MITESS B.

BRUSOLA
0456 Zone 3, San Lorenzo,Tabaco City
Albay, Philippines 4511
Tel. No.: +63522030663
Cellphone No.: +639158616529
Alternate Cellphone No.: +639085123208
Email Add: mvbbrusola@yahoo.com
Facebook: https://www.facebook.com/mvbbrusola

Current Location: Philippines

Availability: I can start for work as soon as possible.
PERSONAL DATA

Age: 45 years old

Date of Birth: Jul 31, 1973
Gender: Female
Civil Status: Married
Height: 5 feet 6 inches
Weight: 62 kg
Nationality: Filipino
Religion: Catholic
Permanent Address: 0456 Zone 3, San Lor
Albay, Philippines 45

WORK EXPERIENCE

1. Position: SECRETARY
Duration: April 20, 2018 to date
Employer: Sangguniang Barangay (Barrio/Village Council)
Location: San Lorenzo, Tabaco City
Country: Philippines
Department: Government
Job Description:
1. Keep custody of all records of the Sangguniang Barangay and
the barangay assembly meetings;
2. Prepare and keep the minutes of all meetings of the
Sangguniang Barangay and the barangay assembly;
3. Prepare a list of members of the barangay assembly, and
have the same posted in conspicuous places within the
barangay;
4. Assist in the preparation of all necessary forms for the
conduct of barangay elections, initiative, referenda or
plebiscites, in coordination with the Comelec;
5. Assist the municipal civil registrar in the registration of birth,
deaths, and marriages;
6. Keep an updated record of all inhabitants of the barangay
containing the following items of information: name,
address, place and date of birth, sex civil status, citizenship,
 occupation, and such other items of information as may be
prescribed by law or ordinances;
7. Submit a report on the actual number of barangay residents
as often as may be required by the Sangguniang Barangay;
and
8. Exercise such other powers and perform such other duties
and functions as may be prescribed by law or ordinance.

2. Position: CONSULTANT/CUSTOMER SERVICE ASSISTANT

(Queue Works/Email Support For Florists' Transworld Delivery
(FTD)
Duration: February 2017 - March 2017
Company: Sutherland Global Services
Company Industry: Call Center / IT-Enabled Services / BPO
Location Legazpi City
Country Philippines
Department: Florists' Transworld Delivery
Job Description: 1. Answer emails from customers to answer inquiries and
questions, handle complaints, troubleshoot problems and
provide information
2. Make calls to customer when needed
3. Handle customer inquiries by email
4. Research required information using available resources
5. Manage and resolve customer complaints
6. Provide customers with product and service information
7. Enter new customer information into system
8. Update existing customer information
9. Identify and escalate priority issues
10. Follow up customer calls/emails where necessary
11. Document all call/email information according to standard
operating procedures
12. Complete call/email logs

3. Position: CONSULTANT/CUSTOMER SERVICE ASSISTANT (Amazon)

Duration: October 2016 - January 2017
Company: Sutherland Global Services
Company Industry: Call Center / IT-Enabled Services / BPO
Location Legazpi City
Country Philippines
Department: Amazon
Job Description: 1. Answer incoming calls from customers to answer inquiries
and questions, handle complaints, troubleshoot problems
and provide information.
2. Answer calls
3. Handle customer inquiries by phone
4. Research required information using available resources
5. Manage and resolve customer complaints
6. Provide customers with product and service information
7. Enter new customer information into system
 8. Update existing customer information
9. Process orders, forms and applications
10. Identify and escalate priority issues
11. Route calls to appropriate resource
12. Follow up customer calls where necessary
13. Document all call information according to standard
operating procedures
14. Complete call logs

