Faculty of Information & Communication Technology

BBB3162/BBB3163/BBB3612 ● KNOWLEDGE MANAGEMENT

Department : Faculty of Information & Communication Technology (FICT)

Course Name : Knowledge Management
Semester : 4, 5 & 6

INSTRUCTION
 This is an individual assignment. Answer all questions.
 Submission in the form of type writing (computer based). You are NOT require to
attach the tutorial answer with the question paper.
 REMINDER: Late submission will result deduction on marks or will not be
entertained.

** If you have any difficulties in submitting the assignment according to the given date,
please contact/email and discuss with me.

DEVELOPING AN EFFECTIVE KNOWLEDGE SERVICE

1. Define knowledge service.

2. Provide TWO (2) objectives of knowledge service.
3. Explain FIVE (5) features of knowledge services.
4. List any FOUR (4) functions of knowledge services.
5. State FIVE (5) elements of knowledge services that reflect the user expectation
which help to build the knowledge community.
6. What are the roles of Chief Knowledge Officer (CKO), knowledge analyst and
knowledge engineer in the scenario of providing knowledge service for product
branding via website?
7. Explain THREE (3) ways of knowledge service can influence the knowledge
community.
8. Differentiate the model of service provision between ‘centralized’, ‘local’ and
‘blended’ service.
9. Provide any THREE (3) competencies that needed for a knowledge service staff.
10. How the organization can evaluate the user satisfaction when using the knowledge
service?

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