4.7 Office Hours/Shift Timings.

The Company’s office hours are from 10.30 a.m. to 7.30 p.m. Mondays through Saturday,
except for Holidays. For Management, Executive & Administrative Categories 2nd & 4th
Saturdays will be holidays. The standard workweek is Forty eight (48) hours of work. Certain
employees whose services are required throughout the working period will have to operate on a
shift basis such that no employee is required to work for more than 9hrs a day subject to
exigencies of work. The shifts of such employees will be decided after deliberation by the
management which will be binding on all employees. Requests for change of shifts will be
considered only if appropriate slots are available without compromising on the quality of the
work concerned. All employees are required to observe the normal hours of work. The
management may at its discretion re-arrange the prescribed working days and hours depending
on operational needs.

4.28 Attendance/ Punctuality.

All Employees are expected to be regular and punctual in attendance. This means being in the
office, ready to work, at their starting time each day (See Section 4.8, Office Hours).
Absenteeism places a burden on other Employees and on the Company. If an Employee is unable
to report for work for any reason, he/she shall notify his/her Superior before 08.00am of that day
or two hours prior to reporting to duty, whichever is earlier. The Superior is then responsible to
inform Human Resources Department. The Employee is responsible for speaking directly with
his/her Superior about his/her absence. It is not acceptable to leave a message on a Superior's
voice mail or through another Employee except in extreme emergencies. Should undue tardiness
become apparent, disciplinary action may be required. If there comes a time when an Employee
sees that he/she will need to work some hours other than those that make up his/her usual work
week, notify his/her Superior at least one(1) working day in advance. This is to ensure that
Employee gets permission to enter office premises and also to attract assistance from other
Employees.