Professional Documents
Culture Documents
This is an eTicket itinerary. To check-in, you must present this document along with an official government-issued photo identification such as a passport or
identity card.
Booking Details
Booking reference no. PEBTPV_JTM730262 PNR Number PEBTPV
Issuing Airline: Lion air Issued date: Sunday, August 13, 2017
Passenger Details
Passenger Name eTicket Number Passenger Type
Itinerary Details
Departure Flight
Berau Balikpapan
Flight IW 1361 Depart Arrive
08/19/2017 07:00 08/19/2017 08:20
Balikpapan Surabaya
Flight JT 361 Depart Arrive
08/19/2017 09:15 08/19/2017 09:45
Fare Rules
Ticket Refund and Exchanges are permitted with payment of fee and fare difference (if
Booking Class:
any) and within a defined deadline. Name change is not permitted.
Booking Summary
Flight IDR 940,000
Important Notes
* For Domestic & International Flights, Check-in usually starts 3 hours prior to departure and the check-in counters close 45 minute before
departure time for all classes of passengers.
* For Domestic & International Flights, Check-in usually starts 2 hours prior to departure and the check-in counters close 30 minute before
departure time for all classes of passengers.
* Credit Card Purchases: Please note that the credit card used to purchase your Lion Air flight tickets through our Lion Air Call Center is required to be
presented at time of check-in by the cardholder for verification purpose. Failure to comply with this requirement,
reserves the right to deny boarding and cancel the ticket(s) and contract of carriage. You may use your credit card for third party purchasing, however,
the card holder must be present for credit card verification at the point of check in. This only applies to Credit Card used to purchase Lion Air ticket/s
through our Call Center.
Please note that the booking number is uniquely generated by Lionair. It is only valid for this particular booking based on the details stated in the voucher. In
any instance of changes related to your booking such as flight schedule we will contact you via the same e-mail provided in this booking
Fare Rules
Penalties
Cancellations before departure charge 25 percent for cancel/refund. Note - text below not validated for autopricing. Cancellation and refund
requested outside 72 hours then charge 25 percent from the base fare and refund the balance. --- cancellation and refund requested in
between 72 hours and 4 hours prior to departure then charge 50 percent of the base fare and refund the balance --- cancellation and refund
requested within 4 hours prior to departure then charge 90 percent of the base fare and local taxes --- no administration fee or exchange
charges for passenger type code infant-inf-. Changes before departure charge 90 percent note - text below not validated for autopricing. If a
flight coupon exchange is requested outside 72 hours prior to departure time-charge idr 100000 administration fee plus fare difference --- if a
flight coupon exchange is requested within 72 hours and outside 4hours prior to departure time-charge 50percent of the base fare plus fare
difference. --- if a flight coupon exchange is requested within 4 hours from departure time - charge 90percent of the base fare plus fare
difference --- no administration fee or exchange charges for passenger type code infant-inf-. --- rebooking must be made at least in the same
Business 30 kgs NA
Economy 15 kgs NA
Business 30 kgs NA
Economy 20 kgs NA
Please note Infant without a seat are not entitle aqualung cylinders and compressed gas carriage on the basis of such disability or
for Free Checked-in Baggage allowance and cylinders. special requirements, but the Carrier’s
no seat will be allocated for infant traveling regulations or government regulations may apply
3. Corrosives – such as acids, alkalis, mercury
with Lion Air. to the transportation of such Passengers.
and wet cell batteries and apparatus containing
Articles which may be carried free in mercury. 2. The Carrier may require that a Passenger with
addition to the free baggage allowance 4. Explosives – ammunitions, fireworks and
a disability travels with his or her own Assistant
if it is essential for safety or that Passenger is
1.A Lady’s handbag, pocketbook or purse, flares. Ammunition including blank cartridges,
which is appropriate to normal traveling dress hand guns, fire works, and pistol cabs. unable to assist in his or her evacuation of the
and is not being used as a container for the aircraft or is unable to understand safety
5. Flammable liquids and solid solids such as instructions.
transportation of articles which would lighter refills, lighter fuel, matches, paints,
otherwise be regarded as baggage. thinners, fire-lighters that need inverting before 3. The Carrier will refuse to transport, or will
remove at any point, any Passenger whose
2.An overcoat, wrap or blanket. ignition.
actions or inactions prove to the Carrier that his
3.A small camera and/or a pair of binoculars. 6. Radioactive material or her mental or physical condition is such as to
4. Infant’s food for consumption in flight 7. Oxidizing materials such as bleaching render him incapable of caring for him or herself
powder and peroxides without assistance, unless he or she is
5.Infant’s carrying basket.