3. Position: NANNY CUM FAMILY COOK

Duration: September 2014 - April 2016
Employer: ALBUHAIRAN FAMILY
Location Riyadh
Country Saudi Arabia
Job Description: 1. Tended to the general and basic needs of Zaina, then 7 years
old and her brother Omar, 4 years old, while providing
supervision to ensure the children’s safety in day-to-day
activities
2. Engaged them in age-appropriate activities—including free
play, arts and crafts, games, and reading—to encourage the
children’s intellectual development
3. Supervised homework and assist if needed
4. Modeled appropriate social behaviors to encourage his
social and emotional development, such as developing
empathy and cultivating interpersonal relationships
5. Taught them safe behavior based on environmental context;
for example, seek adult assistance to cross the street
6. Monitored their behavior for irregularities pertaining to his
health and well-being as well as his physical, emotional, and
mental development
7. In case of illness or injury, provided necessary medical
attention; for example, brought him/her to a doctor or
hospital and administered medications as directed
8. Instructed them in proper health and personal care habits
and toilet behavior; provided assistance as needed
9. Praised them for targeted behaviors to encourage
appropriate conduct
10. Created a safe environment for them by removing hazards
and enforcing appropriate boundary.
11. Brought them to and picked them up from school,
extracurricular activities, social outings, and medical
appointments
12. Performed house works related to the children’s care and
other tasks as a Family Cook.

4. Position: NANNY CUM HOUSEKEEPER

Duration: August 2012 - March 2014
Employer: LAMARLERE FAMILY
Location Tsing Yi
Country Hong Kong
 Job Description: 1. Created a stimulating, nurturing, and safe environment for
Elise, then 5 months old
2. Supervised her activities at all times
3. Planned and prepared meals and bottles for, and feed, the
baby
4. Bathe and dressed the baby
5. Placed the baby down for naps and bedtime
6. Changed diapers
7. Potty trained her
8. Taught her good social manners
9. Played with her, both indoors and outdoors
10. Planned and lead educational activities, including reading,
with her
11. Disciplined her, when necessary
12. Transported her to and from school and other activities
13. Took her to doctor's visit and administered medicine
14. Performed other house works related to childcare and
housekeeping duties as a Housekeeper

5. Position: NANNY CUM HOUSEKEEPER

Duration: November 2010 - July 2012
Employer: SHIH FAMILY
Location North Point
Country Hong Kong
Job Description: 1. Tended to the general and basic needs of Fong Yong, then 5
years old, while providing supervision to ensure the
children’s safety in day-to-day activities
2. Engaged him in age-appropriate activities—including free
play, arts and crafts, games, and reading—to encourage the
children’s intellectual development
3. Supervised homework and assist if needed
4. Modeled appropriate social behaviors to encourage his
social and emotional development, such as developing
empathy and cultivating interpersonal relationships
5. Taught him safe behavior based on environmental context;
for example, seek adult assistance to cross the street
6. Monitored his behavior for irregularities pertaining to his
health and well-being as well as his physical, emotional, and
mental development
7. In case of illness or injury, provided necessary medical
attention; for example, brought him to a doctor or hospital,
took his temperature, and administered medications as
directed
8. Instructed him in proper health and personal care habits and
toilet behavior; provided assistance as needed
9. Praised the children for targeted behaviors to encourage
appropriate conduct
10. Created a safe environment for the children by removing
hazards and enforcing appropriate boundaries
11. Brought him to and picked him up from school,
extracurricular activities, social outings, and medical
appointments
 12. Performed house works related to the children’s care and
other tasks as a housekeeper

6. Position: HOUSEKEEPER CUM COOK

Duration: April 2010 - June 2010
Company: TAN FAMILY
Location Mid-levels Central
Country Hong Kong
Job Description: 1. Cleaned the interior of the home to include heavy and light
cleaning
2. Did the laundry, both household and
personal; ironed, mended or sew
3. Made beds and changed bedding
4. Polished the silver;
5. Organized drawers and straightened closets
6. Maintained stock of routine cleaning and household
supplies
7. Cared for household pets; tending house plants
8. Ran errands including the grocery shopping
9. Did light and heavy cooking and served meals for the
household.

7. Position: PALACE HOUSEKEEPER

Duration: October 2005 - October 2009
Company: HRH PRINCE KHALED BIN SULTAN AND FAMILY
Location Riyadh
Country Saudi Arabia
Job Description: 1. Cleaned rooms, hallways, lobbies, restrooms, corridors,
stairways and other work areas so that health standards are
met
2. Cleaned rugs, carpets, upholstered furniture and draperies,
using vacuum cleaners and shampoo machines
3. Emptied waste baskets, emptying and cleaning ashtrays and
transporting other trash and waste to disposal areas
4. Carried linens, towels, toilet items and cleaning supplies
5. Swept, scrubbed, waxed and polished floors, using mops and
powered scrubbing and waxing machines
6. Dust and polished furniture and equipment
7. Kept storage areas clean and tidy
8. Polished silver accessories
9. Replenished supplies such as linens, writing supplies and
bathroom items
10. Sorted clothing and other articles
11. Loaded washing machines and ironed and folded dried items
12. Hang draperies and dusting window blinds and shutters
13. Washed dishes and cleaned kitchen and cooking utensils and
silverwares
14. Answered telephone calls
15. Packed and unpacked suitcases of employer, their children
and guests (VIP)
8. Position: FINANCIAL COUNSELOR
Duration: December 1998 - December 1999
Company: Insular Life Assurance Company, Ltd.
Company Industry: Insurance
Location Legazpi City
Country Philippines
Department: Sales

