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    varun dev
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    The document summarizes a study of customer satisfaction with Mahindra & Mahindra motors. It describes the methods used, including collecting data through questionnaires from a sample of 100 customers, analyzing the data by calculating percentages and organizing responses, and presenting the findings in charts, diagrams, and a written report. The statistical tools used were MS-Excel and MS-Word. The document was submitted by four students as part of their BBA program.

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    mahindra & mahindra

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    Mahindra and Mahindra

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    The document summarizes a study of customer satisfaction with Mahindra & Mahindra motors. It describes the methods used, including collecting data through questionnaires from a sample of 100 customers, analyzing the data by calculating percentages and organizing responses, and presenting the findings in charts, diagrams, and a written report. The statistical tools used were MS-Excel and MS-Word. The document was submitted by four students as part of their BBA program.

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    3 views2 pages

    Lalpur Extension Center Ranchi: Submitted by

    Uploaded by

    varun dev
    The document summarizes a study of customer satisfaction with Mahindra & Mahindra motors. It describes the methods used, including collecting data through questionnaires from a sample of 100 customers, analyzing the data by calculating percentages and organizing responses, and presenting the findings in charts, diagrams, and a written report. The statistical tools used were MS-Excel and MS-Word. The document was submitted by four students as part of their BBA program.

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    of 2

    Lalpur Extension Center

    Ranchi

    SYNOPSIS ON
    STUDY OF CUSTOMER SATISFACTION OF
    MAHINDRA & MAHINDRA MOTORS

    Submitted by

    Yuvraj Singh (BBA/40541/16)


    Kumar Subham (BBA/40523/16)
    Varun Dev Sinha (BBA/40513/16)
    Saurabh Kumar (BBA/40502/16)
    METHOD USE TO PRESENT DATA:- Data Analysis & Interpretation –
    Classification & tabulation transforms the raw data collected through questionnaire
    into useful information by organizing and compiling the bits of data contained in
    each questionnaire i.e., observation and responses are converted into
    understandable and orderly statistics are used to organize and analyze the data:
     Calculating the percentage (%) of the responses.
    Formula used = (no. of responses / total responses) * 100
    REPORT WRITING AND PRESENTATION
    Report Encompasses – Charts, diagrams
    Sample Size: 100
    Universe refers to the total of the units in field of inquiry. Our universes will all
    the peoples those are customers of MAHINDRA & MAHINDRA motors.
    METHOD OF SAMPLING:- The technique used for conducting the study will
    convenience sampling technique as sample of respondents will be chosen
    according to convenience.
    STATICAL TOOLS:- MS-EXCEL AND MS-WORD.

    Thanking you….
    Yuvraj Singh (BBA/40541/16) …………………………………

    Kumar Subham (BBA/40523/16) …………………………………

    Varun Dev Sinha (BBA/40513/16) …………………………………

    Saurabh Kumar (BBA/40502/16) ………………………………….

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