Project Report-Saraswat Co-Op Bank LTD PDF

A Study of Saraswat Co- Operative Bank Ltd.
CERTIFICATE
This is to certify that Mrs. Pahal Pralhad Satvilkar student of M. Com.

Part – II, Sem. – III (of The University of Mumbai) has worked and
completed her Project Work named ‘A Study of Saraswat Co-Operative
Bank Ltd.’ pertaining to the subject of ADVANCED FINANCIAL
ACCOUNTING for the degree of MASTER IN COMMERCE under my
supervision.
It is her own work and the facts are reported by her personal findings and
investigations. I/ We have evaluated the Project Report and her Project work
is satisfactory.
Name & Signature of the Guide

(Prof. Ms. M. S. Sawant)
Date of Submission : 12/12/2018.
Signature of External examiner Signature of Internal examiner
Date of Evaluation :
Mrs. P. P. Satvilkar, M. Com. Part : II, Sem. : III (Dec. 2018), Kankavli College – Kankavli Page # : 1 of 127
DECLARATION BY THE STUDENT
I, the undersigned Mrs. Pahal Pralhad Satvilkar (student of M. Com. Part

– II, Sem. – III of The University of Mumbai) hereby declare that, this
project work entitled ‘A Study of Saraswat Co-Operative Bank Ltd.’ is a
result of my own research work and it has not been previously submitted to
any other University for any other examination.
I hereby further declare that, all information of this document has been
obtained and presented in accordance with academic rules and ethical
conduct.
College Seat No. : 14 Year : 2018-19.

Exam Seat No. :
Date : 12/12/2018.
Place : Kankavli. Mrs. Pahal Pralhad Satvilkar
Name & Signature of the student
ACKNOWLEDGEMENT
I express my sincere thanks to my project guide - Prof. Ms. M. S. Sawant of
Kankavli College, Kankavli, for guiding me right from the inception till the
successful completion of my project. I sincerely acknowledge her for extending
her valuable guidance, support for literature, critical reviews of the project and
above all the moral support she had provided to me through all the stages of this
project.
It gives me great pleasure to express my sense of gratitude to Hon’ble Dr. S. K.

Shinde, Principal of Kankavli College - Kankavli for inspiring me in my project
work.
I’m also grateful towards Mr. Suyog Phansalkar, the Branch Manager and Mr.
Sachin Kamat, Asst. Branch Manager from Saraswat Bank, Kankavli for
furnishing the relevant data and information as well as leaflets, brochures,
pamphlets, etc. of the bank, for preparation of this project.
I’ll never forget to express my gratitude for the customers of Saraswat Bank,
Kankavli branch who answered my questionnaire unhesitatingly to provide me the
necessary data, which is the vital part of information of this project.
I would also like to thank the supportive staff of Kankavli College –Kankavli,
librarian, my classmates for their help and co-operation throughout my project.
Date : 12/12/2018.
Place : Kankavli. Mrs. Pahal Pralhad Satvilkar
CONTENTS AT A GLANCE
Page
S/N Title of the Page
#
1 CERTIFICATE 1
2 DECLARATION BY THE STUDENT 2
3 ACKNOWLEDGEMENT 3
4 CONTENTS AT A GLANCE 4
5 INDEX OF CHARTS 5
6 INDEX OF TABLES 6
7 INDEX OF PICTORIAL DATA 7
8 INDEX OF GRAPHS 8
9 ABBREVIATIONS 9 - 10
10 TABLE OF CONTENTS 11
11 LESSONS NOS. 1 TO 7 12-113
12 APPENDIX 114-
127
INDEX OF CHARTS
Chapter Chart Page

Title of the Chart
# # #
1 1.1.1 Hierarchy of Indian Banking System 14
1.1.2 Classification of Co-operative Banks in India 15
1.1.3 Structure of Scheduled Banks in India 16
1.1.4 Structure of Organized Indian Banking System 19
1.7.1 Steps involved in Research (Program) Planning 31
3 3.1 Factors contributing to the overwhelming success 55
3.2 Milestones of success 59
INDEX OF TABLES
Chap- Tabl
Title of the Table Page #
ter # e#
3 3.1 Recent Advances in Banking and Finance 38-52
3.2 State-wise/Region-wise Branch Network 57-58
3.3 Inorganic Growth of the bank 60
4 4.1 Growth in Retail Advances 70
4.2 Growth in Priority Sector Advances 71
4.3 Investment by the members of the Bank 71
4.4 Investment by the members of the Depositors 72
4.5 Involvement by the Borrowers 72
4.6 Advances to Priority Sector 72
4.7 Position of CASA Deposits 73
4.8 Implementation of Pradhan Mantri Awas Yojana (PMAY) 73
4.9 Distribution of insurance products 74
4.10 Growth in Foreign Exchange Merchant turnover 74
4.11 Preferences of the customers for the loans 75
4.12 Movement of NPAs 76
4.13 Movement of NPAs and provisions 76
4.14 Capital Adequacy Ratio (CRAR) 77
4.15 Appropriations 78
4.16 Implementation of Pradhan Mantri MUDRA Yojana (PMMY) 78
4.17 Preferable Term of Loan 79
4.18 Customers’ growing inclination towards Saraswat Bank 80
4.19 Ranking of the facilities provided by the Saraswat Bank 81
4.20 Customers’ Feedback on the Bank’s Services 81
4.21 Growth in Digitisation 82
4.22 Customers' Satisfaction WRT Loan 83
4.23 Customers' recommendations for the bank 84
4.24 Progress in Core-business during Millennium era 85
4.25 Progress in Funds & Net Profit during Millennium era 86
4.26 Scenario of CRAR, Net NPA & Return on Avg. Assets during Millennium 87
era
4.27 Segment-wise break-up of loans (Loan-Mix) 88
4.28 Performance Highlights 91
4.29 Balance Sheet 93-94
4.30 Profit & Loss Account 95-96
4.31 Cash Flow Statement 97
4.32 Progress at a Glance (in the century) 98-99
4.33 Involvement of the Small Man 100
INDEX OF PICTORIAL DATA
Chapter Picture
Title of the Pictorial Data Page #
# #
1 1.1.1 Inherent Strength of UCBs 18
1.2.1 Network & Business of Saraswat Bank 23
3 3.1 RuPay Platinum Credit Card 53
3.2 Key Achievements 54
3.3 Nation-wide network of branches 56
4 4.1 Breakup of Growth in Retail Advances 70
4.2 Major achievements in the fiscal year 89
INDEX OF GRAPHS
Chapter Graph Page

Title of the Graph
# # #
4 4.1 Growth in Retail Advances 70
4.2 Growth in Priority Sector Advances 71
4.3 Foreign Exchange Merchant turnover 74
4.4 Preferences of the customers for the loans 75
4.5 Range of the amount of loans wrt PMMY 79
4.6 Preferable Term of Loan 79
4.7 Customers’ growing inclination towards Saraswat Bank wrt Loan 80
4.8 Ranking of the facilities provided by the Saraswat Bank 81
4.9 Customers’ Feedback on the Bank’s Services 82
4.10 Growth in Digitisation 83
4.11 Customer's Satisfaction WRT Loan 83
4.12 Customers' recommendations for the bank 84
4.13 Progress in Core-business during Millennium era 85
4.14 Progress in Funds & Net Profit during Millennium era 86
4.15 Scenario of CRAR, Net NPA & Return on Avg. Assets during Millennium 87
era
4.16 Segment-wise break-up of loans (Loan-Mix) 88
ABBREVIATIONS :
1. M. Com. – Master in Commerce
2. ATM – Automated Teller Machine
3. Email / e-mail : Electronic mail
4. www – World Wide Web
5. WRT – With Reference To
6. Viz. – namely…
7. NPA – Non Performing Asset
8. MUDRA – Micro Units Development & Refinance Agency
9. Mrs. – Missus
10. Ms. – Miss
11. Hon’ble – Honorable
12. Dr. - Doctor
13. Prof. – Professor
14. Mr. – Mister
15. Lakhs – 100 thousands
16. Crores – 1,00,00,000 i.e. 10 million
17. i.e. – That is
18. Forex– Foreign Exchange
19. PSU –Public Sector Undertaking
20. SWOT – Strength, Weakness, Opportunity & Threat
21. DMAT – De-Materialization
22. IT – Information Technology
23. @ - At / At the rate
24. Gov. - Government
25. EMV– EuroPay, MasterCard and Visa
26. Aadhaar – 12 digit unique identification number issued by the Indian govt. to every individual
resident of India.
27. PAN – Permanent Account No.
28. F.Y. / FY – Financial Year
29. C.Y. / CY – Current Year
30. Ltd. – Limited
31. Govt. – Government
32. Mfg. – Manufacturing
33. BHIM – Bharat Interface for Money
34. UPI – Unified Payments Interface
35. Approx. – Approximately
36. ROA - Return of Average Asset
37. CRAR - Capital to Risk Asset Ratio
38. CASA – Current Account and Savings Account
39. w.e.f. – with effective from
TABLE OF CONTENTS
Chapter # Title Page #
1 Introduction of Study (Project) 12 - 32
2 Review of the Literature 33 - 35
3 Collection and Compilation of Data 36 - 68
4 Data Analysis and Interpretations 69 - 102
5 Observations and Findings 103 - 107
6 Conclusions and Suggestions 108-111
7 Summary 112-113
Chapter # : 01 –
Introduction of Study (Project)

1.1 – An overview of the Indian Banking sector and Structure of
the Indian Banking System
1.2 - History, Origin of Saraswat Co-operative Bank Ltd.
1.3 - Objectives of the study
1.4 – Scope of the study
1.5 - Hypothesis
1.6 - Study of the Research Problem
1.7 - Research Methodology
1.1 : An overview of the Indian Banking sector

and Structure of the Indian Banking System
INTRODUCTION
Classification of Banks :
Today is the age of specialization and we can find specialization in all fields including banking. The
banks have specialized in a particular line of finance. Various types of banks have developed to suit the
economic development and requirements of the country.
The principal banking institutions of a India may be classified into following types :
(1) Central Banks
(2) Commercial Banks
(3) Industrial or Development Banks
(4) Exchange Banks (authorized dealers in foreign exchange)
(5) Co-operative Banks
(6) Land-mortgage Banks
(7) Indigenous Banks
(8) Savings Banks
(9) Supranational Banks
(10) International Banks
As my scope of study is : Functioning of Saraswat Co-Operative Bank, I’ll delve in about the Co-
Operative banks.
Hierarchy of Indian Banking System
Chart # : 1.1.1
Co-operative Banks :
The Co-operative banks have been established under Co-Operative Societies Acts of different states.
The co-operative movement was started in 1904 with a view to provide financial assistance to
agricultural sector. Co-operative Banks, based on their past performance, are recognized as the better
institutions for the provision of sound and dynamic credit to farmers. The Co-operative Banks have
been performing well in mobilizing small rural savings and using the same, besides the funds
mobilized from other sources, to finance the requirements of various growth sectors including
agricultural sector. They are organized on co-operative principles of mutual help and assistance. They
grant short-term loans to the agriculturists for purchase of seeds, harvesting and for other cultivation
expenses. They accept money on deposit from and make loans to their members at a low rate of
interest. While the co-operative banks in rural areas mainly finance agricultural based activities
including farming, cattle, milk, hatchery, personal finance, etc. along with some small scale industries
and self-employment driven activities, the co-operative banks in urban areas mainly finance various
categories of people for self-employment, industries, small scale units and home finance. These
banks provide most services such as savings and current accounts, safe deposit lockers, loan or
mortgages to private and business customers. For middle class users, for whom a bank is where they
Classification of Co-operative Banks in India
Chart # : 1.1.2
can save their money, facilities like Internet banking or phone banking is not very important. Although
they are not better than private banks in terms of facilities provided, their interest rates are definitely
competitive. However, unlike private banks, the documentation process is lengthy if not stringent and
getting a loan approved quickly is rather difficult. The criteria for getting a loan from a UCB are less
stringent than for a loan from a commercial bank.
3 tier structures exist in the co-operative banking:
i. State co-operative bank at the apex level.
ii. Central co-operative banks at the district level.
iii. Primary co-operative banks and the base or local level.
Financial Performance of Co-Operative Banks - A Brief Analysis
Co-operative Banking Sector, though the oldest in the Banking Sector, it is one of the weakest
segments of Indian Banking System. Both the Reserve Bank of India and the National Bank for
Agricultural and Rural Development have taken various policy measures in respect of Urban Co-
operative Banks and Rural Credit Co-operatives during the recent years to transform them into
financially sound entities.
As my scope of study is : Functioning of Saraswat Co-Operative Bank, which is an Urban Co-

operative Bank (UCB), I’ll go further in detail for the Urban Co-Operative Banks.
Structure of Scheduled Banks in India
Chart # : 1.1.3
Urban Co-operative Banks (UCBs) :

Urban Co-operative Banks is also referred as Primary Co-operative bank by the Reserve Bank of India.
Among the non-agricultural credit societies urban co-operative banks occupy an important place. This
bank is started in India with the object of catering to the banking and credit requirements of the urban
middle classes. The RBI defines Urban Co-operative banks as “small sized co-operatively organized
banking units which operate in metropolitan, urban and semi-urban centers to cater mainly to the needs
of small borrowers, viz. owners of small scale industrial units, retail traders, professional and salaries
classes.”
Urban Co-operative banks mobilize savings from the middle and lower income groups and purvey
credit to small borrowers, including weaker sections of the society. These banks organize on a limited
liability basis, generally extend their area of operation over a town. The main functions of these banks
are to promote thrift by attracting deposits from members and non-members and to advance loans to
the members. It is registered under Co-operatives Societies Act of the respective state Governments.
Prior to1966, Urban Co-operative banks were exclusively under the purview of State Government.
From March 1, 1966 certain provisions of Banking Regulation Act have been made applicable to these
banks. Consequently, the RBI became the regulatory an supervisory authority of Urban Co-operative
Banks for their related operations. Managerial aspects of such banks continue to remain with State
Governments under the respective Co-operative Societies Act. These banks with multi-presence are
regulated by the Central Governments and registered under Multi-State Co-operative Societies Act.
The RBI extends refinance to Urban Co-operative Banks at bank ate against their advances to tiny and
cottage industrial units. These banks grants sizeable loans and advances under priority sector for
lending to small business enterprises, retail trade, road and water transport operators and professional
and self-employed persons. Urban Co-operative banks are mostly located in towns and cities and cater
to the credit requirement of the urban clientele.
The objectives and functions of the Urban Co-operative banks:
 Primarily, to raise funds for lending money to its members.

