Houston, TX

Alyssa Garcia 936-537-3725

Agarcia0797@yahoo.com

Skills
 Microsoft Office proficient  Personable/Customer Service focused
 HRIS Lawson System  Detail oriented
 Critical thinking and problem solving skills  Team Collaborator

Experience
May 2018 – Present
Human Resources Representative/Volunteer Services Coordinator - St. Joseph Medical
Center, Houston, TX
 Retain files for 1,700 active employees and inactive files, includes conducting file audit s to ensure
DNV/CMS compliance.
 Respond to TWC unemployment claims. Assist during unemployment hearings.
 Send out exit interviews, and create a monthly turnover report from responses.
 Create quarterly turnover report with involuntary/voluntary term data, years of service, etc.
 Send biweekly termination report to corporate IT.
 Track background reports for the Medical Staff Office.
 Track international I9’s, and work authorizations.
 Onboarding processing. Run background and employment verification reports for potential candidates,
and process new hire paperwork.
 Input new hires into HRIS Lawson system.
 Assist with all other HR inquiries related to PTO accruals, W4’s, benefit/FMLA information, and
various payroll information.
 Employee Activity Committee Co-chair.
 Organize a variety of employee engagement activities, and events with outside vendors.
 Versed with American Heart Association (AHA), and other clinical certifi cations. Additionally, versed
with clinical licensures.
 Recruit and process prospective volunteers to assist the hospital in ways such as, being at information
desks to direct visitors, assist supporting departments with paperwork/filing, answering phones , etc.
 Coordinate the Junior Volunteer Program, a 2 month long summer program for high school students to
have an opportunity to volunteer in a healthcare setting.

January 2018 – May 2018

Human Resources Assistant - St. Joseph Medical Center, Houston, TX
 Explain company personnel policies, benefits, and procedures to employees or job applicants
 Maintains all personnel files for active and terminated employees and prepares files for new
employees joining the company
 Guarantee every employee has up to date certifications and/or licensure with respect to their position
 Locates, retrieves, and delivers files and materials from files as requested keeping track of anything
taken out of file room to ensure return
 Actively audits files for departmental policy compliance and DNV compliance
October 2014 – January 2018
Front Desk Agent – La Torretta Lake Resort & Spa, Montgomery, TX
 Performed daily duties of checking in/out guests, achieving a personalized experience for each guest.
 Responsible for hands on training, ensuring all new agents were up to brand standards of service.
 Ensure open line of communication between departments to ensure flawless execution of groups
ranging from 20 -1,000 guests.
 Cross trained within the Human Resources department, and assisted with the implementation of the
associate recognition program.

June 2014 – October 2014

Host – Chili’s Grill & Bar, Conroe, TX
 Cheerfully greet guests upon arrival.
 Communicated new restaurant specials with each table.
 Monitored table rotation to ensure each server got a fair amount of tables.

Education
Graduation Date – May 9th, 2019
Human Resource Development with a concentration in Organizational Leadership and Supervision,
Bachelor of Science / University Of Houston, Houston, Tx

August 2013 – May 2016

Coursework Completed / Lone Star College System, The Woodlands, Tx

June 2015
High School Diploma / Montgomery High School, Montgomery, Tx

Certifications
Certified Texas Notary Public ID 131700827 – Expiration date of August 28, 2022

*References available upon request