accompanied by an Assistant who will be
6.An umbrella or walking stick. 8. Poisons and infectious substances such as
responsible for caring for him or her en route
insecticides, weed-killers and live virus
7.A reasonable amount of reading matter for and, with the care of such an Assistant, he or
materials.
the flight. she will not require unreasonable attention or
9. Other dangerous articles such as assistance from the air crew.
8.A fully collapsible invalid’s wheelchair and/or magnetized materials, offensive or irritating
pair of crutches and/or braces or other 4. The Carrier reserves the right to require a
materials
prosthetic device for the passenger’s use, medical clearance from medical authorities if
10. Etiologic agents (bacteria, viruses etc) travel involves any unusual risk or hazard to the
provided that the passenger is dependent
upon them. 11. Apparatus containing mercury must not be Passenger or to other persons (including, in
carried in baggage cases of pregnant Passengers, unborn
Safety Regulations:
children).
Schedule change : Lion Air reserves the right
According to safety regulations, passengers
to cancel or change the planned departure, 5. Passengers with a disability will not be
are advised:
schedule, route, aircraft or stopping places of permitted to occupy seats in designated
1. Not to accept any packets from unknown any flight for which fares have been paid, at emergency exit rows or in over-wing
passengers any time and from time to time, for any reason, emergency exit rows.
without notice to any Passengers affected 6. The Carrier reserves the right to cease
2. Not to leave baggage unobserved at any
thereby and, in connection therewith, the accepting Passengers who must travel on a
time, especially within airport area. Unattended
Carrier shall not be liable to any Passenger in stretcher on any flight.
baggage may be removed by airport security
respect of such cancellation or change,
staff as an object of suspicion. 7. The Carrier will not refuse to carry passenger
whether or not resulting from an Event of Force
3. To declare before checking-in, if carrying wheelchairs or other disability-assistive
Majeure; provided that, the Carrier may and
any arms or explosive substances. devices, unless such carriage would be
reserves the right, at its sole discreation, to
Concealment is an offence under the Aircraft inconsistent with safety or safety requirements.
provide any Passengers affected by such
Act and Rules. In addition to the regular free baggage
cancellation or change with:
allowance, the Carrier will accept such
Prohibited Articles: Also carriage of dry cell (1) Within a reasonable period of time re- passenger wheelchairs or other disability-
batteries, knives, scissors, sharp instruments, routing to the destination shown on the assistive devices as priority checked baggage
tools, fire arms, ammunition, and their toy Passenger’s Ticket by the Carrier’s own without charge.
replicas are prohibited in the passenger cabin. services; or
5.0 REFUSAL TO TRANSPORT
(2) To otherwise refund to such Passenger, an
Valuable Articles: Currency, precious metals, The Carrier may reserve the right to refuse to
amount which shall not be greater than the fare
jewellery, negotiable instruments, securities, paid by that Passenger in respect of that flight. transport or may remove from any flight any
personal identification documents and other Passenger for any reason, including but not
items of value are best carried with the 4.0 TRANSPORTATION OF A PERSON limited to the following:
WITH A DISABILITY
passengers in the cabin. Lion Air assumes no 1 . Government Request or Regulations -
1. A Passenger with a disability requiring any
liability for any valuable articles carried. special assistance should inform the Carrier at whenever such action is necessary to comply
the time of his or her booking of his or her with any government regulation, or to comply
Restricted Articles: Medicines and toiletries in with any governmental request for emergency
special needs. The Carrier will carry such a
limited quantities which are necessary or transportation in connection with the national
Passenger where arrangements have been
appropriate for the passenger during the defense, or whenever such action is necessary
made to provide for that Passenger’s special
journey, such as hair spray, perfumes and or advisable by reason of weather or other
needs. If such a Passenger does not inform the
medicines containing alcohol may be carried. conditions beyond its control (including but
Carrier at the time of booking of his or her
Many of these listed articles can be carried as without limitation, acts of
special needs, the Carrier will nevertheless use
air cargo provided they are packed in reasonable efforts to accommodate that
accordance with cargo regulations. Passenger’s special needs. Passengers with
disabilities who have advised the Carrier of any
Dangerous Articles in Baggage: For safety
special requirements they may have at the time
reasons, dangerous articles such as those
of booking, and been accepted by the Carrier,
listed below, m u s t n o t b e c a r r i e d i n
shall not subsequently be refused
passenger’s baggage.
1. Briefcases and attaché cases with installed
alarm devices.