 To attract deposits from members as well as non-members.
 To encourage thrift, self-help ad mutual aid among members.
 To draw, make, accept, discount, buy, sell, collect and deal in bills of exchange, drafts,
certificates and other securities.
 To provide safe-deposit vaults.
Area of Operation :
 The area of operation of these banks are usually restricted by its byelaws to a municipal
area or a town. In some occasions it exceeds this limit.
 The study group on Credit Co-operatives in Non-Agricultural Sectors has recommended
that normally, it would be advisable for an urban co-operative bank to restrict its area of
operation to the municipality or the taluka town where it operates.
Urban Co-operative Bank structure is bifurcated into Scheduled and Non-scheduled Banks. UCBs are
graded into four categories on the basis of their financial performance. This financial performance is
determined by various parameters such as Capital Adequacy, Level of Non-performing Assets, history
of Profit or Loss, etc. While UCBs from Grades - I and II can be considered as relatively stronger
banks, the banks belonging to Grades - III and IV can be classified as sick and weak banks. Total
number of UCBs is 1,721 by the end of March 2009 comprising of 845 Grade – I Banks, 484 Grade –
II Banks, 219 Grade – III Banks and 173 are Grade – IV Banks. Total income and expenditure of
UCBs for the year 2008-09 are Rs.18,962Crores and 15,402Crores respectively. Hence, the total net
profit of all UCBs for the year 2008-09 is Rs.1,746Crores. However, gross non-performing assets of
UCBs amounts to Rs.13,043Crores which is a matter of great concern.
Inherent Strength of UCBs
Picture # : 1.1.1
Saraswat Bank is an urban co-operative banking institution based in Maharashtra, India and operating
as a co-operative society since 1918.
Scheduled Banks :
Structure of Organized Indian Banking System
Chart # : 1.1.4
Scheduled Banks in India constitute those banks which have been included in the Second Schedule of
Reserve Bank of India (RBI) Act, 1934. RBI in turn includes only those banks in this schedule which
satisfy the criteria laid down vide section 42 (6) (a) of the Act.
These banks comprise Scheduled Commercial Banks and Scheduled Co-operative Banks. These banks
are eligible for certain facilities such as financial accommodation from RBI and are required to fulfill
certain statutory obligation.
The banks included in this schedule list should fulfill 3 conditions viz. :
1. The paid capital and reserves of an aggregate value (collected funds) plus free reserves of bank
should not be less than Rs. 5 Lakhs.
2. Any activity of the bank will not adversely affect the detrimental interests of depositors.
3. That does not go into liquidation and continues to transact banking business.
Every Scheduled bank enjoys the following facilities :

1. Such bank becomes eligible for debts/loans on bank rate from the RBI.
2. Such bank automatically acquire the membership of clearing house so that they can participate
in check clearing services.
Banks not under this Schedule are called non-scheduled banks.
Scheduled banks are usually private, foreign and nationalized banks operating in India. However, co-
operative banks are allowed to seek scheduled bank status if they satisfy certain criteria.
Though registered under the Co-operative Societies Act of the Respective States, the banking related
activities of the co-operative banks are also regulated by the Reserve Bank of India. They are governed
by the Banking Regulations Act 1949 and Banking Laws (Co-operative Societies) Act, 1965.
1.2 : History, Origin of Saraswat Co-operative

Bank Ltd.
HISTORY OF SARASWAT CO-OPERATIVE BANK LTD.
The journey of Saraswat Co-Operative Bank Ltd. (now onwards we’ll refer it as Saraswat Bank for
convenience) began on 14th September 1918 with the founding of ‘The Saraswat Co-operative
Banking Society’ in Sawantwadi province, (then) Ratnagiri, now in district – Sindhudurg, state
Maharashtra of India. The primary objective of the society was to help distressed families with funds
for temporary accommodation to its members in eventualities such as weddings of dependent members
of the family, repayment of debt and expenses of medical treatment etc.
The Founder Members of the society comprised of Mr. J.K. Parulkar as Chairman, Mr. N.B. Thakur as
Vice Chairman, Mr. P.N. Warde as Secretary, and Mr. Shivram Gopal Rajadhyaksha as Treasurer.
This legendary team is remembered for their steadfast ideals, undying faith, clear vision, relentless
optimism, and an exemplary entrepreneurial spirit.
In the early years of its history, (after setting sail in the year 1918,) soon after the Russian revolution,
the bank had to deal with economic consequences of the 2 world wars. Subsequently, the bank has
been a witness to other historical events such as the independence struggle of India. Even in the most
uncertain economic times, the Founder Members and successive leaders demonstrated an unshakable
faith in the potential of the common man and encouraged the shareholders to save.
In 1933, the society was converted into a full-fledged Urban Co-operative Bank. By 1942 having built
a strong foundation in terms of membership, resources, assets and profits, the bank was fulfilling all
the core banking needs of its customers.
POST-INDEPENDENCE ERA
During the late 1950’s, the bank witnessed solid growth. It was a glorious era for the bank. By this
time, the Bank had established 5 branches in Mumbai and 1 each at Pune and Belgaum. At the time of
its 50th anniversary, the bank had grown substantially in stature with notable progress in its social and
economic objectives.
In the year 1977-78, the bank’s gross income crossed the Rs. 3 Crores mark for the first time. In 1978,
the bank got a permanent license to deal in foreign exchange. In the same year, it became the first co-
operative bank to provide Merchant Banking services.
In the year 1988, the bank was awarded with “Scheduled” status by the Reserve Bank of India. In
1992, the Bank celebrated its Platinum Jubilee. By this time, the bank’s business had crossed Rs. 700
Crores.
In its 50th year, the Bank chose a bee motif to symbolize the Bank's emblem - a fitting and appropriate
characteristic of a Bank that believed in hard work, a search for all that is good, a team spirit to achieve
its objectives and selfless service to its members and customers. The Bank had grown in stature,
progressed in its social and economic objectives and produced an image of what an ideal bank should
be.
THE NEW MILLENNIUM

The beginning of 21st century saw the bank take a giant leap in business growth. With a combination of
organic & inorganic growth, the bank witnessed rapid acceleration in its business. Total business,
which was at around Rs. 4,000 Crores in 2000 almost tripled to Rs. 15,295 Crores in 2007.
In 2008, the bank launched a unique branding initiative to reemphasize on the bank’s thrust on its core
values. The objective of this initiative was to inspire a “sense of belonging” among all its stakeholders.
The name of the Bank should always inspire a Sense of Belonging in all its stakeholders and the Bank
continues to fulfill the changing needs and expectations of the customer with unflinching gusto and
aplomb.
In the past two decades, the bank has witnessed a steady growth in business and also undertaken
several strategic business initiatives, such as Business Process Reengineering, and merging 7 Co-
operative banks and nurturing them continuously. The Bank’s tie-up with VISA International for
issuance of debit cards was a landmark in co-operative banking. The bank has also successfully
launched the RuPay EMV debit card in 2013-14. The bank was the first to achieve this milestone in
respect of RuPay EMV card along with the Bank of Baroda.
In 2011, the bank was granted permission by the Reserve Bank of India to operate All over India. In
the year 2010, the new corporate office of the Bank became operational at Prabhadevi, Mumbai. The
massive edifice in crystal glass, situated in the heart of India’s financial capital, serves as a subtle
reminder of the bank’s leadership position in the Co-operative sector.
PRESENT DAY
By 31st March 2018, the bank had crossed a milestone of Rs. 58,525.77 Crores in total business.
Towering above its competitors and growing soundly for a century, Saraswat Bank today is spread
across 6 states – Maharashtra, Goa, Gujarat, Delhi, Madhya Pradesh and Karnataka. As of 31st March
2018, it had a network of 281 fully-computerized branches and ATMs. The bank is having
corresponding relationships with over 430 centers, spread over 65 countries covering 9 currencies. The
bank provides 24-hour service through ATMs at 260 locations.
Network & Business of Saraswat Bank
Picture # : 1.2.1
The bank has an ambitious business expansion plan in place to have a presence in all major cities of
the country and is well poised to double total business to 1,00,000Crores over the next few years.
As of 31st March 2018 the bank's business had surpassed Rs. 58,526 Crores. It received The Best Co-
operative Bank Award in 2016.
MISSION OF SARASWAT BANK

‘To emerge as one of the premier and most preferred banks in the country by adopting the
highest standards of professionalism and excellence in all the areas of working.’
TAG-LINE OF SARASWAT BANK

Mile Yahan, Dono Jahan
True to its new tag line, ‘Mile Yahan Dono Jahan’, Saraswat Bank is committed to bridging the gap
between technology and tradition by bringing to its customers the best of both worlds. At Saraswat
Bank, customers are delighted by the best of both worlds, as the Bank provides traditional relationship-
based and contemporary technology-based banking services. The confluence of modernity and
tradition is encapsulated in the Bank’s tagline ‘Mile Yahan, Dono Jahan’.
Keeping tradition intact and embracing technology, the Bank has matched strides with India's digital
revolution by offering various digital banking services designed to make banking more easy and
convenient like mobile banking, internet banking, international VISA, EMV and RuPay chip cards, etc.
Simultaneously, through its emphasis on personalized attention, the Bank has maintained its personal
touch with customers. Agility of the small bank with the ability of the large bank has been Saraswat
Bank's enduring heritage new.
Bank has achieved the golden mean by taking the following steps :
 Social media platforms like Facebook, Twitter, Instagram and YouTube channel are gaining
encouraging fan following.
 Celebrated 1,000 followers on Instagram within a month. Recorded Facebook followers at
over 1,30,000.
 Launched the Saraswat Bank Discount Carnival, where they formed unique alliances with their
corporate customers who provided exclusive offers to their retail customers.
 Reached out to over 12 Lakhs customers through various communication channels.
 Customer interactions occurred in 211 branches.
 126 branches celebrated the ‘Establishment Day’ during this financial year.
Address of Saraswat Bank

Corporate Office
Saraswat Co-operative Bank Limited
Ekanath Thakur Bhawan -953,
AppasahebMaratheMarg,
Prabhadevi. Mumbai- 400 025
Tel: [+91] (022) 2400 5555
Email: corporatecenter@saraswatbank.com
Customer service: 1800 22 9999

Founder: J.K. Parulkar
Founded: 14 September 1918
Headquarters: Mumbai
Revenue: 3,376.02 Crores INR (2017–2018, US$470 million)
Subsidiaries: Saraswat Infotech Pvt. Ltd.,
Statutory Auditors Legal & Tax Advisors

M/s. Kulkarni & Khanolkar Shri. K. M. Naik
Chartered Accountants B.A., LL.B.
M/s. Little and Company
Bankers Shri. S. N. Inamdar
Dena Bank B.Com., LL.B.
Axis Bank Gokhale & Sathe
Bank of India Chartered Accountants
HDFC Bank Ltd.
Canara Bank
Wells Fargo Bank N.A.
Standard Chartered Bank Ltd.
ICICI Bank Ltd.
1.3 : Objectives of the study
OBJECTIVES OF THE STUDY

