1.What should be done if the monitor is not on out of sudden?

Arrange the steps below to resolve this monitor problem.

I Check the cable connection to a VGA monitor port.

II If the monitor still does not work, report the complaint at UBP.

III Put back cables If loose or dislodged.

IV Make sure the switch on the monitor by keeping the lights on the monitor.

A.

B.

C.

D.

I, II, III, IV

III, II , IV, I

IV,I, III, II

II,IV,I,III

2.A user has an LCD and a CRT monitor attached to the workstation. The colors a

re slightly off on the CRT but not the LCD. Which of the following controls shou

ld be used in troubleshooting?

A.

B.

C.

D.

Degauss

Contrast

Geometry

Brightness
3.What's the first step in troubleshooting a printer or scanner?

A. Check the network

B. Go to the manufacturer's website

C. Interview the user

D. Open the printer/scanner

4.A user recently purchased a video card for gaming purposes. The user installed

the

appropriate drivers and validated they work using vendor-supplied test tools. Ho

wever,

while gaming, the speed of the case fans increases, the entire system locks up,

and the user must hard boot to restart the computer. Which of the following is t

he MOST likely cause of this issue?

A.

B.

C.

D.

Unsupported operating system

Unacceptable CPU type and speed

Insufficient airflow and cooling

Inadequate video RAM amount

5.You are tasked with fixing a computer that is overheating after 30 minutes of

use. What is the most likely cause?

A.

B.

C.

D.
Enable ACPI is

Put the correct input voltage settings

Clean clogged dust buildup

Clean Internal dust buildup

6.You have been tasked with diagnosing a laptop that is experiencing heavy artif

act corruption along with random loss of video during operation. What are the mo

st likey causes to the problem?

A.

B.

C.

D.

The BIOS is underclocking the video card

Incompatible or untested video drivers were installed

Video drivers were not installed directly from microsoft update

The BIOS is not set for proper video chipset temperature

7.A user, Joe, has just finished upgrading his computer with a wireless keyboard

/mouse combination, additional memory, installed new speakers, and replaced his
15 inch flat screen with a 24 inch flat screen. When he boots the computer it i

mmediately starts making a loud beeping noise and will go no further in the boot

process. Which of Joe s system upgrades is the cause of the problem?

A.

B.

C.

D.

Memory is mismatched

Battery low on wireless mouse

The DVI cable is not properly seated

Speakers are not properly connected

8.What is a possible reason for the symptom: power supply fan and case fans spin

, but no power to other devices?

A.

B.

C.

D.

Failed RAM

Failed hard drive

Improper connectivity

Drive not recognized

9.A computer you are working on randomly reboots. What should you check first wh

en

troubleshooting the computer?

A.
B.

C.

D.

CMOS integrity

memory integrity

video card integrity

Optical drive integrity

10.Last night, lightning struck customer house . The computer was attached to hi

s television, wireless router and UniFi modem. After the strike, neither the com

puter, modem or router will turn on. Which tool would you use to test a 24-pin A

TX 12v power connector?

A.

B.

C.

D.

Multimeter

Torx wrench

Receptacle tester

Tone and probe kit

11.Although not used as often as a Phillips screwdriver, this tool is sometimes

used to remove screws from the outside of a computer case or from within a lapto

p.

A.

B.

C.
D.

Pliers

Torx wrench

Channel lock

Monkey wrench

12.A technician would like to remove the dust inside of a desktop computer. Whic

h of the following should the technician use to MINIMIZE exposure to the dust?

A.

B.

C.

D.

ESD mat

ESD strap

Antistatic bag

Safety goggles

13.When it comes to drive sanitation, what is the difference between overwriting

a drive and formating a drive?

A. They both destroy the data so no one can recover it.

B. Overwriting replaces all the data with a single file that fills the hard dri

ve destroying
the data, while formatting erases all the data.

C. Overwriting writes 1s and 0s to be the drive replacing only the user's data b

ut not the

OS data, while formatting destroys the hard drive.

D. Overwiritng writes 1s and 0s to the drive replacing the data, while formattin

g only

clears the reference to the data and only overwrites as space is used.

14.You are placing a computer back into service that has not been turned on in s

everal months. It was healthy and boots quickly without problems. What actions w

ould be best practices to begin computer maintenance?

A.

B.

C.

D.

Configure the firewall

Defragment the hard disk

Run an AV scan

Run Windows updates

15.What is a possible symptom of a damaged video display?

A.

B.

C.

D.

Dead pixel

Dust in graphics card

graphic card bad capacitor

display drivers get corrupted

16.If the BIOS is already set and you turn off the computer and wait for a few m

inutes. When you turn on the computer you'll find computer clock back to the ori

ginal (default). Why is this happening?

A.

B.

C.

D.

no existing clear Jumper CMOS

CMOS battery is running low

There is a damaged capacitor beside CMOS.

The CMOS battery is not the same size being used

17.The disadvantages of this device is consumes more bandwidth from the TCP/IP

network compares to storage access network. What is the name of this device?

A.

B.

C.

D.

Ironwolf NAS

Serially Attached SCSI

Storage Area Network

Direct Attached storage

18. Which of the following applications can be scheduled to delete unwanted, com

presses older files?

A.

B.

C.

D.

Disk

Disk

Disk

Disk

Defragmenter

Cleanup

Check

Managament

19. If the BIOS is already set and you turn off the computer and wait for a few

minutes. When you turn on the computer you'll find computer clock back to the or

iginal (default). Why is this happening?

A.

B.

C.

D.

no existing clear Jumper CMOS

CMOS battery is running low

There is a damaged capacitor beside CMOS

The CMOS battery is not the same size being used