No.

of Printed Pages : 4 TS-03

TOURISM STUDIES
co (CTS, DTS, BTS, BHM (Ex Diploma), MTM-II)
00
Term-End Examination
O June, 2015

TS-03 : MANAGEMENT IN TOURISM

Time : 3 hours Maximum Marks : 100

Note : Attempt any five questions in about 600 words each.

All questions carry equal marks.

1. What do you understand by managerial 20

functions ? Explain the role, task and
responsibilities of a manager.

2. How has information technology changed the 20

management functions in tourism ? Explain with
the help of suitable examples.

3. Enumerate the services provided by a travel 20

agency.

4. Explain the responsibilities of a tour manager in 20

conducting a tour. Substantiate your answer with
suitable examples.

5. Write short notes on any two of the following :

(a) Convention Business 10x2=20
(b) Ego States
(c) Public Relations in Tourism

TS-03 1 P.T.O.
6. What are the different bases for market 20
segmentation ? Explain with the help of suitable
examples.

7. Why is decision making important in tourism 20

trade ? What are the steps involved in decision
making ?

8. What is Transactional Analysis ? Discuss its 20

importance in relation to Tourism Business.

9. Write an essay on Group Dynamics. 20

10. Write short notes on any two of the following

(a) Budgeting 10x2=20
(b) Johan Window
(c) Project Appraisal

TS-03 2
 trziz7
(*ATT., &A AR, *AA R,
74;f:i ),
1:rwta. trftau
1, 2015

ARTI.-03 : TRIFff Tratu

3 EI2- 37fiwdri afw : 100

37\E": f;317.0 * virw. WT dr/1 (7R4- "17117T 600 qictO. 4)

Fr* sal?' 37W 747;77 el

1. 74%19' ctoi • A 3TN TETT 1:11:1 ? -RT -5149"T i 20
cbief a2,1T W—A7 I

2. tick-1 .9-497 cniql Tilt V 114) ct).1 Merit 20

yftafcfa 411 t? 31:1714U kmemi ceilisir

3. ,,c1(4 -RIT41. giki mqvi A-R I

oenistit --1f- 20

4. 7Wzz crm; -4 7 -9-4w drl(gliqccif ceiRseif 20

TAT 31:17:1WE dcwuif 3TIT4 d 1k ImitZ chrt I

TS-03 3 P.T.O.
5. `-14-i f0 (VI "4 A-ret)1-41-97 TA-17 fatcruft fi :
10x2=20
(a) 0-i cqemiq
(b)3-174:1791t fP-Tfd
(c) 44e.-1 -4 79. 444,

6. chtuf f451-9 379'7 TIT t ? 3977 37F1:4 20

ceiitsql --1177

7. Lieidi 71411:7-74 t? 20

8. 4)14 W-4Ic-f rakrlqui WFT t ? 44d1 A' 20

I-Wc1 TR all --11-A7
- I

9. w-0 TTfd (Group Dynamics) TR -cr- f1N fUtiR I 20

10. ci ITT mfr fe-oTuft fffi-grR :

(4Ae.) 10x2=20
(a)
(b) ti-1-4.
(c) 4 ti 1-1,1.4)-f

TS-03 4