In the light of some of the problems of Co-operative Banks and also of their poor financial performance,
the present study aims at the following objectives :
1. To analyze the objectives, functions and responsibilities of the Saraswat Co-operative Bank
Ltd.(Saraswat Bank),
2. To study the overall functioning of the bank with special emphasis on its primary functions viz,
deposit mobilization and advancing of loans.
3. To examine the performance of the Saraswat Bank.
4. To study the history, working and growth of Saraswat Bank,
5. To evaluate financial performance of Saraswat Bank,
6. To analyze the overall performance of Saraswat Bank evaluated on the basis of other vital
parameters i.e. Productivity parameters, Operational parameters and Social Responsibility
parameters.
7. To assess the Capital Adequacy, Reserves, Borrowings, Liabilities and levels of Non-performing
Assets of Saraswat Bank,
8. To evaluate the efficiency and effectiveness of Saraswat Bank in mobilizing the deposits, lending
advances, investments and its recovery performance,
9. To assess the Operating Profit/Net Profit of the Saraswat Bank,
10. To suggest policy measures for improving the working of Saraswat Bank,
11. To analyze the investment products and services provided by Saraswat Bank and ways to improve
them to improve the profitability of the Bank,
12. To measure and compare the efficiency of Saraswat Bank,
13. To suggest the appropriate measures to improve the efficiency of the Saraswat Bank,
14. To know different type of loans preferred by different sets of customers,
15. To know the lending practices of Saraswat Bank,
16. To know the satisfaction level of the customers from Bank’s lending policies,
17. To study the impact of ‘size’ on the efficiency of the Saraswat Bank,
18. To enable students understand new developments in banking industry,
19. To offer suggestions for the bank to reach and sustain a higher level of performance in the near
future.
1.4 : Scope of the Study
SCOPE
The Saraswat Co-operative Bank Ltd. falls under the category of Scheduled, Urban, Co-operative
Bank, who has a head office situated in Mumbai, the capital of Maharashtra with a network of 281
branches across 6 states of India.
Thus the scope of study is confined only to focus on the functioning of Saraswat Bank with an
emphasis on the evaluation of financial performance and not on the generalized or any other study of
Banking sector and its structure. Hence, other aspects that are not directly pertaining to the financial
performance of Saraswat Co-operative Bank will be outside the purview of the present study
1.5 : Hypothesis
HYPOTHESIS
Hypothesis can be termed as the tentative conjecture explaining an observation, phenomenon or

scientific problem that can be tested by further observation, investigation and / or experimentation,
which is not yet verified but if it survives experimental testing and stands to be true, would explain
certain facts or phenomena or becomes a scientific Theory.
Hypothesis is usually considered as the principle instrument in research. Its main function is to suggest
new experiments and observations. In fact, many experiments are carried out with the deliberate object
of testing hypothesis.
The Saraswat Co-operative Bank Ltd, Maharashtra, is a well-managed financially sound, operationally
efficient and functionally effective Scheduled, Urban Co-operative Bank.
According to the data of the bank, I have the hypothesis that the overall business of bank (i.e. deposit
plus advances), has been increased successfully in the last 100 years.
1.6 : Study of the Research Problem
ABSTRACT
Banking business has done wonders for the world economy. The simple looking method of accepting
money deposits from savers and then lending the same money to borrowers, banking activity
encourages the flow of money to productive use and investments. This in turn allows the economy to
grow. In the absence of banking business, savings would sit idle in our homes, the entrepreneurs would
not be in a position to raise the money, ordinary people dreaming for a new car or house would not be
able to purchase cars or houses.
The government of India started the co-operative movement of India in 1904. Then the government
therefore decided to develop the co-operatives as the institutional agency to tackle the problem of
usury and rural indebtedness, which has become a curse for population. In such a situation co-
operative banks operate as a balancing centre.
At present there are several co-operative banks which are performing multipurpose functions of
financial, administrative, supervisory and development in nature of expansion and development of co-
operative credit system. In brief, the co-operative banks have to act as a friend, philosopher and guide
to entire co-operative structure.
The study is based on 1 such successful co-op bank in India, namely Saraswat Co-operative Bank
Ltd., who celebrated its centenary recently. The study of the bank’s performance along with the
lending practices provided to the customers is undertaken herewith.
The customer has taken more than one type of loan from the banks. Moreover they suggested that the
bank should adopt the latest technology of the banking like ATMs, internet / online banking, credit
cards etc. so as to bring the bank at par with the private sector banks.
Though the Co-operative Banks have been established with laudable objective, they are suffering from
various problems and as a result, their financial performance is very precarious. This is due to many a
number of reasons such as lower or negative spread, mounting Non-Performing Assets, entry of other
Banking Institutions into the area earmarked for the Co-operative Banks as a result of which there is an
increasing competition, etc. Moreover high levels of Non-Performing Assets and high growth in credit
of UCBs and Rural Credit Co-operative Institutions continue to be the major area of concern.
Therefore, it is necessary to assess the financial performance of these Banks. In this

background, the present study intends to focus on the analysis of financial performance of Saraswat
Co-operative Bank Ltd. in particular with the objective of ascertaining the reasons for the same and
also the extent to which each has contributed to the poor financial performance of Co-operative Banks.
The study intends to analyze the financial performance of Saraswat Co-operative Bank Ltd..
The study covers the assessment and evaluation of financial performance of the Bank with an
emphasis on unearthing the reasons for the mounting losses and non-performing assets.
.
1.7 : Research Methodology
RESEARCH METHODOLOGY
Research Methodology refers to the tools and methods used for obtaining information for the purpose of
study.
Research Methodology is a way to systematically solve the research problem. It may be understood as a
science of studying how research is done. We study the research methods concerned with the collection of
data, adopted by a researcher during the course of studying the research problem, along with social
significance touching an important aspect of advanced or developing society.
Research is, thus, an original contribution to the existing stock of knowledge making for its advancement. It
is the pursuit of truth with the help of study, observation, comparison and experiment.
In short, the search for knowledge through objective and systematic method of finding solutions to a
problem is a search. The systematic approach concerning generalization and the formulation of a theory is
also research.
Research (Program) Planning :Following steps should be followed while planning for undertaking any
Research project :
Steps involved in Research (Program) Planning
Step 1 - Program Planning
Comprehend the Research Problem Understand the Objective of the study
Step 2 - Survey Development

Define the Scope of the study Design the Research Methodology
Step 3 - Collection and Compilation of Data

Primary Sources Secondary Sources
Step 4 - Data Analysis and Interpretations

Statistical Tools Analytical Tools
Step 5 - Findings, Conclusions and Recommendations

Suggesions Summary
Chart # : 1.7.1
1.7.1 : Type of Research - Descriptive research is used in this study in order to identify the
lending practices of Saraswat bank and determining customer’s level of satisfaction. The
method used was questionnaire and interview of the experienced loan officers.
1.7.2 : Collection of data -
1.7.2.1 : Primary Data - Primary data is more accommodating as it shows latest information. It
takes lots of time to collect and unit cost of such data is relatively high. It is collected using
following method :
a. Observation Method
b. Interview Method
c. Structured Questionnaire
d. Visits & collection of information from bank
1.7.2.2 : Secondary Data -
a. Annual reports of the bank
b. Manual of instructions on loans and advances
c. Website of Saraswat Bank
c. Books, Articles and Research Papers from Internet
d. Bulletins, Magazines, Articles, Newspapers, e-sources, etc.
1.7.2.3 : Sampling Unit - The Study population includes the customers of bank
and Sampling Unit for Study was Individual Customer.
1.7.2.4 : Sampling Size - 50 Respondents.
1.7.3 : Analytical Tools - Statistical and accounting tools such as ratios, correlation, etc will be
used to analyze the data to find out the reasons for the poor financial performance, and the
method of analysis proposed to be followed in this project work is purely analytical as to
how the Saraswat Co-operative Bank is performing in terms of financial performance.
1.7.4 : Evaluations &Suggestions - After a thorough analysis of the above they were evaluated
and suggestions for future are made.
1.7.4.1 : SWOT Analysis - After this, an exploratory research was undertaken
the factors of less sale of investment products and give a complete
account of their Strength, Weakness, Opportunities & Threats.
1.7.4.2 : Consumer Feedback Analysis - Data collection - During my data
collection, data was collected from some questionnaires.
Chapter # : 02 –
Review of the Literature
2 : Review of the Literature
REVIEW OF THE STUDY MATERIAL
Literature Review provides the information about studies done on the respective issue.
I studied following books, journals & reports of some organizations & committees and referred some
websites to gather the information & analyze the data, :
Books : 1. Krushnaswami O. R. - Co-operative Audit.

2. Krushnaswami O. R. - Co-operative Accounts
3. Bedi R. D. – Theory History and Practices of Co-operations.
4. Dubhashi P. R. – Principles and philosophy of co- operation.
5. Dubhashi P. R. - Rural development administration in India.
6. B. K. Sinha - Indian co-operation.
7. S. K. Day - power to the people.
8. Rajeshwar – community development, Panchayat Raj, Sahakari Samaj.
9. S. K. Goyal – co-operative farming in India.
10. Mathur, B. S. - Co-operation in India, Sahitya Bhavan, Agra.
11. Srinivas, S. S. - Organisation and Management of Co-operative Banks, Printwell Publications,
1990.
12. A.T. Vaze - Co operative Banking & Credit Societies for Government Diploma in Co- operation
& Accountancy.
13. Prof. .Kulkarni, Amol Mahabal, Arindam Haldar - History, Principles and Management in
co operation for Government Diploma in Co-operation & Accountancy.
14. Michael Vaz, AroraVaz - Research Methodology for Business M. Com Part-1 Sem. II,
Manan Prakashan.
Journals :
1. Journal of Rural Development, Hyderabad (Rajendranagar)
2. Journal of co-operative perspective, Pune
3. The Indian Journal of commerce, New Delhi
4. Journal of Sahakari Maharashtra, Pune
5. Journal of Southern Economics
6. International Journal of Scientific and Research Publications, Volume 2, Issue 10, October 2012,
Reports by the Following organizations / committee : -

Tata Institutes of Social Sciences,
Dr. .Narendra Jadhav,
Gokhale Institute of Political and Economics,
N. S. Swaminathan.
Websites : www.ijsrp.org, www.nrc.com, www.saraswatbank.com,

www.google.com,ttps://en.wikipedia.org/wiki/Co-operative_banking,https://blog.ipleaders.in/co-
operative-banking/
 History of Banking in India:

http://finance.indiamart.com/investment_in_india/banking_in_india.htmlhttp://www.bseindia.
com/downloads/BankingSector.pdf
 2.Banking terminology:
http://www.meridianadvantagemember.com/fileuploads/Bank_Terminology.pdf
 3.Mergers and Acquisitions:http://www.economywatch.com/mergers-

acquisitions/international/banking-sector.htmlhttp://finance.mapsofworld.com/merger-
acquisition/india.html
Chapter # : 03 –
Collection and Compilation

of Data
3 : Collection and Compilation of Data

SARASWAT CO-OP. BANK LTD.
BOARD OF DIRECTORS
Chairman : Shri. G. E. Thakur, B.E. (Civil), DFM

Vice-Chairman : Shri. S. K. Sakhalkar, M.Com., PGD (IR), PGD (Comp. Sc.)
Directors
PadmaShri M. M. Karnik. Shri. N. Sawaikar, M.Com., D.M.A., C.A.I.I.B.
Shri. P.N. Joshi, M.A. Shri. K.V. Rangnekar, M.A.
Shri. A.A. Pandit, B.Com., F.C.A., D.B.F. Shri. H.M. Rathi, B.Com.
Shri. S.V. Saudagar, B.Com., F.C.A., D.I.S.A. Dr. (Mrs.) A. P. Samant, M.B.B.S.
Shri. S.S. Shirodkar, Dip. (Indl. Electronics), P.G.D.M. Shri. N.G. Pai, B.E. (Electrical)
Shri. A.G. Ambeskar, B.A.,C.A.I.I.B. Shri. S.M. Lotlikar, B.Sc. (Chemistry)
Shri. S.S. Bhandare, M.A. (Economics), LL.B., D.B.M. Shri. K.D. Umrootkar, B.Com. (Hons.),
LL.B., F.I.I.B.F., M.C.I.P.D. (UK).
Managing Director
Mrs. Smita Sandhane, B.Com., C.A.I.I.B., F.I.I.B.F (w.e.f. 1st April, 2017)
Shri. S.K. Banerji, B.Sc. (Hons.), D.B.M., LL.M., F.I.I.B.F. Advisor to the Board (w.e.f. 1st April, 2017)
(Managing Director - upto 31st March, 2017)
Statutory Auditors
M/s. Kulkarni & Khanolkar, Chartered Accountants
Legal Advisors
Shri. A. V. Sabnis, LL.B. Shri. K. M. Naik, B.A., LL.B.
M/s. Little and Company Shri. S. N. Inamdar, B.Com., LL.B
Shri. . Shekhar Naphade, B.A., LL.B.
Bankers
State Bank of India Wells Fargo Bank N.A. Bank of India
Standard Chartered Bank Ltd. ICICI Bank Ltd. HDFC Bank Ltd. Canara Bank
Recent Advances in Banking and Finance

Moving ahead by teaming up with
Recent Advances in Banking and Finance
S/N Achievements
1 Recent Developments in Commercial and Co-operative Banking
• Know Your Customer norms. (KYC).
• Move towards fee based services : Bank guarantee, Leasing, Hire purchase,
Dematerialization (Demat), Merchant Banking.
• Financial inclusion :
 Launched three schemes under PMMY — Shishu, Kishore and Tarun

