DIARY LESSON

Authored by: PHAN THI ANH – 43K03.1

Term: ORGNIZATINAL BEHAVIOR
2019 - Đa Nang university of economics

Anh Phan Thi Organizational behavior

 Contents:

Chapter 1. What Is Organizational Behavior?..............................................................................3

Chapter 2. Attitude and job satisfaction.......................................................................................6
Chapter 3: Personality and Values................................................................................................9
Chapter 4: Perception and Individual.........................................................................................13
Decision Making..........................................................................................................................13
Chapter 5: Motivation.................................................................................................................16
Chapter 6: Team work.................................................................................................................19
Chapter 7: Communication.........................................................................................................24
Chapter 8: Organization culture.................................................................................................28

1
 Preface
This is the first time, I write a diary lesson for organizational behavior. I feel interested in
with it and I hope everyone will like it. I try to all overcome to write it but have some
mistake. I am expected everybody will read it.
Thank you so much!

2
 Chapter 1. What Is Organizational Behavior?
23/01/2019
The events and content What are your What are you How will you apply
that you have access to in feelings and aware of through this learning to
class and materials? thoughts about events and your work?
what is being content?
conveyed?

The Importance of I feel quite Demonstrate the This chapter has

Interpersonal Skills: excited about importance of helped me
 Understanding OB interpersonal interpersonal skills understand many
helps determine skills. It helped in the workplace things, know the
manager me see benefits managers'
effectiveness. when the activities, their
 Organizational administrator has roles, skills and
benefits of skilled enough skills importance in the
managers. organization.

After finishing my
studies, I will

3
What Managers Do? I am so so when I To be know what
 They get things was understand managers do in
done through other it. organization? And
people. To easer seeing how do they work
 Management every thing that on here?
contact practically,
Activities managers was
through my part-
 Work in an done.
time job at a 4-star
organization
hotel. Can I analyze
Management Functions: Maybe, I am not Describe the
the role of
 Plan, organize, lead, surprise with it, manager’s skills
managers there? I
Control because, I was
think this is the best
learnt in different
way to apply
subject.
knowledge into
Mintzberg’s Managerial Manager’s roles is To be know how
practice.
Roles: the most managers has roles
 Discovered ten important in in company?
managerial roles organization, it
can be see that

 Separated into capacity, level of

three groups: the administrator
- Interpersonal is at what level. Describe the
- Informational manager’s roles
- Decisional

Essential Management Maybe, managers

Skills: need to have
 Technical Skills skills and each Describe the
 Human skills level, managers manager’s skill
 Conceptual skills give one of three
that.
Luthans’ Study of Find out Show of Luthan's
Managerial Activities: managerial research on
 Four types of activities and governance
managerial activity easer
- Traditional understanding
Management with each
- Communication contents
- Human Resource
- Networking
4
Successful vs. Effective To show types of Managers who
Allocation by Time managers to be promoted faster
success how level (were successful)
did different things
than did effective
managers (those
who did their jobs
well)

Organizational Behavior To know what is Define

organizational organizational
behavior? behavior (OB).

Intuition and Systematic This is very Show the value to

Study: important to help OB of systematic
 Intuition researcher finding study
 Systematic Study level of managers

An Outgrowth of How does it affect To see that

Systematic Study governance development of
 Evidence-Based today? systematic study
Management (EBM)

Managers Should Use All Administrators To know three way

Three Approaches: should use which to use approaches
 Intuition is often administration is
based on inaccurate good for the
information organization
 Faddism is
prevalent in
management
 Systematic study
can be time
consuming

5
Contributing disciplines: These are quite Identify the major
 Psychology abstract subjects behavioral science
 Social Psychology and contribute a disciplines that
 Sociology lot to contribute to OB.
 Anthropology organizational Demonstrate why
behavior few absolutes
apply to OB.

