December 7, 2017

5 Critical Tools for

Your Lean Deployment

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© 2017 Minitab, Inc.
© 2017 Minitab, Inc.
5 Critical Tools for Your Lean Deployment
 About Minitab

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Companies that rely on Minitab

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Meet the Presenter:
Bonnie Stone
Bonnie began her data analysis career
working on shuttle launches at NASA's
Kennedy Space Center in Florida. She has
been a Lean Six Sigma trainer and consultant
for a variety of industries – including
aerospace, healthcare, insurance and
manufacturing – and is now a technical
trainer at Minitab.

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Agenda
• A bit of background on Lean
• 5 Critical Lean Tools
• Overview
• Demo

• Sustaining the process

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 A bit of background on Lean …
• Maximize customer value by removing waste and
eliminating defects.

• Lean Tools help to

• understand the process,
• look for waste,
• prevent mistakes and
• document what was done.

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Critical Lean Tools – Overview
Voice of Customer Process Map Value Stream Map

5 Why’s 5S Audit

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Critical Lean Tools can help you …

Capture and
document the
changing needs
of customers.

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Critical Lean Tools can help you …

Design a process
around customer
expectations.

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Critical Lean Tools can help you …

Audit and
optimize your
process.

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 1. Voice of the Customer (VOC)

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 1. Voice of the Customer (VOC)
• Use planning and summary forms to gather
questions, data collection methods and
customer types.
• Redesign the process to meet (and hopefully
exceed) customer expectations.
• Use the information to draw conclusions and
next steps.
• Accomplish key business goals.
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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 2. Process Map

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 2. Process Map
• Make the process easy to visualize.
• See relationship between inputs and outputs.
• Makes waste (bottlenecks, delays, storage, rework, etc.) visible
and shows best opportunities for improvement.
• Identify key decision points and show best
opportunities for improvement.
• Most effective to build with the team working
in the process.
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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 3. Value Stream Map

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 3. Value Stream Map
• All activities that generate a Current
State
product or service.
• Records both value-added and
non-value added.
• Extends usefulness of
process maps with more data.
Future
• Current state identifies waste State

and helps envision an

improved future state.
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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 4. The 5 Why’s

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 4. The 5 Why’s
• Repeat the question "Why?”
• Determine the root cause of a problem.
• Discover relationships between different root causes.
• Identify steps to prevent the problem from
reoccurring.
• Real root cause should always point to a process that
doesn’t work well
• most of the time people do not fail; processes do.
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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 5. 5S Audit

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 5. 5S Audit
• Sort, Set in Order, Shine, Standardize and Sustain
• A clean, well-organized workplace improves
efficiency and eliminates waste.
• Sustain is the most difficult step, requiring
maintaining the gains of process improvements
on a regular basis.
• Without sustainment, old habits resurface and
the workplace falls into disarray.
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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Critical Lean Tools – Recap
Voice of Customer Process Map Value Stream Map

5 Why’s 5S Audit

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Sustain doesn’t need to be as difficult anymore
• Standardize procedures
• One source of truth –
visibility for all
• Efficient and effective
• Promotes consistency

• Store relevant information

• Track KPIs on
multiple projects
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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Companion by Minitab

Work projects with Efficient project execution

guided forms, visual meets effortless reporting
diagrams and maps. and visibility.
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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Minitab Resources
Find videos, training
opportunities and our
blog, where you’ll find
more project tools, at
Minitab.com/Support

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Minitab Events
See our calendar and more information on shows we
participate in at Minitab.com/Events

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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment
 Thank You

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Download today and maintain the gains of your
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© 2017 Minitab, Inc. 5 Critical Tools for Your Lean Deployment