RESEARCH PROJECT REPORT

ON
“A STUDY ON ONLINE BANKING PREFERANCE BY
CUSTOMERS”
Under the guidance of

Dr. Ram Komal Prasad Parjapati

ASSISTANT PROFESSOR
ICCMRT, LUCKNOW

Submitted by:
DEVESH PANDEY
Roll no: 1712470040
Batch(2017-2019)

Submitted in Partial fulfillment for award of

Degree of Master of Business Administration from
Dr. A.P.J. Abdul Kalam Technical University, Lucknow

INSTITUTE OF CO-OPERATIVE & CORPORATE MANAGEMENT,

RESEARCH AND TRAINING
21/467, RING ROAD, INDIRA NAGAR, LUCKNOW-226016 (UP)
www.Iccmrt.co.in

i
 Phone: 2716431, 2716092
Fax: (0522) 2716092
E-mail: info@iccmrt.ac.in
Website: www.iccmrt.ac.in

Institute of Co-operative & Corporate Management, Research and Training

467, Sector-21, Ring Road, Indira Nagar, Lucknow-226016
bULVhV~;wV vkQ dksvkijsfVo ,.M dkiksZjsV eSustesUV] fjlpZ ,.M Vªsfuax
467] lsDVj&21] fjax jksM] bfUnjk uxj] y[kuÅ&226016
Date@fnukad

CERTIFICATE

This is to certify that Devesh Pandey a student of Master of Business Administration

(MBA) Program (Batch 2017-19) at this Institute has conducted a research project
titled “A STUDY ON ONLINE BANKING PREFERANCES BY CUSTOMERS”
Under my guidance during the 4th semester. The report has been prepared towards
partial fulfillment for the award of MBA degree from Dr. APJ Abdul Kalam Technical
University. The research project report is the original contribution of the student.

The research project report is hereby recommended and forwarded for evaluation.

Dr. Ram Komal Prasad Parjapati

(Assistant Professor)

ii
 DECLARATION
I hereby declare that this research project report titled “A STUDY ON ONLINE BANKING
PREFERACES BY CUSTOMERS” is written and submitted to A.K.T.U, Lucknow in
pursuant to requirement for award of the degree of Master of Business Administration is my
original work and no part thereof has been submitted anywhere else for any academic purpose.

DATE: DEVESH PANDEY

MBA 4TH SEM.
Roll No: 1712470040

iii
 PLAGIARISM FREE CERTIFICATION

This is to certify that research project detailed below has been evaluated by online

anti- plagiarism software. The contained and material was found satisfactory and

within the permissible limit of control copied.

Name of the student- Devesh Pandey

Role Number- 1712470040

Program and Batch- MBA (2017-19) 4th Semester

TITLE OF THE RESEARCH REPORT- “A STUDY ON ONLINE BANKING

PREFERANCES BY CUSTOMERS”

iv
 ACKNWLEDGEMENT
I would like to express my appreciation and gratitude to various persons who have shared

their valuable time and made this research project possible through their direct and indirect

co-operation.

I would like to acknowledge with thanks, for giving guidance and constant supervision as

well as for providing necessary information regarding the project. The genuine interest and

faith shown by project coordinator Mr. RAM KOMAL PRASAD PRAJAPATI (Assistant

Professor, ICCMRT) who truly deserve the credit for providing inspiration to me in my

research work.

I am also thankful to Prof. AVINASH D. PATHARDIKAR (PRINCPAL ) for his useful

suggestion for my research work.

No work is possible without the grace of God, guidance of teachers, blessing of elders, love

and encouragement of family members and friends. I gave my special thanks to my parents

for their encouragements & also thankful to employee of SBI which helped in completing my

research project report.

DATE: DEVESH PANDEY

ROLL NO: 1712470040

v
 PREFACE

These days good management institutes have started giving more stress on management
training as it is the interface of a student with a culture of the corporate world and it is also
gives the firsthand experience to use the knowledge acquired by them through there facility in
the class in the corporate world.

Our institute has also been looking in the same direction and is determined to produce
quality student who have a balance knowledge of both theoretical aspects and the practical
knowledge as well in the same context we have to undergo a research project in a company.

I Underwent Research report on SBI ONLINE BANKING. Here in I got to do a live

project for the company, which was basically to study about online banking of SBI

vi
 Table of content

a CERTIFICATE ii

b DECLARATION iii

c PLAGIARISM FREE CERTIFICATION iv

d ACKNOWLEDGEMENT v

e PREFACE vi

CHAPTER-1
1. INTRODUCTION
CHAPTER-2
2. REVIEW OF LITERATURE
CHAPTER-3
3. RESEARCH METHODOLOGY
CHAPTER-4
4. DATA ANALYSIS AND NTERPRETATION
CHAPTER-5
5. FINDING
6. SUGGESTION & RECOMMENDATION
7. CONCLUSION
BIBLIOGRAPHY
Annexure (Copy of Questionnaire)

vii