Few Absolutes in OB Factors have To know Situational

closely related factors that make
the main
relationship
between two
variables change
Challenges and There are many Identify the
Opportunities for OB OB challenges challenges and
 Responding to and opportunities opportunities
Economic Pressures for managers managers have in
 Responding to today. applying OB
Globalization concepts.
 Managing
Workforce Diversity
Developing an OB Model To know three The textbook is
levels of analysis based on the
Clearly and contingent OB
understandable model.

Types of Study Variables X and Y to show Understanding 2

 Independent (X) predictive Ability Study Variables X
 Dependent (Y) and Y
Interesting OB Dependent To show 6 These variables
Variables variables so detail serve the OB study

The Independent Rising level about

Variables independent
variables

6
OB Model I can know that Compare the three
OB book was built levels of analysis in
on OB model this book’s OB

Chapter 2. Attitude and job satisfaction

10/01/2019
The events and What are your What are you aware How will you apply
content that you feelings and of through events this learning to your
have access to in thoughts about what and content? work?
class and materials? is being conveyed?

Attitude: Recognize the Introducing the I will apply to find

 Perception composition of the components of the myself, I am a
 Emotion attitude, attitude waitress in a
 Behavior Managers should restaurant, I am very
care about pleased with this
employees' attitudes work because of high
wages and
Is the behavior No, Attitude always summarize the reasonable working
always born out of follows behavior relationship between hours. On the other
attitude? attitudes and hand, I felt a bit
behavior strenuous and had to
Regulatory variables To understand the way that work overtime so I
 attitude, regulatory variables numerical variables would not continue
 forecast, regulate the attitude- doing it in the future
 behavior behavior relationship
Having many reasons
Behavior forecast The relationship Managers should make me give up my
from attitude: between attitudes care to attitude of job. All my behavior
and behavior employees and are decide from my
Specific attitude seeing them attitude . I feel tired
predict specific From attitude, that with its so I won’t
behavior can be read behavior make it.
General attitude of them
predicting general
behavior
7
What are the main To know main - Managers
attitudes in work ? attitudes on job easily analyze
the attitudes of
Job satisfaction employees in
Work participation their work, are
Giving psychological they satisfied
mastery with this job?
The main attitude in know how to analyze - compare and
other work attitudes based on introduce key
 Commitment many factors, work-related
to organization Show whether or not attitudes
 Support of employees really like
organizations their work
for employees
 Employee
engagement

Are these job These attitudes have Can be distinguish

attitudes really a strong correlation attitudes at work
distinguishable? with redundant
variables, there are
some easy points to
distinguish between
them

Job satisfaction: It’s clearly that the Job satisfaction and

- One of the way evaluation job the way measure
main attitudes satisfaction
in work is
measured
- Measuring job
satisfaction?
- Whether
people are
satisfied with
8
 their work or
not?

The cause of job Of course, I think that Summarize the main

satisfaction: is 2 basic factors causes of job
- Salary effecting job satisfaction
- Character satisfaction

Respond to job Employees will have To show 4 respond to

dissatisfaction many different dissatisfaction
respond to show they
get to like or dislike
their job
The impact of To express: Seeing All factors
employees feeling - Ability to show work impact to job
satisfied at work - Citizen satisfaction
behavior in the
organization
- Satisfy
customers
- Frequency of
absence from
work

Global lessons Job satisfaction not Introducing job

have to define of satisfaction is the
American that it is same define suitable
general of all at many counties
countries in over the more than USA
world

Chapter 3: Personality and Values

21/02/2019: Personality

The events and content What are your What are you How will you
that you have access to in feelings and aware of through apply this learning
class and materials? thoughts about events and to your work?
what is being content?
9
 conveyed?

What is Personality? Personality help to Define personality,

 Measuring identify how that describe how it is
Personality person is and shows measured, and
what kind of jobs explain the factors
Personality Determinants: they are suitable that determine an
 Heredity for? individual’s
personality.
Analyzing the
character and
Personality Traits:
Understanding values of
Two dominant
clearly for MBTI, employees in the
frameworks used to
using to make test organization,
describe personality:
all everyone and it is helping managers
 Myers-Briggs Type
true to talk about realize their role,
Indicator (MBTI®)
character of one further allowing
 Big Five Model Describe the
person. them to make
Myers-Briggs Type
For each character recruitment
The Myers-Briggs Type Indicator
suitable with many decisions and train
Indicator: personality
different job employees. they
 Most widely used framework and
are responsible for
instrument in the assess its strengths
MBTI® can help with caring for their
world. and weaknesses.
training and employees.
 Participants are
development
classified on four
axes to determine
one of 16 possible
personality types,
such as ENTJ.