2. Compressed gases – (Deeply refrigerated,
flammable, non- flammable and poisonous)
such as butane, oxygen, and liquid nitrogen,
God, or events of force Majeure, strikes, civil iii. threatening, harassing, intimidating, their reasonable discretion to impose sanctions
commotions, embargoes, wars, hostilities or assaulting or injuring a Passenger or employee described in paragraphs (b) i, ii, or iii above.
disturbances) actual, threatened or reported. or agent of the Carrier; . Members of the Carrier’s customer care and
2. Search of Passenger or Property – if a iv. tampering with or wilfully damaging an security departments are authorized in their
Passenger refuses to permit search of his aircraft, its equipment or other property of the reasonable discretion to impose sanctions
described in paragraphs (b) iv or v above and
person or property for explosives or a Carrier;
concealed, deadly or dangerous weapon or will review the circumstances of each case
v. failing to comply with all instructions, prior to their imposition of any such sanctions.
article. including all instructions to cease Prohibited The Carrier will provide a person with written
3 . Proof of Identity/Age -If a Passenger Conduct, given by the Carrier’s employees; notice of the imposition of a sanction under
refuses to provide proof of age or identity as vi. unauthorized intrusion or attempted intrusion paragraphs (b) iv or v above.
requested by the Carrier, the Carrier may, at its
onto the flight deck of an aircraft; 9. Any person who is given a sanction pursuant
discretion and at any time, refuse to transport
vii. smoking or attempted smoking in an aircraft; to paragraph (b) v. may respond in writing to the
the Passenger. In addition, when a Passenger
is traveling on a fare which has a particular Carrier with reasons why the Carrier should
viii. swearing or carrying dangerous or deadly
age requirement for qualification, proof of age remove the sanction. The Carrier may remove a
weapons on aircraft (other than on duty escort
sanction imposed on a person pursuant to
may be required. Acceptable forms of proof of or peace officers who have complied with the
identity are a valid driver's license, paragraph (b) v, if, in the Carrier’s reasonable
Carrier’s guidelines).
discretion, and considering the person’s
birth/baptismal certificate, passport or
6. The sanctions the Carrier may impose on a previous conduct, the Carrier determines that
provincial health care card. Failure to provide
person may be any one or combination of the the person will not engage in further Prohibited
proof as requested constitutes grounds for
following: Conduct and the Carrier will communicate its
refusal to transport.
i. written or verbal warning; decision to the person within a reasonable time
4. Travel Documentation Requirements –
The Carrier will refuse to transport any ii. refusal to permit boarding of an aircraft; 10. Despite anything written elsewhere in this
Tariff the Carrier’s sole liability to a person whom
Passenger, where in the Carrier’s opinion: iii. removal from an aircraft at any point;
the Carrier refuses to carry following an incident
(a) the travel documents of such Passenger vi. requiring the person, to undertake in writing of Prohibited Conduct is to provide a refund to
are not in order; to refrain from repeating the Prohibited Conduct the person of the unused portion or portions of
(b) such Passenger's entry into, transit in question and from engaging in any other the person’s fare.
through or embarkation from Canada or any Prohibited Conduct as a prerequisite to further
11. Liability of Carrier for Refusing Carriage of a
other point would be unlawful. travel with the Carrier during the probationary
Passenger
period that will not normally exceed one year;
5 . Passenger's Conduct/Behavior - T h e 12. Except as otherwise provided for in this Rule
Carrier may impose sanctions on any person v. refusal to transport the person on a one time
8 and to the extent permitted by law, the Carrier
who engages in or has engaged in any basis, for an indefinite period or permanently,
shall not be liable to any Passenger or other
conduct or behavior on the Carrier's aircraft, as determined by the Carrier.
person for refusing to board or transport that
or to the knowledge or reasonable belief of the 7. The Carrier reserves the right, in its Passenger or any person on an aircraft of the
Carrier, on any airport property or other reasonable discretion, to impose the sanction Carrier or for otherwise removing a Passenger
Carrier’s aircraft, that the Carrier determines, or sanctions it considers appropriate in the from the aircraft at any point in the flight; nor
in its reasonable judgment, may have a circumstances of each case considering the shall the Carrier be liable to any of the
negative effect on the safety, comfort or severity of the Prohibited Conduct. Passengers or other person for exercising its
health of that person, Passengers, the discretion not to refuse to board or transport or
8. Prohibited Conduct described in paragraphs
Carrier’s employees or agents, aircrew or (a) iii, iv, vi, or viii will usually entail the remove any Passenger or other person on or
aircraft or the safe operations of the Carrier’s imposition of an indefinite or permanent ban from the aircraft.