 4,000+ urban beneficiaries have been financed under Microfinance Loan Scheme
 New product ‘Unnati Business Loans’ caters specifically to the priority sector
 Tied up with fair price shops to provide business correspondent services in
Maharashtra.
 Fostered business correspondent tie‑ups in Aurangabad
• Regulation with respect to NPAs and Maintenance of capital adequacy.
• Customer service and customer education - set up a dedicated Customer Relations and
Experience (CRE) department.
• The Banking Ombudsman Scheme, 2006
• Saraswat Bank Rewardz Programme :
Customers receive attractive rewards, while transacting digitally. (include discounts and
cashbacks through coupons on purchases from leading e-commerce portals like Amazon,
Flipkart and others).
2 Technological Developments in Banks
• Core Banking Solution
• Full computerization branches.
• Tele banking
• Mobile banking : -
 implemented various functionalities on its mobile banking app ‘GOMO’ for its
customers across multiple operating systems.
 With the GOMO app, customers can now register themselves for -
 mobile banking,
 create fixed deposits,
 register beneficiary,
 transact via NEFT,
 manage Debit Cards
 make payments through Bharat Quick Response (QR)
 for the purchase of commodities,
 availing service,
 bill payments
 e-commerce
• Prepaid Card : -
 Launched Prepaid Payment Instruments (PPIs) in the form of Gift Card which can be
issued in the form of card or mobile wallet.
 PPIs in the form of cards can be used at ATMs, POS and for online transactions, based
on the type of PPI.
 An innovative form of payment instrument to fulfill customer requirements for –
 Everyday purchases,
 Travelling overseas,
 Gifting,
 Charitable donations,
 Studying abroad
 Prevention of over- spending.
• Gift Card : -
 Launched a Gift Card in collaboration with NPCI’s RuPay Card scheme.
 Can be used by customers for their purchase at POS and online transactions.
• Payment Gateways : -
 Saraswat Bank is now available across 10 payment gateways through which customers
can transact at various e-commerce websites for the purchase of merchandise,
commodities and services, among others through their internet banking credentials.
• Saraswat Quick Pay (Referral model) : -
 Offers an online collection feature for entities, partnership firms, companies, societies,
schools and trusts, among others, to receive payments through Saraswat Bank’s website
or their existing website, if available.
 Accordingly, the debtor/payer of bank’s customer can choose to make online payment
through his/her Debit Card, Credit Card, wallet or via internet banking.
• Saraswat Bank Connect : -
 Bank has made available an Android app by which various missed call and SMS
services are offered to customers in an integrated way.
 Missed call services, viz. balance enquiry, blocking cards and SMS services such as
applying for loan, stop payment of cheque, among others can be availed through the
app.
• SMS Banking : -
 Undertaken various initiatives for creating customer awareness

 Promoting Bank’s products/services through the SMS banking facility.
 Registered over 23 Lakhs customers for the SMS banking facility
• Debit Cards : -
 Launched the Digital Debit Card through which customers can instantly generate
virtual card for online transactions.
 Bank issued 2.10 Lakhs Debit Cards (RuPay/VISA) for the financial year 2017-18.
• Aadhaar Enabled Payment System (AEPS) : -
 Provides Business Correspondent and Aadhaar Enabled Payment System (AEPS) at

Ration Shops or Fair Price Shops (FPS) in 10 districts in the State,
 More than 51,000 FPS. These districts include Sangli, Pune, Sindhudurg, Kolhapur,
Akola, Nagpur, Jalgaon, Solapur, Ratnagiri and Nashik.
 Bank has enabled customers to use Aadhaar as his/ her identity to access his/her
respective bank account and perform basic banking transactions that are intrabank or
interbank in nature, through a business correspondent such as -
 balance enquiry,
 cash deposit,
 cash withdrawal,
 remittances.
• National Electronic Toll Collection (NETC) : -
 Bank participates in National Electronic Toll Collection with a reloadable fast tag for
automatic deduction of toll charges at toll plazas and Bharat QR, a scan and pay facility
using Debit Cards.
• ATMs : -
 Opened 3 new ATMs taking the total count of ATMs to 260.

 Implemented various options at ATMs, viz.
 Green PIN,
 Cardless Cash withdrawal,
 mobile banking registrations,
 mobile number update.
 ATMs are also equipped to process International Debit Cards through NPCI’s network.
• One-Page Internet Banking : -
 Launched the revamped version of internet banking, termed as One-Page Internet

banking.
 Customers can self-onboard through his/her Debit Card,
 Transfer funds,
 Create fixed deposits
 Bill payments
• Electronic Funds Transfer (BCS credit-debit, SWIFT, RTGS, and NEFT)
• Elevating digital capabilities :
 Offer more than 33 digital products/services to customers
 Serving over 2.19 Lakhs customers on UPI platform (Unified Payments Interface) - an
interoperable platform
 Developed by the National Payments Corporation of India (NPCI) for 24x7
funds transfer and bill payments.
 Through UPI, customers can create their Virtual Payment Address (VPA),
 akin to an email id,
 for seamless fund transfer and receipt
 Jan Aadhaar Mobile,
 linking of Aadhaar number with Permanent Account Number (PAN)
 Availability of free Wi-Fi at public places
• Digitization of different products / services :
 Dedicated ‘Digital Banking Department’ to facilitate the adoption of digital technology

and newer business models.
 Offer over 33 digital products/ services that are customer-centric to the core and
encompass most of the offerings extended by leading private sector banks.
1. Launched RuPay Platinum International Credit Card in association with the National
Payments Corporation of India (NPCI).
2. Launched UPI platform for funds transfer and bill payments; registered 2.19 Lakhs
customers on this platform during the year under review.
3. Offered one-page internet banking to the corporate customers during the year; it includes
facilities like multiple level authentications, varied transaction limits, cheque book request,
among others.
4. Working on various projects like Bank-On-Tab, Contactless Cards, among others. Soon
implementing the Aadhaar-based instant account opening and comprehensive mobile
banking through a single smartphone application for customers.
• Bharat Bill Payment System (BBPS) : -
 Bank participated in the National Payments Corporation of India’s initiative of enabling

utility bill payments for customers as well as for non-customers at Bank’s branches.
 The module for bill payments and recharges was made available to customers at Bank’s
website
• Automation of Audit process :
 Robust and risk-focused audit mechanism for its operations.
 switched to the web-based online audit model for better operational efficiency and
standardization of audit processes across all branches.
• Anywhere banking
3 Recent Developments in allied functionalities.
• Opening up of the insurance sector (Bank has earned an income of Rs. 0.04 Crores from this
activity towards reimbursement of expenses)
1. Pradhan Mantri BimaYojana : Life Insurance - HDFC Life & Future Generali
2. Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) - General Insurance - HDFC
ERGO & Bajaj Allianz
3. Pradhan Mantri Suraksha Bima Yojana (PMSBY) - Health Insurance - Religare
Health & Cigna TTK
• Reinsurance.
• Mutual funds – (Since inception in January 2018, during the 3 month span, Bank achieved
business of Rs. 43.58 Crores)
Official distributors of:
1. HDFC Mutual Fund
2. Reliance Mutual Fund
3. LIC Mutual Fund
4. L&T Mutual Fund
• Demat Account :
 Bank provides depository services through NSDL and CDSL.

 More than 3,000 new Demat accounts were opened during the year.
 Bank has received/processed more than 85,000 IPO applications during the year.
 The total revenue earned from Demat services during the year was Rs. 3.36 Crores.
This includes income of Rs. .36 Crores through the tie-up arrangement with M/s.
Religare Securities Ltd., for providing online broking facility.
• Forex (Foreign exchange) Business :
 Bank caters to the foreign exchange requirements of its customers through well-
established Forex Centers.
 Customers of select co-operative banks which do not have RBI license to deal in
foreign exchange, under lines of credit sanctioned to them.
 Extended and renewed lines of credit for foreign exchange business for 14 co-operative
banks, which stood at an aggregate level of Rs.161 Crores.
• Microfinance :
 Granting of microfinance loans for rural artisans, small traders, and micro enterprises
 Supporting the disadvantaged and women entrepreneurs.
 Clean Loan Scheme was implemented initially in the branches of Sindhudurg and
Ratnagiri districts on a pilot basis for a six-month period; and was extended for a
further period of a year up to 31st March, 2018.
• Travel-related services to customers travelling abroad :
 It provides foreign currencies and travel cards at competitive exchange rates.
• Risk Management : -
 Adoption of Risk management practices to mitigate potential risks arising in operating

environment.
 Credit Risk Management function, Market Risk Management function, Operational
Risk Management Committee (ORMC) and all other senior management committees
are mainly responsible for ensuring the compliance of the BOD approved risk
management policy and for monitoring and managing risk levels in relevant areas of
Bank.
 Risk management policy, formulated on regulatory guidelines, covers all major types of
risk that Bank is exposed to.
 The policy is laid down on key risk management principles which includes :
 management oversight and control culture,
 risk recognition and assessment,
 control activities and segregation of duties,
 information and communication
 monitoring activities and correcting deficiencies.
 Undertaking several initiatives in the areas of assessment, measurement and monitoring
of credit risk, market risk, funding liquidity risk and operational risk.
• Asset Securitization companies.
4 Recent Developments in Money Market
Retail credit grew 33% during the year to Rs. 7,602 Crores
5 Recent Developments in Capital Market
6 Structural Developments
Mergers & Acquisitions :
i. Maratha Mandir Co-operative Bank Ltd.

ii. Mandvi Co-operative Bank Ltd.
iii. Annasaheb Karale Janata Sahakari Bank Ltd.
iv. Murgha Rajendra Sahakari Bank Ltd.
v. Nashik People’s Co-operative Bank Ltd.
vi. South Indian Co-operative Bank Ltd.
vii. Kolhapur Maratha Co-operative Bank Ltd.
Formation of New Departments (new units)
i. Advertising Alliances and Corporate Communications (AACC),

ii. Customer Relations and Experience (CRE),
iii. Digital Banking Department (DBD),
iv. Credit Card Cell (CCC)
v. Mutual Funds Department
7 Customer Relations and Experience Department (CRE)
Set up a Customer Relations and Experience Department (CRE) to develop a focused approach
towards delighting customers, primarily through direct connect using multiple communication
channels.
 Initiatives: The initial objective of CRE was to connect with 10 Lakhs customers
during FY 2017-18 using various channels of communication.
 In the reporting period, the CRE rolled out various initiatives to strengthen customer
connect, such as –
 Celebrating Establishment Day of respective branches of the Bank to have one-on-one
interaction with customers.
 Thanking customers for their patronage by sending Relationship Anniversary
messages.
 Reactivating dormant accounts with messages to remind customers of the merits of
dealing with Saraswat Bank.
 Seeking feedback through SMS link to help improve products and services.
 Organising customer relationship meetings at nine locations (Mumbai, Delhi, Indore,
Nashik, Nagpur, Aurangabad, Goa, Kudal and Belgaum) where Bank’s leadership,
including Chairman, Directors, Managing Director and other senior Executives,
personally interacted with customers.
 Implementing favourable suggestions based on valuable customer feedbacks.
 Incorporating suggestions for improving work conditions at branches, with a view to
enhance customer experience.
Business Correspondent Centre (BCE)
 Opening of first Business Correspondent Centre On the birth anniversary of former

Chairman late Shri. Ekanath Thakur, Bank opened its first ‘Customer Service Centre’
under the Business Correspondent arrangement at Aurangabad.
 The following banking activities are conducted at the Business Correspondent Centre of
Aurangabad :
 Opening of individual savings account
 Cash withdrawal/deposit through Aadhaar Enabled Payment System (AEPS)
 Creation of Fixed Deposits
 Funds Transfer through IMPS and other platforms
8 Advertising, Alliances and Corporate Communications
 Bank set up the Advertising, Alliances and Corporate Communications (AACC)

Department in April 2017.
 Its objective is to have a dedicated marketing team that will propagate and promote the
Bank’s brand and its services meaningfully and effectively.
 During FY 2017-18, the AACC was involved in the following activities –
 Advertisements :
 Traditional Advertisement -
o Television :
 Bank developed a new television commercial/ one-
minute-video film on its Unnati business loan, (as in
FY 2017-18, the Bank’s focus was on priority sector
lending.)
 The Unnati TV commercial was released on leading
General Entertainment Channels (GECs), regional news
channels and business news channels across India.
 Bank was associated with Majha Maharashtra Digital
Maharashtra, a special show on ABP Majha, to provide
impetus to its digital products. This sponsorship provided
a large platform on mainstream media to showcase the
Bank’s digital banking services.
o Outdoor :
 As a part of innovative outdoor advertising, for the first
time, the entire KonkanKanya / Mandovi Express train
was branded with the Bank’s Centenary Year theme for a
period of six months from September 2017 to February
2018.
 Bank further continued with outdoor advertisements for
the entire year at the Mumbai International Airport.
o Radio and Cinema :
 During FY 2017-18, Bank also pursued radio and
cinema advertisements to complement its other
promotional efforts.
 The Saraswat Bank brand and its Unnati business loan
advertisements were played for a week each between
select top grossing movies.
 The advertisements reached 147 screens (single-screen
and multiplex) throughout the cities where Bank has
branches.
 According to location-wise ratings and listenership
across the Bank’s area of operation, leading radio
stations were selected for advertisements.
 Digital Advertisement -
o Saraswat Bank connected with people through social media
during FY 2017-18.
o With the help of informative and engaging posts, videos, GIFs,
fresh content and other innovative formats, Bank reached a
younger audience.
o Along with Facebook and Twitter handle, Saraswat Bank also
launched its own YouTube channel and Instagram handle.
o Within a month of its launch, Bank gained an encouraging
Instagram following (1,000 followers) and during the reporting
year, its Facebook followers reached 1.30 Lakhs.
 Alliances –
o During 2017-18, Bank developed partnerships that went beyond
banking.
o Bank exclusively associated with its existing corporate
customers in retail businesses like jewellery, dining and garment,
among others.
o Bank collaborated with its corporate customers to provide its
retail customers with exclusive offers. This association helped
both retail and corporate customers in deriving maximum value
from this association.
o Bank further launched a special title ‘Saraswat Bank Discount
Carnival’ for all exclusive tie-ups and campaigns and included
offers like Saraswat Bank Discount Carnival – Food Festival,
Saraswat Bank Discount Carnival – Diwali Offers and others.
The Bank collaborated with various renowned brands.
 Saraswat Bank Rewardz –
o Bank also launched an enterprise-wide loyalty programme,
Saraswat Bank Rewardz, as a part of its Centenary celebrations
to add value to its customers’ banking experience.
o The programme allows customers to collect reward points for
their
 credit card,
 debit card,
 internet banking
 mobile banking transactions,
 including for in-store buys,
 online purchases
 utility bill payments.
o They can also earn extra points for transacting at partner stores
like
 Kalyan Jewellers,
 Reliance Trends,
 United Colours of Benetton
 PNG Jewellers, among others.
o Customers can redeem their points on Bank’s website or at any
of its 8,000+ Max Get More partner stores.
o They can also redeem points for utility purposes like :
 Mobile/DTH recharge,
 flight, hotel and movie tickets,
 vouchers and a wide range of merchandise.