The Types and Their Uses Big 5 model to see

Identify the key analysts and
so clearly of
traits in the Big Five learners'
personality
personality model. personality traits
Helping reader see
Demonstrate how through the MBTI
easer for their
the Big Five traits test to know the

10
The Big Five Model of character .
Personality Dimensions Screen for the Big predict behavior at
Five trait of work.
conscientiousness

Other Personality Traits

Relevant to OB:
 Core Self
Evaluation
 Machiavellianism Having many
 Narcissism personality, manager
 Self-Monitoring Identify other
need to find to know
 Risk Taking personality traits
their’ employees.
 Type A relevant to OB.
This is very
Personality important to decide position that suits
 Proactive true them and through
Personality a 5-character
model to clearly
identify.

28/02/2019: Values
Values:
 Attributes of Values
 Value System Define values,
Understanding demonstrate their
values of person and importance, and
Importance of Values
attributes, level, contrast terminal
trend that values and instrumental
seeing values.

Classifying Values – Rising 2 values . To express clearly

Rokeach Value Survey: Helping values
 Terminal Values administrators easily
 Instrumental identify groups of
Values people who value
 People in same the above
occupations or
11
 categories tend
to hold similar
values

Value Differences Between Values between values between

Groups: different group groups to show
people are differentcharacter at each
group
Generational Values values in different Compare
generations are generational
different differences in
values and identify
Linking Personality and To show perception the dominant
Values to the Workplace: and values of person values in today’s
 Person-Job Fit having suitable with workforce.
 Person-Organization their’s job
Fit

Global Implications: Better in Identify Hofstede’s

 Personality individualistic than five value
 Values: collectivist cultures. dimensions of
Power Distance The 5 cultural national culture.
Individualism aspects of Hofstede to make many
Masculinity fully and accurately judgment calls
Uncertainty Avoidance reflect the cultural while doing the
Time Orientation differences between research.
countries.
Hofstede’s Framework: An administrators need Despite these
Assessment to find out their problems it remains
employees' culture a very popular
to give right solution framework

12
GLOBE Framework for Rising more than Add 5 factor
Assessing Cultures Hofstede model and effecting culture
many judgment. being people,
result, social,
group,

Chapter 4: Perception and Individual

Decision Making
14/03/2019
The events and What are your What are you aware How will you apply
content that you feelings and of through events this learning to your
have access to in thoughts about what and content? work?
class and materials? is being conveyed?

What is Perception? A process by which

individuals organize In restaurants, to
and interpret their make personal
sensory impressions Define perception decisions managers
in order to give and explain the need to consider
meaning to their factors that influence many different
environment it. aspects. There is a
Factors that Influence Having 3 factors are need to be aware of
Perception perceiver, situation, all matters.
target

Attribution Theory: Our perception and Explain attribute

Judging Others judgment of others is theory and list the
significantly three determinants
influenced by our of attribution
assumptions of the
other person’s
internal state
Causation judged
through

13
For example: Being analyzing show Seeing detail
restaurant situation 3 factor situation

Elements of Distinctiveness To find out analyzing

Attribution Theory Consensus individual behavior
Consistency People act based on
how they view their
Errors and Biases in We blame people All of reason happen world
Attributions: first, not the situation everything are myself What exists is not as
- Fundamental It is “our” success but important as what is
Attribution “their” failure believed
Error Managers must also
- Self-Serving manage perception
Bias
Frequently Used Having 3 limits that Combine traditional
Shortcuts in Judging they are know and methods with
Others see in your life intuition and
creativity for better
decisions
Another Shortcut: Judging someone on Identify the shortcuts Analyze the situation
Stereotyping the basis of one’s individuals use in and adjust to culture
- Profiling perception of the making judgments and organizational
group to which that about others. reward criteria
person belongs – a Be aware of, and
prevalent and often minimize, biases
useful, if not always
accurate,
generalization
Specific Shortcut Employees interview Help managers find
Applications in Performance new worker, test job
Organizations expectations, quality,
evaluations

