CASE Telematics Solution Status Alert Required

Threshold for
Sno Aspect Feature Case CE Eagle Eye Case CE Eagle Eye CASE CE Machine Understanding Remarks Loader Backhoe VC Grader CE Call Center for Recommended Actions for local troubleshooting ICT Support
Alerts Severity Customer CNHi Dealer
As is To be Design Support ticket creation

ICT to store the

Welcome email to registered email id during Email to
1 Emotional customer registration. S P Not related NA
customer
NA NA NA NA WelcomeLetter
ICT to share
template
webtoservice
ICT share
and JSON
web file
service
format
and andfile
JSON
Coupon Service-50 Hours, 500 Coupon Service-50 To be defined as
2 Service Reminder alerts Not related Hrs, 1000 Hrs, 1500 Hrs, 2000 Hrs, 250 Hrs, 500 Hrs per X hours or X Information Yes No Yes Yes NA Case product
format of
S P supporthistory
to
Hrs & 1000 Hrs days service
provide
for that
maintenance
particular
schedule along
machine data
Machine History Back Up incuding SMR, as per SMR
with
3 S P Not related NA NA NA NA NA NA
services done performance
Service acceptance
ICT
andto provide
Case
/Maintenance data on dealer
Nearest Service location from the machine product
4 location S P Not related NA NA NA NA NA NA location
support todetails
along
providewith
names
maintenance
scheduledone
already data
Critical Machine Health Alerts basis all the as the
in per SMR
5 P P Not related NA Yes No Yes Yes NA
parameters being measured following
points

1) Check Oil Level & add oil if required,

6 Engine Oil Pressure Pressure Switch-digital signal; same as TLB Low Critical Yes No Yes Creation of Ticket 2)Drain and refill with correct grade and viscosity oil.
P P P valid after engine on 3) Check for external leakages.
4) Contact CNHi Dealer for further help

> upper or 1) Check Radiator for blockage & Clean radiator if required.
7 Coolant Temperature Gauge P P P analog signal same as TLB Major Yes No Yes Creation of Ticket 2) Check for external leakage of Coolant.
<= lower
3) Check for coolant level at recovery tank & fill coolant if required.
4) Check condition of cooling fan & fan belt.
5) Contact CNHi Dealer for further help
8 Coolant Temperature Pressure Switch-digital signal; same as TLB High Critical Yes No Yes Creation of Ticket
P P P valid after engine on

9 Fuel Level P P P < lower Major Yes No No No 1) Fill diesel to avoid air lock.
analog signal analog signal decrease in X% of
10 Fuel Pilferage S P Not related Major Yes No No No NA
fuel in Y time

1) Clean Air filter.

11 Blocked Air Filter S P P NA for current model digital signal Clogged Minor Yes No Yes Yes 2) Replace Air Filter if required.
Not for all lines Grader is based on 3) Contact CNHi Dealer for further help ICT to share
Operational/ CAN system. Can
Preventive be done after web service
and JSON file
CASE CE shares
CANLOG and 1) Check for correct Transmission oil level at low idle engine RPM. format for
ticket creation
12 Transmission Oil Temperature S P P digital signal NA protocol High Major Yes No Yes Creation of Ticket 2) Check for chocking of transmission oil cooler and clean if
required.
3) Check for External oil leakage.

13 Engine Status On/OFF;RPM threshold > 400 On/OFF;RPM ON/OFF Minor Yes No No No NA
P P P threshold > 400

1) Clean and tighten battery connections

Battery voltage and digital Battery voltage and 2) Check belt tension. Replace belt if required
14 Battery Charge S P P Low, < lower limit Critical Yes No Yes Yes 3) Check electrolyte level.
signal digital signal 4) Check for clear vent hole on the battery cell cap.
5) Contact CNHi Dealer for further help.

15 Engine Speed P P P PWM signal same as TLB NA NA No No No No NA

16 Vehicle speed P P P PWM signal same as TLB NA NA No No No No NA

17 Forward switch P P P digital signal NA only display NA NA NA NA NA NA

18 Reverse switch P P P digital signal NA only display NA NA NA NA NA NA

19 Fuel Consumption-Ltr/Hr Reports S P P For information to be reflected on Web portal / Mobile app NA

1. 900-100 rpm
2. 1400-1700 rpm
20 S P P 3. 1000-2000 along For information to be reflected on Web portal / Mobile app NA
1. Idle with forward and
2.Backhoe reverse digital signals
3. Roading+Loader

Performance NA
MOBA Intelligent
P compaction system
21 Compaction Quality S P gives compaction NA NA
For VC quality info along with
GPS coordinates

22 Machine utilisation reports Basis the HMR and fuel For information to be reflected on Web portal / Mobile app NA
S P P consumption data
 Possible by connecting
23 Tracking of machine as soon as it leaves * device to machine For information to be reflected on Web portal / Mobile app NA
factory even when machine is of S P battery and subject to
performance testing

24 Security/ GPS location tracking and monitoring P P - Built-in Built-in NA NA NA NA NA NA NA

Safety/ NA
25 Hardware/SIM card tampering Alert S P - Built-in Built-in NA NA No CNH-ASM No No NA
Monitoring
26 Battery removed alert S P - Built-in Built-in NA NA Yes CNH-ASM No No NA
27 Geo fencing for theft alerts S P - Built-in Built-in NA NA Yes No No No NA

28 Fleet location information in single view for Built-in Built-in NA NA NA NA NA NA NA

tracking S P

To be developed for
29 Tow Away Alert NA NA Yes No No No NA
CASE CE requirement

Alerts communicated by Web, Email, SMS P

30 Communication using mobile communication/Satellite mobile network mobile - mobile
communication comm

PHASE - 2
31 Water in fuel S P S Phase-2 NA NA NA NA NA NA NA NA NA

Operational/ 1) Check for External coolant leakage.

32 Preventive Coolant Level S P S Phase-2 NA NA Low Critical NA NA NA NA
2) Contact CNHi Dealer for further help
33 Fan Belt Loose alert S P S Phase-2 NA NA NA NA NA NA NA NA NA
34 Hydraulic Oil level S P S Phase-2 NA NA NA NA NA NA NA NA NA

Security/
Safety/
35 Time fencing for over working hours alerts S P - Phase-2 NA NA NA NA NA NA NA NA NA
Monitoring
Alert Description
1 Alerts needs to be configured for each machine
2 Only live alerts needs to be displayed. Alerts recorded in no GSM zone need not be displayed
3 Data privacy in terms of mobile number sharing needs to be verified

Severity Definition
Critical Alert is triggered as soon as it occurs(Event based alert)
Major Alert is resorded at regular sampling instance
Minor Alert is resorded at regular sampling instance
InformatioAlert is resorded at regular sampling instance

Motor Grader
1 Is the communication compliant to J1939 protocol?
2 CAN log is available?

Interfacing with service Fetch from CASE Db

Interfacing with ticketin Push to CASE Db
Interfacing with dealer Fetch from CASE Db