.7 6.7 100.0
Total 120 100.0 100.0
 InformativeApps
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 68 56.7 56.7 56.7
Agree 34 28.3 28.3 85.0
Neutral 18 15.0 15.0 100.0
Total 120 100.0 100.0

ConfidenceInBehaviour
Cumulative
Frequency Percent Valid Percent Percent
Valid Agree 56 46.7 46.7 46.7
Neutral 52 43.3 43.3 90.0
Disagree 12 10.0 10.0 100.0
Total 120 100.0 100.0

SafeDrivers
Cumulative
Frequency Percent Valid Percent Percent
Valid Agree 64 53.3 53.3 53.3
Neutral 46 38.3 38.3 91.7
Disagree 10 8.3 8.3 100.0
Total 120 100.0 100.0

TrainedSkilledDrivers
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 22 18.3 18.3 18.3
Agree 72 60.0 60.0 78.3
Neutral 24 20.0 20.0 98.3
Disagree 2 1.7 1.7 100.0
Total 120 100.0 100.0

SafeLuggage
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 22 18.3 18.3 18.3
Agree 38 31.7 31.7 50.0
 Neutral 48 40.0 40.0 90.0
Disagree 12 10.0 10.0 100.0
Total 120 100.0 100.0

UnderstandingOfNeeds
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 22 18.3 18.3 18.3
Agree 47 39.2 39.2 57.5
Neutral 24 20.0 20.0 77.5
Disagree 2 1.7 1.7 79.2
Strongly Disgaree 25 20.8 20.8 100.0
Total 120 100.0 100.0

CurteousApps
Cumulative
Frequency Percent Valid Percent Percent
Valid Agree 43 35.8 35.8 35.8
Neutral 28 23.3 23.3 59.2
Disagree 41 34.2 34.2 93.3
Strongly Disgaree 8 6.7 6.7 100.0
Total 120 100.0 100.0

AvailabilityOfDrivers
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 22 18.3 18.3 18.3
Agree 60 50.0 50.0 68.3
Neutral 36 30.0 30.0 98.3
Disagree 2 1.7 1.7 100.0
Total 120 100.0 100.0

CompetitorUsage
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 4 3.3 3.3 3.3
Agree 1 .8 .8 4.2
Neutral 38 31.7 31.7 35.8
Disagree 31 25.8 25.8 61.7
Strongly Disgaree 46 38.3 38.3 100.0
 Total 120 100.0 100.0

GoodExperience
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 22 18.3 18.3 18.3
Agree 72 60.0 60.0 78.3
Neutral 24 20.0 20.0 98.3
Disagree 2 1.7 1.7 100.0
Total 120 100.0 100.0

GoodReaction
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 49 40.8 40.8 40.8
Agree 45 37.5 37.5 78.3
Neutral 24 20.0 20.0 98.3
Disagree 2 1.7 1.7 100.0
Total 120 100.0 100.0

ExpectedServiceQuality
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 22 18.3 18.3 18.3
Agree 46 38.3 38.3 56.7
Neutral 52 43.3 43.3 100.0
Total 120 100.0 100.0

ModernApplications
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 42 35.0 35.0 35.0
Agree 57 47.5 47.5 82.5
Neutral 21 17.5 17.5 100.0
Total 120 100.0 100.0

PositiveReception
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 27 22.5 22.5 22.5
Agree 68 56.7 56.7 79.2
Neutral 25 20.8 20.8 100.0
Total 120 100.0 100.0

LikelihoodhoodForRecommendation
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 22 18.3 18.3 18.3
Agree 72 60.0 60.0 78.3
Neutral 24 20.0 20.0 98.3
Disagree 2 1.7 1.7 100.0
Total 120 100.0 100.0

ComplaintManagment
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 23 19.2 19.2 19.2
Agree 51 42.5 42.5 61.7
Neutral 12 10.0 10.0 71.7
Disagree 2 1.7 1.7 73.3
Strongly Disgaree 32 26.7 26.7 100.0
Total 120 100.0 100.0

GoodCommunicationSkills
Cumulative
Frequency Percent Valid Percent Percent
Valid Agree 75 62.5 62.5 62.5
Neutral 30 25.0 25.0 87.5
Disagree 14 11.7 11.7 99.2
44.00 1 .8 .8 100.0
Total 120 100.0 100.0

CurteousDrivers
Cumulative
Frequency Percent Valid Percent Percent
Valid Agree 50 41.7 41.7 41.7
Neutral 48 40.0 40.0 81.7
Disagree 15 12.5 12.5 94.2
Strongly Disgaree 7 5.8 5.8 100.0
 Total 120 100.0 100.0

CustomerServiceSupport
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 22 18.3 18.3 18.3
Agree 56 46.7 46.7 65.0
Neutral 40 33.3 33.3 98.3
Disagree 2 1.7 1.7 100.0
Total 120 100.0 100.0

PromptCustomerSupport
Cumulative
Frequency Percent Valid Percent Percent
Valid Strongly Agree 11 9.2 9.2 9.2
Agree 83 69.2 69.2 78.3
Neutral 1 .8 .8 79.2
Disagree 25 20.8 20.8 100.0
Total 120 100.0 100.0

Bar Chart