Perceptions and Know relationship Explain the link

Individual Decision between perception between perception
Problem and decision and decision making.
- Decisions
- Perception
- LinkageMaking

14
Decision-Making Having 3 model in Apply the rational
Models in organizations , they model of decision
Organizations: give to many making and contrast
- Rational information it with bounded
Decision rationality and
Making intuition.
- Bounded
Reality
- Intuition
Common Biases and List and explain the
Errors in Decision common decision
Making Having 4 mistakes biases or errors

More Common always make that Explain how

Decision-Making managers need to individual differences
Errors solve and organizational
constraints affect
decision making
Individual Differences To show different
in Decision Making: between each people
- Personality when they give
- Gender decision
Define creativity and
- Mental ability
discuss the three-
Organizational To be constraint by
component model of
Constraints many factors as
creativity.
Formal Regulations,
System-Imposed
Time, Historical
Precedents,…
Ethics in Decision This is very important To express ethics
Making to give decision business of one
making ethics as company
rights, justice,
Ethical Decision- Expertise is the To show smart,
Making Criteria foundation leadership in
Assessed Creative-Thinking organization, finding

15
Improving Creativity
in Decision Making

Intrinsic Task many new idea useful

The Three Motivation in job
Component Model of
Creativity

Chapter 5: Motivation
21/03/2019
The events and What are your What are you aware How will you apply
content that you have feelings and of through events this learning to your
access to in class and thoughts about and content? work?
materials? what is being
conveyed?

What is motivation? Motivation is the Finding 3 factors

3 factors forming result of interaction creative motivation.
motivation between the Define motivation
individual and the
situation.

First theories of these theories may Identify basic Maybe, perhaps all
motivation: not be values but theories that goals are largely
Maslow's hierarchy of they introduce the administrators often motivated by human
needs basis for use motivation.
McGregor's theory of development from Administrators in the
X&Y which to develop organization should
Theory of two contemporary motivate employees
elements of Herzberg theories. They are to work more
McClelland's theory of used regularly by effectively than
needs managers pressure them. can

16
Maslow's hierarchy of That has been Understanding
needs approached in many Maslow’s hierarchy
Set a 5-scale demand subjects, clearly and know use to
understandable and analyst
easy to apply
McGregor's theory of access to theory and managers use to
X&Y: understand it gather assumptions
2 different ways of based on their views
looking at people: and they tend to
theory X (positive), treat employees
theory of Y (negative) according to that
assumption
increase salaries,
Theory of two Knowing the main Theory of two factors
reward employees
elements of Herzberg point of satisfaction refers to satisfaction
who have good
and not satisfying and dissatisfaction
achievements in
are 2 separate related to work
work, encourage
attributes
employees to work
criticize the theory of The theory of two This theory is rarely
well.
two factors: factors is fairly applied in practice
critical

McClelland's theory of Theory 3 needs understand and apply

3 needs: quite clearly, making theory 3 needs
achievements, power it easier for readers
and integration to visualize and
apply to managers
predictable job
performance for high
achievement needs

