Group Administrator :

IBIBO Group Private Limited (redBus)

UG-07, Front Side, TDI Mall Rajouri Garden, New
Delhi – 110027

Master Policy No. GDT0000000200100REDBUS

Travel Insurance
Your passenger travel insurance policy for your journey
beginning on 31 May, 2019 at 3:45 PM.

HYDERABAD - ERNAKULAM
31 May, 2019
3:45 PM

INSURED DETAILS
PREMIUM DETAILS

Certificate # RED00043952294
Premium per passenger ₹ 25
REDBUS TIN TN6V56563257
Net Premium ₹ 21.19
PRIMARY PASSENGER A Tony Benna
PHONE 8247200696 IGST @ 18% + ₹ 3.81

NOMINEE* Not Known

CO-PASSENGERS** Total Premium ₹ 25

*Please go to www.acko.com and login with your registered mobile number & add Nominee details.

**Your co-travellers can also add nominees to this policy by logging in to www.acko.com with their mobile number. The
co-traveller would then need to select "redBus" from "Find my trip" section on the page. Post this, the mobile number of
the primary passenger and TIN mentioned in the e-ticket shared by redBus need to be provided for adding nominee.

What’s Included
A snapshot of all the coverages in this policy.

Carrier Cancellation Loss of Baggage Hospitalization - IPD Personal Accident

50% of ticket value Rs. 5,000 Rs. 1,00,000 Rs. 6,00,000
Includes Bus Operator Cancellation
and Incorrect Bus Arrived

ACKO GENERAL INSURANCE LTD.

Unit No. 301 & 302, 3rd Floor, F Wing, Lotus Corporate Park, Goregaon (E), Mumbai- 400063
Email: redbuscare@acko.com | Toll Free: 1860 266 2257 | www.acko.com
CIN : U66000MH2016PLC287385 | IRDAI Reg No. 157
GSTIN: 27AAOCA9055C1ZJ | UIN: ACKTGDP18115V021718 For ACKO General Insurance Ltd.
Duly Constituted Attorney

This certificate is issued by Acko General Insurance Limited for the mentioned Insured(s) under the Group Domestic Travel Insurance Policy. IN WITNESS WHEREOF, this Certificate of Insurance has been signed on 31 May, 2019.
 Passenger Insurance

What is the validity?

The policy coverage period starts when you take the onward bus (except for Carrier Cancellation), and
ends when you return to the city of origin by any mode of transport, or a maximum period of 7 days
(whichever is earlier).

POLICY CANCELLATION: The premium amount is refunded to the customer only if the booking is
cancelled before the trip start time. The policy can’t be cancelled once the trip starts or claim on carrier
cancellation has been made with Acko.

Coverages
Your redBus journey from Hyderabad to Ernakulam is now covered by Acko Group Travel Insurance.
Check everything that is covered along with the exceptions below. We have kept it simple and short, so,
it will hardly take you a few minutes.

This Certificate of Insurance lists the coverage benefits under the Acko Group Travel Insurance. The
coverage will be valid as per the terms and conditions of the policy document.

Who’s Covered?
The Acko Group Travel Insurance covers A Tony Benna for the redBus journey from Hyderabad to
Ernakulam.

What’s covered?
Acko Group Travel Insurance provides extensive coverage for the insured passengers against
unfortunate incidents while on the redBus Journey. The following benefits will be applicable when the
policy is active:

If the operator cancels the bus

We will compensate 50% of the cost of your redBus journey ticket (up to Rs.
1000) if the operator cancels the bus and does not inform before one hour of
the boarding time about the replacement bus which has to be provided
within the same day. You can’t file a claim if you’re provided with an alternate
bus by the operator on the same day.
 Passenger Insurance

If there is a mismatch in the bus type

We will compensate 50% of the cost of your redBus journey ticket (up to Rs.
1000) if the bus type does not match with what you originally booked.

The following situations are covered:

1. If you booked an air-conditioned bus, but the operator provided a non air-
conditioned bus.

2. If you booked a ticket for sleeper class but the operator provided a non-
sleeper class.

If you lose your personal belongings

We will pay up to Rs. 5,000 if you lose your personal belongings during the
bus journey.

NOT COVERED: Loss of personal belongings is not covered if confiscated by

the police or any public authority. Loss of Baggage and Personal Effects does
not cover any Valuables, Money, Securities, Jewellery, Tickets and Electronic
items. It provides cover only for loss or complete damage of the items, and
not any partial damage.
NOTE: FIR will be necessary in case of Loss of personal belongings.

If you get hospitalized during the trip

We will cover the cost of medical bills of up to Rs. 75,000 in case you are
hospitalized or avail day care treatment for an injury due to an accident while
on the trip.

NOT COVERED: Hospitalization charges are not covered for any kind of pre-
existing medical conditions.

If you get injured in an Accident

We will pay a lump sum benefit of up to Rs. 6,00,000 if you get injured and it
leads to death or permanent total/partial disability within 365 days from the
date of the accident.
 Passenger Insurance

How To Claim
Claiming on Acko is as easy as buying a policy. In a lot of cases we pay out automatically and notify you,
but in cases where we do not, you can go online and file a claim with just a few clicks.

On Acko.com: On redBus App:

Go to www.acko.com and Login with Open your redBus App and go to the
1
1 your mobile number registered on 'Help' section.
redBus and enter the OTP you receive.
Select the trip for which you want
Under the ‘Claims’ section, select 2 to claim insurance which will take
2 ‘redBus Travel Claims’ which opens you to the 'Trip Details' page.
your ‘My Account’ page
Select 'I want to claim insurance'
3
Select the ‘Bus’ filter which opens which will initiate your claim.
3
all your trips.
Select the type of claim, follow the
Select the trip for which you want to 4 few steps, and your claim will
claim insurance, which will take you to the be registered with Acko.
4
Policy Detail Page, where you have to
click on ‘Initiate Claim’.

Select the type of claim, follow the

5 next few steps, and your claim will
be registered with Acko.

For further details about the cover and policy refer to the Terms & Conditions document.