Anna University – Regulation 2013

GE6757-Total Quality Management

16 Mark Questions

PART-B

Unit I

Introduction

1. What are the eight dimensions of quality? Discuss in detail. (April/May 2016)
2. Distinguish manufacturing service quality. (April/May 2016)
3. What are the different methods of receiving customer feedback? How they are
further used to achieve customer satisfaction? (April/May 2016)
4. Explain the contributions of Deming, Juran and Crosby to TQM. (April/May
2016)
5. State and explain the barriers to TQM implementation in an organization.
(Nov/Dec 2015)
6. Explain the basic concepts of TQM in detail. (Nov/Dec 2015)
7. Explain TQM Framework and importance of each element with case study
(Nov/Dec 2015).
8. Define Deming Philosophy and 14 points for improvement of quality
management. (April/May 2015)
9. Explain the issues related to customer complaints and retention. (April/May
2015).
10. What do you mean by customer satisfaction? Explain a customer satisfaction
model. \
11. Explain the concepts evolution and benefits of TQM principles.
 UNIT – II

TQM Principles

1. Explain the different types of Teams formed to achieve quality and explain the
various steps involved in developing a team. (April/May 2016)
2. Explain all the elements in 5’S principle and also the implementation procedure
of 5’S in a manufacturing company. (April/May 2016)
3. Explain the concept of employee involvement and motivation for enhancing
quality (April/May 2015).
4. Explain in detail about Performance Appraisal. What are its benefits?
(April/May 2014)
5. Discuss about the steps involved in strategic planning. (April/May 2014)
6. How is PDSA cycle practiced? Give an example (Nov/Dec 2015)
7. What is meant by vendor development? Give an example. (Nov/Dec 2015)

UNIT – III

TQM Tools and Techniques I

1. Explain bench marking and its steps with an example. (April/May 2016)
2. Explain the failure mode and effect analysis (FMEA) and its types with an
example. (April/May 2016)
3. Prepare a FMEA work sheet for an induction motor’s shaft failure or a failure
of your choice.( April/May 2015)
4. Develop procedure for implementation of SIX sigma in a manufacturing
organization.( April/May 2015)
5. Explain new seven TQM tools. (Dec 2015)
6. Explain seven traditional tools for quality of TQM. (April/May 2014)
7. Explain six sigma concepts with an example. (April/May 2013)
8. Justify this answer with suitable example (Dec 2014)
 UNIT – IV

TQM TOOLS AND TECHNIQUES II

1. Explain the pillars of TPM and its benefits and how they are implemented.
(April/May 2016)
2. Explain each section of the basic structures of house of quality by selecting a
suitable product.(April/May 2016)
3. With an example, draw QFD methodology and explain. (April/May 2015)
4. Explain about Taguchi’s Quality Loss Function. (Nov/Dec 2014)
5. Briefly explain the steps involved in QFD (Nov/Dec 2014)
6. Explain in detail the performance measures used in evaluating an
organisation/manufacturing industries. (Nov/Dec 2014)
7. Explain the stages involved in TPM. (April/May 2014)
8. Explain the types and the analysis techniques of cost of quality. (April/May
2013)

UNIT – IV

QUALITY SYSTEMS

1. Explain the need, importance and evolution of ISO standards. (April/May

2016)
2. Explain the EMS and its major elements? Discus the provisions of ISO 14000
in detail (Nov/Dec 2015)
3. What are the need for documentation, Quality auditing, elements in QMS.
(April/May 2015)
4. Explain the features and procedures to obtain ISO 14000 environmental
certification. (April/May 2015)
5. Explain the Documentation, Quality auditing, benefits of ISO 9000. (Nov/Dec
2015)
6. Discuss about four important documents to be prepared for ISO 9000
certification. (Nov/Dec 2014)
7. Explain the elements and implementation of ISO 9000 (ISO 9000:2000)
standards. (April/May 2014)
8. What are the benefits of implementing ISO 14000 standards. (Nov/Dec 2014)