Job Description:  Approached potential clients by utilizing mailings and phone

solicitation; making presentations to groups at company-
sponsored gatherings; speaking publicly to community
groups on the subject of financial well-being.
 Determined clients' particular needs and financial situations
by scheduling fact-finding appointments; determining extent
of present coverage and investments; ascertaining long-
term goals.
 Developed a coordinated protection plan by calculating and
quoting rates for immediate coverage action and long-term
strategy implementation.
 Obtained underwriting approval by completing application
for coverage.
 Completed coverage by delivering policy; planning future
follow-up visits and evaluations of needs.
 Provided continuing service by providing direct deposit
forms; processing changes in beneficiary and policy loan
applications.
 Updated job knowledge by participating in educational
opportunities; reading professional publications;
maintaining personal networks; participating in professional
organizations.

9. Position: SECRETARY
Duration: January 1996 - October 1996
Company: Sangguniang Barangay (Barrio/Village Council)
Location San Lorenzo, Tabaco City, Albay
Country Philippines
Department: Government
Job Description: 9. Keep custody of all records of the Sangguniang Barangay and
the barangay assembly meetings;
10. Prepare and keep the minutes of all meetings of the
Sangguniang Barangay and the barangay assembly;
11. Prepare a list of members of the barangay assembly, and
have the same posted in conspicuous places within the
barangay;
12. Assist in the preparation of all necessary forms for the
conduct of barangay elections, initiative, referenda or
plebiscites, in coordination with the Comelec;
13. Assist the municipal civil registrar in the registration of birth,
deaths, and marriages;
 14. Keep an updated record of all inhabitants of the barangay
containing the following items of information: name,
address, place and date of birth, sex civil status, citizenship,
occupation, and such other items of information as may be
prescribed by law or ordinances;
15. Submit a report on the actual number of barangay residents
as often as may be required by the Sangguniang Barangay;
and
16. Exercise such other powers and perform such other duties
and functions as may be prescribed by law or ordinance.

EDUCATION

Highest Education
Education Level: College (Undergraduate/168 units)
Education Field: Education/Teaching/Training
Course: Bachelor of Secondary Education (Math
School/University: Bicol University College Of Education
Location: Daraga, Albay
Date: Mar 1990 - Mar 1994

LICENSES/CERTIFICATIONS

License/Certification
1. Household Services NCII
2. Philippine Life Insurance Association, Inc. Career Agent Certificate
4. Civil Service Commission Career Service Professional
5. Civil Service Commission Career Service Sub-Professional

SKILLS

Skill
1 Baking
2 Computer literacy
3 Dressmaking
4 Cooking
5 Driving

TRAININGS/SEMINARS

Date
August 20-21, 2016
March 10, 2010

September 25-29, 1999

September 5-9, 1999

March 7-8, 1999

December 10-13, 1998

October 11, 1997

September 6, 1996

April 22, 1996- May 17, 1996

November 20, 1993

September 9-11, 1993

May 16, 1993

LANGUAGES SPOKEN

Language Proficienc

1. English Excellent
2. Tagalog Excellent
3. Bikol Excellent
4. Arabic Fair

AVAILABLE DOCUMENTS

Passport
 Number: EC6284355

Place of Issue: Philippine Embassy Riyadh

REFERENCES

Mr. Brendan Fennel

Palace Manager
Al Khalediah Farm
Tebrak, Riyadh
Kingdom of Saudi Arabia
Email: brenfenn2007@me.com

Mr. Christopher Brutas

Barangay Captain
Sangguniang Barangay
San Lorenzo, Tabaco City

I HEREBY CERTIFY that the information contained in this file is true and complete to the
best of my knowledge.

MITESS B. BRUSOLA
Applicant