Modern theories These are modern Understand the

about motivation: theories, which are content of 6 theory
- Self- widely used by and conduct analysis
determination executives who use for administrators
theory theories more
- Theory deeply than the
determines previous basic
Locke's goal theory
- Theory of
performance
17
 - theory
consolidates
- theory of
fairness
- theory of
expectation
Self - determination Towards yourself is a understand the
theory lot, say the spirit of content of self-
self-effort of each determination theory
person
Theory determines Define clear goals Understand the
Locke's goal and find ways to content of theory
his performance implement it determines Locke’s
- Administer goal
according to the composition of
MBO goal the MBO program
Bandura's own theory shows the grasp the content of
of performance individual's the theory
confidence in the
ability to perform a
job
Develop your own need to practice motivation to try to
performance theory fluently, expressing achieve the goal is
in many aspects expressed in many
such as action, ways
laziness, persuasion
- theory focus on human Understand content
consolidates awareness approach of theory
consolidates
- Adam’s theory Individuals compare Understand content
of fairness their input and of theory fairness
output to others Help managers see
compare the employees' attitudes
reference of fair reflect the reality of and behaviors when
theory the current situation inequities occur,
reactions to injustice in the company. which can reduce
airness and fairness their motivation to
theory work. balancing
fairness in the
18
 organization

Vroom’s theory To show strong of Understand content

expectation expectation of theory

Incorporate current Based to expectation All factors to show

theories of motivation theory motivation working
in organizational

Chapter 6: Team work

28/03/2019

The events and What are your What are you aware How will you apply
content that you feelings and of through events this learning to your
have access to in thoughts about what and content? work?
class and materials? is being conveyed?

Why Have Teams Analyze the growing Many work can’t be Be aware of the role
Become So Popular? popularity of teams solve when you work of teamwork, more
in individual and they effective and time-
organizations. loss much time saving than personal
work
Differences Between Help me know detail Understanding
Groups and Teams differences between differences between
groups and teams groups and teams

Types of Teams Rising 4 types of increasing the ability

- Problem- team that I don’t understand the to work in groups,
Solving Teams know before concept of 4 groups administrators should
- Self-Managed have effective team

19
 Work Teams
- Cross-
Functional
Teams
- Virtual Teams
Creating Effective There are 3 factors Understand the
working solutions,
Teams: effective teams. creating effective
know how to arrange
Context teams
people for each job
Composition
in accordance with
process
their capabilities and
Team Composition: To know many factors Understand the team
qualifications to
Abilities of Members decide success of composition abilities
achieve high
Personality of team of member
efficiency.
Members
Allocation of Roles
Diversity of Members
Team Processes To give quality Define team
decision to need a processes
clearly processes
Next chapter: Foundations of Group Behavior
Defining and Help me know all Define groups and Group behavior is
Classifying Groups: kind of groups and distinguish the based on many
 Group: understanding their different types of different factors, they
 Formal Group: goals to use doing groups. are quite clearly
 Informal something classified allowing
Group: managers to make
decisions. Identify
Subclassifications of Define formal groups groups to work
Groups: and informal groups effectively and
- Formal Groups: efficiently
 Command
Group
 Task Group
- Informal
Groups:
 Interest Group
 Friendship
Group

20
Why People Join To be understanding Seeing general :
Groups – Social reason take part in  Similarity
Identity? groups of everyone  Distinctiveness
 Status
 Uncertainty
Reduction
Five Stages of Group Five Stages of Group
Development Model Development Model
The Five Stages of show all
Group Development: development stages
 Forming one of groups. It is Identify the five
 Storming the same each stages of group
 Norming Stage product having development
 Performing forming and finish.
Stage
 Adjourning
Stage
Critique of the Five-
Stage Model:
- Assumption:
the group
becomes more To show many limit
effective as it of the five stage
Everything has many
progresses model.
benefits and limit
through the Of course, this is not
and no something is
first four stages perfect model, it has
perfect
- Ignores the restrict
organizational
context

An Alternative Model Many groups that giving an alternative

for Group Formation: time life is not show model for groups
Punctuated- five stage model
Equilibrium Model

21
Group Properties: A set of expected Show how role
- Group behavior patterns requirements change
Property 1: attributed to in different
Roles someone occupying a situations.
(Zimbardo’s Prison given position in a
Experiment) social unit
Group Property 2:
Norms
- Group Norms Acceptable standards
and the of behavior within a
Hawthorne group that are shared
Studies by the group’s
- Norms and members
Behavior Understanding group Demonstrate how
Conformity Norms and Research norms and status
Reference Groups Conclusions exert influence on an
Asch Studies individual’s behavior.
- Defying
Norms:
Deviant
Workplace
Behavior Having many good
Group Influence on thing and bad thing
Deviant Behavior