 Events –
o Bank celebrated its 100th anniversary by inviting its top
customers at an event at Sri Shanmukhananda
Chandrasekarendra Saraswathi Auditorium, Matunga.
o This event was graced by eminent personalities from socio-
political backgrounds and regulation agencies.
o Subsequently, various events were organized at Bank’s prime
locations in Nashik, Nagpur, Aurangabad, Ahmedabad, Goa,
Delhi and other cities.
o The objective behind these events was to continue the Centenary
celebrations and connect with customers to extend the gratitude.
9 Movement of NPAs
 Non-Performing Assets :
 Bank was able to limit the rise in its NPAs to 50% of the previous year through
these rigorous measures.
 These processes further helped Bank reduce its Gross NPAs substantially by Rs.
125.50 Crores below the previous year’s level.
 The Gross NPA ratio to Advances improved from 4.63% to 3.72% in FY 2017-
18.
 Recovery in written-off accounts :
 Bank has recovered Rs. 11.85 Crores from NPA accounts written off during
earlier years.
 Despite weak or no security and bleak prospects of recovery, Bank has
recovered this amount with concerted recovery efforts.
 Recovery in written-off accounts is a direct accretion to the bottom line.
 Provision Coverage Ratio :
 Bank increased Provision Coverage Ratio from 61.91% as on 31st March,
2017 to 75.48% as on 31st March, 2018.
 Consequently, the Net NPAs to Net Advances ratio improved from 1.82% to
0.94%, which is a significant achievement.
10 Members Welfare Fund
 Board of Directors recommends contribution of Rs.100 Lakhs towards Members

Welfare Fund.
 After this accretion, the total amount in this fund will be Rs. 1,173.50 Lakhs.
 During the reporting period, 982 members availed reimbursement of expenses towards
medical treatment and medical check-up.
 Further, 27 awards were granted to meritorious children of members.
11 Provision for Public Charitable and Co-operative Purposes
 As permitted in RBI Circular No. UBD(PCB)/BPD/Cir/43 dated 11th April, 2005,

Board recommends an appropriation of 1% of the net profit – Rs. 240.68 Lakhs – for
public, charitable and co-operative purposes.
12 Special Reserve
 Board, recommends an amount of Rs. 1,700 Lakhs to be appropriated out of profits

derived from the said eligible business towards Special Reserve.
13 Corporate Social Responsibility (CSR)
 Bank has donated Rs. 9,92,000/- to the Lokanayak Jayaprakash Narayan Leprosy
Eradication Trust, Vasai, as financial assistance for its Integrated Village Development
Programme of Adivasi settlements.
 The focus areas of the development programme will be :
 Water : To implement water conservation/rain harvesting programmes and to
clean and repair the existing well.
 Street Lights : Installation of 4 solar lights as the hamlet is in complete
darkness after 7 p.m.
 Sanitation : Construction of basic toilets.
 Health : Mobile health centre, mass inoculations against infectious diseases.
 Education : Pre-primary and primary schools and adult education classes.
 In addition to these, the other focus areas will be -
 vocational training,
 tree plantation
 family planning.
 The donation will be a small step by Bank towards rehabilitating those from
the poorest strata of society.
 As a part of social commitment, every year, Bank donates a part of its profits to public
and charitable institutions pursuing worthy causes in the fields of
 education,
 medicine
 other social activities. I
 In FY 2017-18, the Bank released Rs. 16,66,000/- by way of donation to 267 worthy
institutions in a function ‘Runanubandh Sohala’ held on 28th February, 2018 at
Ekanath Thakur Bhavan.
Table # : 3.1
RuPay Platinum Credit Card
Picture # : 3.1
Key Achievements
Picture # : 3.2
Factors contributing to the overwhelming success for 1st Co-Operative bank to

cross Rs. 50,000 Crores total business :
To find a place
in India’s
Fortune 500 list
To receive a To offer an
permanent enterprise
Foreign wide loyalty
Exchange programme
Dealer’s
Licence
1st
Co-Operative To offer
To collaborate bank to cross RTGS and
with VISA Rs. 50,000 NEFT
International
Crores total facilities
for debit cards
business
To offer To rope in
pre-paid fair price
cards shops as
Business
Corresponde
nts
Chart # : 3.1
Nation-wide network of branches
Picture # : 3.3
State-wise/Region-wise Branch Network
S/N State Districts No. of branches
1 Maharashtra (18 1. Mumbai, 88

districts)
2. Thane & 3. Palghar 30
4. Navi Mumbai 14
5. Pune 41
6. Ahmednagar 2
7. Nagpur 6
8. Akola 1
9. Aurangabad 8
10. Solapur 1
11. Raigad 7
12. Jalgaon 2
13. Satara 2
14. Nashik 7
15. Ratnagiri 5
16. Sindhudurg 7
17. Sangli 6
18. Kolhapur 5
2 Gujarat (4 1. Ahmedabad 15
districs) 2. Vadodara
3. Surat
4. Vapi
3 Delhi (1 district) 1. Delhi 2
4 Madhya Pradesh 1. Indore 2

(1 district)
5 Goa (3 districts) 1. Panjim 10
2. Vasco
3. Margaon
6 Karntaka (9 1. Belgaum 17
districts)
2. Hubli
3. Bengaluru
4. Davangere
5. Dharwad
6. Mangalore
7. Mysore
8. Tumkur
9. Udupi
Table # :3.2
Milestones of success
2010-
11
2008
2000-
2006
Inaugurated
Corporate
1933 Launched a Center
branding ‘Saraswat Bank
initiative to Bhavan’ in
Integrated reinforce focus
Treasury was Mumbai Our
on core values, Bank achieved a
1918 formed by our which can be
Bank Achieved total business of
Converted the summed up as Rs. 25,000
total business of ‘Sense of
Society into a Rs. 4,000 crore. crore. Granted
full-fledged Belonging’ Bank permission for
Migrated to the formed its new
Urban Co- Core Banking pan-India
operative Bank logo, operations by
Established System (CBS). representing two
(UCB) Total business RBI
the Developed a hands in the
Saraswat reached Rs. shape of a
strong 10,000 crore.
Co- foundation in hexagon,
operative Process of seven depicting care
terms of Urban Co-
Credit membership, and encouraging
Society on operative Banks growth.
resources, merging into
14th assets and
September, Saraswat Bank
profits by was initiated.
1918 to fulfilling all
provide banking
financial requirements
assistance of our
to its customers
members
for
weddings,
emergencies
, repayment
of debt,
medical
treatment
and others
Chart # : 3.2
Inorganic Growth of the bank :
Since 2006, 7 stressed Urban Co-operative Banks have been acquired with the primary objective of
safeguarding the interest of over 7,70,000 depositors of these banks. With the multiple synergies
emerging out from such merging like :
 Creating a cluster of branches,
 enhancing geographic reach of the bank,
 ramping up customer base,
 bolstering Bank’s growth and profitability.
The combined business of these banks surged from Rs.1,900Crores to Rs.9,200 Crores in the initial
five years following the merger :
Inorganic Growth of the bank
Banks Acquisition Date
Maratha Mandir Co-operative Bank Ltd. 20/03/2006
Mandvi Co-operative Bank Ltd. 30/03/2007
AnnasahebKaraleJanataSahakari Bank Ltd. 30/06/2007
MurghaRajendraSahakari Bank Ltd. 30/06/2007
Nashik People’s Co-operative Bank Ltd. 21/12/2007
South Indian Co-operative Bank Ltd. 01/09/2008
Kolhapur Maratha Co-operative Bank Ltd. 06/03/2009
Table # : 3.3
Deposit Schemes of Saraswat co-operative Bank Ltd.

 1. Savings  4. Elite Current Account
 2. Elite Accounts  5. 3-in-1 Account
 3. Current  6. Term Deposit
SAVINGS
 1. .Regular Savings Account  5. Akshay Salary Account
 2. CUBS Account for Kids  6. Suvidha Savings Account
 3. My Money Savings Account  7. Janhit Account
 4. CAMPUS Account for College students  8. Pradhan Mantri Jan Dhan Yojana
1. Regular Savings Account :
Inculcate the habit of saving through their Easy & Convenient Features & avoid thrift. Personalized
Service coupled with technology enabled products is the Hallmark of their Service.
Features & Benefits–

 Wide Network of Branches & ATM coverage.
 Get connected to ATMs across the world through VISA Debit Card.
 Bank offers convenient facilities like Net Banking.
 Advantage of Easy Pay,
 An instant solution to all frequent utility bill payments.
 Shopping using International Visa Debit Card.
2. CUBS Account for Kids :
Saraswat Bank understand needs of the people& therefore have come out with a scheme to inculcate
the habit of saving in their customers’ child. Child also receives attractive gifts & a personalized
passbook.
Features & Benefits–

 Initial deposit of Cubs account is Rs 50/- and subsequent deposits in multiples of Rs 10/-
 No periodic compulsion for subsequent Deposit.
 Starting with a small amount of Rs.50/-, a CUB Account holder has to save Rs. 500 /-over a
period of one year.
 Facility to deposit cash in school premises on predetermined days.
 After completion of 14 years of age minor/student can operate the account and is also entitled to
a VISA Debit Card facility.
 Bank does not charge you for non-maintenance of minimum balance for first year.
 A personalized passbook in the name of the child.
Eligibility -
To be a 'CUBS' account holder the child should be a minor/student (upto the age of 21 years).
Interest Rates -
Interest Rate applicable on Savings Deposit Scheme is 4% p.a. w.e.f. 1st April 2012.
3. MY MONEY SAVINGS ACCOUNT
Saraswat Bank offers attractive banking facilities to teenagers to encourage habit of savings right from
Teens. It is also meant to make the teenagers learn techno-based banking at an early age. Open his / her
My Money Savings Account with the Bank.
Features and Benefits -
 Free 1 DD/PO per month with upper cap of Rs 5,000/-.

 Debit Card facility.
 Free Internet Banking facility.
 Free Mobile Banking and SMS Banking facility.
Eligibility -
Minors, above 10 years of age and upto 18 years of age (at the time of opening the account).
Interest Rates -
Interest Rate earned on My Money Deposit Savings Account is 4% p.a
Mode of Holding -
Single
Restrictions–
 Maximum 1.00 Lakhs credit balance allowed in the account during the calendar year.
 Maximum 2 debit transactions (inclusive of debit card, internet banking and mobile banking)
allowed per month with total upper cap of Rs 10,000/-.
 Bank charges will not be counted while considering the 2 debit transactions.
 No limit on credit transactions.
 No overdrawings/ debit balance be allowed and the account should always remain in credit at
any point of time.
4. CAMPUS Account for College students
Bank offers the Best facilities for young adults to encourage the habit of savings right from Teens.
Features & Benefits -

 Zero balance saving account.
 ATM cum VISA Debit Card.
 Free Internet Banking.
 Concessions in Loans like -
 Saraswati Education Loan: 0.25% rebate in rate of interest and 25% waiver in prevailing
processing fee
 Multipurpose Loan: 1.50% rebate in rate of interest on Loans for two-wheelers, laptops, tablets &
mobiles.
 Free issuance of one Demand Draft or Payorder per month uptoRs. 50,000/- favoring Educational
Institute.
 No Annual Maintenance charges in case of Demat account for the 1st year
5. Akshay Salary Account
Bank offers a scheme for employers and employees to open their salary accounts, which offers a host
of premium services. There is no restriction of minimum balance and employees get access to whole
gamut of Banking Services.
i. Eligible for a salaried individual up to 55 years of age working with reputed organization.
 Zero Balance Account.