aircraft (the “Prohibited Conduct”). from travel with the Carrier. The Carrier's
6.0 DOMESTIC TRAVEL
(a) Examples of Prohibited Conduct that could customer care staff, security staff, airport
customer service staff and aircrew are 1. Carriage hereunder is subject to the
give rise to the imposition of sanctions include:
individually authorized in regulations of the Indonesian Air Transport Act
i. significant impairment arising from the (1939/100) and to the applicable conditions of
consumption or use of alcohol or drugs prior to carriage, tariffs, time tables (except the time of
boarding or while on board an aircraft of the departure and arrival stated therein) and other
Carrier regulations of the carrier, which form an
ii. engaging in belligerent, lewd or obscene inseparable part hereof and which are available
behavior toward a Passenger or employee or for inspection at the carrier’s booking offices.
agent of the Carrier; 2. This passenger’s ticket is valid only for the
person named hereon and is not transferable.
The passenger agrees that the carrier reserves
the right to
obtain such documents or to comply with such offices of such carriers and may be examined
laws. on request. Additional protection can usually be
obtained by purchasing insurance from a
2. Subject to applicable laws and regulations,
private company. Such insurance is not
the Passenger shall pay the applicable fare
affected by any limitation of the carrier's liability
whenever the Carrier, on Government or
immigration authority order, is required to under the Warsaw Convention or such special
return a Passenger to his point of origin or contracts of carriage. For further information,
please consult your airline or insurance
elsewhere due to the Passenger's
inadmissibility into or deportation from a company representative.
country, whether of transit or of destination. *Note: The limit of liability of US $75,000 above
The fare applicable will be the fare that would is inclusive of legal fees and costs except that
have been applicable had the original ticket in the case of a claim brought in a state where
designated the revised destination on the new provision is made for separate award of legal
ticket. In such circumstances the Carrier will fees and costs, the limit shall be the sum of US
not refund any fare to the Passenger for $58,000 exclusive of legal fees and costs.
flights with the Carrier that the Passenger is NOTICE OF BAGGAGE LIABILITY
unable to fly for these reasons. If the Carrier is LIMITATIONS : Liability for loss, delay, or
required to pay or deposit any fine or penalty
damage to baggage is limited unless a higher
or to incur any expenditure by reason of the value is declared in advance and additional
Passenger’s failure to comply with laws, charges are paid. For most international travel
regulations, orders, demands or other travel
(including domestic portions of international
requirements of the countries to be flown journeys) the liability limit is approximately US
from, into or over or to produce the required $9.07 per pound (US $20.00 per kilo) for
documents, the Passenger shall on demand
checked baggage and US $400.00 per
reimburse to the Carrier any amount so paid or
passenger for unchecked baggage. For travel
expenditure so incurred or to be paid. The wholly between U.S. points, Federal rules
Carrier may apply towards such payment or require any limit on an airline's baggage liability
expenditure the value of any carriage unused
to be at least US $1,250.00 per passenger.
by the Passenger, or any funds in the Carrier’s Excess valuation may not be declared on
possession. certain types of articles. Some carriers assume
9.0 ADVICE TO INTERNATIONAL no liability for fragile, valuable or perishable
PASSENGERS ON LIMITATION OF articles. Further information may be obtained
LIABILITY: from the carrier.
Important Notice: Please re-confirm your
Passengers on a journey involving an ultimate
intention of using your continuing or
destination or a stop in a country other than
return reservation. To do so, please
the country of origin are advised that the
inform the airline office at the point
provisions of a treaty known as the Warsaw
where you intend to resume your
Convention may be applicable to the entire
journey at least 72 hours before
journey, including any portion entirely within
departure of your flight. Failure to
the country of origin or destination. For such
reconfirm will result in the cancellation of
passengers on a journey to, from, or with an
your reservation(s).
agreed stopping place in the United States of
America, the Convention and special contracts For more information, log on to Issued by Lion
of carriage embodied in applicable tariffs Air. http://www.lionair.co.id.
provide that the liability of certain carriers
parties to such special contracts for death of
or personal injury to passengers is limited in
most cases to proven damages not to exceed
US $75,000 per passenger* and that this
liability up to such limit shall not depend on
negligence on the part of the Carrier.
For such passengers traveling by a Carrier not
a party to such special contracts or on a
journey not to, from, or having an agreed
stopping place in the United States of America,
liability of the Carrier for death or personal
injury to passengers is limited in most cases to
approximately US $10,000 or US $20,000.
The names of carriers, parties to such special
contracts, are available at all ticket