Group Property 3: Important factor in

Status understanding
- Status behavior
Characteristics Significant motivator
Theory Status derived from
Finding out status
Status Effects: one of three sources:
group and status
On Norms and Power a person has
effects
Conformity over others
On Group Interaction Ability to contribute
On Equity to group goals
Personal
characteristics
Group Property 4: Having many Show how group size
Size problems that affects group
- Group size managers need to performance.
22
 affects
behavior:
- Size:
- Best use of a
group:
Issues with Group
Size
solve and finding
- Show how role
their employees .
requirements
moreover, help to
change in
giving true decision
different
in organizational
situations.
- Show how role
requirements
change in
different
situations.

Group Property 5: Degree to which Make the group

Cohesiveness group members are smaller.
Managerial attracted to each Encourage
Implication other and are agreement with
motivated to stay in group goals.
the group Increase time
members spend
together
Group Decision Decided Group Contrast the benefits
Making vs. Individual Strengths and and disadvantages of
Choice Group Weaknesses cohesive groups
Group Strengths:
Group Weaknesses
Group Decision- All decision to be give Contrast the
Making Phenomena by some factors as strengths and
Groupthink situation and discuss weaknesses of group
Group shift decision making

23
Group Decision- To be people using to Compare the
Making Techniques: give decision, helping effectiveness of
- Brainstorming each person work interacting,
- Nominal Group quality brainstorming,
Technique nominal, and
(NGT) electronic meeting
- Electronic groups
Meeting
Evaluating Group Evaluating group is To be seeing right at
Effectiveness decided by many many kinds of groups
factors number and and easer
quality of ideas,
social pressure,
money costs…

Global Implications: culture influences Evaluate evidence for

- Status and group behavior, cultural differences in
Culture which can lead to group status and
- Social Loafing conflicts between social loafing, and
- Group individuals in the the effects of
Diversity group, diversity in groups.

Chapter 7: Communication
04/03/2019:
The events and What are your What are you aware How will you apply
content that you feelings and of through events this learning to your
have access to in thoughts about what and content? work?
class and materials? is being conveyed?

Functions of To show 2 functions Identify the main Real communication

Communication: of communication functions of plays an important
Communication communication. role in the
Communication organization,
Functions allowing employees

24
The Communication Understand Describe the to understand each
Process: communication communication other, employees
Communication process. To know process and understand
Process doing exercise distinguish between leadership. The
formal and informal information is
communication. transmitted in many
Key Parts of directions and in
Communication different channels.
Process: while communicating
The Sender avoids using
Encoding Seeing many key Decide Key Parts of ambiguous, obscure
The Massage parts of Communication words
The Channel communication Process Also need to limit
Decoding rumors in the
The Receiver organization.
Noise
Feedback
Communication Having 2 channels Define clearly 2 I will choose the
Channels: popular channels effective means of
- Channel communication communication communication,
- Types of depending on the
Channels situation.
Direction of Decided direction of Contrast downward, Use clear words. For
Communication communication upward, and lateral superiors, use polite
communication with email
examples communication
Interpersonal Understanding the Contrast oral, means, brief words.
Communication: way interpersonal written, and for peers can
- Oral communication nonverbal communicate
Communication communication horizontally.
- Written
Communication
- Nonverbal
Communication
Nonverbal Nonverbal Contracts nonverbal
Communication: communication have communication
- Body many way and easer
Movement understand between
- Intonations and people
Voice
25
 - Facial
Expressions
- Physical
Distance
between
Sender and
Receiver
Three Common I have been understand the
Formal Small-Group approached in official
Networks: business communication
- Chain: communication, network
- Wheel: reflecting fully and
- All Channel: accurately the
network in
communication
Small Group Network Receive effective Understand Small
Effectiveness: small group Group Network
Small group Effectiveness
effectiveness depends
on the desired
outcome variable
The Grapevine:
- Three Main
Grapevine
Characteristics The grapevine has Contrast formal
- Results from: benefits and limits communication
- Insightful to But almost grapevine networks and the
managers is true grapevine
- Serves
employee’s
social needs
Reducing Rumors know how to choose understand how to
the right way to reduce rumors inside
reduce rumors and outside the
organization
Electronic Understand benefits Analyze the
Communications: and disadvantage of advantages and
E-mail electronic challenges of
communication by electronic