 Overdraft facility equivalent to average net monthly salary maximum up to Rs 50,000/-(salary
of last 3 months to be taken into consideration).
 Easy Loan up to Rs. 2.00 Lakhs under Multi-purpose Loan Scheme with 0.50% concession on
applicable rate.
 Free Net Banking and Mobile Banking facility.
 2 personalized cheque books free.
 Any Branch Banking for transfer transactions and also for Cash deposit/withdrawal up till Rs
25000/- is free.
 Preferred weightage to avail other loans from the Bank.
 Zero Balance Account
 .

 6. Suvidha Account
A Savings Account with all convenient features and that too with '0' balance, that's why it’s called
as‘Suvidha’.
Features & Benefit -

 Access to wide network of Branches & ATM.
 Bank offers convenient facilities like Net Banking and Mobile Banking free of cost.
 Take advantage of Easy Pay, an instant solution to all frequent utility bill payments.
 Personalized Cheque Book facility.
 No minimum balance charges.
 No Limit to the number of credit transaction per month.
Eligibility –
Suvidha Savings Account is for anyone who is a resident individual of India (sole or joint) or comes
from a Hindu Undivided Family (HUF).
Interest Rates -
Interest Rate applicable on Suvidha Savings Deposit Scheme is 4% p.a. with quarterly rest.
7. Janhit Account
Banking services at affordable costs for making banking available to every individual.
 Minimum balance requirement is just Rs 100/-

 The initial deposit required would be Rs 250/-
 Standing instruction facility available for credit transactions.
 Free Passbook.
 Free ATM Card.
 ATM Cards can be used at Saraswat Bank ATM's only.
 Visa Debit Card free for 1st year Rs 99/- p.a. thereafter
 Intra Day Cash Limit of ATM/Visa Card is Rs 25,000/- only
 The account can be operated only in the home branch.
Eligibility -
Any individual can open the account either singly or jointly.
Interest Rates -
Interest Rate applicable on Janhit Deposit Scheme is 4% p.a. w.e.f. 1st April 2012.
8. Pradhan Mantri Jan Dhan Yojana (PMJDY)

 Free personalized RuPay debit card with usage at all ATMs, merchant establishment and e-
commerce in India.
 Free inbuilt accident cover of Rs. 1 Lakhs with RuPay debit card.
 Facility of Any Branch Banking.
 No minimum balance requirement.
 Direct benefit to receive Govt. subsidies by linking Aadhaar Number to the account.
 Free SMS Banking facility
Interest Rates -
Interest Rate applicable on PMJDY Savings Account is 4% p.a. with quarterly rest.
Demat-
(PAN compulsory for all Demat accounts)
Modernization in the trading and settlement system has been witnessed in the capital market through
automated trading mechanism of Demat. The advent of Electronic trading and settlement has brought
in transparency in trading and has eliminated risks associated with Bad Delivery and handling huge
load of paperwork. The country has made a remarkable growth in the capital market by switching over
to electronic trading
Depository Participant Cell-
Saraswat Co-operative Bank Limited is a Depository Participant with National Securities Depository
Ltd (NSDL) and Central Depository Services Ltd (CDSL).
Saraswat Bank offers the following attractive features to its clients:
 Free AMC for one year – (Regular account).

 Option of both CDSL and NSDL facilities.
 Portfolio valuation to the customers.
 Free SMS facility.
 Speed-e facility for NSDL online transfer of shares.
 Free Viewing of Holding /Transaction through internet (Ideas/easi facility).
 Easiest facility for CDSL clients for Online transfer of shares.
 Demat facility from any branch.
 Demat account opened within 24 hours for Mumbai branches.
 Attractive and competitive tariff structure
Basic merits of holding a Demat account -
 Holding of equity shares and mutual fund units in Demat form.

 Electronic credit in public issue.
 Credit of Rights/ Public Issues/Bonus entitlements through Auto Corporate Action.
 Dividend credit through ECS.
 Immediate transfer and registration of securities.
 Elimination of all risks associated with physical certificates.
 Elimination of Bad Deliveries.
 Faster settlement cycles.
 No stamp duty on transfer of securities.
 Facilities –
 Recording change of address,
 transmission,
 signature,
 dividend mandate,
 registration of power of attorney etc.

 facilities can be availed by the companies held in demat form, by a single request instruction
to Demat department.
Credit Cards :
Saraswat Bank Credit Cards offers a host of benefits, offers & features to cater to needs of their
customers.
Credit cards come with legal contracts.
Chapter # : 04 –
Data Analysis and Interpretations
4 : Data Analysis and Interpretations
4.1 : Growth in Retail Advances
Indicators / Year 2016-17 2017-18
Retail Advances (Rs. In Crores) 5,709 7,602.36
Share of retail advances to total 36% 38.40%

advances
Table # : 4.1
Breakup of Growth in Retail Advances
Picture # : 4.1
Retail Advances (Rs. In

Crores)
8,000
6,000
Retail
4,000
Advances (Rs.
2,000 In crore)
0
2016-17 2017-18
Graph # : 4.1
It’s observed from the data that there is rapid growth in advances in this year compared to last year.
4.2 : Growth in Priority Sector Advances
Priority Sector Advances (Rs. In 772 831

Crores)
Share of Adjusted Net Bank 24.95% 27.45%

Credit
Table # : 4.2
Growth in Priority Sector Advances

840
830
820
810
800 Share of Adjusted Net
790 Bank Credit
780
Priority Sector Advances
770
(Rs. In Crores)
760
750
740
2016-17 2017-18
Graph # : 4.2
Bank’s wholesale advances stood at Rs.14,469.37Crores as on 31st March, 2018, registering a growth
of 5.10% over the previous year of Rs. 13,767.25 Crores. The contribution of wholesale advances to
total advances as on 31st March, 2018 was 61.60%.
4.3 : Investment by the members of the Bank
Table # : 4.3
4.4 : Investment by the members of the Depositors
Table # : 4.4
4.5 : Involvement by the Borrowers
Table # : 4.5
4.6 : Advances to Priority Sector
Table # : 4.6
4.7 : Position of CASA Deposits

The Current and Savings Accounts (CASA) constitute a critical ingredient of Saraswat Bank’s deposit
mix. Bank provides a wide range of products under CASA to cater to all segments.
Overall, 1,63,939 new CASA accounts were opened during FY 2017-18, of which 1,48,950 are
Savings Accounts and 14,989 are Current Accounts. The CASA balances increased to Rs. 10,793.88
Crores as on 31st March, 2018 - an escalation of 1,344.76 Crores in absolute terms with an increase in
CASA percentage from 28.01 to 30.79.
Table # : 4.7
4.8 : Implementation of Pradhan Mantri Awas Yojana (PMAY)

Pradhan Mantri Awas Yojana (PMAY) – Credit linked subsidy scheme - Saraswat Bank has entered
into an agreement with National Housing Bank (NHB), the nodal agency established for the
implementation of PMAY, a credit-linked subsidy scheme. It was launched by the Central Government
for Economically Weaker Sections (EWS) and Lower Income Groups (LIG) to provide affordable
housing through credit linked subsidy. The scheme was later extended for middle-income groups (MIG
I and MIG II). The details of applications received, and subsidy benefit given by NHB during FY
2017-18 is stated below:
Table # : 4.8
The remaining 76 subsidy claims have been settled by NHB in the current financial year 2018-19.
4.9 : Distribution of insurance products

During FY 2017-18, Saraswat Bank earned revenue of Rs. 7.37 Crores from the sale of third party
insurance products as under:
Table # : 4.9
4.10 : Growth in Foreign Exchange Merchant turnover

Foreign Exchange Merchant 19,312.06 23,888.64

turnover
Table # : 4.10
Export finance outstanding as on 31st March, 2018 was Rs. 1,118.59 Crores.
Foreign Exchange Merchant turnover

30,000.00
25,000.00
20,000.00
15,000.00 Foreign Exchange

10,000.00 Merchant turnover
5,000.00
0.00
2016-17 2017-18
Graph # : 4.3
It’s evident from the data; the Export Finance is rising from last year to current year.
4.11 : Preferences of the customers for the loans
(Out of 250 proposals in a year at a branch in city)
Kind of Loan No. of Respondent Amount Range (Rs.) Percentage (%)
House loan 150 Upto 15 Lakhs 43
Personal loan/ 30 Upto 5 Lakhs 9

Consumer loan
Educational 10 Upto 15 Lakhs 3

loan
Vehicle loan 120 Upto 6 Lakhs 34
Property 40 Upto 10 Lakhs 11

(Against
Mortgage)
Table # : 4.11
Preferences of the customers for the loans

50
45
40
35
30
25
20
15
10
5
0
Upto 15 Upto 5 Upto 15 Upto 6 Upto 10
Percentage (%)
Lakhs Lakhs Lakhs Lakhs Lakhs
150 30 10 120 40
House loan Personal Educational Vehicle loan Property

loan/ loan (Against
Consumer Mortgage)
loan
Graph # : 4.4
It’s observed from the collected data that, the proportion of consumers for the House Loan contributes
the highest segment of the Loan bearing consumers of the bank.
Bank financed 222 loans amounting to Rs. 55 Lakhs during the year. More than 4,000 urban
beneficiaries were financed under this micro-finance loan scheme.
4.12 : Movement of NPAs

Bank was able to limit the rise in its NPAs to 50% of the previous year through these rigorous
measures. These processes further helped Bank reduce its Gross NPAs substantially by Rs. 125.50
Crores below the previous year’s level. The Gross NPA ratio to Advances improved from 4.63% to
3.72% in FY 2017-18.
Table # : 4.12
4.13 : Movement of NPAs and provisions
Table # : 4.13
4.14 : Capital Adequacy Ratio (CRAR)

CRAR as on 31st March, 2018 stood at 13.60% as against 14% as on 31st March, 2017. This is
primarily attributable to an increase in advances by Rs. 1,933 Crores over the previous year.
Table # : 4.14
4.15 : Appropriations
Bank propose the following appropriations from the Net Profit for the Financial Year 2017-18
Table # : 4.15
4.16 : Implementation of Pradhan Mantri MUDRA Yojana (PMMY)

(Range of the amount of loans wrt PMMY)
Name of the Max. Loan Max. Repayment Processing Fee Renewal Fee
Loan Scheme Amount (in Rs.) Period (months) (in Rs.) (in Rs.)
Shishu 50,000 36 0 0
Kishor 5,00,000 60 0 0
Tarun 10,00,000 60 5,000 500
Table # : 4.16
Range of the amount of loans wrt PMMY

12,00,000
10,00,000
8,00,000
6,00,000 Max. Loan Amount (in

4,00,000 Rs.)
2,00,000
0
Shishu Kishor Tarun
Graph # : 4.5
Micro Units Development & Refinance Agency Ltd. (MUDRA) was launched as a financial institution
on 8th April 2015 by the Hon’ble Prime Minister of India, for encouraging the Micro enterprises
engaged in Mfg., trading, services and other income generating activities.
4.17 : Preferable Term of Loan

Term of Loan No. of Respondent Percentage (%)
Less than 1 year 6 12
1 to 3 years 11 22
More than 3 years 33 66
Table # : 4.17
Preferable Term of Loan

Less than 1 year 1 to 3 years More than 3 years
12%
22%
66%
Graph # : 4.6
Study shows that 66 % respondents take loan for more than 3 years, 22 % take loan for 1 to 3 years and
12% take loan for the period of less than 1 year.
4.18 : Customers’ growing inclination towards Saraswat Bank wrt Loan

(What prompted the customers to take loan from Saraswat Bank)
Reason for taking loan No. of Respondent Percentage (%)
Reasonable rate of interest 6 12
More schemes 5 10
Less formalities 17 34
Easy re-payment 19 38
Any other 3 6
Table # : 4.18
Customers’ growing inclination

towards Saraswat Bank wrt Loan
Reasonable rate of interest More schemes
Less formalities Easy re-payment
Any other
6% 12%
10%
38%
34%
Graph # : 4.7
Study reveals that 38 % take loan because banks provide easy payment, 34% take loans because of
less formalities and other respondents take loan because of reasonable rate of interest, more schemes .
4.19 : Ranking of the facilities provided by the Saraswat Bank
Rank of the facility No. of Respondent Percentage (%)
Above average 16 32
Average 30 60
Below average 4 8
Table # : 4.19
Ranking of the facilities provided by the

Saraswat Bank
Above average Average Below average
8%
32%
60%
Graph # : 4.8
Study shows that 60% of the respondent says that facility provided by the bank are average, 32% say
that its above average and 8% says that its below average.
4.20 : Customers’ Feedback on the Bank’s Services