26
 email communication

Electronic Comms: Forms of “real time” Only using in some

Instant/Text communication of cases
Messaging short messages that
- Instant often use portable
Messaging communication
- Text Messages devices
Electronic Comms: Convenient and fast No time-consuming,
Networking Software: saving travel costs
- Includes
- Key Points
Electronic Comms: Understand useful of
Blogs and Blogs and
Videoconferencing videoconferencing

Choice of depending on each Show how channel

Communication case to choose richness underlies
Channel effective the choice of
communication communication
means channel.

Barriers to Effective
Communication:
Communication
Selective Perception
barriers often identify and limit
Information Overload
manifest externally, communication
Emotions
quite easily barriers
Language
identifiable
Communication
Apprehension
Gender Differences
Politically Correct limit the use of Contract politically
“PC” Communication confusing and correct ‘PC’
- Certain words confusing words communication
do stereotype,
intimidate, and
insult
27
Global Implications Cross-cultural factors Understanding global
increase implications
communication
difficulties
A Cultural Guide To reduce your know a cultural guide
chance of making a
faux pas in another
culture, err on the
side of caution

Chapter 8: Organization culture

11/04/2019:
The events and What are your What are you aware How will you apply
content that you feelings and of through events this learning to your
have access to in thoughts about what and content? work?
class and materials? is being conveyed?

What Is Understanding A Definition of After learning

Organizational organizational culture Organizational finished organization
Culture? Culture culture, it is really
important with all
7 basic characteristics Describe 7 basic company. It decided
of corporate culture characteristics that characteristics of success and show
clearly show the corporate culture core vale.
culture of a business For my work part
time, i see culture of
there so good, it
Culture Is a Cultural description Job satisfaction also express outside , for
Descriptive Term expresses corporate example uniform of
culture, it is
28
 evaluated employees,
encourage,
motivation of
Do Organizations heterogeneous Corporate culture everyone. In
Have Uniform corporate culture represents the core addition, mission,
Cultures? value of the business vision to build culture
business.
Strong versus Weak strong culture, core Describe strong
Cultures values are both versus weak cultures
meaningful and
widely shared
Culture and cultural Strong cultures can Describe culture and
etiquette be a change for cultural etiquette
cultural rituals
5 basic functions of demonstrating the Understanding 5
culture commitment of one basic functions of
business, covering culture
general personality
for members of the
enterprise, stabilizing
the organizational
Culture as a legal culture represents a Understand many
obligation barrier to change, represents of culture
diversification,
annexation and
merger.
Creating and The basic source of explain the factors
Sustaining Culture culture is the that create and
founder. maintain culture
Preserving culture is
the responsibility of
all employees in the
organization.
Model to integrate there are 3 stages: Understand model to
with the organization preparation, integrate with the
confrontation, organization
change
Options for joining Take part in many Decide many choose
the process of program Training and when participate
integration with the cognitive organization
29
organization development

How Cultures Form? Beginning founder Know the formation

then Going through of culture
the next selection
criteria, the senior
manager will finally
approve the
integration
How do employees It is conveyed to Indicates how to
learn culture? employees through: convey culture to
stories, rituals, employees
material symbols,
languages
Creating an Ethical build on business shows how to create
Organizational ethics a positive corporate
Culture focus on building culture and corporate
Creating a Positive culture on the basis culture
Organizational of employee
Culture strength, reward and
development of
employees
Global lessons Help managers give aware of local culture
right decision and national culture
all managers need to
be sensitive to
culture

30