Bank’s customers overwhelmingly supported the CRE initiatives, as indicated in the inputs received
from their feedback forms, as well as in face-to-face interactions and customer calls.
Rank the customer services No. of Respondent Percentage (%)
Very High 40 80
Good 9 18
Satisfactory 1 2
Table # : 4.20
Face-to-face interactions with customers also indicated their very high level of satisfaction with the
Bank’s services. Over 98% of the customers met during branch visits rated Bank’s services as ‘Very
Good or Good’, as indicated in the chart below :
Graph # : 4.9
Study shows that 52% of the respondents says that customer service of the bank is good,24% says that
it is excellent and another 24 % says its average and only 2 % says its poor.
4.21 : Growth in Digitisation

Customers registered for mobile 3.83 5.50

banking (no. in Lakhs)
Customers registered 3.87 5.51
for One-Page Internet Banking
(no. in Lakhs)
Table # : 4.21
With the growing trends in Digitization and modernization, consumers are opting for different mobile
banking & internet banking facilities gradually. Applications like BHIM, UPI, etc. make bank to bank
payments instantly.
Growth in Digitisation
6
5
4
3
2
2016-17
1
2017-18
0
Customers Customers
registered for mobile registered for One-
banking (no. in Page Internet
Lakhs) Banking (no. in
Lakhs)
Graph # : 4.10
4.22 : Customers’ Satisfaction WRT Loan

Satisfaction of the customers with the amount & period of installment
Response No. of Respondent Percentage (%)
Yes 34 68
No 6 12
Can’t Say 10 20
Table # : 4.22
Customers Satisfaction WRT Loan

Yes No Can’t Say
10
6
34
Graph # : 4.11
Study reveals that 68% are satisfied with the amount and period of installment, 12 % are not satisfied
and 20 % can’t say.
4.23 : Customers’ recommendation for the bank

Customers who would like to refer the co-op. banks to their friends and relatives
Bank referred to the other No. of Respondent Percentage (%)
Always 39 78
Sometimes 9 18
Never 2 4
Table # : 4.23
Customers'
recommendations for the
bank
Always Sometimes Never
39
Graph # : 4.12
78% of the respondents would like to refer the bank to their friends and relatives which shows that they
are satisfied from the services and lending practices of the bank.
FINANCIAL PERFORMANCE
4.24 : Progress in Core-business during Millennium era (2013-2018)
Indicators / Year 2013-14 2014-15 2015-16 2016-17 2017-18

(Rs. In Crores)
Deposits 23,940 27,171 31,946 33,737 35,057
Advances 15,470 17,798 20,366 21,536 23,469
Total Business 39,410 44,969 51,862 55,273 58,526
Table # : 4.24
Graph # : 4.13
In this 5 years span, the percentage increase in Deposits is : 46%, in Advances : 52%. The total
business has been increased by 49% in this period. It reveals that more no. of people are selecting
Saraswat Bank for investing their money securely (Deposits) and for taking the loans (Advances).
4.25 : Progress in Funds & Net Profit during Millennium era (2013-2018)
Indicators / 2013-14 2014-15 2015-16 2016-17 2017-18

Year (Rs. In
Crores)
Working Funds 28,133 31,371 35,942 38,442 40,520
Own Funds 2,142 2,247 2,371 2,685 2,869
Net Profit 147 190 211 234 241
Table # : 4.25
Graph # : 4.14
In this 5 years span, the percentage increase in Working Funds is : 44%, in Own Funds : 34%. The Net
Profit has been increased by 64% in this period.
4.26 : Scenario of CRAR, Net NPA & Return on Avg. Assets during Millennium era (2013-2018)
Indicators / 2013-14 2014-15 2015-16 2016-17 2017-18

Year (%)
CRAR 12.11 12.57 12.15 14.00 13.30
Net NPA 0.00 0.67 1.83 1.82 0.94
Return on Avg. 0.56 0.61 0.62 0.61 0.60

Assets
Table # : 4.26
Graph # : 4.15
The data shows that, in the span of last 5 years, the percentage increase in CRAR is : 10%, in Net NPA
: 94%. The Return on Avg. Assets has been increased by 7% in this period.
4.27 : Segment‑wise break‑up of loans (Loan-Mix)
Indicators / 2016-17 2017-18

Year (%)
Retail 64 36
Wholesale 61.60 38.40
Table # : 4.27
Graph # : 4.16
Study of Loan Mix shows that the Retail segment has decreased by 56% and Wholesale segment by
62%
4.28 : Major achievements in the fiscal year 2017-2018 (Millennium Year)
Picture # : 4.2
Awards And Recognition :

1. Bagged the Best Bank award in the category of the Technology Bank of the Year among co-
operative banks at the IBA Banking Technology Awards 2017-18.
2. Won the Wells Fargo Operational Excellence Award from Wells Fargo Bank NA, major NOSTRO
accounts correspondent of Saraswat Bank.
3. Featured in the special edition of Mint Lounge’s ‘Brands to Look Out for in 2017’, which included
Saraswat Bank’s 100-year journey and new tagline – “Mile Yahan, Dono Jahan”.
4. Winner of the NPCI Excellence Award in recognition of Bank’s performance in various products
viz. NFS ATM Network, RuPay, CTS among others.
4.29 : Performance Highlights
Table # : 4.28
ANNUAL REPORT
An annual report is a reflection of the company’s philosophy, policies, achievements and
shortcomings. The annual report gives general information regarding the name(s) of the
chairman/MD, chief executive officer and all the directors, the bankers and auditors of the
company, registered office, date, time and venue of the annual general meeting. An annual report
comprises two parts.
Part I : It includes
Ø Notice of the meeting of the shareholders.
Ø Directors’ Report: The chairman of the company presents the Director’s report which usually
highlights the company’s achievements in the given macro and micro-environment, new
initiatives/ products/ technology, etc. proposed to be used, constraints if any faced by the company,
future plans for modernization, diversification, etc.
Ø The company’s philosophy that describes how the company does business, is delineated in a
separate section.
Ø Social responsibility report: It has initiatives for environment conservation and corporate social
responsibility. Since banks do not manufacture goods, therefore, treatment of effluents is not
relevant. However, most banks do conduct a number of social outreach programmes for education,
training etc. for the poor and underprivileged sectors of the society.
Ø Corporate Governance report: Corporate Governance deals with conducting the affairs of the
organization with integrity, transparency and commitment to principles of good governance. It has
to be certified that all mandatory requirements as stipulated by Securities and Exchange Board of
India (SEBI) have been complied with.
Ø Declaration of dividend (if any) is provided.
Ø Retirement, reappointment of existing directors or appointment of new directors.
Ø For the sake of uniformity and transparency in reporting, banks are also supposed to give details of
their non-performing assets (NPA). NPAs are those assets which have remained unpaid for a
period of ninety days. They are further categorized as sub-standard, doubtful and loss.
Part II: The second part of the report deals with performance highlights of the organization.
Ø It includes a balance sheet, a profit and loss account, cash flow statement and other statements and
explanatory material that are an integral part of the financial statements.
Ø An auditors’ report certifying that the financial statements together present a true and fair view of
the company’s affairs, and are in compliance with existing accounting standards, applicable laws and
regulations.
Balance Sheet of a Commercial Bank

1. One of the best ways to learn about the business of banking is through a perusal of a typical bank’s
balance sheet. Balance sheet of a commercial bank is a statement of its assets and liabilities at a
particular point of time. It throws light on the financial health or otherwise of the bank.
2. Another way of viewing a balance sheet is as a statement of the sources and uses of bank funds.
Banks obtain funds in the form of deposits (fixed, savings and current) by borrowing from other
banks (RBI, commercial banks, etc.) and by obtaining equity funds from the owners (i.e. the
shareholders of the bank) through the capital account. All these constitute the liabilities of the
bank. Banks use these funds to grant loans, invest in securities, purchase equipment and hold cash
items such as currency and deposits in other banks. All these are the assets of the bank.
4.30 : Balance Sheet
Contd…
Table # : 4.29
4.31 : Profit & Loss Account
Contd…
Table # : 4.30
4.32 : Cash Flow Statement
Table # : 4.31
4.33 : Progress at a Glance (in the century : 1920 – 2018)
contd..
Table # : 4.32
4.34 : Involvement of the Small Man
Table # : 4.33
SWOT ANALYSIS
SWOT analysis is a strategic planning method used to evaluate the Strengths, Weaknesses,
Opportunities, and Threats involved in a project or in a business venture. It involves specifying the
objective of the business venture or project and identifying the internal and external factors that are
favorable and unfavorable to achieve that objective. The techniques credited to Albert Humphrey, who
led a convention at Stanford University in the 1960s and 1970s using data from Fortune 500 companies
STRENGTH :
ii. It specifies the attributes of the person or company that are helpful to achieve the objective(s).
iii. Saraswat Bank is No. 1 amongst the 1,700 UCBs in the Urban Co-operative Banking Sector
in India with over 99 years of cumulative banking experience.
iv. High standard regulatory environment.
v. Flexible work permit system and good quality staff offering personal client service.
vi. Bank has implemented Core Banking Solution (CBS) in the Bank. This solution primarily
aims at having a unified customer approach.
vii. Bank is a member of the Credit Information Bureau India Ltd. (CIBIL). CIBIL is India’s first
credit information bureau and is a repository of factual information on the credit history and
repayment records of millions of commercial and individual borrowers
WEAKNESS :
i. Refusal to dilute stake in PSU banks.

The government has refused to dilute its stake in PSU banks below 51% thus choking the headroom
available to these banks for raining equity capital.
ii. Lack of competitive differential with other offshore centers.
iii. Rigid legislation that inhibits business development
THREATS :
i. Rise in inflation figures which would lead to increase in interest rates.
ii. Increase in the number of foreign players would pose a threat to the PSB as well as the private
players.
iii. Anti-offshore regulations in foreign target markets restricting the development of products and
new markets.
iv. Downsizing and reduction in banking operations in favour of rival jurisdictions.
v. Outsourcing to cheaper jurisdictions.
vi. Subsequent impact on rest of finance sector ecosystem
OPPORTUNITIES :
i. With the growing
DATA INTERPRETATIONS
1. In any detail study, it is possible to add many other variables.
2. The environment available for filling the questionnaire or attending the interview is not very
conducive for serious interaction and some of the responses may be casual, thus affecting the
final analysis.
3. Due to limitation of time very few customers could be contacted. For any study to be
practically meaningful, these number need to be significantly higher.
4. The study has shown that there is a growing concern among the customers about the attitude of
bank employees towards them.
5. The study has shown that many people don’t want to open account in Saraswat Bank because
they think that it’s dedicated to only ‘Saraswat’ community of (Hindu – Brahmin) people (as its
name suggest) & not for the others.
6. The services like ATMs, Phone- banking, internet banking etc. provided by these banks are
mostly non-functional.
7. The study has shown that since different bank are providing different facilities to different type
of retail banking products so in lieu of better facilities customer have different account in
different banks.
8. The study has shown that the customers want better branch network so that they can operate
their account from different city also.
9. Different bank have different schemes for different age groups. Some banks are giving
privilege to senior citizens, while others to child group etc. But RSCB have not any such
schemes targeted to different age group.
10. It was found that the banks with most ATMs have gained priorities in the minds of the
customers.
Chapter # : 05 –
Observations and Findings

5.1 – Findings
5.2 – Problems faced by the Bank
5. 3 – Recommendations
5.4 – Limitations
5.1: Findings
FINDINGS OF THE STUDY
1. Majority (32% as per the study) of the respondent were having housing loan from this bank.
2. Most (64% as per the study) of the people prefer to take long term loan which is more than 3 years.
3. There is a very simple procedure followed by bank for loan.
4. Easy repayment and fewer formalities are the main factors determining customer’s selection of
loans.
5. Quality of services provided by the staff is satisfactory because bank is catering to a small segment
only and the customers are properly dealt with.
6. Customers are satisfied with the mode of repayment of installments.
7. Average time for the processing of loan is less i.e. approx. 7 days.
5.2: Problems faced by the Bank
PROBLEMS FACED BY CO-OPERATIVE BANKS

1. The co-operative financial institution is facing severe problems which have restricted their ability
to ensure smooth flow of credit like :
i. Limited ability to mobilize resources.
ii. Low Level of recovery.
iii. High transaction of cost. iv. Administered rate of interest structure for a long time.
2. Due to co-operative legislation and administration, Govt. interference has become a regular feature
in the day–today administration of the co-operative institution. Some of the problem area that a
rise out of the applicability of the co-operatives legislative are:
i. Deliberate control of co-operatives by the government.
ii. Nomination of board of director by the government.
iii. Participation of the nominated director by the government.
iv. Deputation of government officials to co-operative institution etc.
3. The state co-operative banks are not able to formulate their respective policies for investment of
their funds that include their surplus resources because of certain restrictions.
4. Prior approval of RBI is mandatory for opening of new branches of SCBs. The SCBs are required
to submit the proposal for opening of new branches to RBI through NABARD, whose
recommendation is primarily taken into consideration while according permission.
5.3: Recommendations
RECOMMENDATIONS / SUGGESTIONS
1. Even more imperative is their need to examine their participation in the Indian banking sector
and their ability to remain independent in the light of the discontinuities in the sector.
2. Accelerate the creation of world class supporting infrastructure (e.g., payments, asset
reconstruction companies (ARCs), credit bureaus, back-office utilities) to help the banking
sector focus on core activities.
3. Slower growth in retail credit and narrow spreads spells better fortune for banks that have higher
concentration of corporate assets and low cost deposits.
4. The banks should adopt the modern methods of banking like internet banking, credit cards, ATM,
etc.
5. The banks should plan to introduce new schemes for attracting new customers and satisfying the
present ones.
6. The banks should plan for expansion of branches.
7. The banks should improve the customer services of the bank to a better extent.
8. Advertising is not adequate, as many people are not aware of Saraswat Bank.
9. Therefore Hoarding and Boards should be displayed at various prime locations in the city.
10. Timely payment of salary and Promotion of employees will boost their morale.
11. All the complaints of Customer should be dealt in proper manner because it is the customer who
will give good or bad mouth about bank services.
12. Non maintenance & other charges which are very high as compared to other Banks should be
reduced.
13. Existing customer should always be informed about the new product.
14. Regular connected with customer.
15. Problem faced by account manager during opening the account should be forwarded to deputy
manager by branch manager. This will help to sort out all the problems.
16. Proper training of Bank staff to give impressive presentation.
17. Proper Co ordination between Marketing and Operation need to be developed.
5.4: Limitations
LIMITATIONS OF THE STUDY

Following are found to be the obligations while conducting the study (Research) on my study Problem:
1. The study is based on the data of past 5 years only.
2. The data for study mainly based on a single bank.
3. As majority of the customers are employees of the bank, they might be biased in giving the
information.
4. The time period of the research was limited.
5. The study is confined to Saraswat Bank in Maharashtra with an emphasis on the evaluation of
financial performance.
6. Hence, other aspects that are not directly pertaining to the financial performance of Co-operative
Banks will be outside the purview of the present study.
7. Further, the Banking Institutions in other sector such as private sector, foreign banks, etc will not
be covered in the present study.
8. Besides, the banking institutions in other states in the Country will not be studied in this study.
9. The sample size was not large enough and may not be representative of the whole population.
Chapter # : 06 –
Conclusions and Suggestions

6.1 – Conclusions
6.2 – Suggestions
6.1: Conclusions
CONCLUSION
1. The market is seeing discontinuous growth driven by new products and services that include
opportunities in credit cards, consumer finance and wealth management on the retail side, and in fee-
based income and investment banking on the wholesale banking side.
2. Given the demographic shifts resulting from changes in age profile and household income, consumers
will increasingly demand enhanced institutional capabilities and service levels from banks.
3. With the growth in the Indian economy expected to be strong for quite some time-especially in its
services sector-the demand for banking services, especially retail banking, mortgages and investment
services are expected to be on rise.
4. Reserve Bank of India (RBI) has approved a proposal from the government to amend the Banking
Regulation Act to permit banks to trade in commodities and commodity derivatives.
5. The bank should look forward to promote investment opportunities during their visit through banners,
leaflets and pamphlets, etc. and increase the awareness levels.
6. The company must take strong steps in promoting the investment option and generates desire and
interest towards the products. A complete new market strategy needs to be formulated.
7. Most of the customers were inclined to invest in insurance schemes in which they showed preference
for automobile insurance. Firstly, the corporation should target the existing customer base investment
plan and try to increase their awareness levels. Then they should make the other customers of the bank
at least aware of the various schemes so that the next stage of interest, desire and action becomes easy
to execute.
8. It was surprising to note that some of the respondents having account in co- operative Bank had
investment in nearest rival HDFC. Corporation should take stern steps to channelize the investment
towards itself. The corporation should also work on the factors, which lead to investment in other
banks.
9. Location and loyalty towards the old banks were the key factors for this particular behavior. The
corporation therefore should give a serious thought to these aspects and try to provide service, which
can somehow make a dent in the loyalty and more trust towards the state owned banks.
10. Bank should look to open new branches with proper planning and careful selection of the location,
which is convenient to the target customers especially in places where there are a lot of option in front
of the consumers.
11. Advertisement play an important part in the brand recall of the corporation therefore, bank should look
to create a campaign, which provides the consumers with the basic knowledge and general attraction
towards the products offered.
12. Co-operative Bank should look to tap the untapped market and increase their market share. It is very
surprising that in spite of the high satisfaction levels of the current customer base the market share of
the bank is stagnant. This shows a lack of hard-core brand loyal customers. Efforts should be made to
lead the consumers to this level of loyalty so that more strong word-of-mouth should be there.
6.20 : Suggestions
SARASWAT BANK PERFECTLY FITS INTO THIS MATRIX
 Sustenance of a healthy current and savings account mix and little deterioration in asset quality
also reiterates the operating efficiency of the bank.
 Being the largest Urban Co-operative bank, Saraswat Bank is also one of the lead contenders
to initiate the process of building up scalability by acquiring smaller banks in the PSU and
private sectors
 Besides offering the opportunity to cater to borrowing needs of some of the largest corporate in
the country, the consolidation process will also bring about economies of scale for the bank.
 The banking today is re-defined and re-engineered with the use of Information Technology and
it is sure that the future of banking will offer more sophisticated services to the customers with
the continuous product and process innovations.
 Thus, there is a paradigm shift from the seller’s market to buyer’s market in the industry and
finally it affected at the bankers level to change their approach from ³conventional banking to
convenience banking´ and ³mass banking to class banking´. The shift has also increased the
degree of accessibility of common man to bank for his variety of needs and requirements
 Also, the bank’s healthy ROA (Return of Average Asset) and CRAR (Capital to Risk Asset
Ratio) is a matter of comfort. Having said that, the banks market share of merely 1.2% in the
total banking business in the state of Maharashtra is their lingering concern. We have a
positive view on the bank with respect to its future growth prospects.
Chapter # : 07 –
Summary
7 : Summary
SYNOPSIS OF THE PROJECT
Appendix –
A] Questionnaire
B] Bibliography (Books, Journals, Articles, etc.)
A] Questionnaire
Annexure - 1
QUESTIONNAIRE FOR URBAN CO-OPERATIVE BANK IN KONKAN REGION
FINANCIAL ANALYSIS OF SARASWAT CO-OPERATIVE BANK LTD.
Thank You !!
Annexure - 2
QUESTIONNAIRE / SCHEDULE FOR THE FIELD SURVEY
Thank You !!
Annexure - 3
QUESTIONNAIRE / SCHEDULE FOR THE PRIMARY DATA COLLECTION
1. Name of the beneficiary :

2. Residential Address :
3. Do you have any bank account? a) YES b) NO
4. In which bank do you maintain your bank account?
a) RSCB
b) SBI
c) SBBJ
d) ICICI,
e) RSCB,
f) Abhyudaya
g) Federal
h) Axis
i) Saraswat
j) Sindhudurg Bank
k) BOI
l) HDFC
5. Which type of account (s) you hold? a) Saving a/c
b) Current a/c
c) Fixed Deposit a/c
d) Regular Deposit a/c
6. What all benefits and services are you getting from your bank?
a) Net Banking
b) Super Saver a/c
c) 24-hours ATM
d) Demat service
e) Any other – Please mention :
7. Are you satisfied with the services of your bank? a) YES b) NO
8. Do you want to switch your bank to the new one? a) YES b) NO
9. What more facilities/services do you expect from a bank?
a) Net banking : ______________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
b) Super saver a/c : ____________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
c) 24-hours ATM : ____________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
d) Demat services : ____________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
10. Do you favor the implementation of the computerization and core banking solution?
a) YES b) NO
Thank You !!
B] Bibliography (Books, Journals,

Articles, etc.)
Books : -
1. Krushnaswami O.R- Co-operative Audit.
2. Krushnaswami O.R- Co-operative Accounts
3. Bedi R.D. – Theory History and Practices of Co-operations.
4. Dubhashi P.R – Principles and philosophy of co- operation.
5. Dubhashi P.R-Rural development administration in India.
6. B.K.Sinha- Indian co-operation.
7. S.k.Day- power to the people.
8. Rajeshwar – community development, Panchayat raj, sahakarisamaj.
9. S.K.Goyal – co-operative farming in India.
10. Mathur, B.S., Co-operation in India, SahityaBhavan, Agra.
11. Srinivas, S.S., Organisation and Management of Co-operative Banks, Printwell Publications, 1990.
12. Co operative Banking & Credit Societies by A.T. Vaze for Government Diploma in Co- operation
& Accountancy.
13. History, Principles and Management in co operation by Prof. .Kulkarni, AmolMahabal,
ArindamHaldar for Government Diploma in Co-operation & Accountancy.
14. Research Methodology for Business M. Com Part-1 Sem. II by Michael Vaz, AroraVaz-
MananPrakashan.
Journals : -
1. Journal of Rural Development, Hyderabad (Rajendranagar)
2. Journal of co-operative perspective, Pune
3. The Indian Journal of commerce, New Delhi
4. Journal of Sahakari Maharashtra, Pune
5. Journal of Southern Economics
6. International Journal of Scientific and Research Publications, Volume 2, Issue 10, October 2012,
Reports by the Following organizations / committee : -

Tata Institutes of Social Sciences,
Dr. .NarendraJadhav,
Gokhale Institute of Political and Economics,
N.S.Swaminathan.
Websites :www.ijsrp.org, www.nrc.com, www.saraswatbank.com,

www.google.com,ttps://en.wikipedia.org/wiki/Co-operative_banking,https://blog.ipleaders.in/co-
operative-banking/
 History of Banking in India:

http://finance.indiamart.com/investment_in_india/banking_in_india.htmlhttp://www.bseindia.
com/downloads/BankingSector.pdf
 2.Banking terminology:
http://www.meridianadvantagemember.com/fileuploads/Bank_Terminology.pdf
 3.Mergers and Acquisitions:http://www.economywatch.com/mergers-

acquisitions/international/banking-sector.htmlhttp://finance.mapsofworld.com/merger-
acquisition/india.html
THANK YOU VERY MUCH !!

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A Study of Saraswat Co- Operative Bank Ltd.

This is to certify that Mrs. Pahal Pralhad Satvilkar student of M. Com.

Name & Signature of the Guide

Signature of External examiner Signature of Internal examiner

DECLARATION BY THE STUDENT

I, the undersigned Mrs. Pahal Pralhad Satvilkar (student of M. Com. Part

College Seat No. : 14 Year : 2018-19.

It gives me great pleasure to express my sense of gratitude to Hon’ble Dr. S. K.

2 DECLARATION BY THE STUDENT 2

7 INDEX OF PICTORIAL DATA 7

11 LESSONS NOS. 1 TO 7 12-113

Chapter Chart Page

1 1.1.1 Hierarchy of Indian Banking System 14

1.1.2 Classification of Co-operative Banks in India 15

1.1.3 Structure of Scheduled Banks in India 16

1.1.4 Structure of Organized Indian Banking System 19

1.7.1 Steps involved in Research (Program) Planning 31

3 3.1 Factors contributing to the overwhelming success 55

3.2 Milestones of success 59

INDEX OF PICTORIAL DATA

1 1.1.1 Inherent Strength of UCBs 18

1.2.1 Network & Business of Saraswat Bank 23

3 3.1 RuPay Platinum Credit Card 53

3.2 Key Achievements 54

3.3 Nation-wide network of branches 56

4 4.1 Breakup of Growth in Retail Advances 70

4.2 Major achievements in the fiscal year 89

Chapter Graph Page

4 4.1 Growth in Retail Advances 70

4.2 Growth in Priority Sector Advances 71

4.3 Foreign Exchange Merchant turnover 74

4.4 Preferences of the customers for the loans 75

4.5 Range of the amount of loans wrt PMMY 79

4.6 Preferable Term of Loan 79

4.7 Customers’ growing inclination towards Saraswat Bank wrt Loan 80

4.8 Ranking of the facilities provided by the Saraswat Bank 81

4.9 Customers’ Feedback on the Bank’s Services 82

4.10 Growth in Digitisation 83

4.11 Customer's Satisfaction WRT Loan 83

4.12 Customers' recommendations for the bank 84

4.13 Progress in Core-business during Millennium era 85

4.14 Progress in Funds & Net Profit during Millennium era 86

1 Introduction of Study (Project) 12 - 32

2 Review of the Literature 33 - 35

3 Collection and Compilation of Data 36 - 68

4 Data Analysis and Interpretations 69 - 102

5 Observations and Findings 103 - 107

6 Conclusions and Suggestions 108-111

Introduction of Study (Project)

1.1 : An overview of the Indian Banking sector

Hierarchy of Indian Banking System

Classification of Co-operative Banks in India

3 tier structures exist in the co-operative banking:

i. State co-operative bank at the apex level.

ii. Central co-operative banks at the district level.

Financial Performance of Co-Operative Banks - A Brief Analysis

As my scope of study is : Functioning of Saraswat Co-Operative Bank, which is an Urban Co-

Structure of Scheduled Banks in India

Urban Co-operative Banks (UCBs) :

The objectives and functions of the Urban Co-operative banks:

 Primarily, to raise funds for lending money to its members.

Inherent Strength of UCBs

Every Scheduled bank enjoys the following facilities :